Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a dress on Amazon. Seller is not sending me the label within Amazon policy. I have expressed my concerns with Amazon.
Business Response
Date: 01/30/2023
Hello,

We have reviewed the **** 112-6063686-3641805 and we have requested buyer to return the item.

Sincerely,
Amazon.com
Customer Answer
Date: 01/30/2023

Complaint: 18937936

I am rejecting this response because: because keeps ******** me and refuses to send a pre paid label. The agent I spoke with at Amazon said it would be done. The issue is not resolved. Amazon should issue the full refund via the *** refund policy. This seller is a scammer and I have made Amazon aware of this. I want a full refund.

Sincerely,

***************************
Business Response
Date: 02/10/2023
Hello,

The seller sent return instructions, return shipping label and return address through the return request buyer has raised.

The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.

Sincerely,
Customer Answer
Date: 02/13/2023

Complaint: 18937936

I am rejecting this response because:******* with the executive team indicated I would get a full refund. Please confirm. I am getting such inconsistent information from Amazon.

Sincerely,

***************************
Business Response
Date: 02/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your case all over in response to your appeal, the response initially provided was correct. As we advised earlier, we need a return to received and verified before a refund can be issued.

In this case, as you were promised an exception by our specialists, a refund was already issued on Thursday, February 9, 2023.

Make sure that any required returns are sent back in future using the shipping options available for a refund to be processed.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/22/2023

Complaint: 18937936

I am rejecting this response because:******* who works for the Amazon ceo indicated I would get a full refund and I did not need to return the item. Please follow up with the ceo office to confirm this. Disappointing the lack of
communication amongst employees handling the matter. Left hand is clueless as to what the right hand is doing. Very unprofessional

Sincerely,

***************************
Initial Complaint
Date:01/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I usually used to use Amazon to do muy purchase but I am ending my relationship with it because of I consider a bad business practice. It is to use a credit card that is on file instead of the one that you requested to be used. When this one is declined they go to the next one.
Business Response
Date: 01/31/2023
Hello *******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have issue with the payment method charged on your account. I'm for any inconvenience caused with this.

I've tried to locate the charge or order details with the information available in your complaint. Unfortunately, I'm unable to locate the exact charge you are referring to, please share the order number or the charge details so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If I had knownthat the Galaxy Comforter had a hole in it, I wouldn'thave thrown out my old comforter. An agent by the name **** started a return without my permission. Unfortunately, I don't have shippingsupplies to ship the ComforterSet back. Nor do I havetransportation to drop them offat the *** location. And the shipping box it came in was thrown away because I thought I didn't need it. MyComforter Set has a holein it. If you would like proof of my claim's validity, I will attach photos below. In addition to that, here's the order number: 114-2294375-0329069.
Business Response
Date: 02/09/2023
Hello Cordarius,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the return on your order number: 114-2294375-0329069, I have reviewed the matter in detail. We need the item to be returned for a refund to be issued.

We have issued you a prepaid return label, you can use this for the purpose. In case you do not have the original packaging, I'd recommend you use the Prepaid (PackageLess_UPSDropOff) label we provided you on Friday, January 27, 2023.

Once the package is received by the carrier, it can take upto 60 days for the item to be received and processed at our processing center. However, in most cases it is way faster.

I hope this helps and appreciate your patience. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/10/2023

Complaint: 18937326

I am rejecting this response because:

Hello, Better Business Bureau!

My response to Amazon's message is below.

Good Morning,

I have also filed a complaint with the ********* ******** of ******** Affairs regarding this matter. This issue was very inconvenient for me. If I had known that the Galaxy Comforter had a hole in it, I wouldn't have thrown out my old comforter. An agent by the name **** started a return without my permission. Unfortunately, I don't have shipping supplies to ship the Comforter Set back.

Nor do I have transportation to drop them off at the *** location. And the shipping box it came in was thrown away because I thought I didn't need it. Then, about 20 minutes later that day I found out my Comforter Set has a hole in it. If you want proof of my claim's validity, I will attach photos below. I want a full refund as compensation for the issue this has caused.
Initial Complaint
Date:01/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reached out to CS for assistance in tracking my trade in return. Firstly, I was told it was received and the other in process and when I asked for a confirmation email, I was given the run around. I asked to speak with the supervisor and again met with incompetence, rudeness, and still left with the problem not be resolved. Then the agent deleted the conversation but I screenshotted the conversation. Truly terrible CS and this needs to be addressed.
Business Response
Date: 01/29/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the Trade-in orders TRN-*******-******* and TRN-*******-*******. We regret any misunderstanding on the issue.

I see that one of the trade-ins was selected for Advanced Pay while the other was set for Pay on Grading. In this case, one of the gift cards was deposited to your account while the other one was not.

I have also checked the tracking on the Trade-ins, we need the correct items to be received and confirmed. The tracking does not show the items were received, leave alone received by the carrier.

In case we do not receive the correct items, you may be charged for the gift card balance that was issued to your account. If you have dropped the items off, you mighty want to reach the carrier to check on the tracking updates.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item in November on the 17th the company issued a return to a gift card and removed it I wanted it returned to my bank card which was the original payment method now 2 months later still no refund. I just want my ****** returned I don't care if they send me a check at this point but I don't want a company gift card
Business Response
Date: 01/29/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 01/29/2023

Complaint: 18937291

I am rejecting this response because:

Sincerely,
The order i.d. is in the documentation I submitted to the bbb.
*************************
Customer Answer
Date: 03/01/2023
My balance owed is ****** not the amount they want to give me

Business Response
Date: 03/04/2023
Hello,
I'm ***** from Amazon.com.
I need to look into the problem with regarding this matter, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Thanks for giving me time to find the best solution.
Business Response
Date: 03/09/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with the refund issue.

We're still working with our internal team for an investigation and solution to the issue. It is taking longer than expected.

I'd request you to please allow us some more time to provide you an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Business Response
Date: 04/07/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We'd like to confirm that the refund was issued in form of Amazon.com Gift card towards your order. The current gift card balance on your account is $377.99. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023
I understand they refunded money to a gift card but my original purchase was on my bank card I want my money refunded to my bank card
Business Response
Date: 04/22/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We'd like to confirm that the refund was issued in form of Amazon.com Gift card towards your order. The current gift card balance on your account is $377.99. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************
This order was refunded by third party seller on December 17, 2022. There was some issue with the system and this is the reason the refund was not appearing and neither we were able to switch it to your original payment method. We're unable to process a manual refund as this order was sold and fulfilled by a third party seller. You may contact the seller directly to dispute about the refund method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/24/2023

Complaint: 18937291

I am rejecting this response because: my original payment was by bank card I do not want an Amazon gift card I want my payment refunded to my bank

Sincerely,

*************************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,My account was deactivated due to incomplete verification. I submitted the required documentation and received a response from Amazon on January 19 that my submission was accepted. However, my account remains deactivated for a reason stated in Account Health. In Account Health, Amazon requires me to again go through verification, which was already completed on January 19.Thus, my submission was successfully accepted by Amazon, but the account still needs to be reactivated.As confirmation of this error in the Amazon system, I have attached the following evidence:-- Notification that I received on January 19. My submission was accepted but Amazon requests me to resolve the policy violation from November 25, 2022. It is the date when I received notification about verification. But I successfully passed verification on January 19, 2023.-- Screenshot from Account Health. My account has been deactivated due to incomplete verification;-- Screenshot from the "reactivate" button. The "submit for verification" button is not highlighted orange in any way. It is inactive.Also, as proof of my identity, I attached the following documents, which were already successfully accepted by the Amazon on January 19:-- Utility ****. My name is *************************** in this document. The address also matches the address indicated in the account. Please, note! The address in the account is in English, while the utility bill is in Spanish. But it's the same address.-- The Certificate of Census Registration. This document was issued by the ******** administration of the Alicante delegation. The municipality of the city where I live, according to the utility bill.Thus, I resolved the issue of verifying my account on January 19, but due to a technical error in the Amazon system, my account was still not reactivated. Therefore, please correct this technical error as soon as possible and reactivate my account. Thank you so much for your attention and participation.
Business Response
Date: 03/21/2023
Greetings from Amazon,

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

Unfortunately, I was unable to relate a selling account for the email address from which you sent your message, cxxx.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Password Settings section, click "Change".
4. On the Password Settings page, enter your old password and new password, and click "Submit".
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a table from a third-Party vendor in the amazon marketplace. The order number was # ***-8341909-5528251. I requested a return on Thursday, December 15, 2022, and the vendor provided a label without postage. Initially, I asked the vendor whether a prepaid label would be provided, but they said to return it to the designated address. I complied with the vendor's request and spent $173.80 for the postage. I returned the table in its original condition to: ****************** *******************************************************************. **** tracking number ********************** indicates that the package was delivered to the stated address on December 22, 2022. Although I've contacted the merchant several times, they simply say they never received it and for me to contact the U.S. *************** Due to the package's delivery confirmation and non-lost status, **** refuses to issue a claim. Despite contacting Amazon directly to see if they can assist, they only send messages to the merchant requesting a refund, which is ignored. Considering I'm already down the postage cost, I'd like Amazon to issue a refund for $536.46. I have attached a shipping label and a receipt as proof of my claim.
Business Response
Date: 03/04/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the return of the table you have shared with us and have looked into the matter in detail.

The Order ID: ******************* was placed Tuesday, November 22, 2022, I see the charge was disputed on the order on Saturday, February 18, 2023. I would recommend you reach the bank in this matter.

As the account was closed., we will not be able to offer any further refunds or credits from our end.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The New World game is not working as intended. I haven't played in months, and upon starting the game I see that my account was permanently banned. I have been playing this game in the past, seems like it happened all of a sudden, for no reasons. No explanations are given either, when I click "okay" it just closes the game. is there anything I can do to make worth of the $50 I spent on this game?
Business Response
Date: 02/09/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your access to The New World Game and have looked into the matter. While we appreciate your concern, we will not be able to reverse the decision.

We recommend you look for the email shared with you on this subject notifying you of this decision. You could then file an appeal by replying to the email with the reasons so that the specialists can review the decision taking into account your additional information.

For reference, **************** associates can only confirm the ban but cannot reverse or modify it.

We look forward to your reply to the email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account due to return violations. I was not notified about said violations. I asked for amplifying information and did not receive said information. I was expecting a delivery that required a signature that said it was delivered I was not contacted by the driver either I reached out to Amazon customer service regarding this matter next thing I know my account is closed. I also had a gift card balance of over $200. I have sent several emails as well as made several phone calls. I truly feel the way Amazon is handling this is unfair. I did not abuse my account nor do I feel that I violated their policies. If they felt that I had there shouldve been better communication and some other step prior to an account closure. Also Amazon saying I can use my gift card balance on a digital purchase which does not work for me. I had already used the gift card balance on a late Christmas gift to a loved one that was canceled when the account was closed. I feel like it was unfair
Business Response
Date: 01/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, the account which is associated to the email address which you are contacting us is in active state.

The current gift card balance on your account is $216.55. You can view your balance and usage history in Your Account here:- *************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages: *************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/29/2023

Complaint: 18936990

I am rejecting this response because: I am trying to get amplifying information. It appears that my account is currently restricted to digital purchases only. As mentioned in my original complaint. I need unrestricted ability to make purchases that aren't only digital. I attempted to make a purchase this morning after reading the response I received from Amazon via BBB. My order was cancelled within 5 minutes due to the digital purchases only. The resolution I hope for is the ability to make purchases without a restriction to digital purchases. I would like to purchase actual items please and thank you. Thank so much for your time and assistance regarding this matter.

Sincerely,

***********************
Business Response
Date: 02/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to get the access back to make the physical orders on your account.

But I see you already received the communication from the concern accounts team regarding the decision made on your account.

I request you to refer the email sent by the team on Sunday, January 29, 2023 at 8:11 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Grizzl-e EV charger order number *****************. When I didnt receive the order I called in to check the status since another showed up via *** and this one did not. I was told to call back in by 8pm. I called back in spoke with a representative that 3-way called *** and was told by *** to wait until 9pm. All this while tracking had not been updated in days. Amazon rep ended the call with *** and and we started to discuss options. I was ***et that I had spent more than $400 on something and keep being told to wait when I pay to be a prime member and it was already at the 5 day ***** I talked to a supervisor who called *** back and we were told that if it didnt show up by 9pm on the 26th that they would consider it lost. The supervisor then took the call back over and I was told they were giving me a $50 credit since it was already 5 days which was way too long and for waiting another day. I asked what would happen if it didnt show up and she told me to call back in and they could order a replacement and do another courtesy credit that could possibly be greater. I called in and spoke with a supervisor by the name of ********. He was very reluctant to help at all. I explained what happened yesterday and what I was told. He finally completed a replacement. When I ask about the additional courtesy credit for new issues I was told I already received a credit yesterday and one would not be offered. I explained what the other rep said and he stated well I didnt tell you that. I said understand but just pull the call. He told me he could do that but he wouldnt and credit wouldnt be offered. At this point I am frustrated because Im paying for a service Im not receive all while having a supervisor act this way for $400+ purchase. I tried to get through that this was now a new issue that we are dealing with since the last credit was simply the delay and what happened in the past. It was not a future credit. He then malicious says $5 credit then?
Business Response
Date: 01/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ************************************* due to the item lost.

Upon checking we can see the replacement order is already created and the guaranteed delivery by: Wednesday, February 1, 2023.

Regarding the credit, the agent directly issue gift card balance which you can use it on your further purchases as promotion credits can only be applied on items sold and shipped by amazon.

The current gift card balance on your account is $50.00. You can view your balance and usage history in Your Account here:

*************************************************

As you are referring to additional credit, I'm afraid to say that as the gift card is already added as token of apology we don't have option to add any additional credit.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/29/2023

Complaint: 18936826

I am rejecting this response because:I was given the $50 credit for a past experience with the delay of the current order shipment and other orders in the past. When I asked what would be done if the shipment was actually lost she stated that a replacement could be done and further compensation. Im really confused at the how past credit is being taken into consideration for a problem that hadnt yet happened. I just feel as a customer, ******************** is using this situation and a prior credit as a one size fits all when that isnt the case and was not why I was originally credited.

Sincerely,

*******************
Business Response
Date: 02/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the previous conversation and the order details, the $50 was issued as a token of apology for the entire issue.

I'm sorry if the agent have provided the incorrect information, the compensation for the delay and the lost of original item was issued for the amount of $50.

I'm afraid to say that as the previous compensation is already issued to your account, hence we are unable to issue the further compensation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/13/2023

Complaint: 18936826

I am rejecting this response because:it seems that Amazon is admitting that I was lied to even after reviewing calls and records. I have never heard of someone being compensated for a future issue. This also doesnt go into discuss the fact that I called in a and spoke with a supervisor before submitting this to the BBB and was told by the supervisor that he didnt care what I was told and that he had the ability to check what I was told by the supervisor but wasnt going to that because it didnt matter because he didnt tell me that. On top of this the delivery issue that are going on with prime is not what people are paying for. Just order my first thing since this charger and it is taking a full week for me to receive it. Seems to be a common thing with amazon lately. Overpromise and underdeliver.

Sincerely,

*******************

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