Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sell on Amazon and received two authenticity complaints from a customers about a month ago. I provided documents to prove the authenticity of the products per Amazon's request. The document used to provide authenticity was the same for both complaints. It was accepted for one of the cases but not for the other due to a representative doing their job incorrectly. The invoice is from a verified supplier of authentic goods and can be traced back to the manufacturer. My invoices show purchase of and account for all units previously sold + units I have in stock.After multiple appeals, a rep said they would escalate the situation internally and that there was nothing else I needed to do. I was supposed to receive a call back after 3 days. 3 days passed and I did not receive a call back and then was re-gated. I lost the ability to sell the entire brand due to the situation. My goods are authentic, I have sold hundreds of thousands of dollars worth of them over the last year with no complaints, have close to a million dollars of it in inventory, and I have been regated due to internal negligence.
Business Response
Date: 01/30/2023
Hello,
The submissions received do not have sufficient information that we previously requested to resolve the above mentioned issues. The seller will need to resubmit the documents as per requested to get their listings reinstated and to resolve their brand issues.
Sincerely,
Amazon
Customer Answer
Date: 01/30/2023

Complaint: 18939582

I am rejecting this response because: This is gross negligence on Amazon's part. I have a single authenticity complaint and my account is otherwise in perfect standing. The documents submitted prove authenticity of and account for all units sold/that are in stock. This entire issue and process has destroyed my business. In December we sold $500,000 of inventory. In January, we have sold $54,000 of inventory. The entire converse brand has been deactivated due to a single authenticity complaint that is not being removed due to negligence from Amazon employees.

My listing has been deactived due to attempted fraud by a customer. On ***** orders in the last two months, there has been one customer complaint. Since then I have been regated to the entire converse brand. This is severe negligence on Amazon's part.
Again, the invoices I have provided prove authenticity of the my goods and account for all units sold and in stock. They have been used to prove authenticity of goods. I recently removed an authenticity complaint for ASIN: B07DXT6CVH using these invoices. It is clear that they are a verified supplier you just need to do proper due dilligence. Attached is the email confirmation showing that I was able to remove the complaint and reinstate the listing.

In total I have 157 orders for this ASIN I have 5 units in stock for this ASIN There have been 9 cancels This means that I have sold 148 units and have 5 in stock totaling 153 units.My invoices show purchase of 182 units

Supplier 1: ******************* Supplier 1 Address: ******************************************************************
Supplier 1 Phone number: ************** Owners Phone Number: **************
Supplier 1 Website: ****************
Invoice number: *****
Invoice Date: 11/2/2022

There is no order or shipping confirmation because this is a wholesale deal. This invoice IS the order and shipping confirmation and price of shipping is included in the purchase. You can call the owner ***** to confirm this information.

Supplier 2: WSS formally Warehouse Shoe Sale with parent organization Foot Locker
Supplier 2 Address: ***************************************************************
Supplier 2 Phone number: **************
Supplier 2 Website: shopwss.com
Invoice number: ********** & 1354291662
Invoice Date: 4/21/2022

Shipping information on these invoices will not match what is on my account because it was to my old warehouse. The address should be attached to my account and I have sent shipments from there. You can see that if you go back and actually check.

My name: ***************************************
Business name: ***** Discount Goods LLC
Business address 1: ****************************************************************************
Business address 2: *************************************************************************
Phone number: **************
Email address: *****************************

Sincerely,

***************************************
Business Response
Date: 02/17/2023
Hello,

We have decided to reinstate this sellers account for the brand.

We sent an email to the seller informing them of this decision on 2/17/2023.

Sincerely,
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Im extremely upset about this process package that completely has me a mess. Most of my security systems come from Ring but this time I brought Ring tilt / ***** mount. This mount turns on both the camera and the motor. Without the power adapter, nothing works. I had discussed this issue with both Amazon and Ring. Because I brought this product from Amazon, Ring couldnt assist. I called Amazon where they played stupid. How can you sell me a mount where power is needed to turn on the camera. She was being redundant. She didnt understand. They are returning my items so no refund is needed. After several time explaining my issue, I deserve an explanation so this will never happen to anyone.
Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon said my package was delivered. It never came I called they said wait 24 hrs and call back. When I called back they said they werent going to refund it because they didnt deliver it the **** did. I called the First **** had kids screaming in the background I asked to speak with her supervisor. When I spoke with the supervisor I asked him who do I need to call about this and he kept repeating the same thing over and over. When I asked to speak with his supervisor so I could get an answer to the question he said no he was the only person I could talk to. Super unprofessional. And they basically stole $16.99 from me now its only $17 but its the principal of the matter. I didnt even want it refunded I just wanted to receive my package.
Business Response
Date: 01/29/2023
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Initial Complaint
Date:01/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been fraudulently withdrawing money from the account of my minor daughter for more than a year. Despite having repeated conversations, more than 6, with people to include those that identified themselves as supervisors, to desist this behavior Amazon has continued and cost my child approximately $525 in overdraft fees. I expect an immediate refund of this money for Amazon to desist this immediately, or my next step will be to seek legal counsel to explore all legal remedies available to me and to recover all monies that the law will allow me to recover for this unwarranted intrusion into the finances of a 14 year old child.
Business Response
Date: 01/30/2023
Hello ***********,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with Daughter's account.

I've reviewed your complaint and I'm unable an Order or account with the **Mail address filed on this complaint.
If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/01/2023

Complaint: 18938912

I am rejecting this response because:
My Amazon account is under my name ********************************. ******************** is the registered email address to my account. I assure you when I file my complaint with government regulatory agencies, make legal filings, and reach out to any local media organizations that are willing to publish my or report on my grievance, you wont have trouble finding my account. By then I will have invested much more effort and time and will be seeking the maximum compensation that a legal representative will be able to negotiate or at the very least the maximum a court will award me me in damages and punitive amounts. I suggest Amazon do further research and figure this out, you dont seem to have any trouble finding your way into my childs bank account and stealing her money. Let this serve as the last written notice of attempt to remedy this outrageous violation of a customers minor child before legal action is taken.

Sincerely,

********************************
Business Response
Date: 02/12/2023
Hello ***********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing E-mail address filed on the account.

I've reviewed your account and could see most recent Order was placed on Saturday, February 11, 2023. Unfortunately, I am unable to find the charge or transaction you are referring to.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.
Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:
***********************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon and when I got home to get the package it was already opened and there was nothing in the box just plastic wrap and I returned the item it was delivered today and I was told by other people that when it says delivered to them I will get my refund but its been over a few hours and still havent received my refund and they are telling me 2 different things that I will get my refund in 2 hours and than now its 1-2 weeks after they received my item
Business Response
Date: 02/04/2023
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items and the package arrived empty.

A careful review of your account reflects that the correct information has already been provided. We confirmed the item from order # ***-8410038-8001837 was in the box at the time it left our fulfillment center.

Based on the information provided by the carrier, we're able to confirm that your order was delivered with the same package weight and dimensions mentioned on our website. Please refer to the email sent on Saturday, January 28, 2023 at 4:53 PM (PST)
We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/04/2023

Complaint: 18938838

I am rejecting this response because:
This is not accurate information when the *** driver dropped off the package they noticed that the package weighed less than what it said therefore the item was missing before I even received the item
Sincerely,

*********************************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau My name is *************************** and i have an store deactivated in Amazon by the name of A Buy Commerce and my legal business name is JDX Holdings LLC, my merchant token is AXCVR8N47G3NW, this is the link of my store www.amazon.com/shops/abuycommerce.This letter is written as a desperate measure as I am facing a terrible situation, my account has been deactivated and my store funds have been withheld, I have tried to appeal Amazon's decision several times and I have not received any concrete response to my deactivation and funds.I understand the reasons given by Amazon why my account was deactivated but I do not understand why after all this time I have not received any information about my funds and they have not been returned to me as they should be, my account is totally useless and I can not exercise any activity, in reality this platform does not know the needs of its sellers, my investment is totally subject to their answers and they are always the same in denial to my requests. I ask you to please intercede, my money has to come back to me, I want it to be returned to me because I signed a contract and therefore my investment can be withdrawn at any time, please help me to solve this problem, I don't know where else to look for help.*********,***************************
Business Response
Date: 02/01/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 01/03/2023 confirming that funds will be disbursed on the next settlement date.

Merchant credit Team amazon.com
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned several items including an AOC Gaming Monitor (order #***-1783481-5361024) on January 9th 2023. I received a refund for all my items accept for the monitor on January 11th 2023. I reached out to see what was taking so long and was told I would need to wait up to 2 months. That seemed ridiculous since all my other returns that went to the same return facility was refunded in 2 days. I reached out to *** and they confirmed the item was received by Amazon's facility on 01/11/23. They also reached out to the facility who confirmed the item was scanned in on 01/11/23. I was told to reach back out to amazon customer service, so I did. **************** still told me I needed to wait 2 months. I do not understand why even after the return facility said they got the item. I am at the point where I am going to have to dispute the charge because amazon is not handling this properly.
Business Response
Date: 02/18/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding your return of the *** Gaming Monitor and other items. We have issued a refund for the items which were confirmed in processing but specifically regarding the monitor, we will not be able to issue a refund.

The response we shared with you on Tuesday, January 17, *************************************************** used/damaged condition with signs of use. The item that was originally shipped to you was a brand new out of the box *** Gaming Monitor.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/22/2023

Complaint: 18938603

I am rejecting this response because: I contacted Amazon to inform them they sent a used and incorrect product to me. I wasn't even aware of it being damaged because i never used it. Once I realized it was not the correct product and it appeared used, I requested a return. I submitted pictures of the item right out of the box. Not only did amazon ignore the information I provided, they also rejected my review of said item. Amazon also never sent the product back. How are you going to refuse to refund me for product that Amazon sent and also refuse to send the item back? I contact amazon 5 times and neither time was I informed of this information but all of a sudden now that I've reached out to BBB, you find a problem? Unacceptable.

Sincerely,

*********************************

Business Response
Date: 03/10/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have noted your appeal on the return of the *** Gaming Monitor on your order #***-1783481-5361024; I have reviewed the response in detail. The information we have provided you was correct, as the incorrect item was received in used/damaged condition. We will not be able to issue a refund on this item.

We need the correct item to be returned and confirmed in processing for a refund to be issued. In case the incorrect item is returned, we would not be able to return the item. I share a link for reference.
***************************************************************************************************************************************************;

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to place an order for food on Amazon Fresh at Amazon.com and they keep telling me they don't see my EBT card on their end. It quite clearly appears on my end. They said I had to re-enter the card. I did ******** times. One representative told me she saw it. The next said she didn't. They keep asking the same questions over and over again and having me do the same things over and over. I was on the phone for about an hour. This is very upsetting. Now I have no way of ordering food. The accent of the last rep I spoke to was so heavy, I couldn't understand most of what she said. I am so upset that I am shaking. I have nowhere else I can shop as I cannot walk to a supermarket. Can you please help resolve this?
Business Response
Date: 01/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that you've successfully placed Amazon Fresh order #***-2444165-9776223 using your EBT card on Sunday, January 22, 2023 and your Fresh order #***-4533240-9592261 placed on Friday, January 27, 2023 was cancelled.

Just to confirm, we will be able to see your EBT card details only after your order is placed. However, you can see the card at checkout page from your end. In this case, you can go ahead and place your Fresh order using your EBT card without any issues.

Items purchased with SNAP EBT must be SNAP-eligible and sold and shipped by Amazon.com or Amazon Fresh. You'll be asked for an additional payment method if your order includes items not eligible for SNAP, taxes associated with those items, or shipping fees.

Additional payment methods include Amazon Gift Cards, Amazon Cash, and credit/debit cards. In certain states, for orders that involve SNAP and a second payment method, we apply tax to the portion not paid for with SNAP.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item online from Amazon on December 17, 2022. I have never received the item. The item was valued at $5,555.55. The order number is: #***-7411***-1700229. I have been in contact with Amazon customer service repeatedly throughout January 2023. I have been told several times that my "refund" is being processed and will be completed within another 2-3 business days. The seller, Window Shop Pro 1, has sent me multiple tracking numbers. Through those numbers, I have seen messages that the items weren't picked up from shipper or tracking numbers are incorrect.
Business Response
Date: 02/09/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with the delivery of your order of the QuadCopter and have looked into it in detail. We sincerely regret the inconvenience caused.

We have requested a full refund on Tuesday, February 7, 2023 to your **** original payment method. You should see the refund within 10 business days.

We appreciate your feedback and have forwarded it to the correct team internally.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon does not indicate the return policy, that pertains to electronics, on their website. Yet, they expect a customer to know of said policy. I ordered a television and the seller provided an immediate tracking number. That tracking number was invalid. This seems to be a way to force people to accept the merchandise. It is a form of entrapment. Amazon customer service reps are only allowed to direct customers to file a claim using their so-called A to Z guide. A guide that is not shown on their site when a purchase is made by a non-member. I was on the phone with an Amazon customer service rep for close to an hour (54 minutes to be exact) and the reps are all reading from the same script. This should not be allowed. How can this be legal? Amazon should be held liable for allowing merchants to sell and offer items that they really do not have. Amazon should be held liable for everything that is sold via their organization.
Business Response
Date: 01/29/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We regret any misunderstanding due to your inability to easily access information about returns options. Thank you for letting us know of your concern and allowing us to help you.

I would like to point out that we have a link to the Help pages on each page of the Amazon website. Please scroll down to the bottom of the Amazon.com page and look for a link which says "Help". You can use the appropriate search terms and look up the relevant policy information on the subject.

Regarding your concern about the invalid tracking number, we recommend you reach the seller by emailing them from the Contact Seller option on your order details page. You could also review the options to file an A-to-z claim in case you do not receive a satisfactory response.

Amazon regularly monitors offers and transactions by third party sellers on our marketplaces, and we try to ensure they meet or exceed the expectations you have from Amazon.

If we see practices on a marketplace offer that ***** customer trust, ********************** can remove the offer, suspend the ship option, or, in serious or repeated cases, suspending or terminating selling privileges. Customers can learn more information about the rules sellers must follow by using link below:
*******************************************************************************;

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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