Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has deactivated my seller account (Merchant Token AST2B3JQT3XEY) for drop shipping violations. I have never drop shipped, but now I understand I violated the drop shipping policy by sending buyers their orders in ******* boxes. I purchased my inventory from *******, had it shipped to my home, and would replace the shipping label identifying me as the recipient with the label for the Amazon buyer; Ive sent Amazon a PDF of my orders to confirm this. I also submitted a plan of action that outlines the improvements Ive made to my business including no longer sourcing from *******. I destroyed all prior shipping materials that were not generic and deleted and closed all of my listings from *******. I am committed to FBA fulfillment with a new supplier, Glossier, and have already prepared my first FBA shipment using this inventory. What more could Amazon want to prove Im not a risk to their platform? I am devastated and take full responsibility not being more proactively knowledgeable about these issues, but this cannot be the end of my time on Amazon. Is there anything you can do to assist me?
Business Response
Date: 01/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 30-Jan-2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered these cameras on Amazon and they are supposed to have lifetime warranty, several have gone bad in less than 3 months. One Amazon seller replaced one and the other seller has not responded. I have also submitted new reviews on these cameras which Amazon has neglected to post. As of now I have purchased over 6 cameras and only two are working.
Business Response
Date: 01/29/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the cameras.

As per Amazon's return policy, we have a 30 day return time where any issues with the item can be returned for a refund or replacement whichever option is available. However, in this case, its more than 30 days. Any warranty related replacement or repair will be honored by the manufacturer.

I would request you to please reach out to the manufacturer so that they can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are again filing our dispute with Amazon, all correspondence is attached as a PDF. 1.Amazon is refusing to honor their own policy on their website.2.In addition to ignoring policy, Amazons refusal to honor the *** pick up option is discriminatory in nature, as it is forcing those with physical handicaps who are unable to choose the drop off option to pay additional fees. Amazon should consider this seriously as an online store.3.By ignoring policy, Amazon is also knowingly charging for defective and damaged items sold on their website.4.It is our belief that Amazon is purposefully attempting to extend this dispute past the return date. If Amazon continues to ignore the BBB request, we have no option but to escalate this elsewhere.
Business Response
Date: 02/02/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to return pickup fee.

I'd love to help you with free return on pickup, however at this moment we are unable to wave off the return pickup fee on returns. For pickup we charge $7.99 / $11.99(depending on the size/weight of the return) for *** Pick-up.

I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased items from Amazon, some were broken and others incomplete. Called Amazon and customer service stated to drop off at *** and refund (gift cert of $50 and payment $52+ as well as *** will be issued within 2-4hrs of drop off. It has been 2+ days and Amazon keeps giving me the run around. I spoke to over 8 agents and none seem to be able to help. I get different answers from themes agent said item is at their warehouse but takes 7 days to refund, another day item is in transit. Request to speak to a manager goes unanswered.
Business Response
Date: 01/29/2023
********************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the order has already been refunded in the amount of $52.99 on January 27, 2023. You have already received a refund confirming the same. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18936337

I am rejecting this response because: the Amazon agent I spoke to stated the following:
1. Refund of the $52.17 charged to card
2. refund to Amazon gift card of the $50 promotion amount that cant be refunded to card since its a credit.
3. reimbursement of charge from *** for me shipping the item (that was sent missing the integral part).
the 2nd and 3rd have not been fulfilled.
Sincerely,

*****************************
Business Response
Date: 02/11/2023
Hello ******************************************,,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Here are the refunds issued on the card. We haven't charged for any refunds. I don't see any possibility of charges in future.

Saturday, February 4, 2023 $3.71

Friday, February 3, 2023 $27.55

Friday, January 27, 2023 $52.99

$50.00 is a one time promotional code which cannot be reissued.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
***********************************
Customer Answer
Date: 02/17/2023

Complaint: 18936337

I am rejecting this response because:
The bone of contention is the fact your agent stated that my coupon will be refunded to my Amazon account for me to reuse. You are now saying that is not going to be the case anymore. Dont give false information to customers from the onset and you wont have issues later.

Sincerely,

*****************************
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel ORDER # ***-7462440-9754652 before it was shipped, but I was told it was not possible. It was purchased as a gift for an ill elderly friend. I ordered it b/c Amazon.com said it had only 1 left in stock, and did not indicate more are on the way. My friend's health has since deteriorated, so I need to cancel the order, as it's now unclear she'll be able to use it. Please do not deliver it to her home since she cannot return it due to her ill health.I'm having other issues with Amazon related to my own disability. For ORDER # ***-1853931-0240210, I had extensive conservations with Amazon customer service explaining the importance that the Amazon driver follow my delivery instructions and deliver inside my garage, as I cannot lift the package. Amazon CS, including Specialists, assured me that the driver would follow my delivery instructions. Instead, the driver dumped the headboard at my front door. After frantic calls to Amazon CS, Amazon CS said they had messaged the driver asking him to retrieve my package and deliver inside my garage. He never came back, so I had to have a plumber bring the package inside. To add insult to injury, the headboard is cracked in 2 locations. (I have attached pics) I have to consult a ********* on how to proceed since returning it would be a nightmare. Amazon CS assured me such a mis-delivery would not happen again, but this is also what Amazon CS said prior to the delivery. How can I file a request with Amazon for a reasonable accommodation for my disability so that Amazon drivers always deliver inside my garage using my garage keypad code? Please transfer my complaint to **-based managers who understand Amazon's obligations under the Americans with Disabilities Act. I have several orders I would like to make on Amazon.com, but I am unable to do so until I receive assurances from Amazon Corporate that the heavy / large items will be delivered inside my garage so I can later hire contractors to assist with the pkg
Business Response
Date: 02/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to previous orders and I see that you are referring to the cancellation of Order ID: *******************.

Based on the investigation, as you mentioned that you are unable to return the item we can offer 30% discount on the item.

You can reply to us by confirming the acceptance of taking 30% discount on the order value.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/16/2023

Complaint: 18935993

I am rejecting this response because:
Amazon ignored my request for a disability accommodation, to which I am entitled under the Americans with Disabilities Act. Amazon also ignored the fact that I submitted pictures showing that the headboard Amazon mis-delivered is damaged. I am requesting that Amazon forward my concerns to the appropriate US-based team.

Sincerely,

***********************
Business Response
Date: 03/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to previous orders and I see that you are referring to the cancellation of Order ID: *******************.

Based on the order details, we can see the refund of $634.94 issued back to your original payment method on Wednesday, February 1, 2023.

You'll see the refund on your original payment statement in the next 3-5 business days.

You'll also be able to see the refund request here:

***********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Complaint: 18935993

I am rejecting this response because: Amazon in no way addressed my request for a disability accommodation nor the defective headboard I received in ORDER # ***-1853931-0240210

Sincerely,

***********************
Business Response
Date: 03/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the order# ***-1853931-0240210 related to the amazon carrier, where the item driver delivered the package without following the delivery instructions.

I can also see that you contacted to the concern team and the team requested you to contact us via phone so that they can arrange call directly with the team.

However, the issue related to the delivery instructions were already escalated and the concern team will work onit so that such things won't get repeated.

If you want to return the item you can contact our front end customer service team to check for available options like refund/replacement as you mentioned that you received the defective item.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 gifts with my debit card for my husband on December 7. 1 was a Camera Stabilizer $294.35 and 2 was a camera storage backpack $209.95. I returned both items on December 27th. The stabilizer was received on December 30th, the backpack was received January 2nd. I requested Amazon to give me the money back as the original payment method. I called them on January 16th and was told the money was given back to me as an Amazon credit for the stabilizer ($294.35) I did not give them authorization to do that. I found out they deducted my Prime subscription payment from the Amazon credit. I inquired why they would they would take it from the credit when I had been paying all year from a credit card. They did not have an answer, but they refunded the money to the Amazon credit immediately.I also told them I had not received the $209.95 for the backpack. They said they would have to investigate and it would take 14 business days. The money was put back toward my personal debit card that evening on January 16th.On January 15th I had purchased 2 sweatshirts from Amazon and noticed the purchase was going toward a credit. I just assumed I had an old credit that I had forgotten.Because those 2 sweatshirts and the Amazon Prime subscription had been taken out of the $294.35 credit (that I was unaware of) they said I could not get my money back and it had to remain as a credit. However, the customer service rep ******** told me if I returned the 2 items and she had already given the Prime subscription $15.95 back to the original credit, that I would be able to get the money back to my original form of payment (my debit card). Both sweatshirts were returned on received by Amazon on January 18th.The last rep told me that my order on December 7th was purchased with my Amazon credit. I wasn't given the credit of $294.35 until December 30th.The $294.35 sits as a credit in my Amazon account and they will not give it back to me on my debit card.Please help!
Business Response
Date: 01/29/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for all the trouble you had with the refund.

I see that our Executive Customer ******************** resolved your issue by issuing a special case refund to your card to fix this mixup.

I understand the confusion caused by the refund options which were provided while requesting for return mailing label. I hope this would help you select the appropriate options in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon withheld my gift card balance $128.37, $127.03 on 1/3/2022 And Withheld my gift card balance $25.18,$143.8, $143.8 On 1/2/2023 I tried with customer service they couldnt help me to solve it
Business Response
Date: 02/09/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained,used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with Amazon operators this month. And a supervisor just within two days. The operators were not helpful. The supervisor accused me of not wanting to verify my account. This is not true. I had problems with my login, just like today. I have been trying to fix my issue with Amazon for almost three years (off and on for many years). HERE IS THE ISSUE: I have two poetry books on Amazon. And for many years I have been trying to have them removed from their website. It has been very stressful and unfair. I own my copyrights 100%. Amazon just wanted part of the royalties. Createspace.com was owned by Amazon, until they sold it to Kindle ************************** I created my books through createspace.com ************ has no phone numbers or email address. And also many bad reviews, when I read about them.NO business is perfect. But a business has to have some kind of dependable contact. And I cannot believe Amazon is behaving this way. Amazon is a successful company. I feel I am being taken advantage of. I want my books off their website.Thank you, **************************
Business Response
Date: 02/14/2023
On 01/31/2023 **************** reached out to Amazon so we could provide some assistance with the account access issues and deleting his books from the website. On 02/13/2023 **************** was informed that CreateSpace migrated to KDP and was provided with steps on how to claim his account in order to request the removal of the books. No response has been received as of 02/14/2023.
Customer Answer
Date: 02/19/2023

Complaint: 18905220

I am rejecting this response because: There is "nothing" in my email about showing me how to delete my account from CREATESPACE.COM. I am not registered with Kindle Publishing. Createspace.com was under AMAZON when I created my two poetry books.
Why won't Kindle Publishing just send the information to ********************. BBB...if you type my full legal name in the search mode, you will see my poetry books at the top of the page of Amazon. (******************************)

Sincerely,

**************************
Business Response
Date: 03/15/2023
On 01/31/2023 **************** reached out to Amazon so we could provide some assistance with the account access issues and deleting his books from the website. On 02/13/2023 **************** was informed that CreateSpace migrated to KDP and was provided with steps on how to claim his account in order to request the removal of the books. **************** contacted ** back 03/09/2023 advising he want us to provide the account information, we replied on that same date asking for details that will help us verify the account. No response has been received as of 03/15/2023.
Initial Complaint
Date:01/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried placing an order on amazon.com.be for an iPad Air. After placing the order, I received an email saying my account was put on hold to verify payment details. I had to upload a statement of my card in order to unlock the account. I have uploaded the statement 5 times already however I keep getting the same response saying the document could not be verified. The document has all information requested on it, including my full billing address, name, and the last 4 digits of the card.Please unlock my account so I can order on Amazon. The price is much cheaper on Amazon than with other stores so it would be annoying if I couldn't order it.I have again attached the statement to this complaint as well as a card confirmation statement from my bank, again confirming my account details and card. On the statement, you can also see past charges from Amazon made on the card to help verify.
Business Response
Date: 02/06/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2/6/23

Sincerely,
****************
Amazon.com
Initial Complaint
Date:01/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Amazon. It was supposed to be delivered. It wasnt. *** attempted to deliver to the wrong address I tried to call Amazon today. The gentleman the stated he would help me said he would put me on a 3 way call with *** and did. He got back on the phone with me and stated *** would attempt to deliver again today then stated later tomorrow and then stated later again today. I do not know which day they are going to attempt to deliver and when I asked him to call them back to do the 3 way call he refused. I do not believe he called them at all. Asked for a refund and he refused and at this point I did begin cursing. That was my fault as I was extremely angry at this point I asked for a supervisor and I fessed up to the cursing and talked to her about this and she stated she would not do the refund. I came here and am going to FTC next
Business Response
Date: 01/29/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned department for future improvements. I see that the order has been refunded on January 28, 2023. You will see the refund of $38.54 in 5 business days in your original payment method.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18934707

I am rejecting this response because:they stated they gave me the refund but instead I was charged once again. I have contacted the card company and they will not do anything as this is a mistake on Amazons end. Every single one of the agents I have spoken with have lied to cover this mistake or whatever it is. I have asked repeatedly to talk to someone higher up than just a supervisor that can help me and all I have been told is that it has been forwarded to an investigation team. They are not cooperating with me at all and not fixing this issue that is their fault. So not only do I not have the product I have been twice for the product I DONT HAVE. so I am out ***** now for 3 items I never got. I am being nice and giving them time to rectify this before taking action

Sincerely,

***********************
Business Response
Date: 02/11/2023
Hello ******,

There is no refund reversal from our end. The only thing we see from our end is regarding your initial charge and refund.

As mentioned earlier, only bank can let you know why the amount has been removed from your account.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 02/14/2023

Complaint: 18934707

I am rejecting this response because:
I dont believe they even did the refund. My bank already forgave one of the charges but they wont do the other charge that is one there: instead of doing a refund there are two charges I have tried to explain this multiple times both on the phone and in the chat. I have sent screen shots to multiple people emails given to me and they all come back as unmonitored emails Amazon is deliberately giving me unmonitored emails so they dont have to deal with it. Its attached here
***********************

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