Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,226 total complaints in the last 3 years.
21,682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
End of October my Amazon ******* continued to restart by itself - so I called amazon and got approved for an warranty exchange. I was told that I needed to return the ** within a week or I'd get charged. When the ** arrived I took it to a *** store. *** store would not accept the label that was given to by Amazon. I called Amazon, they said I need to call *** and schedule a pick up. I advised that I am at a *** store now and I will just need a label emailed to me so I can leave. Amazon said that this is impossible and I need to take the broken ** back home and schedule a pick up with ***. I went home and called *** and they said I need to schedule a pick up with Amazon, not ***. I again called Amazon and they said *** is wrong. I was able to finally get a return label from the amazon site and returned the ** the next day. Then I get a email saying that if I dont return the **, I will get charged. The entire process was a mess and Amazon did nothing to compensate me for my trips back and forth along with their threats that I will be charged for my broken **. I ordered a few items for my christmas shopping. I was double charged for the phone cleaning devices that I purchased. The Amazon rep said that it's only an authorization and it will drop off once they are shipped. I told her that Amazon actually took two authorizations per order and now it's holding double the authroization. She said that I am wrong. Also i ordered $100 dress shoes using "try before you buy". item was returned but was charged anyway. A toy plane i returned in October was charged.I kindly asked for $100 compensation or a few months free of Prime services for the inconveniences but she just wanted to play games. She kept asking WHo is it that you want to talk to so that you can get your $100? Tell me specifically or I can transfer you. Am I supposed to understand Amazon's hierarchy to ask for a specific person/manager? When asked to speak to a manager - she asked which specific department?
Business Response
Date: 12/14/2022
Hello **************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience you've had with our customer service representative. We'll forwarded your feedback to our team for training and improvement.

I can confirm that you've not been charged for the "Amazon ******* 55" order #***-4841313-3067404. The reminder emails you've received are auto generated by the system to remind the customers. The return has been received and processed.

Further regarding the double charge you were referring to, I can confirm that you've not been charged twice for any of your orders for "VANELC UV Cell Phone Sanitizer". For any failed authorization, the amount will be reversed back to your account by your card issuer. If you've not received the amount after 5-7 business days, you'll need to contact your bank.

While we cannot offer $100.00 in compensation, as a gesture of goodwill I can offer $20.00 credits to your account. Please let us know if this is acceptable.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This attached information from Amazon was told to me today via email 12/13 however I was instructed back in beginning of November that because it was DIRT!!! Not to send it back not to mention they were also advised that the baggage was damaged and not packaged properly, I find Amazon to be unprofessional with there work ethic I tried rectifying this with Amazon for 2 hours of being hung up on, talked about in the background since Id had called so many times to get this rectified, I dont respect being told one thing one day tan entirely different thing after youve billed my account. Attached is a copy of Amazon FIRST TIME ADVISING ME, phony documentation after the fact I would have never thrown the dirt away in Late October beginning November if they wanted it back when I was told to throw it away. Ive canceled my credit card and I need this issue rectified
Business Response
Date: 12/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, I wasn't able to determine the order you needed help with. I request you to please help me with the item name and the order# you are concerned about so that I'll be able to check and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ****** pixel 7 256 Gb from Amazon (order number ****), and I was shipped with a ****** pixel 7 125 Gb. The price difference is $100. I want them either replaced this one with the right one (256 Gb) or I keep this one and they refund the extra $100. After many times contacting Amazon customer service and send them the pictures of shipping box and the phone, they tell me none of my options is available. I can only return the wrong phone for a refund! What kind of rule is that? Ok, I can buy a cell phone from somebody else!
Business Response
Date: 12/14/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-7737022-5160249.

The information given by our customer service representative is correct. We cannot issue a replacement in this case. Please return the product for a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,We need your help to get someone from the appropriate Amazon department to reply to us. In short, we are a third-party seller offering MCT oil on Amazon. Amazon has asked us to provide compliance and safety testing information to demonstrate the safety of our two products: B01AHHE09M and B0787S9W1X. We have provided safety and compliance documents, (see cases *********** and ***********); yet our listings remain suspended. We have also reached out to numerous departments and Executives for relief but are getting no responses. Specifically, Amazon has requested documents meeting the following requirements:1.A valid Good Manufacturing Practices (GMP) Certificate issued by an accredited third-party certification body AND The ****related documents we provided have not been accepted by Amazon. The GMPs we provided are from our suppliers, who are major domestic food manufacturers of MCT oil and powder. Can you help us in connecting us with the relevant parties within Amazon?
Business Response
Date: 12/27/2022
Hello,
We have reinstated ASINs and an email was sent to them informing them of this decision on [12/27/2022].
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I returned a ********* tablet that I purchased on amazon in October. On my account, it did not say that was received, so I messaged their help chat. On the help chat, I was told "I can confirm it has been delivered to our returns center and is being processed for refund." They told me to wait until after Dec 12th to contact if I had not yet received a refund. This morning, I contact them again (over chat and phone) because I had not received a refund. They told me that what the chat said is incorrect and that they cannot refund me because its been over ****************************************************************************************** to wait 60 days and I was assured it had been received.
Business Response
Date: 01/19/2023
Hello,

We have denied the customers request for a refund because customer failed to returned all the items purchased in this order. Customer was refunded for the items returned.
Kindly request customer to reach out to their card issuer for more information with regards to this purchase as there is a chargeback dispute in place for this transaction and we have shared the details of charge and refund to their card issuer to settle this dispute.

Sincerely

******
Amazon.com
Customer Answer
Date: 01/19/2023

Complaint: 18566791

I am rejecting this response because: I did return this product and I have documentation from an amazon customer service rep that it was recived and being processed. You cannot say it has been recieved and being processed then say I did not return it. (see my orginal submission for the proof that I was told it was received.)

Sincerely,

*************************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had this activated less than 1 year and it's no longer working like it used to. I reached out to technical support, who walked me through fixing it, and it's still not working properly. "Technical support" is a joke. You cannot call, only e-mail and the person that's been "helping" me has been doing nothing but reading from the manual. I asked for someone else, and they ignored it, I asked about my warranty options, and the person ignored it. I changed my review from a 5 star to a one star because of this person's lack of help. They keep claiming I'm using a 3rd party app, I'm not. Then they said I need to get an ***** to have it to what I want, I have one and it will not connect to it. They then again told me that it's because I'm using a 3rd party app, and I still have ZERO idea where they are coming from. I believe this "technical support" agent is just doing whatever they can to avoid giving me my replacement.
Business Response
Date: 12/14/2022
Hello ********,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have an issue with regards to an item purchased and our Alexa services and our technical support team couldn't able to address your issue. I'm sorry for the inconvenience caused with this.

I've tried to locate the device details with the information available in your complaint. Unfortunately, I'm unable to locate details you are referring to, in this case, I request you to please elaborate the issue along with the device details you have issue using so that we can review and assist you further.

Rest assured, once we receive the requested information we will address the issue(s) as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

******
Amazon.com
***********************************
Customer Answer
Date: 12/14/2022

Complaint: 18566656

I am rejecting this response because: I would rather go through here where everything is documented appropriately. My front doorbell camera is not working properly. I've been dealing with your "technical support" team since November 26th. I've purchased new lithium batteries that are absurdly expensive now with the holiday season. I've replaced the battery 4 times, I've deleted the camera and re-added it 6 times, your technical support team keep sending me through a loop. My amazon account is not linked to this e-mail address. Its linked to another e-mail address - it's linked to my Amazon account ************************. What I am looking for is a replacement front door camera. I believe it was damaged in hurricane **** It has not worked properly since then. it's not wired. Despite your technical support team urging me to get it wired; which I cannot afford and I think it's terrible they're telling me I need to pay to get it wired. The front door camera no longer makes ANY NOISE when you press the button. it's not working. I just want a replacement. I am not going through all the steps to deleted, re-add, move it, reboot my sync, reboot my modem, etc. I did all of that 4 times. I think after dealing with technical support and going through all the step 4 times, it proves that my camera is not working right. I'm not asking for anything, I'm asking for a replacement. I am within my warranty rights. Why are you not honoring that?

Sincerely,

*******************************
Business Response
Date: 12/17/2022
Hello ********,

Thank you for writing back to **.

From the complaint, I understand that you have purchased the item "Blink Outdoor - wireless, weather-resistant HD security camera" that is no longer working and you want to get the item replaced. I'm sorry for the trouble caused with this.

Though the order details isn't found from the details provided in the complaint, However, if the item has passed the 30 day return window, but still under manufacturer's warranty, I'd recommend consulting the owner's manual and/or contacting the manufacturer to see if the problem in question is covered under warranty.

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

******
Amazon.com
***********************************
Customer Answer
Date: 01/04/2023

Complaint: 18566656

I am rejecting this response because:

Amazon is the manufacturer. Amazon owns Blink. Going to Blink BBB sends it to Amazon. So Amazon is the manufacturer.

I did all of that. It took me fighting with Amazon and Blink's "customer support" to finally get my replacement.

Sincerely,

*******************************
Business Response
Date: 01/14/2023
Hello ********,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that the Blink device purchased on our website no longer works and you want to get the item replaced. I'm sorry for the trouble caused with this.

Though, Blink is an Amazon company, it operates independently. Many websites are related to Amazon but handle their own customer service. You can look for a "Contact Us" link on the actual website.

For your convenience, I'm providing the link to our ********************** here: **********************************************************************************

As we are unable to accept the return or replace the items that are out outside the return window, I request you to please contact the Blink customer service to claim the device warranty.

I'm sorry if this cause any inconvenience to you. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/20/2023

Complaint: 18566656

I am rejecting this response because:

I've asked this to be closed because Blink (Who is owned by Amazon and when you lodge a complaint against Blink, it goes to Amazon) has been settled, a replacement has been issued, and the matter is closed. Please closed this.

Sincerely,

*******************************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding the case that I am having with Amazon.I have sent them an explanation of the circumstances of the case. I have communicated the reason for the suspension and how I made a mistake. I admit I have violated Amazon KDP policies.However, I also mentioned proactive steps that I took in order to ensure that such a mistake would not happen again. I fixed the issue to the best of my abilities to make sure the customers were not anymore misled by my product.I sent the appeal on November 8th, 2022. On November 14 and November 21, I received messages from Amazon saying that they were working on my issue and would respond. However, I still wait for the response.From my end, on December 8th, I sent a message to Amazon asking for an update on this case. Unfortunately, no answer followed.With that, I assume that Amazon is limiting my basic right to defend myself and appeal. I have contacted them multiple times but didnt receive an answer for a month, which is not a good practice for the business.I understand that it was me who initially violated Amazon policies, and I am sorry for that. I fixed the issue, and it will never happen again. Amazon, from their end, didnt fix the issue or give me any clarification since I first appealed on November 8th.
Business Response
Date: 12/16/2022
On 10/15/2022, ****************** account was terminated due to a Content Guideline violation. Our Content review team reviewed his appeals and on 11/01 we confirmed via email that the *** account would remain terminated, that ************** is no longer eligible to receive any outstanding royalties and that it was our final decision.
Customer Answer
Date: 02/28/2023
Dear Amazon,

I am really confused by the suspension I received. In the suspension notification, you mentioned that theres an issue with the product titles I used for my book PRI-65H2SZ8Q4MQ.

I reviewed the book you claimed my book is similar to (**********************************************************************), and I can agree that it does look similar. However, I have proof that I designed my book cover long ago. Please see the license for my book cover attached.

I do not see a reason to keep my account deactivated. Please, review it again and let me continue selling.
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in on behalf of my seller store Fun Coupon Factory. I received a store shutdown that I firmly believe was done in error. I submitted a full plan of action that encompassed what went wrong and what was done to remedy the issue. The last appeal I submitted on 12/10/2022 was rejected and said there was not enough information to reinstate.I would like this to be escalated as I was a new seller and I hired a company to help me run on the amazon platform successfully. I believe working with that company got my account frozen on suspicions of a section 3 violation that I am not aware of. I have not intended to nor do I have any knowledge of dropshipping as I know this is not approved by Amazon's Terms and conditions. I also fired and removed who was helping me run the account and am going to use Amazon's approved FBA method. I would like this escalated and resolved and my store reinstated as I have a large amount of funds locked in the account and I cannot pay for my suppliers costs while my funds are locked and the account is deactivated.Again I would like to reiterate I want to operate a store that is safe for me, amazon and amazon consumers and would not intentionally try to deceive or impede on Amazon's very clear terms of service. This was all outlined in my plan of action appeal that I submitted and I provided everything showing and verifying my identity and my business as being a new business that I wanted to build on the platform.Thank you. Please contact me back asap at ************ or *****************************
Business Response
Date: 12/14/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 8/18/2022.

Sincerely,

Amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18566595

I am rejecting this response because: I had a "consultant" help me with my store because I was new at the time. He said he was helping me do FBA which was not true. I have fired said consultant and will be pursuing legal action against him. I need my store reactivated and the funds released so I can sell via FBA. Please help me.

Sincerely,

*************************
Initial Complaint
Date:12/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package I purchased from Amazon was delivered on 12/9/2022. The delivery person put the package on the step within reach for a person to pickup and steal. Right behind her leaving the package a guy came and picked it up. I have a porch and had the item been placed on the porch the guy would not have taken it. I have contacted Amazon several times but they will not refund the money or replace the items. It is truly the delivery person who was at fault for leaving the box there.
Business Response
Date: 12/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the information provided by our support team is correct. At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

You may refer to the email we have sent on the registered email id on Tuesday, December 13, 2022 at 7:38 AM (PST). We are unable to take any action or share any further insight on this issue. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order November 8, 2022 ORDER NUMBER, 111-7216656-4649003, from Berne clothing company thru AMAZON. i received 2 items one defective and one was the wrong type. So I first Contacted Amazon about the Return the only method was *** drop off. I do not have a *** drop off anywhere within 50 miles. I contacted ******* was given a response as such (Thank you for reaching out to us. You can have this item returned to us using any carrier you prefer. Amazon generates labels on their site but it is typically a *** label. You can reach out to them at ************ to see if they can provide a ***** return label or you can request ***** to print the label when you return it. Please let us know if we can be of further assistance and thank you for choosing ********************** ? Thank you, ********************* ah )SO then I contacted AMAZON With this email response 11/23 (Hello as per the recent converstaion regarding the item Berne Men's Heartland Washed Duck Hooded Work Jacket I have successfully issued refund into your original payment method and it will reflect into your account within 3-5 business days.$100.53 Please ignore the system generated email for returning the product including Return label.You can keep the item or dispose it I hope it help s.Best regards,)I did what i was instructed, I disposed of it.I didn't receive the money back to my account then I contacted AMAZON again.This time they said the support person did something wrong.11/26 (Hello As per the recent conversation regarding the item ***** Men's Heartland Washed Duck Hooded Work Jacket I have requested the refund into your original payment method and it will reflect into your account within 3-5 business days.$100.53.Sincerely,Amazon.com Best regards,)Nothing Happened again so I didn't receive the money back to my account then I contacted AMAZON again.This time they said the support person did something wrong AGAIN.They filed an A-Z claim and nothing
Business Response
Date: 12/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 12/14/2022

Complaint: 18519022

I am rejecting this response because:
Obviously by the emails i have sent by the images of the emails in the attachments it is my account and my email address
The ORDER # 111-7216656-4649003 is in fact AMAZON I can show receipts from my BANK CHARGES
**************** This is my AMAZON Account name
Name:
*****************************

Sincerely,

***************************
Business Response
Date: 12/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back with and providing the registered email id.

I've checked on it and I can see the A-Z team have approved the claim on your provided order. A refund has been issued on your account back to your original payment method which should reflect back in 3-5 business days. A confirmation email sent with the subject line : "Claim decision on order 111-7216656-4649003". You may refer to this email sent on Saturday, December 17, 2022 at 12:02 AM (PST) for any further updates.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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