Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,225 total complaints in the last 3 years.
21,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam, My Amazon seller account has been deactivated. In order to reinstate this one I provided Amazon with detailed explanation [Plan of Action] as well as the documents such as ******************** Agreement and Partnership Dissolution Agreement. However, my documents were rejected because Amazon Internal Team was unable to verify them. Both of these Agreements were concluded in ******* in accordance with ********* Civil Code [Law]. Moreover, despite the fact that these types of agreements can be concluded ONLY by affixing the signatures of all parties to the agreement [in accordance with ********* Law], we still notarized them. I understand that according to ** laws, these documents must look different and because of this, the Amazon team is not able to verify them. But I kindly ask Amazon Team to review these documents and POA one more time taking into account the fact that the documents were concluded in another country in accordance with this country's laws and therefore they may not meet some of the criteria for such documents by US laws. I rely on Amazon Team understanding and believe my account will be reinstated as soon as possible!Sincerely, ***************************
Business Response
Date: 02/19/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 02/19/2023.
Thanks, Amazon.com Seller
Performance

Initial Complaint

Date:02/17/2023

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I have used Amazon prime for years so I never questioned charges for them until recently when I saw they had been charging me for subscriptions I did not agree to nor sign up for totaling over $300 dollars I have contacted them and told them I want refund immediately for all of it. I made sure I took pictures for proof because this is not ok and Amazon should be ashamed of themselves. I want to insure that I get all of my money back as this was very fraudulent on Amazons part.

Business Response

Date: 02/19/2023

Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the subscription reviewed by our internal team and got an update on the request as below:

I'm sorry to hear about the problem with your Prime Video channel subscriptions.

I've cancelled the Cinemax, Epix and Paramount + Channel subscriptions.

I've issued a refund to your **** in the amount of $367.60. This refund should be processed in the next three to five business days.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com

Customer Answer

Date: 02/28/2023

I filed a complaint with BBB here is original complaint #******** I was promised a refund to which I have not received I will attach picture of email and you can look up the messages from original complaint as well I would like the refund that was promised to me from Amazon

Business Response

Date: 03/01/2023

Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed before, I've got the details of the subscription reviewed by our internal team and got an update on the request as below:

I'm sorry to hear about the problem with your Prime Video channel subscriptions.

I've cancelled the Cinemax, Epix and Paramount + Channel subscriptions.

I've issued a refund to your **** in the amount of $367.60. This refund should be processed in the next three to five business days.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com

Customer Answer

Date: 03/01/2023

I am rejecting this response because:This is exactly the same email answer that was received in previous complaint and I did not get the refund as promised I require some sort of proof that Amazon is actually refunding me the $367 dollars from there end other then an email statement due to the fact that I have already waited for this refund and it never came once already.

Sincerely,

***********************

Business Response

Date: 03/16/2023

Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the subscription refund reviewed by our internal team again and refund was issued to your **** in the amount of $367.60.

This refund should be processed in the next three to five business days. If you are still unable to locate the refund in your card statement. We advice you to please contact your bank.

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com

Customer Answer

Date: 03/17/2023

Complaint: 19422542

I am rejecting this response because:
This is the exact same response that they have sent multiple times almost feels auto generated and I still havent received my refund.
Sincerely,

***********************

Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a JBL Speaker from Amazon on an installment plan in October 2022. The product received was not what I ordered. I informed Amazon of this and was told to return the product for a refund. I did so on October 22, 2022 via an Amazon Lock Box. Expecting my refund within a few days, I contacted Amazon to find out what was going on as the product didn't seem to be in transit based on the tracking. The installment plan also needed to be cancelled as I did not have the item that I ordered. They told me that I needed to wait 90 days for my refund in order for the return to be processed and for the installment plan to be removed. I'd never heard or experienced this with a return prior. This was unacceptable as I'd paid $109 for my first payment. I then contacted my bank to dispute the charge. I was not paying for a product that I never received and did not own. Amazon then proceeded to keep charging my account, resulting in me having to dispute the charges with my banking institution. When I called Amazon, EVER **************** Rep was extremely RUDE and literally kept hanging up on me!!! Telling me that they couldn't help me with a product issue that I was having with their item not being delivered correctly!! They refused to check the tracking of the item I returned. Out of 11 years of being an Amazon customer, I've never experienced such neglectful customer service with this company or any other. I'd like a resolution to this ASAP and some sort of compensation/credit made to my account for this horrible experience!!!! The payment plan for that speaker needs to be removed from my account immediately and no longer billed as I NEVER received the item. Amazon should be ashamed of themselves for this sort of thing!!! The order number for this order is 111-4458396-8377861.
Business Response
Date: 02/21/2023
Hello,
We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the card issuer. Therefore, we will not be able to reimburse the customer further.Please contact the card issuer for more information about reimbursement for this purchase.
In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=G59PXSUWUFR92NUQ.
A confirmation was sent to the customer's registered email on **********.
Sincerely,
********
Amazon.com
============
Customer Answer
Date: 02/21/2023
Complaint: 19422470

I am rejecting this response because: I am not asking for a refund!!! I want the installment plan removed from my account because I do not have the item!! I know that I've received a refund. REMOVE THE INSTALLMENT PLAN!!!!!!

Sincerely,

***************************
Business Response
Date: 03/15/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the installment plan cancellation. I'm sorry for the inconvenience caused.

Please be assured, I've now removed that plan from your account. There will be no charge attempted on your card/account for this reported order. This is now closed in our record.

Thank you for your time and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NOTE: I have photos and videos as mentioned below, but they're larger files that cannot be uploaded. I have the link here -> ******************************************* January 21 - I purchased a Jura Z10 Diamond Black as new, Order # ***-7012397-8963430 January 23 - Transaction shows up on my Chase credit card January 24 - Transaction posts to my Chase credit card January 25 - Received the item in poor condition from *** with tracking # 1ZY4274F4223550225 (I have photos and videos) January 25 - Initiated a return request via a pickup (due to the weight of the item) January 26 - *** delivery man picks up the item on tracking # 1Z8Y5R462642674050 (I have videos) February 10 - Initiated a chat with Amazon. All said to wait 30 days and I must reach out to *** February 10 - I initiated a chat with *** (********) who mentioned that Amazon and *** are under contract and that Amazon must file a claim February 10 - Sent email to Amazon Executive Customer Relations ******************************* February 10 - Received email from Amazon Executive Customer Relations (**********) who said she'll be in contact in 3-5 calendar days February 15/ - I sent a follow-up email to ********** to get an update. **** responded that she has "collaborated with ***" and that I need to file a claim with *** and provided instructions on how to do it February 16 - I tried the link in ****'s email to file a claim and I got an error stating that I cannot file a claim and to contact the shipper (I have a screenshot) February 16 - I reached out to *** via phone - Spoke with ***** who reviewed the opened *** case # C-********** that was generated from my initial contact RE: the Pickup tracking number - ***** said *** sent an email to Amazon on 2/11/2023 regarding this - as of 9:35 AM EST on 2/16/2023, no response from Amazon to *** - ***** also said there is no history of any contact from **** or Amazon on this case or tracking number as of 9:35 AM EST on 2/16/2023
Business Response
Date: 02/25/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We have researched this matter and confirmed that the merchandise has not been returned to us.We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing regarding the information Amazon requested from me. I have sent them all the sufficient info, but they say I did not provide them with what they asked. ***** find the cover letter and the invoices I sent their way for you to see that everything was done according to the request.What I think is going on here is discrimination. For some reason, maybe because I am from *******, Amazon still thinks if I do what they ask, they still can do whatever they want with it: accept, decline, whatever. Thats not how things should be.My supplier is reliable and trusted. Theres no reason to question the authenticity of the items they supply to me. All the info on the supplier is in the invoice, you can do whatever checks you want, I can assure that every invoice I have is authentic and unaltered.The *************** to the invoice I made is circling the products in question for the reviewers convenience. But that is not only not prohibited on Amazon, but actually is widely encouraged. So I dont see any issue with the invoices I sent. I provided everything Amazon asked from me. I ask for my ASIN B000MF46H6 reactivation.
Business Response
Date: 02/19/2023
Greetings from Amazon,

I understand that the seller contacted us to have ****: B000MF46H6 be reactivated.

After pulling up the ** selling account related to email: ******************** provided, we have confirmed that the **** is currently active.

You may also confirm by checking Amazon.com website links below:

Detail Page
*****************************************************************************************************************************************************************************************************************

Seller: Lovely Experience is listed
********************************************************************

Thank your for raising this to us!

Amazon.com,

Raz
Customer Answer
Date: 02/22/2023

Complaint: 19422347

Dear Amazon,

I would like to clarify my request here. The **** is active, that is true. However, I have this **** on review and at risk of deactivation. And I dont want it to be deactivated. So I was sending you the invoices to make sure my listing remains active.

I sent you the invoices and all the information you requested in the previous notifications. I had a phone call with the Seller Support specialist and he told me all the invoice requirements. My invoice complies with all of those. My supplier is reliable.

I ask you to review these invoices and all other information I provided and remove a warning from **** B000MF46H6.

Best regards.

Sincerely,

***********************************
Business Response
Date: 03/02/2023
Hello from Amazon,

Please inform the Selling partner that they need to make sure that the **** follows Amazon policies.

If **** follows the policy, it cannot be deactivated. We cannot review the invoices when **** is active.
Customer Answer
Date: 03/07/2023

Complaint: 19422347

Dear Amazon,

The reason I am writing is that you blamed me for selling inauthentic products.

I assure you that my **** does not violate any Amazon policy. That I was trying to show by sending you the invoices. The **** complies with Amazon policies and my supplier is valid and reliable one.

Therefore, please remove a warning flag from my Account Health and be dealt with.

That is the only thing I am asking.

Best regards.

Sincerely,

***********************************
Business Response
Date: 03/19/2023
Hello,

We have decided to accept seller's appeal.

We sent an email to the seller informing them of this decision on March 19, 2023.

Sincerely,
Seller Performance Team
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/17/23 I received my Amazon fire tablet which I purchased on Amazon.com for my daughter. In trying to set up my tablet it tried to force me to change my currently working password. This created an unwanted amount of distress seeing as everything in life now requires passwords and I don't have access to a spreadsheet 24 hours a day to try to keep track of them all. I do not need to change a password which is secure and working and has no specific reason for needing to be changed. Furthermore, the system will not allow you to use a previously used password. Having been a customer of ********************** for close to or slightly over a decade I have on occasion forgotten my password and had to reset it. Because of this my typical password variations can't be used. This puts me in a situation of having to learn and try to remember yet another password on top of the 50+ I have to know for every other aspect of life. Then to make matters even worse I called customer service for assistance and I was told to change it to some random password and then to change it back to what I actually want my password to be. This process was incorrect guidance because the system won't actually let you do that. I tried thinking that customer service might have options or processes in place to allow it but it in fact did not work. Realizing this the customer service agent disconnected the call. I then called back and requested a supervisor and was disconnected two more times leading to a fourth call of a very escalated nature. I was informed that there was no process to fix this and furthermore the supervisor refused to get me her manager stating that the customer service supervisors are the "last point of contact". The system caused an issue but the absolute abysmal failure of customer service calls the escalation. I am requesting contact with a representative of amazon.com who has the ability to help resolve my account issues.
Business Response
Date: 02/19/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ******* Watch 5 from Amazon on Nov 25, 2022.I paid US $283.66 (Payment was made by US $60 gift card and $223.66 Mastercard).I returned the watch and the refund was approved and a refund was issued on Jan 17, 2023 all on gift card. But the issue is that the whole balance was put on a gift card in my Amazon account instead of credit going back on to my Mastercard for what I had paid on my Mastercard.I asked for refund to go on to my Mastercard for what I had paid by Mastercard, and Amazon agreed to do this on Jan 17, 2023 after speaking with a Representative, ****, But what Amazon did was take all of the balance out of my gift card/Amazon account and left the balance at $0 and did not credit my mastercard. I waited almost a month and Mastercard has confirmed no refund from Amazon for the purchase of the watch. **** from Amazon said sure, no problem and he said that a Mastercard refund would be issued right away. ALL of the funds from my Amazon Account were deleted BUT NO refund was ever credited to my Mastercard. So I have no refund on my Mastercard and no money from my gift card remaining in my Amazon account. Amazon has taken all of the money and gift card that I paid and has given me nothing/no refund at all. So my gift card balance = $0 and the MC refund = $0. No money returned despite the 100% confirmation that my refund was accepted and I would be issued a credit card refund. I contacted Amazon again on Sun Feb 12, 2023, to request that the refund be issued for my credit card payment and I was promised by the leadership team, ***** that this would be done and to expect the refund in 48 hours. Nothing has been refunded at this time. On calling Amazon again on Feb 13, they said that no refund was issued yesterday (when it had been promised by the Leadership team staff, ****** This is not right.
Business Response
Date: 03/22/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the refund for the order #***-7859205-5993061.

Upon checking, I see that we've added $283.66 to your Gift card balance on February 25, 2023. You can view your balance and usage history in Your Account here:

*************************************************

To try to make up for this inconvenience, I've added another $25.00 to your Gift card balance on the account.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/23/2023

Complaint: 19410611

I am rejecting this response because:
Amazon.com has failed to fully resolve the issue. What remains unresolved is the fact that I was not refunded according to the method of payment that I used. I used my credit card to pay for $223.66, yet Amazon refunded that money as a gift card to my account rather than crediting my credit card. I paid $60 by gift card and $223.66 by credit card (watch cost in total was $283.66). Now I have a gift card claim balance for the full cost of the watch rather than having ever received what I paid by Mastercard back to my Mastercard and what I paid by gift card back to gift card. My Mastercard should be refunded for $223.66 and my Amazon account balance should be $85 (my original gift card amount plus $25 paid Mar 22, 2023 by Amazon in recognition of this issue).
If this is not done, then Amazon should present their policy that indicates why customers may not be refunded exactly how they paid.
Amazon customer service should not have taken a ******************** complaint to attempt to resolve this matter. The Amazon customer service experience was painful and disappointing and I hope others will not have to go through this. I am grateful to the Better Business Bureau for its work to improve experiences for customers and I hope that Amazon takes notice of how poorly its communication channels function and responds by providing better customer service response. Together I hope we can help others avoid future situations such as this.

Business Response
Date: 03/30/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm that we've issued a refund of $204.65 to your Mastercard on March 27, 2023 and this will reflect in your statement in 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/30/2023

Complaint: 19410611

I am rejecting this response because:
we have not yet reached a resolution. Two outstanding issues are detailed:
1) Amazon credited my Mastercard $204.65 (confirmed Mar 30, 7am with Mastercard; thank you), but this refund does not include my $60 gift card amount paid or my $15 shipping amount paid-- these were in my account last week amounts $60 + $15 but they no longer appear in my Amazon account.
I've sent Amazon a screenshot of my account to show this.
2) So issue#1 remaining: My Gift Card of $60 that I used to pay for the watch has now disappeared from my Amazon account since Amazon issued the Mastercard refund on Mar 27th,2023. The $60 was not part of the refund.
For the watch, I paid $283.66 (Mastercard $223.66 and Amazon Gift card $60).
Amazon refunded $204.65 only to my credit card, shorting me the $60 I paid by gift card which is no longer in my Amazon account, AND:
3) Issue#2 remaining: The $15 shipping reimbursement has also disappeared from my Amazon account. Why has Amazon taken away my reimbursement of $15 shipping? I am shorted $75 in total. Paid and then taken. Amazon refunded my Mastercard, but at the same time, Amazon has taken $75 extra out of my Amazon account balance. So to get my Mastercard refund, it has cost me $75. That is not right.
4) Now in my Amazon account what remains is only the $25 gift card which Amazon kindly provided in lieu of this issue, but my $60 gift card amount and my $15 shipping reimbursement are missing. My Amazon balance should be $100.
To resolve this issue: $75 must be reinstituted to my Amazon account so that my Amazon balance is $100.
Amazon - would you please restore my gift card balance to $100 to restore my money and finish this please?
Thank you for continuing to help. I feel that there is honest attempt to restore my money and I hope that Amazon does return my money owing to my Amazon account.

Sincerely,

*************************
Business Response
Date: 04/04/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've added $60.06 to your Amazon gift card balance, you can view the Gift card balance here:

*************************************************

The total refund issued on this order is $223.66 to your payment card and remaining $60.06 to your gift card balance. Rest assured, we've issued total refund of $283.66 which is the total charge on the order. Further we cannot issue refunds for the promotional credits applied on the order. For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Amazon worked to ensure that the matter was fairly resolved. I am grateful to the BBB for the ability to work with the company.
Thank you and sincerely,

*************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a treadmill from a seller on Amazon for a Christmas gift. Once up packed its missing buttons, which is causing the belt to not work correctly. ****** was not working with me to return this item at their expense. I explained Im an older lady and dont have access to pick up and return it. Contacted a 5 different times. Each time the rep informed me that I RETRACTED THE RETURN REQUEST, I told them. I did not and want a refund. Each 1 stayed the issue would be escalated and I WOULD RECEIVE MY REFUND BECAUSE THEY UNDERSTOOD AND THE SELLER SHOULD ARRANGE PICKUP AND RETURN OF THIS ITEM. 5 times and Im now getting poor customer service from **********************, which I have been doing business with for over 20 years. Myself as well as family and friends that I referred. The seller has photos of damaged item but I can provide them and conversations between us all. If needed.
Business Response
Date: 02/19/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 03/02/2023
See attached
Business Response
Date: 03/19/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
What is the next step?
Customer Answer
Date: 03/21/2023
Amazon has terrible customer service. I have been calling almost daily and getting people who keeps telling me the same things over and over! I didnt receive an email that they responded. I checked my BBB account and seen where they replied the same response I received 1st time. This has to be a JoKE? I sent my order #: they requested it again. Its the principle about this whole situation if I owed them they would report me to credit bureau and whatever else they could do. Now they trying to put on some sell, outta the country but still selling the product!!!!! Again Amazon my order number is 112-9990066-8994533 ordered on Dec. 03, 2022. $594.30, total.
Business Response
Date: 03/31/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order sold and fulfilled by a third party seller.

Upon checking your order, I found that an *** Claim was filed and the claim has now been granted. A full refund of $594.30 was issued on March 30, 2023 which will be processed to your payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team,My product ASIN B0BBKJBMYY was deactivated in the ******** Marketplace due to an apparent error, but the Amazon Seller team did not reactivate it even after I provided evidence of no third parties Intellectual property infringement (Counterfeit without a Test Buy). Please note that I am the owner of the EASYFEET brand and have registered trademarks in *****, ******* and several other jurisdictions.2021-126791 - Registration No. in ************* - Registration No. in *****************.I have also attached Trademark Registration Certificates and Invoice to verify the authenticity of my ASIN B0BBKJBMYY product.I am confident that these actions will fully resolve the issues that the Seller Performance Team noted regarding my suspension. Please contact me if you have any further questions or concerns.Kindly ask for help in resolving this situation with Amazon. I sell the Goods under my own brand EASYFEET with registered trademark in Japan. I do not violate anyone's intellectual property rights. Please, help me reactivate my ASIN B0BBKJBMYY listing.
Business Response
Date: 02/19/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2/19/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/21/2023

Complaint: 19422034

Dear Better Business Bureau Support.
I apologize for emailing again, but I have not received an email from your behalf.
Would you be as kind as to send it once again to me, so I can fill it and work through this required step and provide additional information regarding this case?

Sincerely,

**************
Business Response
Date: 03/02/2023
Hello from Amazon,

Please ask the Selling Partner to provide the registered email id of their JP account.
We will proceed further once they write back to **.
Customer Answer
Date: 03/07/2023

Better Business Bureau:

Dear BBB Support Team,

Please be advised that I have attached all the requested documents (check them below, please).
The registered email id is *********************.
Please review in detail the attached Trademark Registration Certificates and Invoice to verify the authenticity of my ASIN B0BBKJBMYY product.
My brand "EASYFEET" is registered as a trademark in Japan and I sell goods under it. I ensure that no one's intellectual property rights are violated.
Kindly ask you to assist us in reactivating our ASIN B0BBKJBMYY listing.

If you need any information, feel free to ask us for it.
Regards.

Sincerely,

**************
Customer Answer
Date: 03/12/2023
Dear Better Business Bureau Support,

My registered email id is ********************* and I am reaching out you to escalate Complaint ID # ******** - ******************** from February 17th for ***** Marketplace.

Im kindly requesting to re-open the case and review it one more time.

The fact is that my product ASIN B0BBKJBMYY has been mistakenly diactivated by ERROR in the ***** Marketplace.

I am the owner of the EASYFEET brand and have registered trademarks in *****, *** and several other jurisdictions.

2021-126791 - Registration No. in *****

6052541 - Registration No. in *****************

For verification purposes, I have attached my Trademark Registration Certificates and Invoice.

Kindly ask for help in resolving this situation with Amazon.

I sell the Goods under my own brand EASYFEET with registered trademark in Japan. As a seller under my own brand, I do not infringe on anyone's intellectual property rights. Please, help me reactivate my ASIN B0BBKJBMYY listing.

Sincerely,

**************

Business Response
Date: 03/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/16/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/24/2023

Complaint: 19422034

Dear Better Business Bureau Support,

Please note that I have already attached all the requested information.

Trademark Registration, Appeal and Invoice (where it is clearly visible that I am the manufacturer and the Brand Owner of the "EASYFEET" brand).
Kindly ask for help in resolving this situation with Amazon. I sell the Goods under my own brand EASYFEET with registered trademark in Japan. I do not violate anyone's intellectual property rights. Please, help me reactivate my ASIN B0BBKJBMYY listing.

Sincerely,

Andrii Klishyn
Business Response
Date: 04/05/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on April 5, 2023.

Sincerely,

Amazon.com
Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay $140 a year for Amazon Prime. Over the last few months, I have had multiple packages either arrive late or get lost and never arrive. I have spent hours chatting and emailing with Amazon agents, and never getting anywhere. My wife also pays for Amazon, and has the same issues. If my packages aren't going to arrive on time or get lost on a regular basis AND I'm spending time out of my work day complaining to Amazon and trying to find out the issue, I deserve a refund for my Amazon Prime. A chat agent offering me a credit of $5.00 on my account is NOT sufficient.
Business Response
Date: 02/21/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the delivery of the recent packages. To help you with this, I have forwarded your feedback to our internal team, so that they can look into this.

As per your request, I have canceled your Amazon Prime membership. You'll receive a refund of ****** USD for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

You can reinstate your Prime membership at anytime by visiting:
****************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 02/27/2023

Complaint: 19422026

I am rejecting this response because: I have since emailed Amazon in response to their email they sent me re: cancellation of Prime and refund. I didn't ask for them to cancel my Prime. I asked for a refund and also to reinstate my Prime. I have since asked that my Prime be reinstated and a credit or refund of $75 be given to me for the issues I've had. They have accepted this and I am waiting for them to follow up.

Sincerely,

*************************
Business Response
Date: 03/12/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I kindly request you to re-subscribe to Prime Membership on your account and write back to us. I will issue refund on the Prime Membership.

I hope this information helps.

Regards,

***********************
Amazon.com
***********************************;

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