Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their investigations into tickets raised is c*** I accidently placed a valuable item in a returned item box. For a whole month I called to check on the issue. Almost every time I spoke to someone it was a different lie to brush you off. "Yes we found your package and we will return it to you in 7 days", "Your package will NOT be opened, it will be returned to you as is" (ticket was raised BEFORE the package arrived to their facility). 3 wks later "Your packaged has NOT been opened or processed, it will be returned as is , unopened" Finally, last thing is , sorry it was opened and there was nothing in it. This after I spoke to the first person that noticed their was a weight difference from when i bought the item and when i returned it. There is no chain of custody for the packages, their is NO investigations into anything. Granted, it was my fault I accidently left the item in the package, but their infinite LIES are NOT OK. and their "investigation process is worthless. Not to mention their dishonest workers and lack of follow up.
Business Response
Date: 02/27/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the accidental return of your valuable item.

We have raised investigation with the returns warehouse and the team performed all the investigation to locate your item.The team has informed they could not find your item within the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, On February 16, 2022, my Amazon seller account was deactivated, and since then, I have made multiple appeals to have it reinstated. On October 1, 2022, I received a notification from the Amazon Seller Performance Team with the following message:If you cannot provide the invoices that meet our requirements, you can STILL reactivate your account by providing the following information:1) A plan of action 2) Copies of final invoices or receipts from a new supplier after 10/1/2022 These documents should reflect at least 10 units of inventory.Please include the business details for your new supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier's information. You may remove pricing information, but the rest of the document must be visible.I recently bought 10 units of inventory from a new supplier, MaxWarehouse, and submitted the invoice to the Amazon Seller Performance Team for verification. However, even after nearly two months of review, the invoice was rejected.When I reached out to the Amazon Account Health Team to understand the reason behind the rejection, they informed me that the email I received on October 1, 2022, for the invoice from the new supplier was a mistake. They further stated that unless I provide an invoice for the **** in question, my account would not be reinstated. However, as I had already stated in all of my Plan of Actions, I cannot provide the requested invoice for the **** in question, and I have provided detailed explanations for this. I feel that Amazon's actions are unfair and misleading, and I am requesting that they re-evaluate my Plan of Action and the invoice from the new supplier to make a fair decision.Sincerely, ****************************
Business Response
Date: 02/21/2023
Hello,

We reviewed the information provided and decided to uphold our decision to keep the seller account blocked. We took this decision based on our holistic review of the seller account and future business model.

Regards,
Amazon
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of issue - 2/13/2022. Spoken with agent *************************** who provided the email attached and stated we will get a refund back to the card that the transactions in the amount $107.88 was pulled from. It came to our attention today that we still did not see the money that was suppose to be refunded back from Amazon including with the time frame that was provided for seeing the money back in our bank account. When calling Amazon this late morning on 2/17/2023 we spoken with a rep. that had no knowledge of the last call we had with Amazon and then placed us on hold and cold transferred us without saying so, then we spoken with a gentleman that had no idea and stated he was going to look into the matter, he then too placed us on hold and cold transferred us to another ***** Once speaking with the third rep. who located some information after having to dig for what happened on the account stated she had to cancel out the videos that were pulled from my husband card (which was the wrong card) and refund the money. The rep did not ask us which card she was putting the money back on, which we told her ahead of time the last four digits of the card it was pulled from. The rep kept saying she did not see the card number and stated it had to go back on one of the cards that was on file. We simply expressed to the rep. that the cards on file had some issues and that the money would not be able to go back on and that it should of went back on the card it was pulled from, but the rep did not listen. we simply asked for the supervisor who was rude in tone and explained to him the same thing and of course he was not really listening. Then the supervisor comes back and ask for the last 4 digits of the card and the amounts which lined up with what we kept trying to explain! Simply the refund never was placed back on since 2/13/2023, but was told that day that it would be, we are now at 4 days and nothing was ever taking care of! we need this issue sent to get our money today!
Business Response
Date: 03/01/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/7/23 I ordered a ******** MB8611 modem from Amazon. I have very specific delivery instructions on my account that is also printed clearly on my package labels. open front door and place on porch ( I have an enclosed front porch) : this is not only a theft deterrent but also for safety, so no one trips over unseen packages on steps. On 2/8/23 The delivery driver not only neglected to follow instructions, but also lied about the delivery, notating that she gave the package to a resident. She did not. She left package on outside steps. The package was stolen within 30 mins as a result. On 2/8 I called Amazon **************** and was told that I would have to make a police report then call them back with the report number in order to receive a refund. Since police reports cannot made over the phone, I went to the ****** ************ (******************* Station) and made a report. On the same day. I purchased a modem locally from Buckeye Broadband on 2/9 because I still needed one. The report was not released until Monday 2/13. I requested a copy to be emailed to me and received it on 2/17/23. At which time I called Amazon. I spent 2 hours on 3 calls with their reps and this is how it went: I verify my account and tell the service that I was calling to provide a police report number. Then I am transferred to that department after a 10~15 min hold I provide the number and the asked to hold again whilst the rep makes a call to verify the police report. After 15 mins they come back on the line and tell me that they could not get through to a person to verify, I would need to call back another time. I would suggest that I forward the email including the report attachment and be done being inconvenienced and them being steadfast that thats all that can be done. ****** is a major city. As a victim of a crime, I couldnt make a report over the phone, why would an Amazon rep be able to verify one in that manner? I am rudely asked, Is there anything else? Then disconnected! X3
Business Response
Date: 02/20/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/21/2023

Complaint: 19423295

I am rejecting this response because: I provided enough information for Amazon to track and access my account. The Amazon account email that was used for this order was *********************** The order details are as follows:
Order date
Feb 7, 2023
Order #
114-3201642-0233005
Order total
$204.71 (1 item)
phone number on account is ************ and shipping/billing address is ****************************************************************************, *****************

*****************
Customer Answer
Date: 03/01/2023
Amazon issued full refund today. Complaint is resolved and thought it took 21 days and much aggravation; I am now content. Thank you.
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** worth of items *** they took my money them suspended my account I called and did everything they asked me to do I sent proof of residence Id credit card but yet I still havent received any merchandise and they still havent unlocked my account nor put my funds back on my card
Business Response
Date: 03/02/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-02-17
Customer Answer
Date: 03/02/2023

Complaint: 19423664

I am rejecting this response because:

Sincerely,

****** Coffee I sent them a picture of my id and my credit card ending in ************************************************************************************************************ to my account which is on temporary hold so how do they expect me to log into an account I have no access to and upload the documents that didn't even make sense so there is no resolution I've called customer service and got hung up on several times and still gotten no were
Business Response
Date: 03/14/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14/03/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my bike from Amazon and I received it on 12-27-22. The bike was broken and scratched right out of the box and the battery would not charge. I've been trying to return the bike since December 2022. The seller wouldn't send me a hard copy postage paid return label in the mail because i don't have a printer. The seller bribed me with gift cards, if I would drop the A to Z claim and remove my review. They didn't provide the label as they kept saying. I called Amazon over the past 2 months, telling them I don't have a printer and that there wasn't a label to be printed. Amazon said they didn't see a label to be printed either. A to Z claim people sent me messages saying I need to take this huge heavy box to the post office, pay for the return costs plus insurance and signature confirmation. I am a senior citizen and it wasn't my fault the bike was damaged and the battery would not charge. Rattan, had many one star negative reviews. I checked an ************************** called Trustpilot and they gave Rattan a total review of 2.1. I checked the Better Business Bureau and they had many negative complaints. My reviews were taken off of Amazon. I have screenshots of all of the one star negative reviews. A review posted in Jan. 2023, was removed. I believe many latest negative reviews have been taken off in an effort to keep this 3rd party seller from ***** on their selling site. Amazon is manipulating the reviews. Amazon has alot to gain from these sellers because they collect monthly fees from them plus they make commissions from these seller's sales. I believe this is why they keep them on their site. Rattan, is located in *****. They need to be Investigated and removed from Amazon(needs to be investigated as well). I still haven't received my refund of $1,276.94. It's been 2 months now and Amazon hasn't help me either. Whenever I call them they tell me I need to wait. I want to return the bike and get my money back.
Customer Answer
Date: 02/23/2023
Hi, I have some new, very important information for you. The third party seller, ****** Ebikes provided a return address for me in ****************, **********. I did some research on that address and found it was a empty lot. So I called the City Hall in Ranch ******************** to find out if this was an actual, legitimate address and if ot belonged to a resident or a business. They told me they couldn't find the address belonging to anyone. So this Company lied to me and wanted me to mail it to a nonexistent address. I also found upon my investigations that other people had the same problem, plus they were given phony telephone numbers.

Business Response
Date: 02/28/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

The seller sent you return instructions and a shipping label through the return request you have raised. You can find this label in the returns center or in your email ****************** where you can print the label to return the merchandise to seller.

We recommend following these best practices to be sure that the seller receives your package:
-- Include the order number and any return authorization number on or inside the package:
-- Insure the package.
-- Use signature confirmation.
-- Provide your return tracking number and ship receipt to the seller.
-- Ship items via **** when the seller's return address is a P.O. Box.

For more information about the A-to-z Guarantee policy, please refer to our help pages:
*****************************************************************************

Your A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and you do not receive a refund, please use this link to let us know and we will investigate further: ******************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/03/2023

Complaint: 19423482

I am rejecting this response because:
I told Amazon several times that the SELLER sent me 4 different addresses to return the damaged, and defective merchandise back to and none of them belong to the SELLER. I called the City Hall in ****************, ********** to inquire about the address the SELLER gave me and I was told the "Address did not exist ". The seller also gave me an address to a Movie Theatre and a ******************** and an empty lot. The seller has constantly lied to me for 3 months. Then I found out from a review that someone else left for this seller, claiming the seller gave him too a FALSE Address and then the seller claimed they never received the returned merchandise and the customer never got his refund. I don't trust this seller and I believe he is SCAMMING people out of their money. I told Amazon I read all the negative reviews on their site as well as Trustpilot, an ************************** and on the BBB who has had many negative reviews about the seller. All of us are complaining about the same exact issues and Amazon turns a blind eye and deaf ear about this seller from *****. Amazon has many 3rd party bad sellers and does nothing about them.

Sincerely,

*****************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following is what I have conveyed to Amazon. I just received 3 emails stating I cannot contact them through the emails posted. I don't know where to turn now and am hoping the bbb can help me as well as others that *** find themselves in this situation.Started out as complaining about having to now pay a **** a month subscription plan to use the blink cameras I purchased 18 months ago outright. We purchased them for the sole reason there was no monthly fee. Well, after numerous attempts someone someone listen to me through chat ( 5 different reps) they finally called me. 3 or 4 more reps and 2 supervisors I was told there's nothing they can do. We had purchased 6 cameras, an additional hub, 2 memory sticks an 2 holders. Almost $1000 worth of Blink products ( Amazon Blink products). They offered 10% discount to buy more Blink products.? What? Again, not listening to my issue. Then they offered 1 month free of the extortion being pushed upon me ($****). Really?! She then pretended that she couldn't hear me in which i clearly stated " oh so this is the game you're going to play so you have an excuse to hang up. The call ended on a sour note as I informed the supervisor rep ( a woman who said her name is ****), that I am filing a complaint with the BBB. I hung up then went to my past orders to find dates, prices etc. While in my account I was suddenly prompted to enter my credentials to log in?.I tried to log back in and lo and behold my account was deleted. Within 5 minutes of me getting off the call from the rep. ***** everything before having to call back yet again. Going on 2 hrs now. Got a rep from the states and after giving her an order number slated for delivery the following day I was informed the order was attached to a *********************** whom I've never heard of in my life and my account was deleted including all past orders ( which info I need to file a complaint), all correspondence including call logs and chats, my email, cc info, everything. She put me through to another rep for ****** and that rep couldn't do anything as I didn't have an account anymore, that I must have deleted it. I escalated the call and got a wonderful rep in Columbia who tried his best to find out what happened. I was told it takes 15 days for a customer to delete their account proving I didn't do it as I am having a delivery the following day. Had 5 purchases within the last week alone. Again, nothing he could do as I have no more account. I tried creating a "new" account the following day but cannot as the email and phone number already belong to an account.hmm.an account that doesn't exist anymore. Am still dealing with this as there is absolutely no recourse for me to take. Next is BBB anyway, as well as contacting legal counsel if it gets to that. All because nobody would listen to a plain old customer with a concern. Just kept passing the buck and then arbitrarily canceling my account including 2 alexas, Amazon prime, prime tv, 6 cameras and all past purchases. Beware putting all your eggs in 1 basket, especially 1 with so many holes. I am not creating a new account and ditching everything amazon and passing this info to everyone I can share with.
Business Response
Date: 03/17/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Blink cameras.

I've checked and see that our Executive Customer Relations Team has requested you to check with Blink directly to resolve this issue.

**: **************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/30/2022 I received what I thought was an email from a friend asking me to purchase a gift card for a friend who had just been diagnosed with cancer. I purchased a $300.00 gift card from Amazon on 12/1/2022. I found out that my friends email had been hacked and she had not requested the gift card. I contacted Amazon to cancel the order but was told that it had already been picked up. I requested that Amazon stop the card from being used, which they did. However, they have not refunded my $300.00.I have tried numerous times but Amazon has not refunded the $300.00. At one point they told me to file a dispute with ************ which I have done.Amazon has prevented the gift card from being used so they have received $300.00 from me for a gift card that cannot be used so they need to refund the $300.00 to my *********** card.
Business Response
Date: 02/28/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I couldn't find the gift card you asked about, but I'd still like to help. Please send the information listed below, and we'll look into this further:

1. Gift card claim code or Gift Card number:

2. Street address or e-mail address where gift card was sent:

3. Name and e-mail address of the sender:

4. Order number if possible:

In case you have a physical gift card/store bought gift card purchased from store in possession, please send us a scanned copy along with receipt, if available, so that we can validate further.

We look forward to hearing from you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Complaint: 19422768

I am rejecting this response because:
*************** to their request for information.
Details
Order #***-2790619-7282620
Estimated delivery:
Within 5 minutes
In rare circumstances delivery may be delayed. Learn more.
View or manage order Send gift card(s) to:
******************
Total Before Tax: $300.00
Order Total: $300.00
Hooray! ************************** your gift card.
$300.00 Amazon eGift Card
Ordered on December 2, 2022
Order #***-2790619-7282620

The reason the order does not show in my orders is because Amazon put a hold on the gift card to prevent it from being used. However, they have not refunded my $300.

Sincerely,

*********************
Business Response
Date: 03/13/2023
Hello,

We have denied the customers request for a refund. A chargeback dispute was raised on this order by customer's card issuer and has been settled by their card issuer.
Customer bought a gift card worth USD ****** on December 02, 2022 and this being an electronic gift card was delivered immediately. It was consumed on a different account on the same day so unfortunately amazon couldn't cancel the purchase or invalidate the Electronic gift card.

Customer is solely liable for sharing the card details with a friend or fraudster who took over their friend's account. Kindly request customer to contact their card issuer for more information with regards to this reimbursement request.

Sincerely,

******
Amazon.com
Customer Answer
Date: 03/14/2023

Complaint: 19422768

I am rejecting this response because:
I contacted Amazon asking them to prevent the gift card from being used or if it had already been used to prevent the shipping of the product purchased and to notify legal authorities. I was told by Amazon that they have prevented the gift card from being used. Please provide what was ordered by the gift card user to prove it was used.

Sincerely,

*********************
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We, along with hundreds of other Amazon sellers, were scammed by a business that claimed they would manage our selling account. In exchange for a large sum of money, this service said they would handle the day-to-day operations of my selling account but instead they violated several of Amazons policies and my account was deactivated.This was a serious lapse in judgment, and not something that I will ever do again. I have been appealing this matter with Amazon but my pleas for help are ignored and nobody replies.I realize that I made a serious mistake trusting this other business to run my account and have submitted a strong plan of action to show how I will prevent this from happening again but if the information is not reviewed how can I ever get my account reinstated?Please help.
Business Response
Date: 02/20/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3, 2023 I was on amazon and saw a deal that said "$18.89 and under" with the picture of a bassinet. I clicked on this deal to look at the bassinet for a baby shower gift. Upon scrolling for the bassinet I also saw a double stroller that would be very handy and for the advertised price it would be a great deal! I chatted that evening with the customer service on the ******************** app and ******* said to order the items at the full price but that the discounted price would be honored and that she would add a message to my account for them to honor the price once the item had been delivered. I ordered (#***-1729356-0841045) for $424.16 and the items were delivered on February 9, 2023. On Feb 9, 2023 I chatted and was told they were going to open a claim and refund $212 and some change but that once this happened I would need to contact them and they would be able to do the remaining balance that was owed. This did not happen so I tried again a few days later. This time they said it was being escalated and I would be contacted within 24 hours. That did not happen. I chatted again, they said it needed to be escalated and that they would contact me in ***** hours. This still has not happened and they are just giving the run around instead of honoring the advertised price as I was told by their employee before ordering that they would be able to honor. I also have a video screen recording of the deal and all of the items in the deal if you need that too.
Business Response
Date: 02/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the partial refund. I'm sorry for the inconvenience caused.

The deal tag you see "$18 and under" is not the fixed price for any item you have purchased from that category. It shows the starting price of the items listed in that "Deal" available for the purchase.

When you open any deal, it will allow you to sort the listing by price from low to high and you should be able to see the starting price of $18 and under however depending on the actual item you purchase, the price varies and it always show at the description as well as at checkout when you complete the purchase.

If you have seen $18 for all the items individually you have purchased and are still being charged higher, as you mentioned you have the recording or photos, please share those with me which should include the prices visible for you for those two items you have purchased. Once the details are received., I'll be able to escalate this further to our team and help you get a refund for the price difference.

However if the prices are not $18 but those actual one that you have paid, we'll not be able to adjust the billing and refund you the difference instead you may return it back to us for a refund within the applicable return window.

Looking forward for the screenshots of the price you see for those individual item and not the "$18 and under" common deal screenshot which have received in this complaint.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Complaint: 19422696

I am rejecting this response because:It is illegal to advertise that everything is priced under that price point then charge over that price point. Also, your company told me that they would honor this price. I was even willing to accept the Half off that was offered.

Sincerely,

*******************************

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