Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,379 total complaints in the last 3 years.
17,471 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-4470241-7305845 was placed Feb 13, 2023. Order was allegedly delivered on Feb 15, 2023. Order was not received and most likely stolen. Amazon has refused to provide a refund or replacement. The total amount spent was $52.39. I am requesting assistance with this matter. At this time I dont even want a replacement I want my money back due to a failed delivery. I contacted Amazon on Feb 15 to advise that I had not gotten the order. They told me to wait till Feb 16. I called Feb 16 and they told me to wait till 7pm to allow for additional time for delivery. I called at 10pm and advised that the order still wasnt received and was told that nothing would be done. I would not be able to receive a replacement or a refund. This is completely unacceptable. As I am always having delivery issues with Amazon and still continue in good faith to order with them. Can someone please assist me? Thank you
Business Response
Date: 02/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but was not received.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a seller on Amazon under the store rushboxx for about a year when my account was suddenly shut down for no apparent reason. I was never provided any information about why the account was shut down and it has been almost a year. Seller account help chat was also deactivated when the account was shut down, so there is no way to reach our through proper support. I am not sure what is going on, no one at Amazon will talk to me about what happened, the status of my account, or any recourse, and this is after calls and several emails have been provided to gain understanding. I have quite a balance that is being withheld by Amazon since April 2022. It is very frustrating that Amazon refuses to communicate and will not release my payment.
Business Response
Date: 02/21/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023/02/21.

Merchant credit Team amazon.com
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, so my amazon account was closed after I used a gift card I purchased on g2a to buy an apple gift card. I have gone through all of Amazon's document submissions, and they keep asking me for details on a card I do not own, and was not linked to my account which ends in ****. I do not have any cards at all linked to the account, as I used a gift card to purchase. I have sent them at least ten or twenty emails, and a few phone calls ,and used their online customer service portals to no avail. They usually ignore my emails and have only responded to a couple, but they never followed up when I sent them proof. My account Is under the email ************************ and I still have $105.95 dollars of gift card balance left on that account. I also had a couple of other accounts on amazon, and I made one recently, but they closed it for being "linked" to this account, and those are under "*****************************************", ********************************* and ******************************** If anything, I just want my normal account back with all my gift card balance.
Business Response
Date: 02/23/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2/23/23
Customer Answer
Date: 02/23/2023

Complaint: 19420894

I am rejecting this response because:I did not do anything wrong for my account to be closed. All I did was buy an apple gift card and now my account is closed. I also still have over $100 worth of gift card balance left, which I still cannot access. If my account gets closed, I should at least receive compensation for my gift card balance.

Sincerely,

***************************
Business Response
Date: 03/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2/23/23.

Sincerely,
Amazon.com
Business Response
Date: 03/22/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 03/29/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Business Response
Date: 04/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 04/06/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

Business Response
Date: 04/10/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

Business Response
Date: 04/17/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 04/17/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained,used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,

Amazon.com
Initial Complaint
Date:02/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered several things from Amazon and they Advertised that my order will be to me on a certain day but i still haven't received nothing yet and i am a Prime member, meaning i pay Amazon every month for this service and the service is A Prime member suppose to get their order the very next day weather it's from amazon or a third party company. It's amazon job to ship me what i order on the date advertised or the next day. I am going on my birthday cruise 2/28/2023 and i ordered some things that's suppose to arrive before i leave but i haven't received nothing from them
Business Response
Date: 02/19/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the order(s) not delivered. I'm sorry for the inconvenience caused.

I've reported this issue to our team to get this checked for necessary action to avoid it happening again in future.

To help on the reported orders, I've tried a replacement for the delivery however I'm sorry, that option wasn't available hence I've issued a full refund back to your original payment method.

For Order ID: ******************* - Total refunded:$267.49
For Order ID: ******************* - Total refunded:$88.65

The refunds should reflect back on your account within 3-5 business days. You may reorder these items from the other available seller.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19420601

I am rejecting this response because: It don't make no sense how y'all keep telling y'all customers that if we order this product and we are depending on you all to get it the day y'all save me will get it but we never get it I was so misled that you all and I think y'all are doing bad advertisement by saying that I will get my product on a certain day stop advertising that we will get it on the day in question and we don't that is misleading and false advertisement please stop

Sincerely,

*****************************
Initial Complaint
Date:02/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two organic cotton bras from a reputable amazon seller.the package arrived torn, **** had notated it on their slip with tape. The bras were missing. I reached out to amazon and was told they would handle it and i would receive a full refund.Months later, no refund.I was denied even an appeal . I talked to a lawyer friend and he told me that 1. Amazon needs to required the seller to file a claim with **** and if they don't do this it's a federal crime.The package has to be insured.2. The items were missing so this package could have been damaged enroute or even before it left the seller.3 The seller ignoring my messages is a huge reason why my case should have been won, alone.I did dispute with my bank too but they also recommended filing a case since i find most of amazon reps incompetent and don't speak the english language fluently. I am not a fan of this after spending so much money on underwear
Business Response
Date: 02/28/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. Upon reviewing the issue they've denied the refund request.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon.

Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the you of this decision by email on 22 February, 2023.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon account for many years. In August of last year I got a new phone and couldn't access my account on the new phone but did not worry too much about it because my daughter said she would help me get it set back up as I was going through medical treatments and unhealthy. I tried to get into my amazon account tonight as I need to access a protection plan I purchased (which was expensive on an expensive item) and cannot get into the account due to me not having access to the old phone number. I called customer support and was told my account was closed due to not ordering since March of 2022 and since it was over 6 months it was a shell account and I can no longer have access to it. I asked how to get the orders off the account so I can get the info to file my claim and he advised I would need to call a different department and provide them my order number. I asked how to provide what I don't have access too?? I have spent tons of money with that account and should not be locked out due to being broke while undergoing medical treatments for longer than 6 months and not able to order. I need my orders to be printed so that I can have all the information I need if they wish to keep me locked out of my account.
Business Response
Date: 02/18/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding accessing your account.

I request you to contact us over phone and get in touch with account change team, they will help you to access your account.

Here's a link to our Contact Us page:

***********************************************************************

Should you any have trouble reaching us via the contact us page, you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19420531

I am rejecting this response because: I have already contacted the account change team as that was the 1st thing I did when I couldn't access my account. I am needing my order purchase invoices as I am needing to replace a product with the protection plan I purchased.

Sincerely,

*************************
Business Response
Date: 03/02/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding invoices for the past orders.

Because invoices contain sensitive payment information, I'm unable to send them via e-mail . I'm sorry for any inconvenience this may cause.

You can view and print your invoices through Your Account. Your account is currently active.

In order to access your account we request you to contact us over phone and reach out to the account change team and get in touch with account change team to troubleshoot the issue.

Here's a link to our Contact Us page:

***********************************************************************

Should you any have trouble reaching us via the contact us page, you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction July 4th, 2022 Order number 701-1357821-1535425 Amazon took a pre-order for a star wars Hasbto Obi Wan light saber totalling $50.30.This was an order to be fulfilled in January 2023.As of January 5th 2023, the unit began being shipped. Shortly after it arrived as a set of play-doh, the incorrect item.After speaking with Amazon support, they had arranged for me to purchase a similar item and they would refund the difference. After making this agreement I immediately made a purchase for the recommended item by the support agent.At the time of listing it was showing two in stock, now nearly 2 months from placing the order Amazon executive support has cancelled the order stating they cannot honor the arrangement as the support agent supplied incorrect advise.They will not be supplying the correct item as advertised, and will not be giving me the arranged for item after coming to agreement for a solution.Instead they force cancelled and removed all hsitory of the replacement order as well as gave me a $10 gift card.They are now listing the same item I had purchased at a 600% markup from the initial ordered item.This is a clear and cut case of bait and switch tactics, Amazon had over 6 months time to correct any mistakes that they claimed may have happened. They have changed the imagery of the time to show play-doh but still list out the item as the correct item.Additionally they have sent out the correct item to select customer and have excluded me from mine.Now it is impossible to get the appropriate item, and they refuse to honor their agreement to give me a similar replacement item.The escalated service agent ********* herself confirmed my resolution as acceptable on January 12th 2023 at 8:09 pm stating she would like to offer "her resolution as well".They took over $300 of mine with the resolution offered and then some tly removed the order from my account without any notice a month later
Business Response
Date: 02/18/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

We hope to see you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023
I have sent the agent my correct email address directly to an agent who contacted me but have heard nothing since, it is ************************ that is linked to the affected Amazon order. 701-8239310-5258654 is the order number for the now deleted order as the initial Amazon agent ********* didn't just cancel the order she also deleted it from my order history. Luckily I had the number saved.

I hope that my email doesn't show publicly now because an agent couldn't read my response with the correct order details.
Business Response
Date: 03/02/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order and related correspondence in this matter. The concerned department has already reviewed the issue in this matter.

I'm sorry for any misunderstanding in this matter. I understand that you are not satisfied with the resolution offered.

I would like to confirm that the information and resolution previously provided to you is the one available for your case.

As previously mentioned, while we work hard to be as accurate as possible in the description of our products and catalog, due to the nature of our business there will be instances where an item might be incorrectly listed. Please note that the item that caused the inconvenience has now been removed from our website.

This resolution was given in accordance to our Conditions of use, if you would like to see the details, please refer to the Product Descriptions section in the link below:

**********************************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/06/2023

Complaint: 19420530

I am rejecting this response because: Amazon support initially provided solutions, agreed upon by 3 separate agents, and confirmed in writing. After completing my side, purchasing a similar product, Amazon delayed my order and placed it on hold intentionally. They were to refund the difference of the new order compared to my initial order.

Weeks later after reaching out to their support again, the same agent who initially approved the support aka *********, cancelled the order and completely removed it from my account stating the response given was the best they were willing to do.

Doesn't matter to them that they agreed repeatedly to this arrangement even ********* herself, and it doesn't matter that other customers received the correct unit.
Amazon cannot hide behind their clause for product description when allowing the same listing to exist for 8+ months and have delivered the product to the other customers, but for some reason this is not an acceptable solution for me?
This is bait and switch tactics and having a listing for 8+ months cannot protect a company from claiming incorrect product description, again especially if they delivered the correct item to other customers.

Sincerely,

*********************
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/09/2023 95 dollar Item was not delivered. They refuse to give me a refund.
Business Response
Date: 02/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but did not arrive.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to use a promo that Amazon offered and it did not work so I contacted Amazon online chat rep. ******* promised to issue a $10 giftcard and even emailed me stating that they were going to issue it but they did not issue it. I talked to 2 other reps online and they were confused and refused to help me. Then I called and talked to a supervisor who promised to issue the missing $10 giftcard but they did not issue it either. I am now contacting the Better Business Bureau because it is obvious that Amazon reps are all talk and no action as they fail to do what they say that they will do. I have wasted over an hour of my time trying to get them to honor their promise.
Business Response
Date: 02/18/2023
Hello Ms *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can confirm that $10.00 promotional credits was added to the account on January 23, 2023. This credit was applied on the orders #***-8509519-9413038 ($9.00) , #***-4204864-5416247($1.00).

We hope this helps.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 02/22/2023

Complaint: 19420427

I am rejecting this response because: the representative is not providing accurate information about the current incident. The failure is on Amazon to provide a GIFT CARD, not promotional credits from old promotions. Perhaps the representative should read my attached documents (original with the complaint) and e-mail correspondence with them before providing inaccurate and irrelevant information.
Additionally, a representative keeps emailing me claiming that they added a gift card to my email (Amazon ID) and I keep checking it daily to find that it is still a $0 gift card balance on my account.

Sincerely,

*************************
Business Response
Date: 03/02/2023
Hello Ms ************** style="font-family: *******, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've issued $10.00 Gift card to your account. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 28 my husband ordered something from Amazon, then on Jan 30 they charged me $16.00 for Amazon prime which I do not have and did not sign up for..they did this about 4 other times to me in the past. I called them and complained, which they told me that it would be to my benefit if I would keep it due to all the perks offered. Told them that we do not order enough from Amazon to keep it. I even told them if I wouldn't of called and complained they would keep charging me. How many others are they doing this to..I check my bank balance every day...how many dont....I did get my money back in 2 days only because I told them that I was going to report them...they told me it would take 30 days...I live on SS very fixed income, my money means alot to me
Business Response
Date: 02/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the unauthorized Prime charges.

I can see a Prime trial activated on the account on Dec 29 which renewed on Jan 29th with the charges on the card selected for the payment. As you have mentioned that you have not activated this subscription, I've reported this issue to our team to get this checked for necessary action to avoid it happening again in future.

I can see the subscription is successfully canceled and the charges were refunded. You will not be charged again for this subscription in future. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Complaint: 19420343

I am rejecting this response because: as you say charge was made in Dec when the order was not made till Jan. So you just go and charge anyone. How many others have you done this too? You do this to **** people at $16.00 any no one complains you have a lot of free money in your bank..you are ripping people off...

Sincerely,

Candy Brom

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