Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,251 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been repeatedly asked to include previous messages in their replies. **************** emails. They continue to email with virtually no background. Additionally they wont even read my response. They just resend a canned response. Please include previous messages from here out. Probably a 6th request now.
Business Response
Date: 02/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to include the previous conversation.

I'm afraid to say that we cannot do that due the security issues. However you can access all the previous communication through emails.

I request you to go through the emails so that you can review the previous conversation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Complaint: 19420352

I am rejecting this response because:

the excuse is phony. I work in finance and we dont have any rule remotely close to that. That is fraud. Im not sure why. There is no privacy issues. I gave them permission to include previous emails. I think they are withholding information purposely.

Sincerely,

*****************
Initial Complaint
Date:02/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON PRIME SHOPPING, has suspended my review privileges since April 2022. They wrongly claim there has been some "unusual activity" on my account? I have sent multiple emails, had chat sessions and cell calls with various AMAZON representatives. They asked me to prove that they are wrong?!? I cannot since they, will not tell me what the unusual activity is. I have been a customer since 2009 and left dozens of reviews without incident. I am baffled by this situation and need any assistance you can give to get my review privileges restored. This seems to be the case of " BIG BROTHER" or some mindless algorithm arbitrarily flagging my account. Can you help my situation?AMAZON REVIEW MODERATION is the contact at Amazon I have been dealing with. I believe it is an automated resource with no human monitoring. When I do get a live person, they are polite and transfer around from person to person and then disconnect. It very frustrating. My email for AMAZON PRIME is ******************* I appreciate any help you can provide. Thank you.
Business Response
Date: 02/18/2023
Hello ********,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate the reviewing privileges of A7L1N86WYJSCD and the customer has received appropriate communication.

We have noticed unusual reviewing activity associated with this account and determined that the ban is valid and, the account will remain banned. Based on the nature of our work, we are unable to provide any additional information regarding our investigation.
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ****,I am stuck in a situation where I need more time to make a return to Amazon, but because of my severe disablity I have been unable to send the items back within standard timelines. I have a severe physical disablity, which means I am bedridden and constantly at the hospital/doctors, etc. I am homebound and need the support of others for my personal care. It's a miserable and difficult existence with very high medical costs and the trauma of being very sick all the time a daily battle. I am also a person of color (minority) and this has created other issues that I have faced in accessing care due to various forms of discrimination / racism that I have faced. I am mentioning these because it is my realty and I want you to know how this impacts me. For my current matter, I had purchased two tech items (solid state hard drive) ORDER # ***-8508888-4569822 on Nov 29/22 for $185.18. The Apple iPad pro was purchased on the same date Order #: ***-7774369-0149040 for $2,351.99. The extended return window for both was Jan 31/22, on which date I generated return labels online in my account. Oddly, the call center refused to offer any "exceptions" since they were unaware of the online policy where a return label was already generated. For this phone customer service ******#) the agents were shockingly unhelpful and rude, even after I pleaded with them to be helpful repeatedly noting to them that I needed more time based on my disability. It was very distressing dealing with this discrimination. I had to call back and finally got through to a supervisor (high value return) who said it was not a problem to return the items and take my time; I noted they were labels where I paid postage and the supervisor said to call back and she can generate a *** pre-paid label (no cost to client). She told me there is a return window and it's ok to take time. When I noted that I need more time due to disability as I am stick a lot, she said it is ok, she'll help.
Business Response
Date: 02/18/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the mentioned order. Upon checking the orders I see that the return window has expired for both the orders already.

At this point we will not be able to accept the return for the items. We request you to reach out to the manufacturer for further assistance.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19420148

I am rejecting this response because:
I already emailed this rep back asking for further discussion including providing more details - I asked he call me back as I am disabled; to date, he has not done so.
I was told by amazon reps on Jan 31/23 that I can return within a few weeks and the return label as of yesterday was still valid. I was then given help by other reps who said there is a $400 restocking fee and the item can be returned. The online system said in addition I will receive my refund upon receipt of said items. I had these items ready for return but the return label was self pay via postal mail and due to my severe disability I was not able to get to the post office; instead amazon phone rep said to call back and get pre-paid label for *** and they can accept a return. I validated return on the last day and this was a valid return but I called about less than 2 weeks later to return per discussion to get *** label and the tune changed from these reps who are contradicting everything else which was discussed and agreed upon. This is contradictory, and it's not correct in fact they are not getting you the full picture - I have detailed notes of names/ and what was discussed as well as screen shots. This is a valid return. In addition, as a disabled person, I noted that under ** law for disabled, Washington State law on disabled, to not have such flexibility would be a violation; same with ****** where I am under human rights laws. This item is just 2-3 weeks beyond return period which was authorized to return where I noted I am disabled and frequently incapacitated and they are not being flexible. I cannot use this iPad as the disability programs do not work on it either. I reject this reply and ask the to reconsider - I have not heard back from ****** of ********* yet. Not sure if I will but what this agent is saying is completely wrong and misrepresented to what I actually was told and experienced and I can provide it via notes/ screen shots and discussions. This is so wrong how they are replying it should be sanctioned. I want my return so please do better -

Sincerely,

*****************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was purchasing a few cushions and inserts for my grand daughter who resides in ****** with her parents, I live in ******, by mistake I clicked on my address in ****** instead of the ****** address. I immediately attempted to change the address without success, I then tried to cancel in order to try again using correct address, the system would not allow me to cancel, I therefore contacted customer service chat, who were able to cancel part of the order, but not all of it. I asked why since it was only a very recent transaction, by this time, probably half an hour, however I was informed it was already in the shipping stage, I then was told to contact the seller to cancel and in turn was told to go back and cancel. Long story short, no way to change the address, no way to cancel, all of which I find unacceptable given the short space of time following the order, ****** version of Amazon is much more customer friendly and makes it easy to cancel. I do not want to pay the high cost of shipping since I'm living on a pension and will attempt to dispute this purchase with my bank. It is unreasonable to refuse to cancel an order given I attempted very quickly following the purchase and when the errors with your website prevented me from changing the address. Given you could not offer a resolution I am requesting a refund.
Customer Answer
Date: 02/17/2023
Hi BBB, thank you for your help, I have resolved the issue with Amazon.com

Best wishes, **********************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon.com regarding a recent purchase I made. On October 11th, I purchased an iPad through Amazon.com. However, I decided to issue a refund on October 12th and Amazon scheduled a *** pickup at my address. I handed over the package to *** on October 15th, but unfortunately, no refund was issued to me.After several attempts to resolve the issue, including contacting Amazon on November 5th to request an incident report, I was not informed of the 15-day response window for the incident report. When I responded to the incident report on November 21st, I was informed that I had missed the deadline. I then requested a new incident report on December 6th and was told that I would receive a response in 3-6 business days. Unfortunately, no response was received.I have reached out to Amazon again recently, and was informed that there was nothing they could do to help me. I also contacted ***, but they stated that it was too late for them to take any action. I even attempted to dispute the charge with my bank, but it was also deemed too late.I feel misled by Amazon's policies and the actual information presented on the item status. According to the product refund status on Amazon's website and app, the deadline for refunds was January 31st, so I assumed I had until then to resolve the issue. However, no refund was issued to me, and I have been left feeling wronged at every stage.As a consumer, I believe that it is unfair for Amazon to not honor their refund policy and leave me with a significant financial loss. I am therefore requesting that Amazon honor their refund policy and pay a portion or the full amount of the item to me.Thank you for your attention to this matter.
Business Response
Date: 02/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

I've checked on it and I can see on Nov 5th, our team have sent an email on your registered email id requesting for an Incident Report which also included the following information in it.

"To be considered for review, the Incident Report has to be completed before this date: Sunday, 20 November 2022 Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days."

Nov 20th was the last date to submit the report however we have not received it. On the last date (Nov 20th), you have contacted us through chat for this reported order where our associated have again reminded to send the requested report for us to be able to investigate and get this resolved however I'm sorry, I do not see any record of receiving the report on that last date as well.

Then later on Dec 28, you have sent us the report which is too late for this investigation to be completed. Since we have not received the report within the specified timeline, we are unable to help. Its true that the return window was available through Jan 31st however that's the timeline applicable until when you can return it. If you have already returned and have got any issues, we will need to follow a procedure and regarding the same we have requested to send the report within the specified timeline that ended on Nov 20.

I request you to please always notice the details in the email communication we send regarding any return or status or any other information regarding your account on Amazon.com to avoid these issues in future. Since we have not received it within time., we are unable to help further. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/18/2023

Complaint: 19420083

Dear Better Business Bureau,
Thank you for your response to my complaint. I appreciate your assistance in this matter however I am rejecting this response because:
I would like to provide additional information to clarify the situation. Amazon's response states that an email was sent to me on November 5th requesting an Incident Report, and that November 20th was the last date to submit the report. While I do not dispute that this email was sent, I could not find it. I was not properly notified of the Incident Report deadline and was therefore unable to submit the report by the specified date.

Furthermore, I would like to clarify that I did submit an Incident Report on December 28th, which was not acknowledged by Amazon. I requested a second Incident Report because I did not receive the first one, and I believed that this was the appropriate course of action to resolve the issue.

In my own correspondence Amazon's response also states that the item I returned did not match the serial number of the item that was sent, and that this is why the Incident Report was scheduled. However, this is contrary to my understanding of the situation. I requested the Incident Report because I had returned the iPad, and I expected to receive a refund for the item. If the serial number did not warrant a refund, then I do not understand why Amazon would have scheduled the Incident Report and kept my property. The iPad was purchased by me and should have been returned to me or refunded.
I would appreciate any further assistance that the Better Business Bureau can provide in this matter.

Thank you for your attention to this issue.

Sincerely,

***************************
Initial Complaint
Date:02/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order a few items from Amazon and shipment came in 1 box. Opened the box and noticed 2 items missing. Contacted Amazon customer ******************** and theyd look into it. First they tried saying that once the carrier accepts the package it becomes my responsibility. But I stated to them the package arrive I damaged and these 2 items were not in the box so therefor it was fault on amazons end. They they came back and said their investigation said the package weight delivered was same as what they sent out. This was in less the a minute of getting off the phone did inteceive this investigation result. I dont care what the weight said, these 2 items were not in the box. This is a company robbing a customer, this is no different than when ********************** drivers drop off the package and take a picture of it just to pick up the package and leave with it. Was given 2 different reasons as to why I was denied a refund/replacement, and both were unacceptable and sloppy on execution. And the. Further then telling me to get a better delivery location such as an Amazon locker is totally unacceptable since now you are profiling me and the area I live in, which btw is safe and there are ample cameras around.
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing items.

I've checked on it and I can see the information provided by our support team was correct. The issue was escalated to our team and based on the investigation results, we are unable to refund or replace this order and not able to reverse the team's decision or share any additional insight on this matter.

You may refer to the emails our team have sent on this issue. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Complaint: 19420069

I am rejecting this response because:error occurs, it is unavoidable and just because something is noted and written down does not change the fact that my order was missing 2 items. I may suggest you start shipping orders in their own containers instead of throwing them in 1 box and sending it that way. I paid for a complete shipment and that is not what I received, thats what my order shows if we are gonna bring into account what is shown on a computer screen.

Sincerely,

***************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my son a kindle fire for Christmas. First week of February It was freezing constantly/shutting itself off for no known reason. I let Amazon know and I was on chat with at least 5 people (kept being passed on) they told me I couldnt get a refund or get a replacement(until I sent it in to try get it fixed-takes weeks ) I explained that he hasnt even had it for 2 months so they should replace it! spoke to 2 people on the phone after that and they both said the same as the associates on the chat. I got a supervisor who finally admitted that all the associates before him were wrong and I could send it back for a replacement and he will wave the $15 fee they charge. The order was made-it would be here Wednesday. I get an email that theres a delay in the delivery. And Thursday I get an email saying that they dont know where it was. Last I checked the tablet was all over ******** but never left that state. I was upset because this isnt the first time they have lost a package of mine in the past 4 months. So the woman put an order in for a new one to be sent out and never mentioned the fee(I assumed no fee as they lost the package. I hang up and I get a text saying my Mastercard was charged $15! I did not authorize it so I called explain that the fee was supposed be waived. They told me that was only for the tablet that was lost in the mail. I didnt lose it they did so why am I being charged? They wouldnt give me my $15 back. Id rather get all my money back because i was given the run around. Im Willing to send the broken one and the replacement (if I ever get it) back for a full refund as I no longer trust the quality of the kindles anymore. They were all very unprofessional and the situation seemed sketchy. All I want is my money back so I can buy my son a better tablet. He uses it a lot for educational reasons a lot. I tried to be reasonable with them but they arent conducting business as they should.
Business Response
Date: 02/23/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused regarding the Fire Tablet order.

I've reported the issue to our team for necessary action and issued a refund for $15.94 back to your original payment method that was charged for the replacement order. The refund should reflect back on your account within 3-5 business days. You will receive an email once the refund is completed.

I'm sorry again about the hassle and the bad experience you had with us. Rest assured, your feedback is passed to the concern team to avoid such thing in future. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 07/10/2023
Back in end of April early May we sent our sons Kindle back to Amazon Kindle to either be repaired or replaced. The screen had broken and it was still under warranty so they said they would either fix it or replace it. I then called them beginning of June and they said Ill get it within 2 weeks (attached a email for you). They received the broken one on May 25, it is now July 10 and I yet again was on the phone with them for two hours and they kept putting me on hold without telling me and they have no idea where the replacement Kindle supposedly is right now. So I asked them to just send another replacement. Thats all I wanted was his replacement , then I got put on hold again and the man came back and said oh its the 10 inch Kindle fire we gave you a refund on that ,we didnt send another one out and we didnt fix it. You got a refund well I went back and checked all of my accounts, my credit cards my bank account and no refunds so its not like I missed the refund so I told him I want to know what card they supposedly put the refund on and he told me they couldnt give me that information so I got upset and he hung up on me. This is the second problem I have reported on them to you guys.
Business Response
Date: 07/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry to hear about the inconvenience you experienced and your interaction with customer service. We definitely want to make sure all of our customer service associates always assist you appropriately.

Unfortunately, due to technical restrictions on our system I can't create the replacement for your device.

Moreover, as a small token of apology, I've added a $200 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:

*************************************************

You can use this Gift Card towards the purchase of a new Fire Tablet following this link:

**********************************************************************************************************************************

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Hope this helps!! We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******,
Amazon.com
***********************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered an ice cream machine on amazon it arrived with parts missing. they approved the return and then charged me $298 for a restocking fee
Business Response
Date: 02/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your refund. On this occasion, we cant refund the restocking fee because the item arrived in an unsellable condition.

Unsellable items are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error.

Please see ************************************************************************** for more information.

I found that you have received an email on February 11, 2023 with the Subject Line Amazon Returns Policy Notice advising you of the issue with your return. If you believe it's incorrect, youre able to appeal the decision. To appeal, please reply to the email mentioned with all relevant information. The specialist team contacts you within 3 days (72 hours) once your email is received.

Thanks for your understanding

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/22/2023

Complaint: 19419687

I am rejecting this response because: the item they shipped was not a unusable item because it was missing parts. It was returned to them for this reason. They were notified when shipment arrived and agreed to the return and our now charging me a restocking fee for an item they knew was missing parts or damaged

Sincerely,

***************************
Business Response
Date: 03/04/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared about the restocking fees. The response shared with you was correct, as the product initially shipped to you was new, out-of-the box and was not the same when returned.

We need Items to be returned in original condition to be eligible for a full refund and have explained the matter earlier when you had reached us on the issue.
************************************************************************************

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/08/2023

Complaint: 19419687

I am rejecting this response because: you keep saying the same thing the items was damaged and missing parts upon receipt that is why it was returned to you in the first place. i should not have to pay restocking fees for that

Sincerely,

***************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-2964812-0632235 **** 111-0177167-9145815 ***** check I've contacted Amazon multiple times on these two orders and refunds. The original account I made these purchases is no longer active therefore the refunds were sent back to Amazon. I called over four times where each time I was told a credit of **** was going to be added to a gift card and a check was going to be mailed for the ***** and none of this has been done neither have I received a call pertaining the check. The customer service is terrible I'm constantly being lied to and waste over thirty minutes of my time to be told this issues have been resolved and it hasn't. Been over a month of this back and fourth and I'm sick of it.
Business Response
Date: 02/25/2023

Hello,
We have reviewed the issue filed for the Order IDs and below are our findings.
For Order 111-2964812-0632235- Buyer has been refunded in full as the item was not delivered. The refund was processed on 2/25/2023 in the original payment method used to purchase this order.
For Order 111-0177167-9145815- For this order there is no A to Z Guarantee Claim filed and hence there is no refund issued on the concerned order. Requesting Buyer to file an A to Z Claim for further actions on this one.
In summary , a refund has been issued to the Buyer for Order 111-2964812-0632235.
Sincerely,
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Camera EOS 4000D DSLR (Rebel T100) With a complete bundle kit own the 28th of January 2023, through *************** Two weeks ago. The price of the camera was ****** with tax. I contact Amazon wheni didnt receive it, and they started a return. That never happened. I call again and was told too different things. First they said 30 more days then they said 30 to 60 days. I tried to contact corporate and got a different department. This has never happened before. They keep telling me different things. I contacted Affirm and they want do anything until Amazon process the refund.
Business Response
Date: 02/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-6519763-1325021.

As per the order details, the refund of $426.18 issued back to your original payment method on Friday, February 17, 2023 at 8:35 AM (PST).

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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