Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a tool on 2/18/2023 for a birthday gift. The shipping was for the next businesses day 2/19/2023 from 7:00am to 11:00am, was showing out for delivery all morning and then at 1:15 pm saying it is running late. I am limited to what I can for shopping at home, because I'm disabled. So now they say tomorrow it will be delivered up till 10:00pm. Will not be home to get going to a birthday party.....now with no gift. Amazon has the worst customer service here. I am always polite to people(treat others as you would want to be treated) they transferred me to another person and correct department so thought was going to be solved ha ha ha on me...that customer service person was very rude.
Business Response
Date: 02/19/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the delay in the delivery and the bad experience you had with us.

I've shared the feedback with our team to get this checked for necessary action to avoid it happening again in future.

Regarding the order you have reported, I can see it shows delivered on Saturday, February 18 3:51 PM. I hope you have received it. If it is not delivered or not received, please let us know, we'll look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon today. And specifically checked off that I did not want the Prime trial. However they added it to my order anyhow. I would like the Prime membership deactivated, and my ability to get the trial in the future to be reinstated.
Business Response
Date: 02/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the cancellation of prime free trail.

As per your request I've cancelled the prime free trail and made necessary changes to your ability to get trail.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I have returned an item with amazon provided return shipping label and it was delivered as well but looks like human error/technical issue at amazon return center it was not scanned properly. I had followed up with customer service from day 14 of my return and every time they gave me generic response to wait for 60 days. I had patiently waited for 60 days and now they are asking me to check with carrier as they have not received. But Carrier provided proof of delivery that they have delivered couple days after original shipment date. I have tried amazon chat, call and social media support but no luck and no trace of issuing refund. Instead of Amazon work with *** to figure out what happened or investigate with their return center on the missing scan, they are troubling customer and putting customer money at stake by simply refusing refund. I emailed to amazon senior management as well but no luck. Kindly help to get my money back.Date of transaction# **/26/2022 Return initiated date # **/14/2022 ********** date #**/14/2022 *** delivery date to return center # **/16/2022 Cost# #*** Dispute Nature # Refund is refused by amazon for a valid return even though no issues with customer end.I tried several times with customer service, supervisors but no one helped.Order # **1-8418625-0221809 *** Tracking # 1Z9WX34226200**327 I am attaching *** return receipt, tracking proof of delivery *** response from customer service, latest transcript from ******************** customer service on this issue.
Business Response
Date: 02/20/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

We've investigated and after successful investigation, we've issued a full refund of $330.53. Refund will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is charging me $35.27 per month for a subscription service that I do not want. I have followed all available online routes to try and find the page where I cancel this service on my own, but when I get to the page where the subscription is supposed to be listed, the subscription doesn't show up in the list. I tried contacting amazon customer service in November of 2022 but they did not reply. I am requesting a credit card refund of $176.35. This breaks down to: $35.27/month for the months of October, November, December 2022, and January, February 2023. The company shows up on my credit card statements as: AMZN APPS CA WWW.AMAZON.CAON
Business Response
Date: 02/19/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the digital subscription charges.

I've shared the feedback with our team to get this checked for necessary action to avoid it happening again in future.

I was able to cancel it from your account and got the last charge refunded back to your original payment method. The refund should reflect back in 3-5 business days. The charges for Oct, Nov and Dec are not refundable however I can assure you that there will be no further charges for that subscription as I've cancelled it and turned off the renewal.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/19/2023

Complaint: 19425322

I am rejecting this response because: the company has not fully refunded me for the subscription service that I had no way of canceling.It is absurd to suggest that the company is unable to refund me the full amount, especially when they failed to respond to my customer service request to cancel in November 2022, and especially when the subscription did not show up on my account subscription page thereby giving me the opportunity to cancel on my own in October 2022.
Sincerely,

***************************
Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed orders and they never get delivered to the correct home and instead of just providing a replacement for the item I never get or even *********** to my Amazon gift card balance I get hung up on when I ask to speak to a supervisor or told no options when I have spent hundreds of dollars and have nothing but my money stolen. Orders are attached I never received and have multiple times have stated the drivers don't deliver to the right place and in my instructions for delivery it states to call me and my phone number was listed in the comments. I've never received a call for items shown.
Business Response
Date: 02/20/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/21/2023

Complaint: 19425200

I am rejecting this response because: the order numbers are listed in the attachments and it may be under email address *********************** I have tried calling and I was hung up on when asking to speak to a supervisor. I called 2x in the last 3 days and am without over ****** of merchandise I paid for. I have never had Amazon not take responsibility for when a driver doesn't deliver to the correct home and now have that it's my fault when I just want what I paid for and am getting told no. That's stealing money from my pocket.

Sincerely,

*********************
Business Response
Date: 03/03/2023
Hello ****,
We request you to please help us with the specific order number so that we can investigate and help you better.
We look forward to hearing from you soon.
Customer Answer
Date: 03/08/2023

Complaint: 19425200
I am rejecting this response because: order numbers 111-8744422-0036233, 112-4313503-9963422, 112-3637258-0822637, 112-3637258-0822637, 113-4094300-505622, 2113-4094300-5056222, 113-8653259-1637028 all have either not been received or I have returned some items and never received my money back and it keeps saying when they process and receive the return then refund will be issued. If I dropped it off at their designated drop off locations then I should have my money back. If delivery drivers consistently deliver to the wrong address and wrong location then why can I not just have a new order where I can pick it up at a locker so this way it is oroff I received what I paid for? That is over $400 of merchandise I don't have. And that is just the few orders in the last 3 months. There is much more than that I never received and I'm willing to let it go for just my money back from above listed items.

Sincerely,

*********************
Business Response
Date: 03/19/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the results of our investigation, we aren't able to take action for the orders you've mentioned at this time.

Based on the information provided by the carrier, we're able to confirm that your orders were delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Complaint: 19425200

I am rejecting this response because: there is more than one order and package listed in this complaint. Which if you would see previous responses the order numbers were provided for each upon amazon request. Also pictures are taken by the delivery drivers and each one is not my address. Amazon is responsible for its drivers and it is amazon who failed to deliver. It would be one thing if the packages were taken from my residence by a thief. This isnt the case, packages were not left at my home. Multiple complaints were reported and each time i had rude and outrageous disrespectful customer service. I only want what i paid for and instead have had my money stolen by amazon. I have returned items to only not get my money back. Many things have not been listed in this grievance. I only want either the item or refund for what is.

Sincerely,

*********************
Initial Complaint
Date:02/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to have a two packages delivered on Wednesday. I noticed that the picture was not of my house after I noticed the package was not outside my house. I reached out and Amazon told me to wait days to report anything. I waited until Friday and the person in chat said the weight of the package is correct and it appears the driver was in the area. I am not saying something was missing, I am saying the picture taken by amazon is NOT my house. The first two images are the packages that were delivered on Wednesday, to not my address. The last photo is the package that I received today at my house, which shows a picture of my house. Amazon refuses to help me or refund or replace my items when their driver delivered and left the packages at the wrong location. We can see many differences in the photo - yet the other photos do not show an address so I dont know what place I should knock on to try and find my package they gave to the wrong place.
Business Response
Date: 02/20/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/20/2023

Complaint: 19425086

I am rejecting this response because: it wasn't looked in to. The order is 111-0411853-1949856 and there are two packages. Cleaner and house numbers. Pictures show it is not my house.

Sincerely,

***********************
Business Response
Date: 03/02/2023
Hello,
I'm ***** from Amazon.com.

Were sorry to hear that you havent received your item(s) from order #***-0411853-1949856.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 03/09/2023

Complaint: 19425086

I am rejecting this response because: Amazon is putting the blame on me and telling me to select a more secure area. The area is secure and I have cameras. They also took pictures of the delivery which is proof that the package was delivered to the wrong address, the photos are different for the package that was received and the one that was not. I have already attached the pictures showing that Amazon drivers made an error and took the package to the wrong address. I did my part by providing those pictures and also checking with my neighbors and watching my cameras. Amazon delivered the packages to the incorrect address, my address is secure and there are no issues on my end so they should be held responsible for the mistake that they made. Perhaps they delivered it to someone else on my street or in my neighborhood which accounts for them saying they checked the location but the pictures show the proof, I cannot rearrange my house in a day to change the build and color so this is not something that is made up.

Sincerely,

***********************
Initial Complaint
Date:02/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In trying to place an order for our library the chat person at Amazon did not know how to do the tax exempt number, neither did the Amazon **************** person, but after being on hold for 23 minutes, said that someone from that department would call back in ***** min . 3 hours and no call. When iIcalled back the next two **************** people did not know how to do it so I requested a supervisor who then said that Amazon did not do tax exempt orders and hung up on me. The next chat sent me to a tax referral site that costs money!I have wasted 2 1/2 hours of my time and i feel amazon owes that amount of funds to the library for their incompetence-and we still do not have our order!!!
Business Response
Date: 02/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have expressed over the Tax Exempt Status of your library, and have reviewed your account information you have provided in detail. We regret the aggravation when you reached us on this issue.

While we will not be able to offer assistance or billing adjustments over email, I would be happy to share more information with you to help use the benefits of the exemption.
**********************************************************************************************************************************************

I have tried looking for a Business Account using the information you have provided on the complaint, but was unable to locate one. Please create a new Business Account under your Library using the information available in the below help pages. As an alternative, you can call or chat with us 24/7 and ask to reach the Business Team.

This team would be able to help with creating a new account and/or the requirements for availing the tax benefits.

I hope this helps you meet the requirements and make full use of the benefits under the program.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:02/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order last night, order number ***-6163118-2521818. Check out and my email both said that it would arrive today, Feb 17. I went on the chat and spoke with ******** and she was arguing my claim. I have the email to prove it. I asked for a supervisor and she replied the supervisor cannot help you anymore than I can. I know that not to be true and your representatives should stop saying that. ******* got on the chat and continued to argue with me about this. He said no compensation will be given since it is arriving on time and abruptly closed the chat. This supervisor should be fired. Below is the email and I have attached the chat transcript. I keep giving prime a chance and each time you severely disappointed and frustrate me. This will be the last time unless you are offering it for free for me. When you respond to me I will provide the chat as it wont fit in here Email: [email protected] THU FEB 16 5:42 PM scottandalicia Amazon.com Order Confirmation www.amazon.com/ref=TE_simp_tex_h _______________________________________________________________________________________Hello *****,Thank you for shopping with us.Well send a confirmation when your item ships.View or manage your orders in Your Orders:***************************************************************************************************** Details Order #***-6163118-2521818 Arriving:tomorrow, February 17 Ship to:***** ***********, ** Order Total: $18.63
Business Response
Date: 02/21/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that the package was shipped & delivered on On Guaranteed Delivery Date Saturday, February 18. If you have any issues with the delivered item, I request you to contact our customer support for more help on this.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 02/23/2023

Complaint: 19424586

I am rejecting this response because: I already proved that the delivery date was the 17th. For you to come back and say it was the 18th is absurd. I responded to you but of course I have not heard anything. This is the last straw. I will not do any further business with Amazon due to your unethical ways.

Sincerely,

***************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon for not fully refunding my shipping costs after I returned an item that I had purchased. I was told that if I paid for the shipping cost of the return, Amazon would refund 100% of the shipping cost. However, I have only received a partial refund, and Amazon has not provided any explanation for why the refund was less than what was promised.As a consumer, I believe that I am entitled to a full refund of any shipping costs that I have paid if I return an item. This is supported by the FTC's Mail or Telephone Order Merchandise Rule, which requires sellers to provide a full refund, including shipping costs, to buyers who return items.Furthermore, Amazon's failure to refund the full shipping cost that was promised to me is a violation of their own policies and terms of service. As a customer, I have the right to expect honest and accurate information about my refund, and I should not have to endure a confusing and frustrating process to obtain the refund that I am owed.Amazon's actions demonstrate a lack of integrity and a disregard for their legal and ethical responsibilities. As a large corporation with significant power and influence in the market, Amazon should be held accountable for their actions and required to provide consumers with fair and reasonable treatment.I am requesting your assistance in resolving this issue and obtaining a full refund of the shipping costs that I paid. I believe that the Better Business Bureau's involvement will help to ensure that Amazon complies with the law and upholds their obligations to their customers.Thank you for your attention to this matter.Sincerely,*************************
Business Response
Date: 02/19/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see the concern you have shared with us on the return of your Order ID: *******************, we will not be able to require the seller to issue you a return refund in this matter.

I share the policy pages in this connection and suggest you carefully review the reasons for return. This determines the eligibility for the return shipping refund.
*****************************************************************************

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/22/2023

Complaint: 19424289

I am rejecting this response because:
Amazon is rejecting to fix the problem and saying that they wont do anything and if I try to request a revision or I wont receive any response from them. This is a clear violations of the *** Act. In the Section 5 of the *** Act prohibits unfair or deceptive acts or practices in commerce and this is exactly what Amazon is doing with this type of response. This create a stronge precedent when business literally believes that they are about the law.
if Amazon refuses to acknowledge this problem i will file a complaint with the *** under Section 5 of the *** Act.
Sincerely,

*************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a $200.00 gift card from Amazon for my father's birthday. When it arrived and he tried to activate it they kept telling him its invalid because it was activated under someone else. I called gift card company and they did verify that this was probable fraud and shut the card off immediately. The gift card company www.giftcardmall.com ************ told me call back amazon and give them my case number #CS9620634 and let them know I need a refund because this a fraud gift card. I called Amazon 2 times and I still get the run around on my refund. This is not some 20 gift card this is $200. I need my refund. I have been a Loyal Prime member for years and to have to escalted this to the BBB is ridiculous. I would like to speak to a main supervisor immediately and get my refund back to my back.
Business Response
Date: 02/20/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I couldn't find the gift card you asked about, but I'd still like to help. Please send the information listed below, and we'll look into this further:

1. Gift card claim code or Gift Card number:

2. Street address or e-mail address where gift card was sent:

3. Name and e-mail address of the sender:

4. Order number if possible:

In case you have a physical gift card/store bought gift card purchased from store in possession, please send us a scanned copy along with receipt, if available, so that we can validate further.

{MOREINFO_LINK}

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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