Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- 12/1/22, I ordered a sweater, Order #***-2005858-3439410 and I got a promotion paying $19.79.....the item was delivered and did not fit so I reached out and contacted Amazon (12/20/22)...that employee (Pawan) was great and refunded the order, told me to keep the sweater and told me to place a new order for the right size when the new order was delivered and they will be able to do a price adjustment. - 12/20/22, placed order, Order# ***-1014948-8***801..ordered 3 sweaters (returned 2 of them)- 2/1/23, contacted Amazon as I was requested by the previous employee and had one of the worst experiences and I was bounced between all of these employees due to incompetence, terrible employees, and "supposed" system issues. Names of employees ****** ***** Paullite, Shueb, Sreeja, ******, Vijendra, Deepak, and ***************************************** is the person that I thought resolved my issue but I later found out that was not the case So when I reached out, I let them know that I placed the order, asked for the price adjustment for item Angashion Women's Casual Cold Shoulder Tops *************** Long Sleeve **** Pullover Sweaters 2353Orange Pink Small (since it was the one I was keeping) - related that the wine red one looked discolored and I did not want the gray one. $19.79. -2/1/23 - ********** told me that she processed the refund back to my mastercard. That refund was never processed or is listed in Amazon transaction or my credit card statement.2/17 - Contacted Amazon for help...did not get resolved issue I am going to attach a copy of the chats between the employees. I also understand that apparently Amazon has a policy that they can only do a price adjustment for items sold by Amazon, I am aware of that for the future but at the time I requested it, I was not and it is reasonable to assume that when you reach out for assistance that Amazon is providing the correct information and will honor that.
Business Response
Date: 02/19/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the price difference refund for $17.20 I'm sorry for the inconvenience caused.

I can see the associate have processed $15 credits instead of the refund to your MasterCard. The credits are already used on your account too however I understand that you have already refused to accept the credits due to limitations of their usage. I've escalated the issue to our team for necessary action to avoid it happening again in future.

I've tried to process the refund now to your MasterCard on the reported order however due to the age of the order, its not allowing me to get this done. When I see for any recent orders where you use have used MasterCard, I see it was not used along but used with a mix of gift card balance hence if I process the refund now, it may partially goto gift card and partially to your MasterCard.

In this case, I can either process the difference refund of $17.20 as Amazon gift card balance which can be used for any purchase on Amazon.com or can process it to your **** card you have used on Order ID: *******************.

Please confirm if you like it to be processed as gift card balance or to your **** card instead of MasterCard as its not available.

Looking forward for your confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with Amazon back on 2/10/23, for two items totaling $214.71. On 2/12/23, I received an email from Amazon stating, Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. Were very sorry for the inconvenience. The Amazon tracking status says 2/12/23, 7:00pm, Package delayed in transit. I called Amazon customer support on 2/14/23 to find out whats going on with my refund. I was told from the customer support that I need to wait an additional 2 weeks. I checked the tracking today, 2/17/23, and the Amazon tracking status has not moved and I have not received my refund. This is unacceptable. The is an internal issue with Amazon and I shouldnt have to wait any longer for my refund.
Business Response
Date: 02/19/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking the order I see that a refund of $193.97 was issued for the on Friday, February 17, 2023 to the original payment method.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently gifted a Gift Card for Amazon in the amount of $150. I created an account and made a purchase on 02/09/2023 to which Amazon then suspended my account because they suspected fraudulent activity. I have made multiple attempts in resolving this by calling customer support EVERYDAY!! however I'm just given scripted information. They blatantly lie and say my "issue will be resolved and account will be unlocked within 24 hours" yet my account is still not accessible. How can a big billion dollar business like Amazon get away with such criminal activity such as stealing money from a customer struggling financially. I am demanding a refund from Amazon in the amount of $150. Please help me resolve this issue.
Business Response
Date: 03/06/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03/05/2023.
Sincerely,

Amazon.com
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order - 112-6527661-1573030 Total - $112.97 Returned - 12/05/2022 No tracking provided - only confirmation number which I was told was not trackable Items refund that is pending - Lagshaian Women Fashion Peplum bodycon short sleeve bow club ruffle -$39.99 Muxxn Ladies 3/4 Sleeves Knee Length Formal Work Pencil Dress - $37.99 I purchased 3 items and returned them on Dec 6, 2022, via a *** drop-off. The quality of the items was extremely poor. After weeks of not receiving a refund for 2 of the 3 items, I called and was told to wait 60 days because the items had not been processed at **************. I called repeatedly and each time was given a different answer. I was told that the issue was with ***. I contacted *** and they confirmed they returned the items. With no other choice, I waited 60 days and called Amazon and was told I needed to complete an incident report by ***** and ********. They also assured me that the items were received at the Amazon return hub and had not been processed. They assured me after completing the report I would receive a refund in 6 hours. I was initially resistant to completing the report because their rationale for the incident report was vague and confusing. However, I completed the report within minutes and returned it. Later that day, I received an email from Amazon and was told that the incident report they provided was not the correct report. I called Amazon back and was told that there was nothing that could be done to issue me a refund and that it was an issue with the shipper. The agent told me that ******** and ***** provided me with false information. Then the agent canceled the return in my Amazon account. A few days later, I called again and spoke with an agent that hung up on me after I requested someone based in the US. Later that evening, I called again and spoke to ***. He stated, that no one was going to do anything to assist me and would not give me a refund although I had returned the items.
Business Response
Date: 03/01/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. A careful review of your account reflects that the correct information has already been provided.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after February 03, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023
Order - 112-6527661-1573030 Total - $112.97 Returned - 12/05/2022 No tracking provided - only confirmation number which I was told was not trackable Items refund that is pending - Lagshaian Women Fashion Peplum bodycon short sleeve bow club ruffle -$39.99 Muxxn Ladies 3/4 Sleeves Knee Length Formal Work Pencil Dress - $37.99 I purchased 3 items and returned them on Dec 6, 2022, via a *** drop-off. The quality of the items was extremely poor. After weeks of not receiving a refund for 2 of the 3 items, I called and was told to wait 60 days because the items had not been processed at **************. I called repeatedly and each time was given a different answer. I was told that the issue was with ***. I contacted *** and they confirmed they returned the items. With no other choice, I waited 60 days and called Amazon and was told I needed to complete an incident report by ***** and ********. They also assured me that the items were received at the Amazon return hub and had not been processed. They assured me after completing the report I would receive a refund in 6 hours. I was initially resistant to completing the report because their rationale for the incident report was vague and confusing. However, I completed the report within minutes and returned it. Later that day, I received an email from Amazon and was told that the incident report they provided was not the correct report. I called Amazon back and was told that there was nothing that could be done to issue me a refund and that it was an issue with the shipper. The agent told me that ******** and ***** provided me with false information. Then the agent canceled the return in my Amazon account. A few days later, I called again and spoke with an agent that hung up on me after I requested someone based in the US. Later that evening, I called again and spoke to ***. He stated, that no one was going to do anything to assist me and would not give me a refund although I had returned the items.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned. To better understand the issue and investigate the problem, reply to this email with details on why you should receive a refund for the item, or what happened to your return.

Once you have replied, we'll forward your email to our specialist team to review. The specialist team will contact you within 3 days (72 hours) once your email is received.

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/23/2023
I am rejecting this response because:

I returned the 3 items and attached is the *** return slip. On the return slip the item that is labeled "jumpsuit" - I received a refund. However, I have NOT RECEIVED A REFUND for the other two items BUT I returned them as indicated by the return slip that the *** carrier provided. I gave the items to the *** carrier and they provided the return slip. I no longer have the items and have verification of that. Therefore, I am entitled to a refund.

Sincerely,

***************************
Business Response
Date: 04/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I talk to a supervioer this morning about get my refund for gift card since it wouldn't works she said going to put as request in and she didnt . I called to check on it and they said she never put in and she told me it be 2 to 5 hours and still not their now their tell me days if this dont get settled i will ****
Business Response
Date: 02/19/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9522764-9267424. Upon checking, I see that a full refund of $140.00 has been issued to your original payment method on Sunday, February 19, 2023 at 9:55 AM (PST).

Refund will reflect in your account within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a mattress from Amazon.com. The product was delivered damaged so we put it back on the delivery truck for return. We then worked with amazon customer service for months, but never got a refund. We have documentation of the damage and the return, which we sent to amazon customer service numerous times over a period of 6 months. Then Amazon cut ** off with no possibility of a refund. That's what we were told by customer service. We are elderly and live on a limited income, so it has been difficult to make the payments especially since we don't have the mattress. We had to go out and buy another mattress, so this has been very costly.
Business Response
Date: 04/06/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Could you please provide ** the order id pertaining to your query for better assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 04/06/2023

Complaint: 19426167

I am rejecting this response because:
They already know the order number, but here it is.
113-9839566-9857002.

Sincerely,

************************************
Business Response
Date: 05/25/2023
Hello,
We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer. Therefore, we will not be able to reimburse the customer for this purchase.
We sent a confirmation to their registered email address on 2023-05-25.
Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 05/25/2023

Complaint: 19426167

I am rejecting this response because:
The only resolution that is ethical is to refund my money!
We paid full price and have no product.
Is this supposed to be a resolution?
I think not!

Sincerely,

************************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/11/22 placed an ORDER # ***-3946375-1507418 for Bartesian Cocktail machine. Using my checking acct, as payment method. Tracking marked it as delivered 10/13/22. It was not. I put a stop on the payment to Amazon. I spoke online with a customer assistant who sent out another machine on 10/15/22 ORDER # ***-3123140-9018605. That machine was delivered. I requested a return days later. The box was returned via *** drop off. According to tracking and my Amazon page, the item was received 10/24/2022. There was no refund to process because Amazon did not receive the monies for the first machine that I never received because I stopped payment. Amazon has "suspended" my account for purchases and forwarded it to TRS, their collection department. I've sent proof of tracking #'s, web captured pages from my Amazon account showing return received and copied and pasted my online chat with their customer service. According to TRS, ********************** never received the return and I'm still in debt. All the proof I submitted meant nothing because Amazon said they never received it. I never want to use Amazon again but want this matter resolved and my account "cleared" of said monies I owe.
Business Response
Date: 02/28/2023
Hello April,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the collections activity you see on your orders 113-3946375-1507418 and 113-3123140-9018605; I have reviewed the issue in detail. We will not be able to make any billing adjustments or issue refunds on this issue at this time.

The information you received was correct, the account does show outstanding as the payment for the original order did not go through.

The original order was delivered to you and returned, and a replacement was shipped to you in its place. We have not yet received/verified the return of the replacement order.

We need the returned item to be physically received and verified at our returns center before a refund can be issued.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/04/2023

Complaint: 19426145

I am rejecting this response because as I replied in an earlier email Hello Raman,
You mentioned that you see the concern I shared with TRS. I'm not looking for a refund. Never was. The original order was NOT delivered to my address. I reached out to Amazon and a replacement was sent, which I RECEIVED. I returned the REPLACEMENT and that was RECEIVED by Amazon. I was NOT seeking a REFUND. BUT my account should have been deemed settled. I've provided PROOF of the *** tracking number, and the replacement was received. A snip of my orders page CLEARING indicating "Return received" and the Date received. Every time I've called Amazon to speak with a human, ALL has clearly seen the item received, and then I'm ALWAYS redirected to speak with TRS or "TRS" will send me an email. TRS will/has ONLY referred to "Amazon" never receiving the item. I'm physically sick of this back and forth! ATTACHED IS A SNIP OF THE RETURN RECEIVED FROM MY AMAZON ACCOUNT ORDERS PAGE. ATTACHED IS THE ACCEPTANCE OF RETURN REQUEST.

VERY AGGRAVATED
APRIL BANNER
Business Response
Date: 04/14/2023
Hello,
We have addressed this customers buyer account related query. We sent an email to the customers registered email address on 04/14/2023 confirming the details.
Sincerely,
***
Amazon.com
Customer Answer
Date: 04/15/2023

Complaint: 19426145

I am rejecting this response because:
I have provided proof, tracking numbers, *** confirmation of drop off and delivery and all I received was automated messages that my account is on hold. Where could I possibly be getting this proof from? Is anyone actually taking the time to READ anything that is attached? I called TRS and received a letter from TRS was told that the "STATUS OF THE ACCOUNT HAS BEEN CLOSED". Amazon and ALL of its employees don't have a clue as to what is going on! ********** doesn't know what the other ****** is doing. NO ONE is on the same page. I will call Amazon's ************* ****** as I was asked to do by TRS and hopefully someone in that unit WILL have a clue.
Very Annoyed

April Banner
Business Response
Date: 04/26/2023
Hello,
We have denied the customers request for a refund.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2022 I contacted the BBB regarding Amazon. I still have not received NONE of my credit karma points that was affected for two months over two different incidents that wasn't paid two months which is on Amazon. I received a email I was being credited $12.99 for the two months $6.99 for each month. Please explain to me Amazon why I am still being charged for those months? Please explain to me Amazon why is that prime in store credit card still active when I told them to cancel that card after the fraudulent activity was found on that specific card which is still active right now! WHERE IS MY CREDIT KARMA POINTS I'VE BEEN ASKING FOR SINCE DECEMBER? Obviously Amazon doesn't care how their doing ************** accounts so I am reporting this to the attorney general as well.
Business Response
Date: 03/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that Prime Discounted Membership is active on your Amazon account so you were charged for **** USD in January and February. We are unable to issue a refund for the charges since you've availed Prime benefits.

You were directed to ************** to investigate any fraudulent transactions as Synchrony is best equipped to investigate these issues. Amazon does not have the ability to influence your credit score as these are tied to reporting done by the card issuer. In this case, we would request you to raise a concern with Synchrony to restore your credit score.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been fraudulent billing me for Amazon music that I have not ordered. I found it in my bank statement and I wasnt aware of this. They did it in 2020 I seen it and I called them they took it off. I go in my bank statement today they have billed me $8.99 over 28 months. Then they supervisor ***** acknowledges that they owe me the money and only wanted to give three months then the other manager got on the line and I wanted to give me 11 months knowing they ******* taking money out of my account and dont want to give me all my money that they have took Amazon is fraudulently taking my money and wont give it back.
Business Response
Date: 02/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're terribly sorry for any inconvenience and frustration this matter may have caused. In review of your account our records show Amazon Music Unlimited services were consistently used from an Echo dating back to 2021.

As a courtesy we have refunded the last 12 months charged. Keep in mind we do not offer refunds for subscriptions outside of the first 7 days charged or if the services were recently used.

Please allow 3-5 business for the refunds to return to your debit or credit account.

We won't be able to offer any additional compensation in this matter, we must advise that you contact your bank.

If you feel your account was compromised, please reach out and we can begin an investigation in your Amazon Account activity.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered clothing and it was delivered I tried it on it didnt fit and I placed back in the box with tags attached and took to kohls to be returned the person checked the products and scanned them and returned! Months later I was charged ****** dollars for the products and they state all of the 6 items are damaged and they wont return my money. I know they were not when shipped from kohls. Ive ask for photos of the damaged products or for them to be returned to me and they state thats not an option. I buy from them Monthly and have never had a problem like this! I would like my money to be returned from the products I returned to them.
Business Response
Date: 02/19/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking the order I see that returned items arrived in damaged condition.

Which is why we have charged for the items. When we receive a return, we will determine in our sole discretion if the products are in acceptable condition as specified in the Amazon Fashion returns policy.

If returned products are determined by us to not be in an acceptable condition, we may in our sole discretion charge you the purchase price.

Any return of a product purchased through Prime Try Before You Buy, and the amount of any resulting refund, will be subject to the Amazon Fashion returns policy.

You can find more details in this regard in the below mentioned link:

****************************************************************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 02/22/2023

Complaint: 19425944

I am rejecting this response because:I didnt even try on some of the clothing that I returned. I know it was not damaged I would like to see photos of the damaged items. I decided to not keep any of the products, I did not wear them only tried on for a few minutes. Some things didnt fit and I didnt like either long jacket. I just want to see how they were damaged Im losing ****** and the products that I know was not damaged when I returned from kohls. I order from Amazon weekly and I have never had an issue like this before.

Sincerely,

***************************
Business Response
Date: 03/22/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. The items were sent back to Amazon in a damaged or used condition.

Per our policies, we may charge the customer the purchase price of products in the Prime Try Before You Buy order, less any applicable discounts, if items are damaged or used when we receive them.

Item condition is evaluated by our fulfillment center employees who carefully review received products.

Unfortunately, we are not able to send back the item or share pictures.

If you have any supporting material like images of the return shipment box and items inside please share them with us and we can re-open your case and re-evaluate the decision.

Unfortunately, at this time we are not able to issue any refunds on this order.

You can find more details in this regard in the below mentioned link:

****************************************************************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/23/2023

Complaint: 19425944

I am rejecting this response because:
I want proof the products were damaged, as a company as large as Amazon they should have to prove the product is damaged. I did not take photos of the clothes I tried on and never wore for more that 30 seconds that I placed back in the box and returned to kohls, where the person takes each piece out and scans! I have spent thousands of dollars with amazon and have never had an issue with purchasing items and returning them! Im very disappointed in the way this is turning out! I returned the items in the allowed 7 days and did not ruin your clothing! You should provide proof to your customers of how it was returned to the company if youre going to charge them for something they did not harm or alter in anyway! Ive always been please with customer service until now!
Sincerely,

***************************

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