Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account was put on hold, I sent in all the needed information to get it reopened. Account specialist have not replied to me. I need to reopen my account please help me get it reinstated. All transactions and activity is verfied and approved.
Business Response
Date: 03/17/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/17/23 confirming account reinstatement.

Sincerely,
Amazon.com/
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon put my account on hold because of "suspicious activity". I placed an order literally the same way I placed a previous order. Apparently this time it was suspicious. I had to call them to try and get my account unblocked. The block time went from 48 hours to 5 hours. No blocked timeframe is accepted for this. It's a typical corporate system flagging that disregards the person. I have diapers and wipes on order that I'm not sure will come in time or at all AND the money for those previous orders has already left my account. This is unfair treatment, costing me time and money. I want them held accountable.
Business Response
Date: 03/21/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/3/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 03/21/2023

Complaint: 19512479

I am rejecting this response because:
reinstatement date is inaccurate. Received reinstatement today. This is an attempt to make themselves whole because orders they said were cancelled ended up being shipped while the account was locked. I had no idea so I disputed the charges. Amazons problem not mine.

Sincerely,

*******************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Want my Amazon M Turk account reopened and reinstated. Was on there every day for years without any issues. Closed my account suddenly without warning. No message to me why it was closed or that it was going to be suspended. l want my funds and money that people already approved and paid me in my account. Closed my account day before my next payment so they could not pay me. They say Please refer to our earlier correspondence for details regarding this decision that is not true and did not give any earlier correspondence. Want my account reinstated and contact by business. Was always respectful. Need the extra funds and money to pay bills, website is an Amazon (company) ************************** documentation saved. **** hire a lawyer to get back my money I earned if account is not reopened.
Business Response
Date: 05/05/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your Amazon M Turk account is suspended.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating your M Turk account has been unsuspended.

Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order NO: 113-6664680-9721847 Amount Paid for Returning Item: $ ***** Reimbursement Request: $***** Item Description: NOVA Overbed Table Purchased: 30 Jan 2023 Vendor: Senior Com On 30 Jan 2023 I purchased this table through Amazon. The table was described as being 31 wide. Table was receive and after assembling it we noticed it it was too small. We measured the table and it turned out to be 26 1/2. We immediately disassembled, placed it back in the box, and contacted Amazon. The Amazon app would not allow us to do a return because the item was non returnable.Amazon told us to contact the vendor. The vendor admitted the table was only 26 1/2 and issued an RMA but would not pay for shipping. Called Amazon on 27 Feb 23 and was told to pay for shipping and they would just send me an email with a link to upload the ***** receipt for a refund from them. They never sent the email. Called them on 28 Feb 23 and was told to just email a copy of the ***** receipt to a general Amazon email address. No email link or anything specific to my order. I was also told the Amazon representative I spoke to on 27 Feb 23 did not know what she was saying when she promised to send me an email with a link. I asked to talk to a supervisor but after several minutes the call was disconnected and no one call back.Also, on 10 Feb 23 I ordered another table from Amazon to use after surgery. This makes it pretty obvious that the first table Id ordered from them did not work. I am requesting a refund of $***** for the shipping / returning of the table incorrectly described in their website. I am also requesting for Amazon to ensure I am fully refunded for the cost of the table ($109.00) considering they are advertising this table incorrectly in their website.
Business Response
Date: 03/02/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-6664680-9721847.

As discussed, I've issued a promotional credit for $70.40 on your account, which shall be automatically applied with your next sold and shipped by Amazon items on checkout.

You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

With regards to item description, we shall investigate the issue and take appropriate action.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 27 2022, I purchased the following item from Amazon:Butylux 36x28 inch LED Lighted Bathroom Mirror with Anti-Fog, Wall Mounted Vanity Mirror with Smart Touch Button, Memory Function, Adjustable Warm White/Natural/Daylight Lights(Horizontal/Vertical)Amazon defrauded me and my bank by refusing to issue full refund in amount of ****** reason given membership balance was due even though membership was setup on auto pay. I was mislead and lure into using the gift card that I didn't request nor inquire that my refund be added ro any gift card. I was told by the Amazon resolution that they took the ***** membership fee from the purchase price ****** leaving ****** that **** had put on a gift card without my knowledge. I argued with resolution that they cannot take fund from a purchased item, cause purchase items have anything to do with membership and I wanted my full refund sent back to my **** that is on file, and removed the less amont gift card from my account. A week went by and still no refund. Over a month I continued to call Amazon resolution department on this matter and they continued to tell me that they couldn't reverse my refund. My last attempt was when I was lured and mislead into using the gift card by being told that since the resolution department could not reverse the refund that Amazon would have to take a lost. And the resolution department will send the ****** back to my **** and due to the inconvenience I was promised that I could keep the gift card and use it. I felt something shoddy was happening so I asked over 5 times are you sure the resolution representative giggled and said yes, sorry for any inconvenience we will honor your refund back to your ****, in my gut I still couldn't believe it so I had her to repeat it again Amazon takes the loss, return my refund of ****** to my **** and I was still allowed to keep the gift card. Until my bank made me aware that it was all a lie and Amazon never refunded. Issue still unresolved.
Business Response
Date: 03/01/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Initially your order 113-6307266-9902638 was refunded to your gift card for return. Later this refund was used on several orders mentioned below :

Original Gift Card : $171.19
D01-2708657-4473802 Saturday, January 7, 2023 www.amazon.com charge $-14.99
111-5573061-3793862 Monday, January 30, 2023 www.amazon.com charge $-79.78
111-1771132-3479462 Monday, January 30, 2023 www.amazon.com charge $-31.02
D01-6850791-6531407 Tuesday, February 7, 2023 www.amazon.com charge $-14.99
111-8271551-8633819 Sunday, February 19, 2023 www.amazon.com charge $-30.41

Unfortunately we cannot reverse the refund in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/04/2023

Complaint: 19511366

I am rejecting this response because:my refund should have been in the amount of the purchase of ****** not ****** my membership fees of ***** was taking out of the ****** purchase when my membership was not due and was set up on auto pay. I contacted Amazon on many occasions regarding my refund of the mirror been before they blatantly decided to put funds onto a gift card which I didn't request nor was aware of until after I filed a complaint with my bank to help have the ****** put back on my ***** As I have stated amazon have found a way to undermine and blatantly deter from returning refunds to membership holders by put the funds on a gift card and telling them the refund cannot be reverse and in my situation they will lie and lure the member into using the gift card so this will be the out come when a complaint is filed. Putting amazon membership holders in a financial hardship and situation with their bank which was also mislead by amazon. As I have stated in all correspondence concerning my complaint since I was lured into using the gift card under false precincts. I will make sure all consumers is aware of amazon misleading tactics to lure consumers into using the gift card they didn't request to keep from refunding them on all amazon social media pages. So I consider this complaint closed.

Sincerely,

***************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: 114-5730897-2903455 - I purchased two of these items. Both were returned. One of the items I received my refund once received the other not. The 2nd was returned back to Amazon on January 28th 2023 & received and signed for by Amazon on January 30th 2023. I still have not received my refund. I returned it through a *** drop off location. I contacted customer support numerous times regarding this item and have only been direct to their "special team" department, which told me I will get a refund when they receive the item. They received the item on January 30th, 2023. I then called to inquire and they told me I had to wait 30 days before a return will be issued being the item "hadn't been scanned". I have always received any return made the same day the item was received, so this is the first experience like this. It has since been 31 days and Amazon still has not issued my refund! They have stated I needed to fill out a questionnaire form, asking questions they already have the answers to, and will now have to wait longer to get my refund. I work in a law firm, so when I asked the rep where in the fine print under the return policy does it state I need to wait longer than 30 days and answer any additional questionnaire regarding this item when they already have the answers, the response I was given was "it does not state that anywhere in our fine print - we apologize about this and know its frustrating". The "special teams" continued to state I needed to fill out this form and will have to wait even though it doesn't state this anywhere in their policy. Amazon is performing illegal procedures and withholding customer's money for returns. The policy specifically states they have up to 30 days to investigate a return package not 31 or an additional questionnaire to be filled out. I am attaching a screenshot of the return label which shows the tracking number and a screenshot which shows the item was received by amazon as well. I want my refund!
Business Response
Date: 03/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that your order has been fully refunded on Wednesday, March 1, 2023 in the amount of $277.16 in addition to the refund already issued for $277.16. I hope your issue is already resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although they are trying to practice illegal procedures, I have accepted the resolution as they have issued me a full refund.

Sincerely,

***********************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,My Amazon seller account has been suspended since the Amazon team perceived that I did not fulfill my orders after confirmation. But actually, I just fulfilled orders late. I attached my appeal that explains the reason why the Amazon team perceived I did not fulfill orders after confirming the shipment. My appeal also describes the new model of my business that definitely avoid the same issue in the future. Being a principal of the store, I fully take ownership of this violation and fully admit my guilt for it. I also have the list of orders that can confirm that the orders have been fulfilled, but since it passed more than 6 months from the date of delivery these tracking ID are impossible to check through the database. Besides, there is no option to log in to my account, so I cannot provide you with additional evidence of the delivery of my orders I hope my information will be enough to reactivate my Amazon account Best regards ***********************************
Business Response
Date: 03/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01 March 2023.
Thanks,
Amazon.com SellerPerformance

Customer Answer
Date: 03/30/2023
Dear Amazon team, Me name is ***********************************, my seller email is ********************* I am writing to kindly ask you to help me with the issue I am facing. My account has been mistakenly suspended because of late shipment of items. Some days ago, Amazon team reactivated my account, but I found that my money has been written off unreasonable. The money has been withdrawn straightaway after the suspension of my account without informing me. Since my account has been suspended in error, I kindly ask you to return my money back. The amount is question, 3130,63 USD. I also attached the screenshot from my account that confirm the fact Amazon wrote off my money by two payments on 8/29/2022. Please resolve this issue ASAP. Best regards

Business Response
Date: 03/31/2023
Greetings from Amazon.com,

My name is ******, and Im a member of the Amazon.com ***************** Partner Relations Team.

I understand you are contacting us regarding the funds in your Seller Central account.

At this time, I was unable to locate any seller accounts using the email address from which you have written, *********************** For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

If the issue is still unresolved for your Seller account, you will need to send a new email to Amazon from the email address used to register the seller account.
Customer Answer
Date: 04/06/2023
I am rejecting this response because: Please locate my account by Merchant Toket A3T7TYT2G16OZN. This issue I wrote about is crucial to me.

Sincerely,

***********************************
Business Response
Date: 04/07/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.
Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on February 28,2023. We notified the seller of this decision by email on that day.
The funds in the sellers account are not eligible for transfer until after the 30 day temporary account review as indicated in the email received. The seller can write to us at payments-****************************** on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased something from Amazon. When i called to see why it was taking over a week to ship out. I was offered a full refund and the product. All I needed to do was contact them back after it was delivered. Now They are refusing the refund and telling me I can not have one. Even after being promised it twice and told it was processing.
Business Response
Date: 03/02/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the assistance provided by our previous agent with regards to the order #***-5870093-7856218.

Ive reviewed your account, as well as our previous chat with you. I'm sorry about the misunderstanding and incorrect information that you received.

The previous correspondence doesnt correctly reflect our current procedures. We wont be able to honor your request for a replacement/refund of your order as a return is required for us to process the refund on the item.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19511619

I am rejecting this response because:

This is unacceptable. I was promised by 3 of your company representatives that i would be refunded in full after receiving the product. I fulfilled my obligations. Now you are refusing to fulfill what was promised to me. I will not be brushed off or ignored. I want what was promised to me. Unless amazon makes it common practice to promise things to their customers then not deliver.

Sincerely,

***************************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Amazon account was hacked. Discovered on Feb. 11, contacted Amazon. The account has bad contact data and I have not been able to regain access to my account. Have called multiple times and have waited for a response with no results. We are still lacking access to the account and we can not cancel it and Amazon won't close it. They say I have to, but I still can not log into the account. Everyone I talked to at Amazon transferred me or said they would forward the issue to to the right person, and I would get and email within 24 to 48 hours. This has occurred twice, but when I tried to follow the instructions, I was still locked out. It's like being in a revolving door and not being able to leave.
Business Response
Date: 03/01/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you don't have access to your account and would like to close your account and remove your personal data. I'm sorry for the inconvenience caused with this.

To get the details of your account security reviewed by our account specialist team, I've looped in the concerned team so that they can look into this. As soon as our team revert, I will write back to you with complete details.

However, as the option to close the account without your consent isn't available for us, I request you to please contact our account change team to get the account details reviewed and to regain access to your account.

You can contact our account specialist team through the link: ******************************************************************* follow the prompts.

Once you gain access to your account, you can submit account closure request by following the information available in our helps pages.

For your convenience, I'm providing the link here: ************************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Complaint: 19511195

I am rejecting this response because: These are the same steps I have followed since Feb. 11. and I still can not access my account. I seem to be in a recurrent loop with no way out. I never set up two step varification and the system prevents my loging in still.

Sincerely,

*************************
Business Response
Date: 03/08/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have reviewed your account and confirm that 2 Step Verification has been disabled and account is currently in active status.

If usual password reset option doesn't help you reset your account password, I request you to please contact our customer service team to get help with the password reset. Here's a link to our Contact Us page:

************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son order apple ibuds from Amazon order 113-7457443-2235410 August 2022. He made several contact with Amazon that he receieved an amazon sealed envelope with the empty apple ibud case. After reaching out to Amazon multiple times he was told he need to file a police reporrt which myself or the police coulsnt understand why we was doing a stolen property report when we never had the property. Never did the police provide a number or what was the next step. Never did Amazon repreaentative tell my son what to do after the police report is taking. He figured Amazon would proceed and replace or reimburse for apple ibud. Which they never did. This is 200 00 that Amazon is saying I cant get refunded because its too late because police report i formation was never provided. During this time i reached out to Amazon representative who stated a police report is now needed because my son called too many times when he didnt receive his item. I asked multiple times to speak with an English speaking supervisor to find out what information is needed for thus police report no one could tell me anything. Now its almost a year this case was being investigated but the police report was never received within 45 days can not get a refund. I was also to I can make a conplaint but there will not be a response back and theres nithing I can do regarding item becasue 45 days expired for police report. My son should not be held accountable or victimized and lose out on his purchase because Amazon hire deceitful people. I was told by an Amazon supervisor because the package was delivered empty or full it still considered a delivery to Amazon. I explained so Amazon sent my son a sealed envelope with and empty apple earbud case and its my son job to figure what happen to his item . I EXPLAINED TO the supervisor one of their employees who scanned package,sealed package in envelope would be responsible Amazon is too big of a company that they cant respond to customers complaints appropriately especially when its regarding your staff and their incompetence. I would like this conplaint to be address replace or refund
Business Response
Date: 03/01/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that the order was placed on Monday, July 25, 2022. Police report should have been filed within 45 days from the date of delivery.

As mentioned by the customer service, its too late to file either a police report or take any action on the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

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