Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon.COM but was a third party vendor ********* Medical LLC. The items arrived in 2 boxes and did not open neither one of the box. However, I immediately requested a return. I was provided a *** label for 1 box which I felt it was intention. I sent an email again letting them know *** is needed for the second box.
Business Response
Date: 03/01/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Dyson V15 new vacumn that was distributed by Amazon. It arrived, I opened the box straight away and discovered it had ********** hair and was not new. I took pictures and requested a return/refund immediately. I took the item to *** in the original box/packing. They scanned and I have confirmation that it was received by them. They are now saying I didnt send the right item and will not refund y $700+ purchase price. I am getting the run around. I have been a loyal customer and spent $1,000 over the years. Extremely frustrating and wont give me a live person to talk to. I am at a lose as to what to do. Have exchanged multiple emails with no resolution
Business Response
Date: 03/01/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased me a 500 amazon gift card. I have lost the card but have the receipt and serial number of the card. I lack the pin # to activate the card. ********************** has been e mailed copies of the receipt, acknowledged the card was purchased and not used and even put a stop on it so it can't be used. The remedy would simply be to put the 500 on my account but they continue to take the complaint saying someone will get back to us within 48hrs. This has been going on a month now and obviously the have no intention of making this right.
Business Response
Date: 03/01/2023
Hello,

I couldn't find the gift card you asked about, but I'd still like to help. Please send the information listed below, and we'll look into this further:

1. Gift card claim code or Gift Card number:

2. Street address or e-mail address where gift card was sent:

3. Name and e-mail address of the sender:

4. Order number if possible:

In case you have a physical gift card/store bought gift card purchased from store in possession, please send us a scanned copy along with receipt, if available, so that we can validate further.

{MOREINFO_LINK}

We look forward to hearing from you again soon.

Customer Answer
Date: 03/01/2023

Complaint: 19514860

I am rejecting this response because: Obviously you didn't even look at the information sent , the gift card was purchased through a local grocery store and the proof of purchase was sent several times. Your escalation team has been contacted several times but refuses to respond. The gift card serial # is **************** but I do not have the pin. ********************** has confirmed the card is for the sum of 500 dollars, not been activated and even put a stop on the card. You have all the information required to fix this issue but continue to ask over and over for the same information. My e mail is *********************

Sincerely,

*************************
Business Response
Date: 03/14/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand that you've lost the gift card. Normally, in such situations we recommend our customers to contact the store directly from where the ** was originally purchased.

However, we'd like to workaround this as one time exception and do our best to help you.

I request you to please confirm the email address of your Amazon.com account in which the ** amount needs to be added.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My seller account was deactivated in error due to being related to the Dortz seller account. **************************** owns the Dortz seller account, not me. **************************** was my business partner. My business terminated partnership with **************************** long ago due to the threat of violating Amazon Policies on his part. My business does not support any violation of Amazon Policies and applicable laws. However, the deactivation of my seller account has hit my reputation hard. Therefore, I am here to refute the Amazon accusations and prove that I am not related to the Dortz seller account and its owner - *****************************I signed the Partnership Agreement with **************************** on August 3, 2022. On September 5, 2022, my business notified **************************** about the Partnership Agreement termination. According to ****** 11 of the Partnership Agreement, my business was obliged to notify **************************** in advance 3 days before the Partnership Agreement termination. On September 8, 2022, three days later, I and **************************** conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement. The process of partnership dissolution was recorded in the Protocol of Partnership Dissolution Meeting. Thus, I have demonstrated the entire chain of cooperation with the owner of the Dortz seller account from the creation to the final partnership termination. Therefore, I request Amazon Support to review the Plan of Action with supporting documentation attached and reinstate my account named FrToys. Thank you so much for your attention and participation.
Business Response
Date: 03/01/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on Mar 1, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 15th, 2023, I became victim of fraud, as someone hacked into my Amazon account and placed several orders on my behalf.I got a refund by my bank for some of the orders paid with my credit card, but not for the ones the hackers placed using my Amazon gift card balance.I called Amazon's customer service multiple times and at no point they denied I am victim of hackers. On the contrary, each time I called the agent acknowledged the fact that I was victim of hackers and promised me that I would receive a refund in the next 2 days. However, over a month has passed and I received no answer whatsoever by Amazon. They are silently refusing to refund me for the orders I did not place myself.This problem is most likely due either a data breach or a security flaw on Amazon's side allowed the hackers to gain access, as the password I used to have was exclusively used on amazon.com .Yesterday, Feb 27th 2023 I wrote an email explaining the situation to the following email addresses: charge-*********************************** ******************************** *********************************** ****************************************** Feb 28th 2023 my Amazon account has been blocked , suggesting that the customer service agent that processed my email either didn't read it or doesn't understand English.I don't have enough space here to paste the content of my email, so I'll paste only some portions of it:"Dear customer service,[...]There are several indicators that point to fraud [...] the individual who hacked into my account placed orders for Xbox gift cards, which I have never previously purchased on Amazon. Secondly, the chat messages [...] were written in broken English, indicating that they were from a non-native English speaker. Finally, at the time of the hack, I was physically in ***** [...]I would greatly appreciate a resolution to this issue and the return of the $268.24 (for the three remaining fraudulent orders [...]- #***-6898251-1189846 - #D01-5776401-6307439 - #D01-7363612-9693061 "
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon reviewing your account, we can confirm that the gift card used on the unauthorized orders was added during the time your account was compromised. Hence our Gift Card team has denied the refund. Unfortunately, I will be unable to offer additional insight on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb. 28th, 2023.I contacted customer service to make a complaint about them charging the wrong debit card and causing my bank to go negative and have to pay bank charges now. Also about an order that was on my bank statement after looking through the prior months of charges. I was told that it would be taken care of by the agent all of the fees that it caused and refund the original fee that they had charged. He had said I would get a confirmation email which I never did so I contacted customer service again and the agent this time had told me the previous agent had lied to me. And had said she would be able to refund the amount and fees, then later in the conversation that she would only be able to refund the fee.. I had been lied to, tossed around, and called a liar by Amazon today which has caused me real stress. In 7 years of being a prime member, I have never been treated so badly before. The agent that I spoke to on the phone basically called me a liar and was very very rude. This is unacceptable! I also have a copy of the 2nd converstation with an amazon agent if needed.
Business Response
Date: 03/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that a full refund of $15.62 has been issued back to your payment method for Amazon Prime Membership. To help you with this, I've issued a refund of $25.65 to your original payment method for your Amazon order #***-0551629-2046633.

Additionally I've issued an overdraft fee refund of $25 to your active payment method ending with **** since we are unable to issue it back to your card where prime was charged.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a high-end artists tablet ($2900CAD) a year ago (OCT2021), with a warranty, on Amazon.ORDER # ***-6803622-9528204 October of 2022 I called Amazon to find said warranty because my tablet started to become defective; I was planning on reaching out to the manufacturer with warranty in hand, because I knew they'd be able to help.The amazon agent I initially spoke with told me, not to worry about that, they'd send me a new tablet replacement free of charge and I could "keep, donate, or dispose of the defective one". I said that was kind, I was really just after the warranty, but if they insisted on sending a new $2900 tablet I wouldn't argue. I questioned it, because it was an expensive item, and it was over a year ago that I purchased it, but they said 'no problem'. They even sent me a nice email instructing me to keep the defective one and solicited for a customer survey, which I completed.I received an email saying that I had a month to return the defective one(?). I called back, confused by this, and was told by an agent "the way the replacement was put through it automatically generated a return request and I could go ahead and ignore the email. They'd take care of it on their end".Just 2 days ago I received an email saying that the return wasn't received by Feb. 19th(?), ( a different 'return by' date, and my **** was be charged $2900.I've spoke to various agents and supervisors, all of them stating it was the agent's fault, they were not authorized to issue a free replacement of that value, but I was out of luck and nothing could be done. I no longer have the defective tablet, and have since paid for two of them that I can't afford.I'm at a loss, I have the original lengthy email as proof they told me to keep it.I really feel taken advantage of. One of the agents told me I should consider getting legal counsel, which I thought was odd. I appreciate you taking the time to read through this, and was wondering if anything can be done?
Business Response
Date: 03/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I've reviewed your email and previous communication with our associates on the issue with the retro charge on the replacement order 702-6803622-9528204 in the amount of CDN$ 2937.94.

After review of the situation we have determined to refund the retro charge to your original payment. You should see that within the next 5-7 business days depending on your banks processing time.

Refund confirmation email was sent to your email address on Wednesday, March 1, 2023 at 11:41 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 16 I payed ****** CAD for a G-Shock Rangeman watch. When the sealed package arrived at my doorstep it contained nothing but an empty box. I requested a refund from Amazon who emailed me a day later saying the request was accepted and to return what I received. I sent the package back and I can see on the tracking it had arrived at their warehouse. I never got my refund so I called and was told to wait until the 27th to call back to allow time for processing. I called today (the 28th) and am now being told I will not be receiving a refund because I didn't talk to them earlier. That is a blatant lie as I did talk to them and explained very clearly what the situation was. They also said they would have thrown the empty box out and will not even return that which tells me that my package would never have been processed in the first place.
Business Response
Date: 03/01/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-4793975-6732261. I've checked and I can see that there is a refund for CDN$ ****** processed to your original payment method on Tuesday, February 28, 2023.

You can view details of the completed refund on your Amazon.ca account:

****************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items on 2/27 around 6:30pm CST to a Kohls location I always go to for Amazon returns. When I initiated the return on the Amazon app, I selected to have my refund credited to my Amazon gift card balance. Amazonss policy states that if your choose the option for the credit to the gift card balance, it takes 2-4 hours for it to appear on your account. After not receiving it within that timeframe, I contacted Amazon ***************** I have spoken to several agents and supervisors, all claiming to have fixed the issue. I also received an a email stating I would get it within 1-2 hours. Everyone I have talked to has given me the run around. And I have yet to receive my receive my refund.
Customer Answer
Date: 03/01/2023
I have sent the information requested regarding my returns. What is going on with my refund? I requested a callback from from leadership over 48 hours ago with no return call. No one is giving me any answers.

Sent from Yahoo Mail for iPhone
On Wednesday, March 1, 2023, 10:11 AM, ********************* <*******************> wrote:

Sent from Yahoo Mail for iPhone
Begin forwarded message:

On Wednesday, March 1, 2023, 7:11 AM, ********************* <*******************> wrote:
Order# ***-5584135-2893836. The items below are items I returned and requested a credit to my Amazon gift card. It has been well over 24 hrs and have yet to receive a refund.
I returned 2 other items yesterday and received the refund within 2 hours after returning them to a kohls location. But these 3 items I have yet to get a refund for and Im getting the run around regarding it.

***** Women's **** Sleeveless Leopard Print Strappy Bustier Cami...
$40.99
Qty: 1
Sold By: Ao Mao online store

YMDUCH Women's **** Long ************* Ruched Bodycon Wrap...
$35.99
Qty: 1
Sold By: ******** Duchuang *************** Ltd

Women's **** Colorblock Blouses Loose Long Sleeve Button Down...
$19.99
Qty: 1
Sold By: CutieLove

Business Response
Date: 03/01/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids and item names. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/02/2023

Complaint: 19512483

I am rejecting this response because: Amazons return option indicates that you will receive a credit within 2-4 hours after your return is received if you choose to have the refund credited to your Amazon gift card balance. I returned 2 items on 2/26 and another on 2/27. The companys resolution is that the refund can take up to 30 days after receiving the item. No where on Amazons site does it say that when requesting to return an item. I would have liked to have received my refund within the timeframe of 2-4 hours but since that has passed, I am requesting to receive my refund within the next 24 hours.

Sincerely,

*********************
Customer Answer
Date: 03/03/2023
********************************** with Amazon that handles the BBB complaints reached out and said there was nothing further they could do regarding my refund. So I called the Amazon customer service line yesterday and Im not sure exactly what the representative did to fix my issue, but I received my refund yesterday. I would still like to file my complaint as they did nothing to help or resolve the issue. Thank you for your assistance with this matter. Have a great day.

Best Regards,
*********************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase of ************************* Excalibur Scroll Saws.ORDER # ***-2303299-2113014. 16 " Excalibur Scroll Saw ( Damaged and Returned)ORDER # ***-4414074-6770669 I purchased a 21" Excalibur Scroll Saw for replacement. I paid $1,553.30 for this Unit. It was at this time that I discovered that ************************* Branch located in ****** had gone out of Business and other Customers were having a difficult time obtaining Warranties, Services and Parts for any ********************* Products in ******. At no time did Amazon.ca inform me of the Closure of the ******** ********************* Branch. Once again I contacted Amazon.ca **************** and spoke with a ****************** Rep. ***** checking in to the issue I was informed by the Specialist that the Company Branch was indeed out of Business and She proceeded to cancel my order at my request. However, since the order was in Transit the Specialist said that I would have to Refuse Acceptance of the Package from the Courier Intelcom when they attempted Delivery. I did as I was instructed and refused Acceptance of the package. The Courier returned the package to The Intelcom Depot and the Package was returned to Amazon.ca. ( I have proof of the return) Amazon.ca has informed me that I would have to wait 30 days to receive my Total refund for this package. This is not right as I never took Possession of the package and I followed the instructions of the Specialist who told me that when the return was begun she would issue me the total refund which she has failed to do. I am not responsible for the return of the package as it was handled by the Specialist and by Intelcom. The Package was Cancelled by the Specialist and I refused acceptance of the Delivery. The package was returned by Intelcom. Amazon.ca is now withholding $1553.30 of my money. The saw was returned by Intelcom and Amazon.ca is denying it
Business Response
Date: 03/02/2023
Hello *****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have received damaged item in the order #***-2303299-2113014 that was returned and refunded. Also, I understand that you have refused the delivery of the other order #***-4414074-6770669 but haven't received the refund on the order yet. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order see that there isn't any return processed on the item. In this case, I suggest you to reach to the carrier support on this to check the status of the shipment. In most situations, undelivered packages are processed by Amazon in 14 days, but they can take up to 30 days to be processed.

If you haven't been issued a refund after 30 days, we recommend that you reach out to the carrier.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19511533

I am rejecting this response because: I have contacted the Carrier ( Intelcom) and they have sent me proof that they returned the package to amazon
It is not up to me to contact the courier on this matter as. I was instructed by an Amazon Specialist to reject the package since there no longer wad a ********************* Branch in ****** that J could not get Warranty,Service or Parts from. I am asking The BBB TO INTERVENE AND CONTACT INTELCOM TO CONFIRM THAT THE PACKAGE WAS INDEED RETURNED TO AMAZON. I should not be held responsible for this as I was advised by the Amazon Specialist to not accept the package.
Sincerely,

************ *******

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