Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ******* Odyssey G50A Series 32-Inch computer monitor (order #***-3988590-0661025) on February 23rd. It was guaranteed delivery on Feb 26th. This item requires a one time password to give to the delivery driver at the time of delivery which wasn't a problem as I'd be home on Sunday the 26th. I waited around all day on Sunday the 26th and no item was delivered. The following day amazon said it would be delivered, however I wouldn't be home so I immediately contacted customer support who had me call ******************** logistics and they made a note that the driver would deliver it after 4pm est upon my request as both my wife and I work until 4pm on weekdays waited around and no delivery. Today *Tuesday the 28th* they attempted again to deliver it at 11:21am est. Again after telling them no one would be home at that time and scheduling the delivery for a time someone would be home to accept the item as shown on the attached screen shot. I again called customer service to be treated horribly by a customer service manager named ****** and her very aggressively saying that there is literally nothing they can do and the best option is to cancel the order and hung up on me. Completely unacceptable response. I call back Amazon logistics customer service and they told me they would have it delivered today by the end of the day. That never happened. This is completely unacceptable from amazon. They offered absolutely no resolution to my issue that they created. Its not me the consumers issue that they couldn't deliver the item on time when I would be available and now they are making me suffer for their mistakes. I even offered solutions such as put the item in a amazon locker so I could just pick it up and explaining there is no way anyone would be home at the times they deliver and I want my item but every suggestion was rudely rejected by amazons customer service manager. As a ********************** member I expect more from Amazon.
Business Response
Date: 03/01/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I apologize for the delay in your order.

Upon checking the order I see that the order is currently out for delivery and it will be getting delivered soon.

We request you to wait till end of Wednesday, 1 March 2023. In case the order doesn't show up we will assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/03/2023

Complaint: 19515472

I am rejecting this response because:Its past Wednesday March 1st and the item ended up being damaged due to the poor shipping process. I called customer support and had to argue with them for a replacement. The soonest they could get it to me was Sunday March 5th. So I am without my product that I ordered on Feb 23rd. And you completely disregarded my complaint against how I was treated by your customer service manager. Unacceptable generic response.

Sincerely,

****************************************
Business Response
Date: 03/09/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding your order #***-3988590-0661025.

I apologize for the inconvenience caused to you in this regard. Upon checking I see that a replacement was issued for the order on Wednesday, March 1, 2023 and it got delivered on Sunday, March 5, 2023.

I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

We hope to see you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/10/2023

Complaint: 19515472

I am rejecting this response because: Its just another generic response. Again completely ignoring my complaint about the completely unacceptable manager. On top of that complaint ignoring the fact that it took over a week to get a product that was guaranteed on a certain date. So this is clearly just a copy and paste kind of response from Amazon. They clearly dont care about the customer.

Sincerely,

***************************************
Initial Complaint
Date:02/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue is concerning an Amazon Prime account that I do not have, or never ordered a Prime Membership from Amazon; yet, my Chase Credit card is being charged $14.99 a month for a service that I do not have. I went to my Amazon sign-in and looked a number of times to see if a Prime Membership account was active and ongoing; while also checking any Membership and Subscriptions that could be active, but in both cases, there were no membership listed under my name. I need to resolve this issue of being charged $14.99 a month for something I do not use or have, presently or in the past. Looking at a couple of the Chase statements, this has been ongoing for a few months. Amazon Sign-In: User Name: *************************** Password will be supplied, if needed (Contact me by text to phone number listed on form).
Business Response
Date: 03/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding the unknown charges and have researched the issue in detail. I am afraid, we will not be able to offer any billing adjustments at this time.

We also strongly recommend you do not share your password with anyone over a call, chat or email.

I was able to find the charges on another customers account but, for security purposes, I am unable to share the details with you. You may want to check if the card was shared with anyone else; it could be friends, relatives or acquaintances.

If you still do not recognize this charge, please dispute the charge with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

If you believe your card information was acquired fraudulently by anyone else, you could also reach local law enforcement. We would be more than happy to cooperate with the investigation.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Missufe Women's Long Sleeve Ruched Casual Sundress Midi Bodycon Sheath Dress (Black, Large)for $***** on Feb. 1, 2023 and returned it on Feb. 17 2023 along with 6 other items in a box via **** I received the refund for all but one. I have contacted Amazon at least 6 times and spoke to 3 supervisor's but they are telling me I have to wait at least until 04/18/2023. This is unlike Amazon to not give me provisional credit for this dress until the issue is resolved. In the meantime, I am being charged finance charges on the credit card because this item has not be refunded. Makes no sense that I have to wait almost 2 months for my refund of ***** + tax. I am being told if I don't receive the return after 04/18/2033, to reach out to the carrier. That makes no sense, because *** has nothing to do with giving me a refund. There were several items in one box. This falls on the Amazon ************** I want them to investigate and send me a provisional credit until resolved. Tracking number is 1Z9E791X9034381585 that was received by amazon and processed minus that one dress.
Business Response
Date: 03/02/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued refund for the item in the amount of $32.99. You will see the refund in 5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint about Amazon regarding an issue I am having as a seller on their platform. I have an existing case with amazon seller support that has the ** ***********, and the **** in question is B007TJGZ5E. The product is a four-pack of *eurig * Pods, and as a seller, I am required to polybag all four items and put a special sticker on them saying "sold as a set" when selling a multipack on Amazon.As I do not have the capacity to do this, I paid Amazon's Fulfillment Services roughly $1.70 per unit to handle the packaging and labeling process for me. However, I have been receiving a lot of messages from unhappy customers who either received the wrong item or only received one of the four boxes. I have done everything in my power to address this issue, but Amazon seller support is not helping **** am attaching a transcript of my conversation with seller support to this complaint, which demonstrates that the representative was not listening to my complaint or doing anything about it and actually completely not listening to me at all. As a result of Amazon's fulfillment services' error, my customer CX rating has plummeted on this listing, and I am losing sales and my metrics are getting hurt. Customer satisfaction is very important to me and I pride myself on it. This stuff really stresses me out. I have attached the pictures and dialog between me and the support staff. You can clearly tell that they did not do their job correctly as there is only one pod in the polybag and not the 4.I urge Amazon to investigate this issue and restore my metrics because this is not my fault. I have paid Amazon to handle the packaging and labeling process, and it is their responsibility to ensure that the products are packaged and shipped correctly. I request that the BBB mediates this issue so that I can receive the proper help from Amazon to resolve this matter.Thank you for your attention to this matter.*************************
Business Response
Date: 03/01/2023
Greetings from Executive Seller Relations,

Dear Better Business Bureau,

We have created a Case under the Case ID *********** and we will be working on the seller's issue via that Case.

Please advise the seller to follow up with that Case ID ***********, we have already contacted the seller.

Best Regards,
Initial Complaint
Date:02/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased an item on December 28 2022 for a cat house tree order number 111-8424389-9731436. received shipping information from Fed EX stating item will be delivered on January 2 2023 tracking ************. Well I was at home all day and not received the item. This is furniture, it is not hard to miss. Well after speaking to Amazon stating to possibly look around the property or leasing office, I did and I could not find it anywhere! I even have a camera on my front door so when I went and looked at the camera to see if they attempted to deliver at my door no-one and I mean ***** showed up at my door. So Amazon told me to reach out to the seller and request to have a new item shipped as it was threw there 3rd party seller ExacMe and the seller refused to resend product and told me to reach out to Fed EX so I advised Amazon of the issue and they said they will put in a A TO Z claim guarantee to receive my money back. Well after sometime almost every week I went back and forth with them stating I never got my money back after so many emails from them stating I will be refunded! And then AMAZON told me I need to file a police report which I did on February 21 2023. So then Amazon relaunched a re-investigation and said that Fed EX is stating I signed for a package I never got!!!! How is that possible??!!!! I clearly did not sign for the package!!!! Especially I had notified Amazon DAY 1 that I never gotten this product!!!!! This is fraud!!!! So now Amazon is refusing to refund me for goods I NEVER received or provide me the product!!!!! This is theft and I will be making sure I file a full complaint next option will be seeking legal options. I never heard of a merchant taking money from customers and when the customer stating they never received the item and refuse to refund them or send out a product!!!! This is against the law and you are violating my consumer rights!!!!
Business Response
Date: 03/13/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and have reviewed the order 111-8424389-9731436 in detail. While we regret the inconvenience, we need additional information to make any determination on the issue.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. You may wish to contact your local police authorities and the shipping carrier to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed within 45 days of the delivery date and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/15/2023

Complaint: 19515900

I am rejecting this response because: I did file a poultice report if you did read my initial complaint. My police report number is ***********. Which is currently under investigation. I have also reached out to Fed Ex ( case #C-100722041) who is stating and I quote Prior to resolving a claim with a party other than the shipper, ***** requires written and signed authorization by the shipper waiving their right to pursue a claim. I have reached back out to Amazon to advise them and have been denied access to getting this information. Why are Amazon not allowing me to resolve this matter?! This has been going on for MONTHS! And all Im getting told is to dispute transaction threw my bank!!!! What!!!! I hope I can get back a timely response

Sincerely,

Kaya D
Initial Complaint
Date:02/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 products that was supposed to be delivered together on February 28, I received one of the items I ordered but not the second item.. I called Amazon support about 30 to ******************************************************************************************************************************** that he could not send me the missing item and that they would not refund the item either
Business Response
Date: 03/09/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We see the concern shared regarding the Intake Manifold Gasket Set on your Order ID: *******************. I see a refund has been issued on the item considering your account history.

We strongly recommend you check the package in its entirety, including the folds of the packaging for the item. Sometimes the item is hidden or taped to the side of the packaging for protection.

You should see the refund in the next 3-5 business days to your original payment method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:02/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I want to write down an bad situation I faced on Amazon.com when I buy on it. The problem repeat 2 times and effect to ***** and buy renewed on Amazon.February 2, 2023 the first order is Iphone 13 pro *** renewed, seller sent ***** 2days delivery but delays 4 days and never come. I complaint and argue a lot, they refund.On February 16, 2023 I put the second order is iphone 12 pro ***, seller sent ***** 2days delivery but delays 4 days and never come. I complaint and argue a lot...they don't solve my problem and still wait seller and ***** work with me and let me know to wait 3 more days they will refund.I order and paid for delivery not pick it and I work later and don't have time to pick up.(I write an note to ***** and people always at my house) I get a lot problem from customer ******************** when I explaint my problem, but the believe on seller and ***** than me.My problem looks like Amazon.com is not "fair market place " to buy or sell for everyone and the services too bad.Tell me what is 2 days ***** delivery can delay 4-5 days ???If anyone has the same my problem please advice me to do.Thank you ***********************
Business Response
Date: 03/13/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the phone purchases you made with a third party seller and have looked into the matter in detail. We regret the inconvenience caused.

In this case, I can confirm that we have issued a refund on both the orders and have reported the seller to our specialist teams. They will review and take action as appropriate.

The refund was issued on Wednesday, March 8, 2023 to your original payment method. You should see it within 3-5 days of issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/14/2023

Complaint: 19515810

I am rejecting this response because: They still think buyer fault and reject any complaint from beginning, take time too long 10 days for response and not responsibility about the felling of buyer.

Sincerely,

***********************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several items to send to ***** in the month of January, 30th, 2023 and they never arrived to the place. They never provided me proof of delivery and left the package "on a safe place" but it was never proven. The destination was a business and they never received the packages. The packages were some ******** Switch accessories and a game, all worth about $150. They sent me an email with an email address saying that they would take care of it and this email address, bringing to Amazon, never responded after 3 attempts to contact. **************** never responded about my list items. Unfortunately, they tend not to send the chats to emails, nor call recordings. I have been a loyal member since *******************************************
Business Response
Date: 03/01/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue with the delivery of the shipment on your order; I have looked into the matter. I am afraid, we would need more information before we can offer any action at this time.

If the package has not still arrived and you've checked with the freight forwarding company, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to freight-forward-***************************** and specify if youd like a refund or a replacement.

We would be happy to look into the matter and reach out to you with available options. We cannot assure you of a specific option on the order at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/03/2023

Complaint: 19515716

I am rejecting this response because:
Hello Raman, Thanks for getting back to me. I have reached out to Freight Forwarded 3 times right after the packages were not received and, even though Amazon's customer support guaranteed that I would get a response within 48 hours, I never did. Attached is the screenshot that proves that 3 emails were sent without response. That is not good and more weeks have passed. I have been an Amazon member for the last 10 years at least, and this never happened before. My packages arrived, I paid for them and everyone is happy. Now, 2 packages seemed to have arrived, but there were not found anywhere, nor can Amazon provide proof of delivery because no photo was taken for any of the packages. Lastly, the tracking says that it was delivered to a safe place. Where, exactly? It seems very subjective to me, on top of not providing any photo or even giving it to someone there and get a signature, which is the reason of this claim. Attached to this email are the delivery messages, and my failed attempts of contacting Freight Forwarded. I want a refund for these orders, and I will try to reorder, because I just want to get the items delivered to the intended address. The order number is #***-6981801-4909004. Thank you.

Sincerely,

***********************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is now locking inactive accounts and refusing customers access to delete personal information on our accounts.
Business Response
Date: 03/01/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern regarding accounts on hold and difficulty in deleting / closing such accounts. We thank you for your feedback in this regard and have forwarded it to the correct internal team.

In case an inactive account is placed on hold, you could reach over chat or call to verify ownership of the account to regain access. We will not be able to offer any action over an emailed request.

You could ask to close the account once access is restored. Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
1. Go to Close Your Amazon Account: ****************************************************
2. Sign into the account you want to close.
3. Review the products and services associated with your account.
4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:
************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:02/28/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cant login to my account- ************************ which has 100 usd in balance ( appr) . Please let me login and use my money to purchase. thanks
Business Response
Date: 03/01/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand you're unable to login to your account. It appears that your email is not verified.

I've sent you an e-mail so you can first verify the ownership of your e-mail address on this account. This helps to ensure the integrity of your account.

Once you've verified the e-mail address, you'll be able to reset the password. If you have any trouble resetting the password after you've verified your e-mail address, please let us know through the link below.

{MOREINFO_LINK}

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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