Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Better Business Bureau, I hope you can help me with my complaint. I see that they help many people and Amazon responds I need help with my account, it was blocked I need access to my account My gift cards were added with balance, my debit card everything,Provide all the data to Amazon, and I call customer service, and they transfer me to the accounts department, which tells me that my account has no problems and that it will be restored within 24 hours, which never happens. I got this email:Hello,I'm sorry for the trouble you've had with your account.Our phone associate have escalated this concern on your behalf, our account specialist have confirmed no security issues in your account.Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone. To contact us, visit ******************************************** and follow the "Forgot your password?" prompt. They're available between 3:00 a.m. and 8:30 p.m. PST.Customers in the U.S.: ************** Customers within ******: ************** International customers: **************?We look forward to seeing you again soon.?Best regards,********* but I call and no one restores my account I need help and access to my account thanks!

  Business Response

  Date: 03/15/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03/15/2022.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with my Amazon account that needs immediate ************** has to do with the fact that Amazon has not paid me from my account for 4 months now. There is over $50,000 accumulated in the account. My account is perfectly fine, I can sell merchandise. The money is coming into my account, but I can't withdraw it. And the most interesting thing about this situation is that they don't even tell me the reasons for this withholding. Since December I have created several cases, which are still pending. No one is giving me any information. On what basis are they withholding this amount of money?I have been calling them a lot lately and only getting promises that my case will be reviewed and resolved. But how long do I have to wait? I already can't run my business normally for the last 4 months.I need your prompt help in resolving this situation.

  Business Response

  Date: 03/13/2023

  Hello Team,

  We have reviewed the request and below are the findings:

  There was a recent payout to the seller account n March 8, 2023 in the amount of $53,121.67. Bank Transfer ID for this fund transfer: 3YQGBT2T8ADLBNZ.

  Please ask the seller to check with their bank using the transfer id.

  Regards,

  ******* GS
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the refund process for the items I returned to your company. I returned three items and selected the option to receive a gift card within 2 to 4 hours after dropping off the items at a *** store. However, I have yet to receive the refund.To my surprise, when I checked the status of the return on your website, it did not even show that I had already dropped off the items and that they had been delivered. This is unacceptable and has caused me a great deal of frustration.After waiting for the expected time period, I contacted your customer service to inquire about the refund. I was informed by a supervisor that your policies had recently changed and that it could take up to 2 weeks for the refund to be processed. This was not stated anywhere in the return process or in any communication from your company.I am extremely disappointed with this lack of transparency and the false expectation that I would receive my refund within a reasonable timeframe. I believe that if this is the new policy, it should be clearly stated during the return process, so customers can make informed decisions.Furthermore, I have reached out to customer service several times since then, but have received no help at all. This is unacceptable and has caused me a great deal of inconvenience.As a loyal customer of **********************, I expect better service and more transparency when it comes to the refund process. I hope that you will take this complaint seriously and take action to improve the refund process for your customers.Order #: 111-6899936-0337017

  Business Response

  Date: 03/01/2023

  Hello,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the mentioned order.  Returns usually gets processed within two weeks from the date of return.
  
  In some cases it takes up to thirty days for the returns to gets processed. If you don't hear from our ************** by Thursday, March 2, 2023  please write back so we can find out what happened.
  
  Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting:
  
  **********************************************************
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I contact you because I need help My account was blocked, for reasons of purchase, I have sent my documents on numerous occasions -Send a photo of my credit card, complete so that I can see all the numbers, (risking my money)-Send my account statement where you see all the address -I sent my passport, which is totally private, and they still can't validate That added gift card, supposedly it was the block, because I made a purchase with it,It was a birthday gift and what I got as a response from amazon was a block Every day I call customer service with no answer.I send all my documents that are private, and even so I do not get a positive response I have more than a thousand dollars in my account in the unused gift card I need help, really all this is bad for me, I'm sad, it makes me anxious, and it depresses me a lot, not being able to use my retained money Please, I beg you access to my account, they already have everything about me!

  Business Response

  Date: 03/14/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 3/14/23

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/23 I placed ORDER # ***-0640875-5370606. Per email the order was to be delivered on 2/28/23. However. upon checking emails late night on 2/27/23 I got a email from amazon stating the package was delivered. That was impossible for several reasons. I was at work during the time the package was delivered. Also amazon sent me a password to provide when the package was delivered. I was never able to provide the password as I was at work when the package was delivered. I contacted amazon on 2/27/23 and was told I must wait until the end of business day on 2/28/23 before they could do anything. When I contacted them on 2/28/23 I was told it was nothing that could be done as the driver delivered the package.

  Business Response

  Date: 03/01/2023

  Hello Lebroam,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared about the delivery on your order 111-0640875-5370606 and have looked into the matter. While we relate to your question, the response provided was correct as we are not able to refund at this time. 
  
  Based on the outcome of our investigations, we believe the [package/item] was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed within 45 days of the delivery date and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19517183
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

   

  The following is the police report information 

   

  Police Report Number 23-010135

  Officer ************

  Badge 7701

  Business Response

  Date: 03/09/2023

  Hello Lebroam,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  While we thank you for taking the time to share the Police Report Number, we will not be able to take any action at this time. While the information you shared was necessary, it is insufficient to meet the requirements. 
  
  We would need the business hours of the related police department along with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. 
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed within 45 days of the delivery date and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Apple Watch Ultra and some bands on 11/28/22 in the amount of $835.88. I decided to return the unopened watch and bands on 12/10/22. The returned was shipped back to Amazon and received by them on 12/15/22. $24.66 was refunded, but the remaining $811.22 was not refunded and is still outstanding. After many calls and online chats with Amazon, I sent a demand letter to their legal department on 1/10/23. A law firm contacted me on 1/18/23 stating that they would review the case and get back to me. There has been no response. I have initiated a claim with my credit card company.

  Business Response

  Date: 03/01/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with your return of the "Apple Watch Ultra [GPS + Cellular 49mm] Smart watch w/Rugged Titanium Case & Starlight Alpine Loop Small Fitness Tracker..." on the Order ID: ******************* and have researched the issue in detail. 
  
  We will not be able to issue a refund at this time. We need the correct item to be returned and received at our processing center before a refund is issued. In this case, we were not able to verify the correct item was returned. 
  
  Once the carrier has received your return package, it takes a while to arrive at our *************** In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
  
  If you haven't been issued a refund after 60 days, we recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  I share the link to the General Returns Policy on the website: ****************************************************************************************************************************************************************************.
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19517159
  
  I am rejecting this response because:
  

  You state, We will not be able to issue a refund at this time. We need the correct item to be returned and received at our processing center before a refund is issued. In this case, we were not able to verify the correct item was returned.
  
  This is false.  You asked us to ship back the watch using your choice of carrier.   We did that.  The shipment was returned to you by *** 1Z9WX3429018947577.  This shipment was received by your facility on 12/15/22 at 10:00 a.m. in *************, **.   Another business record I have that corroborates that you received it is an email from Ruisa on 12/17/22 at 11:27 a.m. stating, We have received your returns from your order #***-3821872-4653843 on December 15, 2022.
  
  You state, Once the carrier has received your return package, it takes a while to arrive at our *************** In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
  
  The returned item was received by you on 12/15/22.   We worked with your customer service group to resolve this issue.  We are approaching 90 days now.   Remember, you directed the carrier and method of return because you sent the label.
  
  You send a nondescript link to your Refunds page, not pointing to any particular passage.   Ill help you out as neither you nor previous Amazon customer service associates seem to realize what is there.   Here is the actual quote under the How Long Do Refunds Take After I Return an Item? question:  It can take up to 30 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return.  Yet, both you and the previous customer associates continue to quote 60 days.   It doesnt matter now since were well past both milestones, it just exhibits your lack of knowledge of your own policies.
  
  Finally, you suggest I reach out to the carrier that I used.
  
  I used your carrier.   I used the carrier with which you had a contract and from which you generated a shipping label and sent to me.   Your carrier is responsible for this shipment from the time possession transferred to the carrier.   You need to reach out to your carrier if there was an issue with your shipment, but my action has been completed and now you need to submit the overdue refund for $811.22.

  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charges a membership fee - for that fee they allege they will have most items (that are delivered by Amazon) to you within 2 days. You go on their site, you order an item with an expected delivery date, which they tell you when that date is, for the item to be delivered. Two days for most PRIME items. In the last week five orders have been delayed. Tracking clearly shows the items are on the truck out for delivery and yet the items have never shown up. Amazon then wants you to wait an additional two - four days for the items to magically appear before they will issue you a refund. In most cases I can understand delays, but when the items shows it is out for delivery and never arrives, we have an issue. When you call the help line, they run you around in a circle. Making excuse after excuse. As I have had with these 5 orders that have yet to arrive and are pass the delivery date posted when the items were ordered. Amazon is falsely promising a service they fail to deliver on. They provide no recourse but to WAIT for the items to show up or wait additional days to get a refund. Their customer service answer is "We will talk to logistics" What does that do for the customer paying for a ********************** membership? What is the payment of a prime membership if they fail to provide that service?

  Business Response

  Date: 03/01/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the Prime orders.
  
  We certainly understand the disappointment when you pay for some service.
  
  I've forwarded the feedback to the concerned department so that they can work with the appropriate teams to ensure the delays are investigated and drivers are coached to minimize the issues from happening again.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing they follow through with correcting the delayed and missing shipments. I understand it will never be 100% but it sure can be better than the rate of late and missing packages are currently. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having problems with my kindle being unable to download content. After multiple text interactions over a few days it became apparent that I needed to re-set the password on an old account. I was connected with an amazon representative who gave me only the option of deleting my account with its history and kindle library and opening a new account. When I asked for more options she argued in a very insulting fashion and then hung up the phone to end the conversation. This is disgusting behavior. If she did not have the solution to my issue she had many options open to her other than hanging up on me. She told me that the old account had been locked and that it was impossible for anyone to ever recover it. That was not the case. I have subsequently been able to access my account. I solved by myself the issue that I had called about. But the insulting and disrespectful behavior that Amazon via its representative displayed to me is abhorrent.

  Business Response

  Date: 03/13/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Im really sorry to hear about the inconvenience you experienced and your interaction with customer service.
  
  Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.
  
  Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Thanks for taking time to offer us your thoughts.
  
  I'm sorry for the time and effort you've spent trying to resolve this matter. As a small token of apology, I've added a $10 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Every business makes mistakes.  The important thing is how the business responds when they happeb.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *****, and I am contacting you because Amazon has unjustly suspended my account and accusing me of violating their terms of agreement despite the fact that I have not violated any of their terms of agreement that they have listed on their terms and conditions, After contacting them to provide details about the terms of agreements that were "violated" they were unable to give me definitive reasoning and evidence of why they terminated my account. I would like to report the business for their lack of transparency and injustice as a consumer. I would also like my account to be reinstated because I have not violated anything that they are accusing me of violating. Let me know if you have any other questions.

  Business Response

  Date: 03/23/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 23rd March 2023.
  
  Sincerely,
  
  ********
  Amazon.com

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 orders delivered by Amazon on February 24th, for a wireless bra, baby proofing outlet covers, and magnetic cabinet locks. I got the notification on my phone and I got home 3 hours later and no packages were outside my door. I looked on the app and it said my packages had been delivered to reception. I specifically have it stated in my delivery instructions not to deliver to reception because packages get stolen, and this has happened before shortly before Christmas with Amazon. Sure enough, my packages were not at reception and were stolen. I contacted Amazon as soon as I found this out, and was told an investigation will need to be done and I would be able to contact them again the following Monday to request and receive my refund. So that Monday night I reached back out to Amazon to get my refund for the packages that I never received, and was told they are not able to refund me because my situation falls under risk of loss stated in their terms. Risk of loss states All purchases of physical items from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. I then asked who the carrier is, and they said the carrier is Amazon. Which means they should still be responsible. I was then told it was because per the driver whom delivered my package, it was delivered to my address therefore there was nothing they could do. But it was not delivered to my address. My address is *************** apartment 56. It was not delivered to me or my apartment. It was delivered to ***************, NO APARTMENT NUMBER. It was left in a generalized office setting aka reception. Where it was stolen within 3 hours of delivery. This package was not delivered to my address. I have it specifically stated in my delivery instructions not to deliver packages to reception because like I said this has happened before. So now I do not have my items, and I am out almost $70. Please help.

  Business Response

  Date: 03/01/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with us on the missing deliveries and have looked into the matter in detail. The information shared was correct as we are not able to offer a refund or a replacement at this time. 
  
  Based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  We have limited options in this matter. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19516948
  
  I am rejecting this response because:
  I do not have my package. I paid for items and do not have them. Your Carrier in your risk of loss policy is also Amazon logistics. So Amazon is still liable. You all have stolen from me. This is theft. 
  Sincerely,
  
  *********************