Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I ordered a TPMS for my RV ON 4/14/2023 from RAMPEAKS LLC. I received it four or five days later and when I open the box, it was the wrong item was the cheaper version $300 cheaper talk to Amazon for times they told me they cant get in touch with them. I end up calling the vendor myself spoke to the guy. He told me that they made a mistake and sent me the wrong one two minutes later I get an email and they tell me that the one I ordered is out of stock. They told me to return it for a full refund I did not want a full refund. I wanted the product that I purchased. And they wanted to charge me to send it back. Spoke to Amazon. They are allowing vendors like this to rip off their customers by doing a bait and switch call the vendor back with no response no emails.
Business Response
Date: 03/01/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you've requested for a return label. Please go ahead and return the item for a refund. Once returned, please provide the receipt for return shipping costs so that we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/03/2023

Complaint: 19510973

I am rejecting this response because: take a look at the two pictures. One is what you sent me one the other one is what I purchased all I want is what I purchase see picture

Sincerely,

*********************************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some gift cards legitimately, and I also was awarded some gift cards from contest at my job. I opened up a new account to order some gifts for my family so they would not be aware of the gifts. I attempted to purchase the gifts and when I did, my account was instantly closed, they close my account due to fraud. Ive been going back-and-forth with them sending them the pictures of the gift cards as well as their physical receipt that I received with it to get them to reinstate my account or to give me my money back. Currently, I am unable to spend the money that is still on the gift cards and Im unable to access the account that they banned. Their customer service is not that easy to communicate with as they outsource all of their customer service jobs to other Third World countries where people dont speak English that well they have promised me time and time again that this issue would be resolved in 24 hours that tickets were put in and I provided all of the information and I have yet to see a result. Currently they have stolen my money and refused to give me access to it. I would either like them to reopen the gift card so that I could use it or to send me a check for the value of the gift cards
Business Response
Date: 03/01/2023
Hello Deron,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've reviewed the complaint and couldn't find any account with he issue you have explained. I would request you to please contact us using your account email address so that we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:02/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My seller account was deactivated in error due to being related to the ***** seller account. **************************** owns the ***** seller account, not me. **************************** was my business partner. My business terminated partnership with **************************** long ago due to the threat of violating Amazon Policies on his part. My business does not support any violation of Amazon Policies and applicable laws. However, the deactivation of my seller account has hit my reputation hard. Therefore, I am here to refute the Amazon accusations and prove that I am not related to the ***** seller account and its owner - *****************************I signed the Partnership Agreement with **************************** on August 3, 2022. On September 5, 2022, my business notified **************************** about the Partnership Agreement termination. According to ****** 11 of the Partnership Agreement, my business was obliged to notify **************************** in advance 3 days before the Partnership Agreement termination. On September 8, 2022, three days later, my business and **************************** conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement. The process of partnership dissolution was recorded in the Protocol of Partnership Dissolution Meeting. Thus, I have demonstrated the entire chain of cooperation with the owner of the ***** seller account from the creation to the final partnership termination. Therefore, I request Amazon Support to review the Plan of Action with supporting documentation attached and reinstate my account named FrToys. Thank you so much for your attention and participation.
Business Response
Date: 03/01/2023

Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on Mar 1, 2023.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 comforters that cost me ***** back on December 8th 2022, amazon only gave me a partial refund where $19 went to my gift card and $20 went back to my bank card, since December amazon and their employees have been making excuses for the rest of my refund they've stated its stuck in the system to making any excuse to prolong me this has been going on for over 100 days and they owed me $40 they refuse to refund me and they have made over 20 tickets stating it will be corrected the next week if they can't refund me, amazon needs to send me a check to refund me because I need my money just like they do....check or credit my gift card either or and they need to compensate me for making me waiting double the number of days they send anybody through please look at the amount of times this has been brought up and there is no excuse for a million dollar company to hold my $40 refund for over 100 days
Customer Answer
Date: 03/12/2023
I understand you are probably a busy person, and so am I, and please dont take this the wrong way, Im not trying to be rude but for you to accuse me of receiving this refund was an insult to me, and that was a mistake on a csr in training would have made by not even looking at my issue, you could not have researched this..... another excuse to prolong me from receiving my refund, you could not have researched this becasue this would have only taken **** min to see that I have not received the full refund for these two items, i have called about this over 50 times between december 2022 and march 2023 and I am feeling like i am being discriminate against or just scammed by a billion dollar company that wants to keep my money and my item, enough supervisors have agreed escalated this situation and made 5 tickets its to the point to where either amazon will refund me or not becasue next yall will be giving more fraudulent information stating i sent back the wrong item, and this is now becoming a lie from amazon becasue i think this should have been resolved months ago but being im a african american male, some of you want to make excuses for not refunding me its becoming an issue that i am gettin tired of talking about and soon someone will be talkign for me, and when that happens keep that same energy cause i am going to keep my same energy and please either refund me and if it were me owing amazon yall they close my account or charge interest and i shoudl have been compensated by now cause your timeframe is 60 days it has been 120days,....also feel free to provide documentation to back your untruthful statements just as i have provided documentation to support my truthful statements...december 31st were the refunds i received to my gift card which is screenshot also to my bank account which is screenshot ...yet i paid 80 for these two comforters and they were both returned on december 8th 2022......for you all to lie to me this long shows amazon may not be as honest as i thought
I received $25.67 went back to my bank account on 12/31/2022 and two refunds for $**** and $**** equalling $44.27 is what I received back and I paid over $80.00 for those two comforters returned back......amazon still owes me a refund and it can be sent to my gift card or a check cause I no longer have that bank account any longer and I have waited since December 2022...I should be compensated something for this long wait....and I have the receipts in the attachments to prove it ...but i am still owed money and it has been way past your 60-day timeframe

Also, it's been over 20 supervisors that state it didn't go through and if you would please provide the arn number to this refund so I can call chime but as you see in the statement i never received the refund....
this is the rest of the response to the complaint these are my bank statements which this card was closed in january but as you see on these statements i never received my $34.97...i didnt receive nowhere near the amount i paid for the two comforters....these are the statements as you stated i only received **** back to my gift card for $80 comforters that i returned over 4 months ago and your time frame is 60 days and im near 120 days....amazon owes me money and i no longer have this card so the refund can be issued to my giftcard or as a check....giftcard would be better if not a check is fine.....any questions please contact attached is my statement from the card i used to purchase these comforters
Business Response
Date: 03/12/2023
Hello Marquis,

I've checked your order #***-1930930-7601830 and found that two refunds were issued. The first refund shows as stuck and the second one went through successfully.

Refund of $34.97 was issued on December 30, 2022. Out of $34.97, $9.30 was issued towards your Gift Card balance.

In case, if the card was cancelled or close, it will be sent to the newly issued card form the bank.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 03/12/2023

Complaint: 19510497

I am rejecting this response because:

Sincerely,

***********************
that is not true it did not go through successfully, i only received $19.60 to my giftcard and twenty something dollars went back to my chime, card but I have been waiting on my $34.97 since december 2022, please recheck and you will see that that refund is still stuck in your stystem....I never received it, and once you see that I never received the refund you can issue it to my giftcard or send me a check because i no longer have the form of payment that I paid with thank you...
Business Response
Date: 03/16/2023
Hello Marquis,

I've checked your order #***-1930930-7601830 and found that two refunds were issued. The first refund shows as stuck and the second one went through successfully.

Refund of $34.97 was issued on December 30, 2022. Out of $34.97, $9.30 was issued towards your Gift Card balance.

In case, if the card was cancelled or close, it will be sent to the newly issued card form the bank.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order number 114-8779088-3509830, we have provided amazon the return shipping label and picture of the item different from what we sent. ***** did not send back our item and he kept our item and sent back his old shocks. Please appeal this case and issue us the full amount
Business Response
Date: 03/01/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding the incorrect item returned by the customer for order ID *******************.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, **********************.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome you were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Customer Answer
Date: 03/02/2023

Complaint: 19510463

I am rejecting this response because:our email is ****************

Sincerely,

********
Business Response
Date: 03/10/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their reimbursement request for the incorrect item that was returned by the buyer under order ID *******************.

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 112-8419372-1085064, buyer claimed he did not receive the item however the tracking number showed delivered. Please reimburse us the full amount. Per amazon policy, buyer did not qualify for refund if the tracking number showed delivered.
Business Response
Date: 03/01/2023
Greetings from Amazon,

Unfortunately, I was unable to relate a selling account for the email address from which you sent your message.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

               1. Log into Seller Central.
               2. In the Settings section, select "Login Settings".
               3. On the Login Settings page, in the Email section, click "Edit".
               4. On the Change your email address, enter your new email address, and click "Continue".

For questions about selling on Amazon, see our seller Help pages:
***********************************************

You can access full account details of your Seller Central account at:
****************************************
Customer Answer
Date: 03/02/2023

Complaint: 19510457

I am rejecting this response because:our email is ****************

Sincerely,

********
Business Response
Date: 03/09/2023
Hello,

We have reviewed A to Z claim details associated with order #***-8419372-1085064 and decided to uphold our original decision as order was not shipped on time. In this case, the order should have been delivered to customer maximum by January 26, 2023.
As seller missed their responsibility to ship on time and customer didn't receive the item, we have granted the claim.
Sincerely,
A to Z Guarantee Team
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I was a seller on Amazon and my acct got suspended and my funds from sales was held for 90 days(which is stardard). But after the 90 days they have yet to still release my money and this was almost a year ago now
Business Response
Date: 03/01/2023
Hello from Amazon.com,

Unfortunately, I was unable to relate a selling account for the details from which the seller provided in this case along with the email address **********************************************************

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information other than the one associated with the correct Amazon account.

Please have the seller provide the correct email address used to register the seller account.

If seller is no longer use the email address associated with the account, we ask that they need to update the email address on file for their account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change the email address, follow these step-by-step instructions:

               1. Log into Seller Central.
               2. In the Settings section, select "Login Settings".
               3. On the Login Settings page, in the Email section, click "Edit".
               4. On the Change your email address, enter your new email address, and click "Continue".

Thank you.
Customer Answer
Date: 03/01/2023

Complaint: 19510447

I am rejecting this response because: The email Associated with the seller account is ****************************************************************;

Sincerely,

***************************
Business Response
Date: 03/12/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2013/12/3.
Initial Complaint
Date:02/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolutely done with Amazon customer service, delivery drivers, and bots.This is so upsetting. To have a family emergency, but I knew I needed to protect my purchase and tried very hard to have it delayed a couple days. All I asked. Only to be told amazon doesnt do that is disappointing and shocking. I literally said it would be stolen sitting outside for over 2 days. ****** told me not to worry, if gone, it would be taken care of. I screenshot this entire chat showing what he said to protect myself. I followed up this morning and I specifically said you will need to refer to the chat notes between supervisor *********************** on Saturday.Exactly as I stated the packages are gone. I was offered no solution or alternative for help. Just sorry. We dont do that. Order #'s ***-7587389-9213046. Dash air fryer ***-8421550-8973019. Strawberry core one ***-3801558-6893831. Popcorn seasoning ***-0600185-5937015. Popcorn maker, egg maker ***-8508538-3601802. Over the sink rack Items totaled approximately $178 NTD Over The Sink Dish Drying Rack from order #***-8508538-3601802 that was supposed to have been delivered Wednesday, but was forgotten and was supposed to come with the other stuff Saturday. Soooo many mistakes and issues with orders lately.Then I received multiple rude emails about missing deliveries. They didn't even bother to read through the chats and notes before firing off their rude emails. This why I'm filing a complaint and small claims case
Business Response
Date: 03/04/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-7587389-9213046, ***-8508538-3601802, ***-0600185-5937015, ***-3801558-6893831 and ***-8421550-8973019.

Please accept my sincerest apologies for the trouble you've endured. It is our intention that all our customers have nothing but Amazing experiences with Amazon, and I'm ever so sorry this happened to you.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

***********************
Amazon.com
***********************************

Customer Answer
Date: 03/08/2023

Complaint: 19510411

I am rejecting this response because:Amazon's customer service agent personally assured me this order would be refunded or replaced. Their small print policy should not matter when an agent in a supervisory position assured me of this. I have all the screenshots of that conversation as proof. will be filing a small claim against them. They use this excuse too often and shouldn't get away with it

Sincerely,

***************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
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Business Response
Date: 02/28/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail message that is copied below.

Most questions are answered in Your Account (*******************************************) or in our Help pages (***********************************).

Please let us know the details of the issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon CS refused to issue the refund for a shipping charges that they promised to credit via email (I have the email proof). I spent hours on the phone trying to get the credit, but Amazon CS in *************** refused to help. ***** transferred the call. Gel put me on hold for 38 minutes. ****** refusedto helpand *********** up on me!!!
Business Response
Date: 03/01/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the refund of shipping charges.

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

I understand that you are requesting for the refund for the shipping charges, however you have selected one shipping which is chargeable, instead you can select standard shipping to get the free shipping if available.

In this case as the fastest shipping is already selected and item delivered to your, I'm afraid to say that from our end we don't have option to take any action on issuing refund.

You can get more information related to shipping by going through the link : ***********************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/01/2023

Complaint: 19509897

I am rejecting this response because: I chose the free shipping option. It was Amazon CS that changed it without my consent. Also, **** from Amazon Leadership promised to refund the fee in writing. Attached is the email that was sent by Amazon Leadership Team. Also, you completely ignored the horrible CS provided by Amazon. No wonder you have an F rating on BBB.

Sincerely,

*************************

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