Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,474 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for the Acrylic Organizer Storage Bins 2 Packs-Stackable on February 23 2023. The price was ***** with a $10 off coupon. When the item arrived it missing pieces. I contacted amazon customer service and was told it was nothing they could do to accommodate me on this order even though they is at fault.
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased bar stools on amazon.com. Upon checkout, there was an indication that I could return the stools within 30 days. There was no indication that I would be responsible for the return shipping costs. The return label provided indicated that I needed to return the stools to *****. The cost to return the stools to ***** exceeds the cost of the stools themselves. No accomodations were made and no concessions were given for the fact that I was not notified that I would have to cover the cost to ship the stools to ***** to recevie the promised refund.
Business Response
Date: 03/05/2023
Hello,
We have reviewed order details and found that seller has provided pre-paid return label to customer. Upon reviewing further details, we found that customer has returned the item using pre-paid return label on March 3, 2023. As returned item is in transit, we have requested customer to allow the seller 72 hours after receiving their return to issue a refund.

Customer's A-to-Z Guarantee claim has been provisionally withdrawn. If refund is not issued within that time, customer can then let us know.
Sincerely,
A to Z Guarantee Team
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a mattres on the Amazon site on February 2, 2023, Order# ***-6819490-4551449, for $262.38. I ordered it on an installment plan through amazon - so I paid an initial $71.99 on my credit card and then was supposed to be charged the reamining $190.39 over the next several months. I called to cancel the order and was told the order was canceled. I never received the product. For some reason Amazon gave me a refund to my gift card in the full amount of $262.38 and left the monthy payments active. I called them back because that is not what I wanted. I wanted the payments to be canceled - you would think this would be easy but 4 hours later Amazon managed to reverse the full credit on my giftcard balance and fully charge my card for the payout. So now Amazon has all my money and they have the product. No one can help me. I was also insulted, yelled at, hung up on, transfered without my knowledge, and told Amazon could charge my card whenever they want on the call. I could go on and on about the hoorible experience I went through for 4 solid hours trying to get my money back. But bottom line, Amazon owes me $262.38 and I want it back.
Business Response
Date: 03/09/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you're unhappy about the refund that was processed in form of Amazon gift card.

Upon checking your account, I found that a major amount has been used from the refunded gift card and we are unable to reverse the refund method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I only pay for prime for 2 day shipping. When I call they try to convince me it still does until I made one search. The fastest I can get an item is 4 days. I want to know if this is a permanent thing, been going on for 6 months now, or is it temporary. I was promised a call back and told a complaint was filed. Neither of those happened. When I paid and agreed it was two days. So, I expect to pay half price since I get twice the ship time or give back two day shipping. This is a nation wide issue that all of my friends are experiencing and is wrong to change and agreement without informing the consumers
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Oct 8, 2022 Order #***-7399079-4291405 Order total $1,566.39 (1 item)I received the bed 11/1/2022.After taking the bed out the box, I noticed the bed was damaged. I immediately contacted Amazon to let them know.I spoke with the heavy duty department and they set up a pickup through Pilot for the bed.Tracking number: ********* They told me to give it time for them to receive the bed.I waited a month and no refund had been issued. I contacted Amazon where they informed me to contact the carrier (pilot). I set up a claim with pilot. Pilot was able to confirm they delivered the bed to a warehouse in *****, ** and they also provided me with a delivery receipt that I have attach below.After providing Amazon with the information they are still refusing to provide me with a refund.It appear as the warehouse worker forgot to scan the bed.I have been going back and forth with Amazon for the last two months about my refund.
Business Response
Date: 03/09/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn about the negative experience you've had with the damaged bed.

We have escalated this issue to the right team who worked on this and processed the refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery threw a big package over the automatic gate hitting my wife's car causing a scuffle and the package landed on the gate sensor damaging it. I had to get the sensor replaced and gate realigned otherwise I wasn't able to access my car port. I sent pictures and quotes to Amazon insurance and they have not sent an adjusters to check out the vehicle damage as well as the gate.
Business Response
Date: 03/04/2023
Hello,

You can reach ARC to follow-up on the status of your claim, provide updates or new information, or to speak with an adjuster directly using the information below.
ARC Phone: ************** (8:30AM - 7PM EST, M-F)
ARC is best-equipped to resolve your claim in a timely manner.
We appreciate your cooperation and patience throughout their investigation.
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazons website shows me that i can upgrade all five of my fire stick devices and receive 50% off of the original $49.99 price of the new 4K fire stick. I spent an hour on the phone sending a representative the photos of what I was seeing on the website while we were on the call. They advised the deal was expired and it must be some kind of glitch that I can still see the deal. This is unacceptable! If a deal is showing on a customers account it should be honored. They also refused to escalate me to a higher supervisor. If the deal is expired it shouldnt be showing on my account. I am seeking for this deal to be honored.
Business Response
Date: 03/16/2023
Hello,

We occasionally offer promotions to potential customers or to select existing customers.

The promotion you mentioned was offered by invitation only to a limited group of customers, and is valid only for the e-mail addresses to which it was sent. We regret that we cannot extend this offer to other customers.

In the meantime, you may wish to visit other areas of our website for great deals every day:

-- Our Outlet store offers special bargains on a wide variety of products:

************************************
-- Today's Deals gives you the latest sales, rebates, and limited-time offers:

*****************************************]

We value all of our customers highly, and appreciate your loyalty. We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on January 1st 2023,I placed an order for a logitech device order #*******************. I paid by using a $100 gift card that i manually input into amazon acct and the remainder i used my credit card. A few days later i returned the item as it wasn't what i expected. The item was received by amazon on January 12th. I was on the lookout for the refund but nothing happened. After at least 6 phone calls and NO resolutions whatsover i finally submitted a credit card dispute. Amazon kept lying to me by saying i wasnt entitled to my refund, then i had to wait 30 days, then i was told they didnt have the item, then i was told that there was NO supervisor at all to help me. Another call i made resulted to a representative cancelling my return all together which resulted in even more troubles. Due to all this my bank immediately gave me permanent credit for the amount i charged on the card but i was never given back the $100 on my gift card from amazon. I have been calling every week and people keep changing their stories, arent giving my money back and the supervisors are not helpful at all. Today i was told that I AM NOT ENTITLED to my MONEY because it was amazon points? i am at a point of filing a suit because amazon has stolen my money , THE CONTINUE TO LIE and i have emails with them to support. Nobody EVER GIVES A RESOLUTION or takes accountability. I need my money back and i am tired of chasing amazon. It has officially been 60 days since the days amazon received the item back and they are still holding to my funds and lie. this is illegal.
Business Response
Date: 03/07/2023
Hello,
We received your email.Could you please provide us the return tracking.Once we verify the return we will assist you with the refund.
Thanks,
*****
Customer Answer
Date: 03/11/2023
Hello, the tracking number is 1Z1V17R52621401971

Sincerely,

*************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** March 1, 2023 I contacted Amazon. Due to constant issues on their end I am not receiving text messages through the automated system as well as through a rep. ** this particular day I spoke with a rep named ***********, who sent an email for me to authenticate my account. **ce I did so I then received another message to authenticate my account via text message which, I never received. Again, on going issues with authentication via text message. The reason for my call to Amazon regarded a refund based on a return that, I am still waiting for. The item was returned via ***** I want my refund asap. I have included screenshots of the ongoing issues and the order I placed that was given to *****
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/04/2023

Complaint: 19522478

I am rejecting this response because:The email provided by the bbb IS THE SAME as my Amazon account, a picture was provided in my compliant of the item. The ***** NUMBER IS 111-2220592-2433012. You should have been able to find the order with the picture and SAME EMAIL. Again, the email is ******************** It is on THE COMPLAINT to the bbb. Im not sure Amazon, what you are not understanding- WHERE IS MY REFUND?

Sincerely,

***********************
Business Response
Date: 03/10/2023
Hell ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in refund of your order of "Bargoose | Zippered Twin Mattress Cover".

Upon checking your order, It appears that the package has been lost by the return carrier.

In this case, I've issued a full refund of $34.83 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to close my amazon account for months but they have taken forever to send me my items back. I triple checked that there was nothing listed on my amazon account any longer but somehow something got added to me inventory. I should not have been charged for months of using amazon to sell when I had nothing available in my inventory! I've been waiting forever to close my account!Please refund my amazon selling fees and close my account!
Business Response
Date: 03/02/2023
Greetings from Amazon.com,
Hello, my name is ******** and I'm a member of the Amazon.com Executive Seller Relations Team.
The Executive Team has received your email and requested that I research this issue and respond on their behalf.
Unfortunately, I was unable to relate a selling account for the email address from which you sent your message, *****************.
We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.
Resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account.
As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.To change your email address, follow these step-by-step instructions:
1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Password Settings section, click "Change".
4. On the Password Settings page, enter your old password and new password, and click "Submit".
Thank you for selling with Amazon,
Customer Answer
Date: 03/02/2023

Complaint: 19522168

I am rejecting this response because:

my email is *********************

Sincerely,

***************************
Business Response
Date: 03/16/2023
Hello from Amazon,

I understand that Selling Partner (SP) wants to close their account and wants refund for subscription fee.

Upon review, we found that they have created a case:12117912871 for the subscription fee refund, and it was declined. Please note that we will not be able to provide refund if SP has used the selling services.

If they want to avoid future charges, we request them to please downgrade their account.
If they wish to close their account, they can do it by following these steps:

> Go to Settings and click Account Info. In the ****************** section on the right hand side of the page, click Close Account
There are few steps that they need to follow before closing the account.
Please ask them to refer to this help page for more information:

**************************************************************************
Thank you for contacting Amazon.
Customer Answer
Date: 03/16/2023

Complaint: 19522168

I am rejecting this response because:

I have been trying to remove all my inventory for months. That is obvious on my account. There was one listing that stated it was set for removal and not active. Then it became active without my knowing. You can and should refund me. That is what is right. Not corporate red tape to force small sellers to pay hundreds in fees with a purposely complicated selling system that is ****** confusing. I did not want an account any longer months ago. I demand a refund and for you to cancel the account!

Sincerely,

***************************
Customer Answer
Date: 04/14/2023

Complaint: 19522168

I am rejecting this response because:

I have been trying for 6 months to remove all of my inventory for amazon FBA. I have been trying to close my This is my second better business bureau complaint with Amazon FOR THE SAME REASON. I have been trying to close my amazon account for 6 months!! for months after creating removal orders, deleting listings from several country websites, doing everything possible to close my account. ********************** still refuses to close my account and claims that I still have active listings even though I've deleted and created removal orders OVER AND OVER. This is fraud. I'm about to chargeback on my credit card unless someone closes my account immediately. I don't care about any of my inventory left. Close my account and stop charging me IMMEDIATELY!!
Business Response
Date: 04/18/2023
Hello from Amazon,

I understand that Selling Partner (SP) wants to close their account and wants refund for subscription fee.
As a one time exception, the seller was reimbursed for a total of $79.98 which is equivalent to a 2 month of subscription fee. The reimbursement will be visible in the nest 24 to 48 hrs in the seller central account.
In regards to the termination of the account, this needs to wait until all the pending removal and disposal order are completed, and the account balance is $0. Once these last two conditions happen, the seller can request the termination of the account to our selling partner support team.

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