Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon No-Rush Rewards program seems fraudulent. Any Rewards you gain for selecting slower shipping has an expiration date of no more than a couple months and can only be used with digital purchases. However, the digital purchase process is anything but transparent. For example, Kindle digital book purchases are always "1-click" purchases without ability to select payment options, and are by default taken off any Gift Card balance on the account. After contacting customer service, it seems I cannot use No-Rush Rewards without clearing the Gift Card balance, essentially locking the Rewards balance behind the non-expiring Gift Card balance. This effectively makes the Rewards balance unusable and I gather that Amazon has intentionally done this to save on shipping costs without any real quid pro quo from their side. Considering none of this is disclosed at time of purchase, this is effectively fraud to me. Additionally, you cannot view your Rewards balance from your account and must already have a bookmark to the appropriate URL. Relatedly, any digital music purchases are not as straightforward as physical or Kindle purchases, nor even resemble them. Digital Music purchases seem to need go to through their site's Music Player interface to get to a specific song you want. It's very difficult to make a song purchase without wading through the Music Player's attempts to sell you Amazon's music streaming service.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding No-Rush Rewards program and It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've forwarded the details to concerned team to determine what went wrong, so that we can take necessary measures for corrective actions and work on this internally. Your experience here has been highly
unusual and is not at all typical of what you can expect when shopping with us.

I hope you'll give us another chance. Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two NVME SSDs last year during the Black Friday season, order number is 111-8285621-7046627. Did not use, did not open the seal, Return the items during Dec 2022 through Amazon provided shipping method, *** QR code. The tracking (1ZE748Y49002910744 given by Amazon, since they provided the shipping) shows delivered Jan 4th, 2023. I contacted amazon regarding the refund several weeks ago, the agent told me: as i can see here the return process has not yet completed, it'll take 60 days from the carrier first scan i request you to please reach us out on 03/01/2023 we will help you further. Then on March 1st I chat with amazon again, the response I got is It seems the item was not yet processed at our return center and the 60 days also passed. WE are unable to take actions. In this case I request you to please contact carrier. The return method was handled by Amazon, I did not even purchase the label, how I am the one who contact ***? ****% customer abuse, pls refund my money.
Business Response
Date: 03/04/2023
Hello,

I'm [NAME]*********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In reference to the expected returned item (s) in 111-6288564-5864258, TEAMGROUP MP34 4TB with DRAM SLC Cache 3D NAND TLC NVMe 1.3 PCIe Gen3x4 M.2 **** Internal SSD (Read/Write Speed up to 3,500/2,900 MB/s) Compatible wit.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait the pertinent waiting period from the day it was received by the carrier to allow for any delay in delivery or processing. We'll request a refund to your original payment method and send you an e-mail confirmation as soon as we process the return and are able to validate the expected item (s) was/were returned

For this/these particular return (s) we have been able to determine that since the carrier has confirmed the item (s) as received on January 27, 2023, if you don't hear from our returns center AFTER the end of March 30, 2023 in regards to a refund, please refer back to us so we can find out what might have happened with the return and check it's details.

Thank you for shopping with Amazon, have a great rest of the day.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 03/08/2023

Complaint: 19524389

I am rejecting this response because:
The order merchant responded to, is not the order I am mad about in this post.

Sincerely,

***********************
Business Response
Date: 03/25/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In reference to the expected returned item (s) in 111-8285621-7046627. I have checked with our internal team and see that It appears the item was not yet processed at our return center and the 60 days also passed. WE are unable to take actions. In this case I request you to please contact carrier.

I hope this helps.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 03/27/2023

Complaint: 19524389

I am rejecting this response because:
1. The return shipping label was created by amazon.
2. As I showed in the screenshot, it is amazon who asked me to wait for 60 days and said they will help after that.
3. Amazon should be the one to contact the carrier.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of transaction: February 26th, 2023 - Amount charged: $10.99 - Company Amazon music subscription canceled & the customer service agent I spoke to on February 27th, 2023 specifically stated that a one time refund amount of $10.99 should be credited to my bank account and it should take 48 hours.It is now past 48 hours and I still haven't seen any funds.
Business Response
Date: 03/04/2023
Hello,

Ive checked the transactions on your account and couldn't find any charges for the amount that you mentioned. Since the credit card in question is not listed as a payment method, I am not able to investigate further and recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

We look forward to seeing you again soon.
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FEBRUARY 13 AND FEBRUARY 25 AMAZON IS FULL OF SCAM ARTISTS!!!! FROM THE ***** ASSOCIATE TO THE DRIVERS!!!! I ***** TWO ITEMS!!!! ONE WAS DELIVERED TO THE WRONG ADDRESS WHERE HE THEN GAVE IT BACK TO THE DRIVER TO GET TAKEN TO THE RIGHT APARTMENT AND FOR A WHOLE I DIDN'T KNOW IT WAS DELIVERED UNTIL THEY ASKED ME TO GIVE A SURVEY!!!! THEN I WAS TOLD THEY DELIVERED IT AT 5 AM AND BECAUSE THERE WAS PICTURES I CAN'T GET A REFUND DUE TO A NEW RISK AND LOST POLICY THAT YOU DON'T EVEN SEE UNTIL THEY SEND YOU A SYSTEM GENERATED *****!!! THEN MY SECOND ***** I WAS TOLD IN THE ***** DELIVERED TO A SAFE AND I WAS TOLD TO ASK MY NEIGHBORS ABOUT IF THEY HAD MY PACKAGE ONLY TO CALL IN AND TO BE TOLD IT WAS MISMARKED AS DELIVERED AND I SHOULD RECEIVE IT WHICH I NEED DID AND I EVEN GAVE IT A EXTRA TO WAIT TO CALL AND I STILL DIDN'T RECEIVE AND NOW THEY SAYING THE SAME BS AGAIN THAT THEY CAN'T REFUND ME MY MONEY!!!! THAT IS BAD CUSTOMER SERVICE AND WHEN I ASK COULD I HAVE A ***** OR PHONE NUMBER FOR CORPORATE LEADERSHIP I WAS TOLD I HAD TO WRITE A LETTER TO HEADQUARTERS AND THEY HAVE A P.O. BOX I CAN SEND IT TO AND THEY'LL GET BACK WITH ME!!! IT'S 2023 HOW DOES A COMPANY THIS BIG NOT HAVE A ***** ADDRESS OR PHONE TO TALK TO SOMEONE IN UPPER MANAGEMENT!!!! THAT'S SOUNDS LIKE NOTHING BUT A SCAM AND A JOKE OF A COMPANY!!!!
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/04/2023

Complaint: 19524164

I am rejecting this response because: THEY PUT A DEROGATORY **** AND RED FLAG ON MY ON MY ACCOUNT TO WHERE NO ONE CAN HELP OR FIX OR SEE WHAT'S GOING ON ON MY ACCOUNT THAT'S WHY I WANT TO TALK TO SOMEONE IN UPPER MANAGEMENT!!! I NEED SOMEONE TO CALL ME TO EXPLAIN WHAT'S GOING ON WITH MY ACCOUNT AND HOW I HAVE DEALT WITH **** AND RACIST ASSOCIATES!!!!

Sincerely,

***********************
Customer Answer
Date: 03/08/2023
THE FIRST ITEM WAS DELIVERED TO THE WRONG APARTMENT # AT 5 AM AND DIDN'T KNOW IT WASN'T RECEIVED TO A WHOLE WEEK LATER!!!! THEN FINALLY FOUND OUT IT WAS GOING BACK TO THE AMAZON DRIVER TO REDELIVERY THE PRODUCT BUT IT WAS NEVER RECEIVED!!!! THE SECOND WAS MIS MARKED AS DELIVERED AND I WAS TOLD IF I DIDN'T RECEIVE IT THEY'LL RESEND IT OR GIVE ME A REFUND AND WHEN I CALLED BACK THAT'S WHEN I FOUND OUT MY ACCOUNT WAS RED FLAGGED AND THE THIRD ITEM HAVEN'T CAME YET BUT SOMEHOW MARKED DELIVERED ON MARCH THE 3RD BUT I WASN'T SUPPOSED TO GET IT UNTIL THE 6TH!!! I JUST WANT MY PRODUCTS AND/ OR MONEY BACK AND I NEED A CALL FROM AMAZON UPPER MANAGEMENT!!!! TO TALK TO THEM ABOUT HOW RUDE THEY CUSTOMER SERVICE ASSOCIATES ARE!!!!
Business Response
Date: 03/19/2023
Hello,

Were sorry to hear that you havent received your item from order #***-0071993-9162659.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Amazon ****************
Customer Answer
Date: 03/21/2023

Complaint: 19524164

I am rejecting this response because: YALL NEVER LET ME KNOW THE ***** WAS COMING AND DELIVERED IT AT 5AM AND DELIVERED IT TO THE WRONG ADDRESS AND IT WAS GIVING BACK TO A DRIVER AND I NEVER RECEIVED IT OR GOT A UPDATE ON THE PACKAGE ?? TILL A WEEK AND A HALF LATER AFTER I CALLED IN!!!! THAT'S WHY THEY WAS WILLING TO GIVE ME A GIFT FOR THAT AMOUNT AND SOMEONE DIDN'T PUT IT ON MY GIFT CARD ACCOUNT THAT'S ALL I WANT. THE MONEY ON A GIFT CARD AND NO REFUND AND I WAS TOLD THEY CAN DO THAT SO WHY CAN'T YOU HONOR IT

Sincerely,

**********************;
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Concerning order# ***-4721784-2642633. Cordless phone arrived in plastic bag w/o any shipping protection. It did work properly until today (3/1/23) Now when we talk on phone it sounds like we are in a *************** can not hear us clearly. We threw box away. I reached out to Amazon customer service speaking with "Rayne" @ approx. 9:55pm CST. I had to borrow a cheap corded phone from a neighbor in order to call Amazon. I requested a refund immediately, so I could buy a phone locally; since this is an emergency. The emergency: My wife has a severe heart issue (wheelechair bound) & since I have had to call an ambulance for her 4 times in last approx. 2 months it is crucial that I have a phone that works. We live several miles from closest city. The phone I borrowed from my neighbor is not wireless; therefore my wife can not use it. "*****" transferred me to a member of leadership who insisted I had to return the defective phone before I could get a refund put back on my payment method. I told him I'd be glad to return the defective phone as long as Amazon came to my home to pick it up, but I needed that refund immediately. Please bear in mind I am still a Prime member, so Amazon has my billing information, so it is a moot point that they had to have the defective phone in their hands before issuing a refund. Amazon's leadership solution: I wait for a replacement then use that box so I could drive into the closest town to drop off that defective phone. I do not want a replacement which I informed the member of Amazon leadership. It feel on deaf ears. On top of it all I am on Social Security (physically disabled) The reality of this mess: Amazon has put my wife's life in danger. We are on limited income, so we will have to wait until this mess is resolved to buy a wireless phone locally. She can not use this corded phone in case of an emergency. This is a life threatening situation.
Business Response
Date: 03/08/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that the phone that you received was defective. I completely understand the severity of the situation that you mentioned.

I've issued a full refund of $30.99 which will be processed to your original payment card within 3-5 business days. In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19523979

I am rejecting this response because: The only missing part of this reply is I demand some form of monetary compensation for putting my wife in danger & for the rude manner in which I was treated by amazon.com customer service. At this point I'd like to share my physically disability: it is a rare immune system disorder called "job syndrome (I can not fight off infections) so anytime I go out in public I must wear a mask, but still I am endangering myself. My wife has a severe heart condition, is wheelchair bound, and is on oxygen 24/7. We have in-home healthcare workers coming to our home. Their schedules vary from week to week, so they call our home frequently. We have gone without a cordless phone for several days, so my wife could not communicate with these home healthcare workers (she is wheelchair bound) since the only phone we've had is a borrowed corded phone

Sincerely,

***********************
Initial Complaint
Date:03/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a wig from this company order number is Order ID: *******************. The wig was terrible and not true to length! This seller has been emailing me and asking me to change my review and that he would give me a refund. According to Amazon a seller can not email you and ask you to change a review. Amazon ignores all of their own rules and allows these folks to access our emails and they worry us to death. I an also filing a complaint with the **** Its time for a investigation of Amazon because they are stealing our money
Business Response
Date: 03/10/2023
Hello *******,

Thank you for informing us that the seller for '4x4 Closure Water Wave Lace Front Wig Human Hair Water Curly Hair Wig for Women Glueless Pre Plucked Human Hair Wig Water Wave Curly Wet and Wavy Wig' may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a keychain and they refuse to give me a refund after losing my order. They say I have to wait a week when I am owed a refund now! A WEEK! Mothers Day Gifts for Mom,Mom Gifts for Women Keychain,Gifts for Mom from Daughter Son Present Jewelry,Gifts for Best Mom is what I bought and I got it on February 24, 2023. They refuse to help, they are scum
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 21, 2023 I paid *****, the item was heavily damaged and covered in glue and other pieces of wood had signs that they were chipped and broken. The company was very rude and basically blamed me and told me that if I buy used what should I expect. Okay well the listing on amazon didn't list any of these issues, nor were their pictures so how was I supposed to know the extent of the damage? I sent the item back and it seems to have gotten lost in transit. Now they're telling me to wait a month to get any refund and at this point I'm so disgusted!
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/1/2022 around 4:10pm an Amazon driver came to my home and delivered several packages to my home. I have a VERY large driveway area that was open and then I had 1 car park closer to the house walkway. This driver decided to turn around in the small area between the car and the walkway instead of using the VERY large open area and drove through my yard, tearing up grass, driving over the concrete edge stones, through the Arborvitaes breaking branches and running over the metal lawn ornaments I had 2 feet off of the driveway flattening it. Luckily I had come outside to grab my package and actually witnessed this happen because the driver took off. I even ran out into the driveway trying to flag them down and they sped away. I immediately got online to find a number to call Amazon and after about 45 minutes and 5 transfers was finally put in touch with someone who could take the claim call. They took my info and said someone would be in touch. Where my complaint comes in is the claim company Amazon uses. They reached out, had me fill out a full claim form (which I did) and include all of the photos (which I did). The only thing I did not have was a cost at the time because the damaged object was not something that I could go out and repurchase it was going to have to be repaired so I was going to need to get an estimate. I let them know this in the claim form. A few days later I get an email stating "AFTER CAREFUL CONSIERATION WE CAN OFFER YOU $150" This item is all metal and I have yet to give them an estimate. I ask them what consideration they have done. They back pedal. I reiterate I have to get an estimate and it is the holiday it will have to wait. I ask how many they need they tell me 1. After the holiday I get them the estimate for $1500. It is all metal and small pieces that will have to be repaired. They come back with an email stating "AFTER CAREFUL CONSIDERATION WE WILL GIVE YOU $200. and then refuse to speak any further and they ask me for a review
Business Response
Date: 03/05/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have escalated this issue to our logistics team and the team has responded that the claim has already been granted and the max ************* ARC team has provided is $200. However, if you have concerns with ARCs resolution or have additional evidence to support your property damage claim, we recommend that you contact them directly using the information below.

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Claim Number: AMZ2022196988

We're sorry to learn of this experience regarding your property damage claim.

We appreciate that you took the time to write to us and we have noted your feedback.

We encourage you to complete ARC's "How's My Driving" survey to share this experience directly with ARC.

If you have any additional questions, you may reply directly to this email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19523770

I am rejecting this response because: I did what she stated I needed to do and their response to me was, and I quote "Hello, Management previously reviewed this. We will not be issuing anything other than the $200.00 already sent. Thanks, *************** was told to submit one estimate, I did that (which was for $1500) and I was sent a check for $200 and told this was the *** they were going to pay. I was told repeatedly "After careful consideration" yet when I asked them what considerations they took, they refused to tell me. I stated to them if this the *** they are going to pay to have a 100% metal piece of yard art repaired that has been run over by an Amazon driver in a van I just needed to know who can to it for that price so I can reach out to them to do the work. I talked to 3 companies that quoted me well over $2000 and then found someone willing to do it for $1500. This is not some cheap plastic piece of c*** in the yard. It is 100% metal that will need to be taken apart and put back together. There is even one piece that will have to be recreated because it was damaged so badly it is not repairable. Again, this is due to your driver going through my yard and tree instead of using the wide open driveway. *** has been given all photos and estimate and REFUSES to talk to me any further, give me any additional information, or fully compensate me for the damages caused to me by this Amazon driver going through my yard. I want to be fully compensated.

Sincerely,

*************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a wig and the wig shows delivered but I havent received my package and Im asking for them to ship me the package. And ** told there isnt anything they could do about it.
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

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