Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon first suspended my account for suspicious activity when buying a 10 USD items asked the suspicion to be removed and while this was done every time I would log in the account would get suspended right away again then amazon banned my account permanently without possibility appeal
Business Response
Date: 03/20/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
============
Customer Answer
Date: 03/20/2023

Complaint: 19524779

I am rejecting this response because: The account in question was new, neve used to purchase or sell and was constantly ''blocked'' for no re reason what so ever, id as you what terms of service I have violated by never buying anything, never selling anything or having any commercial transaction, In fact the time I tried ro have a transaction of about 10 euros I was blocked, then unblocked 5 or more time and was never able to conclude any transaction.

Word of all I was reinstated, able to send the order, then blocked without even warning me unless I did log-in your website then un-blocked re did the same ***** and re blocked gain for what ever reason.

To me its seems your company arbitrarily decided by non sensical policy that I wanted to violate your ToS mind you my CC was never charged any amount.

attached a screenshot of the emails

Sincerely,

********************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following is my order number for the item I'm disputing.
111-8268241-1626640
Order date 12/16/22
Delivery date 12/18/22
Item: wooden room divider

Customer Answer
Date: 03/02/2023
On December 16th 2022 are ordered a wooden room divider almost 6 ft tall the amount for this divided was $137.80. delivery date was for December 18th 2022 on this delivery date I was up very early at 6:00 a.m. I was tracking this item I was sitting by my door in the living room with the door opened approximately 7:00 a.m. it said delivered no one came up the stairs with a heavy room divider and placed it at my door and did not knock on my door because this item requires me to sign it you cannot leave this item without my signature I never seen anyone I never seen the item I never signed for anything I contacted Amazon told them I never got it they said go file a police report I refuse because that's a fraud claim I asked for my refund they refused they were also very rude to me I'm a senior I am disabled I cannot afford to have my money taken from me the only proof I could state is I never signed it and that's required for me to get this item I never even gotten it I asked them to track it they refuse also with Amazon items to delivery person is supposed to take a picture as proof it was delivered at that location they refuse to even send me proof of where it was so I will send no picture of it was delivered and my signature was never done because I didn't get it please help me I just want my money back from Amazon or second alternative a full credit
Business Response
Date: 03/04/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/06/2023
Order number
111 ******* 1626640
That is my order number I checked it 6 times . Delivery December 18th , 2022
Item wooden divider
Email address
***********************
It's all correct
Business Response
Date: 03/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular, we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we wont be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and we recommend that you to contact your local authorities if necessary in order to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the *** to the online police report or the following information:

- ********** report number regarding this incident
- The name of the related station
- Crime Reference Number/*** of report/Reference number provided

Please contact us back when the police report is complete. We are unable to accept police reports that are in pending or any other incomplete status.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 03/17/2023

Complaint: 19523133

I am rejecting this response because:

They ripped me off. Based on what investigation. I've asked to provide with something a photo as required for all Amazon drivers to do . It's required that this item be signed for upon delivery. I asked for proof of that. What I know is I was in my living room door wide open shortly after 6 am sitting by the front door. Once it said delivered immediately I went to the door no pkg. I reported not delivered. Amazon was rude and told go file a police report. Which leads to no where. If not a refund they could have at least gave me credit back.

Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I left a review on a product then requested a return. The seller then sent me a gift card and asked me to remove my review. Amazon then blocked me from leaving reviews saying I was paid to leave a review. That is not the case. The seller wanted to make things right with me so I received my refund via gift card instead of being paid back by Amazon. I keep being told I have violated company policy and I do not believe I have.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the community Review guidelines. To help you with this, I request you to write back with ASIN or ISBN of the item reviewed so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19524737

I am rejecting this response because: the product is no longer available for sale via Amazon. The product was sold by *************** which I purchase on 1/12/21. The product name is TBI Pro Ultrasonic Pest Repeller Wall Plug-in. There is no current ASIN or ISBN.

Sincerely,

*******************************
Business Response
Date: 03/09/2023

Hello ******,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons ${DELETE NOT APPLICABLE REASONS}:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ***************************************.

To learn more about this policy, refer to the following resources:
-- "Community Guidelines":
*****************************************************************************
-- "Anti-Manipulation Policy for Customer Reviews":
*****************************************************************************
-- "About Promotional Content":
***********************************************************************************

Amazon Review Moderation team
Customer Answer
Date: 03/13/2023

Complaint: 19524737

I am rejecting this response because I was never paid to leave reviews. I was refunded for my purchase after the seller asked me to remove my negative review. The seller shouldve been banned and not me. Amazon doesnt value their customers leaving negative reviews alerting others from wasting money. Moving forward I would imagine you would want someone to leave honest reviews to improve the quality of your products and services.
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased your "curtain rod set" from Amazon Order number 113-0989060-5636252.Nice rod but only one was in the box. It is NOT a set as advertised. This is either a mistake or a deliberate "bait and switch" which is not lawful. Amazon suggests that I send the rod back for a full refund however I just want the other rod and accessories as advertised. I am not currently enjoying this shopping experience as advertised in the enclosed flier that you promised your customers I now see from the product reviews that other customers who purchased this item have had the exact same problem.Amazon is deliberately deceiving customers by claiming this is a set. This is bad business practices. I called Amazon TEN times and spoke to representatives from at least five different countries who refuse to send me my other curtain rod as advertised.I spoke ***** (supervisor of customer service who refuse to listen or help and rudely hung up on me! This is extremely frustrating to falsely advertise a product like this.Please send me one curtain rod plus accessories to complete my order and satisfaction.I did notice after the fact that SEVERAL others customers had this SAME problem as well My shipping address ***************************** 155 ************* PUBLIC SAFETY *************************** ************
Business Response
Date: 03/03/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with the order #***-0989060-5636252.

As informed by our executive Customer Relations team member, "It looks like you were previously refunded for this order so I am unable to send a replacement.

We do not send additional items that are missing from original orders."

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/07/2023

Complaint: 19524715

I am rejecting this response because: Amazon refuses not only to correct it's mistake but has no interest in correcting it's deceptive business practices of listing ***** company's advertisement of a curtain rod set and only sending one rod. Amazon and ***** collectively are deceiving customers, bait and switching and have no intention to stop this intentional deliberate and malicious behavior towards their loyal customers. Please post this review so that everyone will know about Amazon and ***** oroducts

Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/19/2023 I reviewed my Amazon digital subscriptions and noticed an unauthorized service to Dove Chanel. I chatted with an agent via their app explaining that I never approved the service and he offered to refund 6 months of the subscription. I asked to speak with a supervisor and she reviewed my account. She informed me that the subscription was approved via email as a trial on March of 2020. She also reviewed and confirmed my account did not have an email associated with it. She promised a full refund of all months from April of 2020 through July 2022, as the other agent had previously provided 6 months refund. She gave me a time frame of 3 to 5 business days to process my complete refund for the unauthorized service. On 2/28/2023, I reached out to customer service via the app to check refund status. The representative informed me that digital orders can only be refunded for 6 months and offered to refund an additional month of service as a courtesy for the misinformation the previous representative had given. I again requested a supervisor and was transferred to ********. She informed me that they are only able to refund 12 months of a digital service per company policy and directed me to file a dispute with my (Amazon) credit card company. I am including both letters received from the supervisors I spoke with. I am unable to find a chat log, but am sure they have both recorded phone conversations as well as the chat logs they should be required to provide.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the digital subscriptions. To help you with this, I request you to write back with order ID and transaction ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a guitar on Amazon through a third party seller, ***************, ***************************************************************************************************, Telephone: ************, owned by *******************************, on 1/24/2023. The Amazon order number is 113-6681581-2652200.The guitar received was defective. I chose to return it for a full refund, per Amazon policies. The seller contacted me and tried to convince me to make a warranty claim on a brand new product rather than return it. This was unacceptable to me and I returned the item using Amazon procedures. The seller deducted $140 from the total refund as a restocking fee and claiming that the item was not defective. While the sellers opinion is irrelevant, I did provide photographs showing the defect (perhaps the seller is not able to identify the defect from their own perspective). I contacted Amazon in an attempt to obtain the $140 that was not included in my refund on 2/12/2023, 2/14/2023, 2/17/2023, 2/27/2023, and on 3/2/2023. On the first four of the five calls I was told that I was clearly entitled to a $140 refund and Amazon promised that if would be made in 48 hours on the first two calls, 7 business days on the third call, two business days on the fourth call, and that it could take months on the fifth call. Under the Amazon A-to-Z warranty, and based on their telephone commitments to me, I should have received the $140 before now.Maybe Amazon wants a refund from *************** before refunding the $140 that they say I am entitled to receive. *************** has a history of being difficult to work with on such matters. Amazon makes a commitment to customers with the A-to-Z warranty and hey have failed to meet their commitment to me. By selling on behalf of third parties and having an A-toZ warranty, Amazon advertises that they are assuming the risks associated with purchases from third party sellers; however, they are refusing to honor their commitment to me.
Business Response
Date: 03/03/2023
Hello *************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the refund for the order #***-6681581-2652200 placed with a seller on our website.

To help you with this, I've added $140.00 Gift card to your account. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/02/2023 I order a ************ Generator DF4500 for $1200.00. Order ID ~************************ package was derived on 02/04/2023 and we noted that there was some minor damage to the outside of the shipping carton. It did not seem to be enough to cause alarm.On 3/01/2023 Package was finally opened and assembled and installed on RV.after install the generator was started again to run it's break in period of 5 hours. The generator keep stalling and would not stay running. We started the trouble shooting methods and upon completely removing the battery we found that the battery was actually Swollen and leaking inside the machine. This is in addition to the telescopic handle that is on the bottom of the machine being broke and not locking into place.I contacted Amazon via chat I was disconnected and had to start another chat. I was informed that this is a non returnable item and that there is nothing Amazon could do that I needed to call the Manufacture directly.Ummm No... we have 30 days per Amazon policy to have returned , replaced or refunded. no where when buying did it state that there was a no return or refund policy.We then called Amazon and after being hung up on for requesting a supervisor ( 2xs) we finally called and demanded the American Desk Supervisor which we never received. We were told so many different things and after 2 Chats, 7 phone calls and 1 hour and 58 minutes on the phone only to be told basically, that, me the consumer is a nobody and that it is not their problem when I paid them their money for the defective and broke merchandise is unacceptable.I do not want an apology, I do not want a phone call, I do not want excuses.I will not call, email or chat. I wasted enough of my time with AMAZON REPS. NO Exceptions!I want a refund or a replacement machine no exceptions!Here are the pictures of the leaking battery we did not take pictures of the handle not locking into place.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Since this item is classified as non-returnable, we require photo evidence of the item's condition before we issue a refund or create a replacement order.

We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after 01 March 2023 .
The information must be visible in one photo.

Once you have taken the above photo, please reply to this e-mail with the Order ID ********************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before Saturday, 16 April 2022 to be considered for review.

Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Please note the e-mail has to come from the email address belonging to the account that made this order.

Please share the images as requested, I refer you to check the email sent on: Wednesday, March 1, 2023 at 6:25 PM (PST).

Thank you for your understanding.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19524647

I am rejecting this response because:

I am not wasting anymore time with Amazon and Amazon's subverted policy verbiage which Amazon choose's to invoke whenever it benefits Amazon, only for Amazon to decide how and what action will be taken..

Apparently, as another Rep that failed to read and understand the full complaint and selected only to address what you decided to address. We will not be communicating or performing any dismantling actions of the machine to satisfy Amazon.

If Amazon wishes to see the problems send someone with a camera to take pictures of the issue and decide. Amazon's willingness to constantly waste the consumers time is Non-sense. This is our last communication with Amazon.
IN PLAIN ENGLIsH ~ YOUR RUDE AND IGNORANT STAFF WASTED ENOUGH OF MY TIME, MY TIME WILL NOT BE WASTED AGAIN.. Revert to original communication and complaint and read fully..

We reject the proposed solution and findings: Amazon can send someone to take pictures and inspect the machine on site at our availability..

My next communication is with Chase to file a claim and to Legal should that fail..

You sold a defective item and there are laws against such actions In ****************************

Sincerely,

*************************
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account using the reason that it was linked to a previously closed account. This is not true as I only have and have always only had one Amazon account which is just over 12 months old. I have only made a few purchases using my account. I have recently attempted to create a Kindle self publisher account and during this process my account was closed with no warning or rationale.I tried to dispute the reasoning and only got the same standard auto responses each time with the last time stating that the decision was final and that I would not be able to open and Amazon account ever again.I am at a complete loss as to the reason why my account has been closed as they will not share any information with me about any possible linked accounts or any other reasoning as to the closure of the account.This is extremely unfair, I have been a diligent user and followed all of the rules and policies.I have no other linked accounts and have not violated any policies that I am aware of.Please could you look into this matter for me and assist me with a resolution?Kind Regards,*****************************
Business Response
Date: 03/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 03/16/2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding the treatment I have received as a seller on their platform (merchant token AIVGB4KVQQY8I, storefront name: Purchazio). On January 17, 2022, my seller account was deactivated by Amazon for alleged violations of their code of conduct. Despite my numerous attempts to contact Amazon to address the situation and reactivate my account, I have not received any response or explanation for the deactivation.Furthermore, Amazon has charged an exorbitant amount of $160,000 from my seller account without any clear explanation or justification. I strongly believe that these charges are unwarranted and unjustified.As a long-********************* on Amazon, I have always worked hard to maintain the highest standards of customer service and to adhere to all of **********************'s policies and guidelines. I am confident that there must be a misunderstanding or mistake that has led to the deactivation of my account and the charges against **** am respectfully requesting that the Better Business Bureau assist me in resolving this issue by working with Amazon to review my case and provide a clear explanation for the deactivation of my account and the charges levied against me. I would like to have the opportunity to rectify any issues that *** have led to the deactivation of my account and to have the charges refunded if they are found to be unwarranted.Thank you for your attention to this matter. I am hopeful that with your assistance, we can resolve this issue and I can continue to sell on Amazon.Sincerely, *****************************
Business Response
Date: 03/03/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Drop Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on January 17, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon
Customer Answer
Date: 03/04/2023

Complaint: 19524507
Dear BBB Team
I rejected this response because amazon stolen ******* $ from my seller account without any notification. Also Amazon declined all my attempts to refund this money.

Also I provide PoA for Amazon about Drop Shipping Policy:

Dear Amazon Support Team,
I am writing to provide additional detail and evidence regarding my previous violations of Amazon's drop shipping policy, and to demonstrate that my account is now fully compliant with all Amazon policies and guidelines.
As previously stated, I acknowledge that I have been drop shipping products from third-party suppliers directly to Amazon customers, which is a violation of Amazon's policy. However, since then, I have taken several steps to rectify the situation and ensure that my account is now fully compliant with all Amazon policies.
Firstly, I have terminated my drop shipping agreements with all third-party suppliers. I now source all of my products directly from authorized suppliers and manufacturers, ensuring that all products are authentic and meet Amazon's strict quality standards.
Secondly, I have implemented strict quality control measures to ensure that all products are accurately described, priced, and fulfilled in a timely manner. All products are now shipped directly to Amazon's fulfillment centers, and I have enrolled in the *** program to ensure that all customer orders are fulfilled promptly and efficiently.
Finally, I have taken the time to thoroughly educate myself on Amazon's policies and procedures, including the rules and regulations concerning drop shipping. I now fully understand the importance of compliance with all Amazon policies, and I am committed to adhering to all guidelines in the future.
I would like to request the reinstatement of my seller account so that I can continue selling on Amazon through the *** program. I assure you that I am fully committed to complying with all Amazon policies and providing the highest level of customer service to my customers.
Thank you for your time and attention to this matter. Please find attached additional evidence of my compliance with Amazon's policies and guidelines.
Sincerely, *****************************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau Support,Please be advised that my product ASIN B08WHQBF4N has been mistakenly diactivated by ERROR in the German marketplace. Despite the fact that I have provided all the necessary documents proving the absence of intellectual property infringement of patent number ********* several times, the Amazon Seller Performance Team still did not accept anything and did not activate my product ASIN.I have done a great job by researching the difference between my product ASIN B08WHQBF4N and patent number ********* using the link ******************************************* to find the patent and its details. Please note that the photos found in this patented design database are clearly different from my product design.Please check in the attachments, PDF document with all the differences between my products and patent number *********. On the side, we do NOT use any curve lines textures patented as a part of the design. Our product has straight lines along the length of the product, contouring the shape of the foot. We do NOT use textured dots as part of our design. Our product is entirely flat and rounded on the edges. We do NOT use the patented dot-shaped texture in our design. Our product has a diamond-shaped texture. We do NOT use round-shaped lines in our design. We used sharp edges as part of our design. We do NOT use the designed relief on the edges of the product. Our product is entirely flat and rounded on the edges. We do NOT use the designed green and orange color palette. Our highlighted colors are RED and WHITE. This is a very important matter for me, thats why I kindly ask you to help me resolve the situation with Amazon. I am selling the insoles but different variations (by size) under my own brand, EASYFEET, with trademark registrations in the *** and *** I do not violate anyone's intellectual property rights. Please, help me reactivate my product ASIN B08WHQBF4N in the German marketplace.
Business Response
Date: 03/04/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on {March 04, 2023}.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/07/2023

Complaint: 19524510

Dear Better Business Bureau Support,

I apologize for emailing again, but I have not received an email from your behalf.
Would you be as kind as to send it once again to me, so I can fill it and work through this required step and provide additional information regarding this case?

Sincerely,

**************

Sincerely,

**************
Business Response
Date: 03/11/2023

Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/03/2023 13:05 MET.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/14/2023

Complaint: 19524510

Dear Better Business Bureau Support,

My registered email id is ********************* and I am reaching out you to escalate Complaint ID #******** - ******************** from March 2th for ******* Marketplace.
Im kindly requesting to review the case one more time.

Please be advised that my product ASIN B08WHQBF4N has been mistakenly deactivated in the ****** Marketplace. I have provided all evidence of the absence of Intellectual property violation of patent number *********.

I have attached invoices for the product, Difference file that shows in detail the difference between my item on ASIN B08WHQBF4N and the design patent no. *********, my Trademark registration certificate in the ** and POA document.

Please, review this documents and reactivate my listing ASIN B08WHQBF4N, as it was deactivated in error.

Sincerely,
**************

Business Response
Date: 03/16/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 16/03/2023 17:04 MET.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/24/2023
Complaint: 19524510

Dear Better Business Bureau Support,
Please note that we have already attached all the requested information.

Explanations, which prove one more time, the difference between our item on ASIN B08WHQBF4N and the design patent no. 005908761
Invoice, Trademark Registations and Appeal.
I kindly ask you to review them carefully. I understand that we sell the same product type shoe insoles, but the DESIGN patent is in question, and we did not violate it. We sell our products under ************* EASYFEET, and we take care not to violate anyone's intellectual property rights by doing in-depth research before listing any new products.
I attached invoices for the product and my Trademark registration certificate in ******* and ** to prove the authenticity of my product.
Please note that this document contains photos of our product that we received by bin check from Amazon.

Please, reactivate my listing ASIN B08WHQBF4N, as it was deactivated in error.

Sincerely,

**************
Business Response
Date: 03/28/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/28/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/30/2023
Complaint: 19524510

Dear Better Business Bureau,
Please note that we have already provided all requested documents (Invoice, POA document, difference file, Trademark registration certificate in ******* and EU).
I sell our products under my own brand EASYFEET, and I take care not to violate anyone's intellectual property rights by doing in-depth research before listing any new products.
Kindly ask you to review my ******** one more time and reactivate my product ASIN B08WHQBF4N, as it was deactivated in error.

Sincerely,
**************
Business Response
Date: 04/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/5/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/06/2023

Complaint: 19524510

Dear Better Business Bureau Support,

Please note that from our side we have already provided all the necessary documents, namely:
Invoice
Difference File
Appeal ASIN B08WHQBF4N
Trademark Registration
Please be advised that these documents prove that we do not violate anyone's intellectual property rights
Please check in the attachments, PDF document with all the differences between my products and patent number 005908761.

On the side, we do NOT use any curve lines textures patented as a part of the design. Our product has straight lines along the length of the product, contouring the shape of the foot.
We do NOT use textured dots as part of our design. Our product is entirely flat and rounded on the edges.
We do NOT use the patented dot-shaped texture in our design. Our product has a diamond-shaped texture.
We do NOT use round-shaped lines in our design. We used sharp edges as part of our design.
We do NOT use the designed relief on the edges of the product. Our product is entirely flat and rounded on the edges.
We do NOT use the designed green and orange color palette. Our highlighted colors are RED and WHITE.
Please, help me reactivate my product ASIN B08WHQBF4N in the German marketplace.

Sincerely,

**************
Business Response
Date: 04/07/2023
We have reviewed this sellers account and the **** B08WHQBF4N in question was previously reinstated in the Amazon ******* store on 4/7/2023. Thanks, Amazon.com Seller Performance

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