Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since August amazon has been charging me on 2 different amazon cards alternating for amazon prime which I did not know about approve of or even used. I've had chase and synchrony banks contacting for money threatening collections. And thia is my first ever missed payment on record I **** about my credit. The banks said to call amazon about it so I did like 2 weeks ago and they were able to see what was happening and that I hadn't used the service. They said their policy allows them to go back 6 months for charges they would take care of it and cancel my unwanted subscription right there and then. They said they would take care of everything and contact the banks so I thanked the woman for her time and left it at that, but the banks are still calling me saying amazon hasn't done any of that. So I just called them again and 1 they only just now canceled my subscription and will only reimburse me for this current month and that they can't do anything else to help me. I mentioned that at this point of thinking of contacting yall but the guy who's probably getting minimum wage from them obviously didn't care and now we're here. I just wanna add I was never rude or yelling and cursing I know it's not the person on the phones fault for the company's problems, but now I'm in debt with a bunch of late fees and such and my credit being trashed because of it. I never intended on even using these cards cause interest is to high I got them on prime week from a special offer made my initial purchase on 1 of em and paid it off everything from. September on I'm trying to dispute. Also I only started getting contacted about this stuff in January so please if yall can help it would be greatly appreciated cause idk what to do at this point the banks won't accept my dispute of the charges until they hear something from.amazon. thank you and have a wonderful day
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Amazon charges. To help you with this, I request you to write back with order ID and Charge ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 18, 2022 I purchased iCoffee *********** Coffee maker from Amazon.com. The device was defective and on December 1, 2022 I initiated a return with Amazon in which I was sent a QR Code Label to ship the item back with **** I brought the package to ******** center on December 1, 2022. The item was received and upon checking *** Tracking number 1Z6V51589051956394 it was delivered on December 06, 2022 at ****** **, ** by Receiver,I was issued an initial credit of $56.96 as this was purchased on a 4 payment plan, for the return on December 02, 2022 and thought that was the end of it.On January 21, 2023 Amazon sent me an email stating "we've issued you a refund in advance for the iCoffee *********** Coffee maker but stating they now did not receive the item when in fact they have said so in all communications and also on my Amazon Account Order History, the item states "we received your item and a refund was issued.In the email Amazon states that they have gone ahead and charged me $216..16 for the item.I have reached out to Amazon numerous times only to be told the same thing, the receiving warehouse is still updating the return, you must wait 60 days, they have also stated that the item returned was not the item at all, and then they said no it was never received at our Warehouse when in fact the Proof of delivery states received by Reciever,I want a full refund from Amazon, this kind of practice is not only wrong and dishonest when Amazon customer service has changed the story so many times its mind boggling how they can get away with that. On February 14, 2023 I contacted Amazon again and was told to wait another 14 days and after waiting the 14 days I was told to wait another 60 days, this is outrageous.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the return refund. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19525791

I am rejecting this response because:

I am providing the requested information.

************** wth the requested information.

Sincerely,

*****************************
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

As informed before, There was a retro charge on the order as the item returned a different model and not the correct item.

I refer you to check the email sent on Saturday, January 21, 2023 at 1:31 PM (PST) about the advance refund and retro charge.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/09/2023

Complaint: 19525791

I am rejecting this response because:
As stated we sent the item back *** stated that the item was received at their facility and the item was shipped and received by your warehouse there was. No indication that we ever would send back the wrong item though item weight is as the same weight as sent to us so the lie that Amazon is stating. Is false and we want our refund? I do not accept your reply what you keep sending over and over again.
Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ** on Amazon less than 6 months ago. The ** is in a spare room and barely gets used. I went to turn it on the other day and the logo comes on flashes and the the screen goes black. I have reached out to the seller on Amazon and they said they will not replace or fix it. When purchasing they did not make it clear that I was purchasing an as is ** as I would not have. When buying a ** like other appliances I fully expect them to last more than a few months especially with how little it has been used. I would not have purchased the tv if I knew that it was not going to be backed in case something like this happened, My order number is 113-7841812-1945833. When purchasing a ** you fully expect it to last years not months.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: *******************.

Upon checking I see that order was placed on Wednesday, August 24, 2022 at 9:39 AM (PDT) and as 90 days has passed, Seller won't be able to provide replacement/return.

I suggest you to check with the manufacturer. Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on February 23rd my items was supposed to be delivered on the 28th of February I contacted Amazon Amazon gave me the runaround saying that the items are going to be delivered on the 1st now they're saying it's going to be delivered on March 3rd I asked for a refund they wouldn't give me a refund and I want my
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

As the order is still in transit, advanced refund can't be issued. As requested before, Please wait for the items to be delivered. If you do not wish to wait more you can inform **** to stop the delivery, Once the items are returned to us by the carrier, system will allow us to issue the refund.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19525546

I am rejecting this response because: I am a Prime Member it states in there policy if you don't recieve your delivery on the delivery date you are supposed to be issued a full refund. I informed amazon, that I placed this order on Feb 23rd it was supposed to be delievered on Feb 28 it is March 3rd still no delievery. I asked them to cancel the order and issue me a refund or reshipped my order. They ssaid I had to wait When did companies start telling you when you can cancel your order. I want a refund and my order reshipped free of charge due to there neglience and unprofessional way in how they handle delivery issues. Please advise!

Sincerely,

*********************************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertising for money gain. Amazon advertises 2 day shipping on most products for Amazon Prime members who pay $150 a month for "fast shipping". On 2/25/23, I ordered a mouse pad, a center console cover, and two car door panel covers that were supposed to arrive via 2 day shipping. On 2/27/23, I received the center console cover and nothing else. I was supposed to receive the other items the same day along with a subscribe and save order for cat food. Amazon is blaming **** and **** states they are still awaiting the package. I contacted Amazon on 3/2/23, as I still had not received any of the other ordered items and was told to wait until 3/3/23, to see if they arrive. They advise me that it could be delayed because there could be a scanning issue or a truck may have been involved in an accident. Who tells customers this? The ********** to only make them feel bad. I have worked in **************** for over 15 years, and that is not something a consumer should be told. Additionally, the tracking states awaiting package. Not sure how Amazon can give such excuses when it have not even left the warehouse. This is no longer 2 day shipping but a week into shipping. I do not believe that Amazon can advertise 2 day shipping if they cannot uphold such timeframe. They need to stop false advertising for money gain. I'd like a refund for my order and a refund for my membership, back to my card. An account credit will serve no purpose as I will no longer be an Amazon customer. This has gone on too long and ********************** doesn't need my money or need me as a consumer. Side note- Amazon chat agent misinformed me that by ending the chat, I would be given an option to send the chat to myself.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery and prime subscription. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19525373

I am rejecting this response because: this provides no resolution. I refuse to contact Amazon directly. They have had their chance to resolve. Two order numbers below. Tracking has NOT changed since 2/26/23
Order 114-6145138-1759452
Order 111-0667900-0116205

Sincerely,

*****************************
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing back with the order details, Upon checking I see that for Order ID: ******************* and Order ID: ******************* refund has been already issued.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

**********************************************************************************

Also, to make this right for you. I have issued the refund of the prime membership of $ ***** USD.

I hope you'll give us another chance. Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised a 45% off promotion if I signed up for subscribe and save for ******************* Liquid Dish Soap Refill, Biodegradable Formula, Lavender, 48 fl. oz. I fulfilled my end of the bargain but Amazon did not. Please refund my card for the missing $5.98 credit. I appreciate an additional courtesy credit to make up for this fraudulent marketing if you expect me to prioritize ordering from Amazon in the future and/or to continue my paid Prime membership.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the 45% Promotion. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 19525481

I am rejecting this response because they did not resolve my problem. They could and should have looked up the order ID themselves. ORDER # 114-6354665-3669053

Sincerely,

****************
Business Response
Date: 03/09/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for providing the order details, To make this right for you. I have issued $ 10 promotional certificate to your Amazon account. Which includes the promotion of $5.98 and the additional courtesy credit.

Also in future, I suggest you to check the discount option before completing the payment and if promotion is not applied while placing the order, Please contact the Amazon customer service so that they can check and help accordingly.

I hope you'll give us another chance. Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made numerous purchases from Amazon over the past month or so as I'm setting up a new apartment. I have been using my debit card and my Amazon Prime **** card. I placed a small order for approximately $75 and received the confirmation email per usual. Within an hour, Amazon places my "Account on hold temporarily We noticed unusual payment activity on your account and need to verify ownership of the payment method used on your most recent order." Amazon had just pulled two individual payments from my account that very morning and all of sudden after a $75 purchase with the same debit card, they place my account on hold. To remove the hold they are requesting a copy of the billing statement with the address and phone number clearly visible. I don't receive a billing statement for my debit card. I redacted a copy of my debit card and submitted that along with a screenshot copy of my name and address from my credit union banking website. I called to try and reactivate the account and was told to wait 24 hrs. No one contacted me so I called customer service again, and was told to wait an additional 24 hours. Meanwhile, Amazon is in possession of my money for the annual Prime membership fee as well as the vendors who are still pulling the money from my account for the items I have ordered but are now saying they are unable to deliver to me so "please update delivery instructions" but I can't do that since I can't access my account! I don't have access to the Prime video app, my ***** is not working nor do I have access to my Prime music app that I have paid for.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard. Upon checking I see that your account with email ID: *************************** is active.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order of a product (Hogwarts Legacy for PS5) from amazon.com on Monday, 2/27/2023. I received this package on Wednesday, 3/1/2023 and the game case was missing the disc inside. The price of the game is $69.99 and with tax and shipping fees, it came to $86.73. I contacted Amazon customer service and was told that the soonest they could get me the game is Monday, 3/6/2023. I believe I have fallen victim to a misleading and unacceptable practice performed by this company. It was their mistake in the first place, and now I have to wait 5 extra days while they hold onto my hard earned money.
Business Response
Date: 03/03/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the property damage by the delivery associate. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 31,2023 **************** Fold 3 worth $1000 I have proof from purolator that Amazon.com.ca mill creek drive have received my package . Amazon is now telling me there are unable to process refund as they have not received the item because i use different carrier , I told them before i shipped it to purolator i asked if i can use purolator was told i can use whatever carrier i prefer . now they said they cant process anything because they dont have the package , i called purolator and was advised item was delivered so no claim can be made, called amazon several times they just hung up on me and said they cant do anything about it , i provided them the time and date it was received and the signature also the tracking number , they wouldnt even initiate an investigation. to find out where the package is this caused me to much stress already
Business Response
Date: 03/05/2023
Hello ********,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you have not received your refund on returned Order No: 701-1835285-4867464
Rest assured, I can confirm that return is now complete and full refund has already been processed.

Amount CDN$ ******* to Original payment method on Friday, March 3, 2023 at 1:34 PM (PST)
Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

You can view details of the completed refund on your Amazon.ca account:
****************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE TRACKING NUMBER IS **********************!!!! THIS PACKAGE IS STILL STUCK IN THE ************* DISTRIBUTION CENTER AND HAS NOT MOVED!!! THIS FACILITY NEEDS TO STOP HOLDING MY PACKAGE AND SHIP IT TO **************** POST OFFICE!!! IT IS VERY UNFAIR THAT THIS FACILITY HOLDS PACKAGES AND DOES NOT SHIP, WHEN THE OTHER DISTRIBUTION CENTERS SHIP PACKAGES IMMEDIATELY AND DOES NOT HOLD ONTO THEM AND NOT SHIP!!! THIS PACKAGE IS DUE TO BE DELIVERED TOMORROW FEBRUARY 27TH!!!
Business Response
Date: 03/05/2023
Hello *****,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm unable to locate an Order or account with the **Mail address and tracking ID filed on this complaint.
If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Better Business Bureau:
It's WEIRD! I think I was complaining about the WRONG BUSINESS! Sorry about that! I was trying to complain against the ************* ******************* because they are HORRIBLE. But somehow YOU got it. Well, I AM 62 after all and I am aging. Sorry about that!

Sincerely,

*************************

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