Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,513 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have purchased from Amazon.com order 114-3746245-3832252 for a Midland Universal Hood and Trunk Lip Mount with NMO Connector, and 6M Cable - Works with Midland MicroMobile MXT105, MXT115, MXT275, MXT400. This item was purchased in January 23, 2023 and arrived as a used item with visible damages. I called Amazon **************** on the day of the delivery and they will contact their seller. The Amazon customers service assures me that Amazon guarantees that they will refund me of my money if seller fails to resolve the issue (I have voice tape conversation for the communication with Amazon). Days have passed and no refund was issue. Called Amazon **************** again and spoke their Supervisor and she said that see did not received any response from the seller so she open an atoz investigation with their Department and again assuring me that they will issue a refund. Days have passed again and no issue refund was sent. Called Amazon again and spoke to another supervisor who asked me if I received any Email from the seller asking me of pictures of the damaged item. No Email from the seller but I told the Amazon **************** Supervisor that I will send her the pictures and she confirmed that she received it and again she mentioned that I will get my refund as Amazon Guarantee as their policy. A month had passed and still not refund was issued so I called Amazon **************** to follow up. Spoke to their Amazon Supervisor and she said that the AtoZ investigation was closed with no reason. He opened another AtoZ investigation and requested me to send pictures of the damaged item which I did again and today March 2, 2023 I received an Email from Amazon that they decline the request with no reason.Your assistance is highly appreciated.******
Business Response
Date: 03/05/2023
Hello,

On February 1, 2023, seller approved customer's return request and pre-paid return label was provided. As customer did not return the item within ****************************************** label from the seller, we have denied customer's request for refund. We cannot expect a seller to issue a refund for or replace an item that a buyer will not return.
For more information about the A-to-z Guarantee policy, customer can refer to our help pages:
**********************************************************************************;

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 03/07/2023

Complaint: 19527749

I am rejecting this response because when I reported this delivery issue from Amazon **************** they advised me that they will contact the seller and I can disposed the damaged item received. This was documented from several calls I made to them (Amazon). Good thing I took pictures of the damaged item before I dispose it.

Sincerely,

*********************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the variation of the following ****s: B07VW8B9MR (parent), B07VV5XRWT, **********************************, B0BJ77RTX1, B0BJ79MX33, B07VX7XVHG. I noticed that ****s B07VW91WQ8 and B07VX7XVHG were removed from the abovementioned variation on the frontend. However, Amazon Support assures me they see on the backend these 2 ****s in a variation mentioned above. Some unscrupulous seller tried to hijack my ****s B07VW91WQ8 and B07VX7XVHG. I request Amazon Support review the following links to verify my statements:**************************************************** ******************************************** I noticed that the storefront was changed from ******* Hats to the Aahwan store without my knowledge. Also, the brand name was changed from ******* Hats to Wociud when I'm trying to search for my items by searching the "******* hats" key. Due to the above attempt by another seller to hijack my 2 ****s, I am facing error **** on the following ****s of my variation: B07VW8B9MR (parent), B07VV5XRWT, **********************************, B0BJ77RTX1, B0BJ79MX33. I see the following: The value '******* Hats' specified cannot be used as it conflicts with the value 'Wociud'. However, as I stated above, I have nothing to do with the brand name ****** and the storefront Aahwan store. I contacted Amazon Support via cases and was advised to change my ****s by inventory edit and return them to variation. Also, Amazon Support assures me that ****s B07VW91WQ8 and B07VX7XVHG are correct since they do not see the information I provided in the system's backend. However, please check the frontend of the two ****s mentioned above. I tried all the methods provided by Amazon Support. None helped me.Therefore, I request Amazon Support manually change the **** B07VW91WQ8 and B07VX7XVHG on the frontend. Correct brand name: ******* Hats (not Wociud). Correct storefront: ******* Hats (not Aahwan store). Also, I request that error **** be fixed: ******* Hats (not Wociud). Thank you in advance!
Business Response
Date: 03/04/2023
Hello from Amazon.com,

My name is ***** from the Amazon ***************** Partner Relations Team.

I understand the Selling Partner is having issues with the variation showing a different brand.

I have created the case ID *********** on the Selling Partner account to troubleshoot and fix the error.
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased several items from Amazon.com i the past where this same issue was present. In the past, we have able to resolve the issue with the need for further escalation.On February 23, 2023 item was ordered (order #***-6333235-4734653 Brother ST531HD) with scheduled delivery date of February 25,2023. The delivery instructions were- Front door delivery with PIN required.I was home all day Saturday waiting for delivery. Item did not arrive. I noticed that it was marked delivered, so I contacted Amazon customer service and was told that sometimes things are scanned as delivered before they are actually, physically, delivered. Over the course of 3 days (Saturday, Sunday and Monday- February *****) I reminded Amazon.com that a PIN was required for delivery they did not seem concerned at all.Finally on Monday, February 25, I was notified that Amazon.com was not going to refund/credit/ refill order. After repeated insistence, I was notified that the delivery company was Amazon.com.Amazon.com further notified me that my options were -File a police report.That was it. Nothing else.As such, I have filed a police report with ******* ****************** for missing/ loss of property (T23001801) on March 2, 2023. Additionally, I have filed a police report with ******* ***************** for loss of service (T23001798) for failure to deliver property as instructed (front door delivery/ pin required for delivery)) as item with abandoned/ surrendered/ etc with following proper security requirements (PIN for delivery). i have a video doorbell, a delivery was not attempted.
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-6333235-4734653.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Thank you for providing us with the police report. We request you to contact us back via phone using the below link during working hours of the police department, so that we can get this reviewed and help you further

**********************************************************

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, I need your help with a Amazon Brand Registry matter. Amazons Executive Seller Relations team tried to help and I followed their instructions *exactly* to no avail. At this time, Amazon is not responding to my requests for assistance and my trademarked brand remains in limbo. As a result, Im compelled to ask for your help. *** tried to enroll in Brand Registry following the instructions given to me by ******* in Case ***********, Brand Registry responded in Case ***********. Ive done whatever I can do to solve this problem. Weeks have elapsed without resolution please help! Thank you for any assistance you can offer. Microfiber **************** ****
Business Response
Date: 03/06/2023
Greetings from Amazon.com Executive ***************

Upon verification, I can see that the user that has reached us through the mentioned cases and this BBB compliant is not the brand owner of "Fat ****": ************************************, the person reaching through those cases is: ************************
We, at brand registry, do not take brand registry account management actions from selling partners reaching on behalf of others as this can represent a potential security breach (regardless of having documentation).
We have informed the selling partner, that in order to take any actions on this brand, the brand owner ************************************ must reach Amazon himself, through his brand registry account. In case he does not have a brand registry account yet, he can create one by visiting the link: ****************************************
Please ensure the selling partner understands that we have provided this information in the mentioned cases and that for security purposes, we are unable to make any exception.

Additional information about brand registry, the seller may visit the following page:
brandservices.amazon.com

Regards,
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a network wire tester from Amazon in February of 2022. I used this tester 1 time and then when I went to use it again in December of 2022 found it to not work. I saw that the booklet said it had a 1 year warranty and made several attempts to contact the ****************** via their online form on the website. I was unable to receive an answer from them and was told by Amazon that too much time had transpired since the purchase and it would be up to the manufacturer to honor their warranty. I finally have received a response from the manufacturer, Noyafa, who offered to provide techincal assistance for me to repair the unit myself if I felt confident to do that or I would need to contact the store where I purchased it to provide me after-sales service. I forwarded that email to Amazon's warranty email address that was provided to me during a chat session and had not recieved confirmation or an answer. I called Amazon today to follow up and I was told that the warranty period had expired and they could not help me further, but said that he would escalate it on their end when I told him I would be contacting you guys. I would just like for someone to honor the warranty and repair or replace the tester unit. I am not seeking any form of refund or reimbursement.
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Network cable tester.

After careful review, it is best we request you to reach out to the manufacturer for further options. Considering the time passed from the date of delivery, we are unable to take any action on the order from our end.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/04/2023

Complaint: 19527206

I am rejecting this response because:

I have contacted the manufacturer and they are referring me back to Amazon. I have attached a screenshot of the email from the manufacturer.

If Amazon cannot intercede in this then I would ask what are my options for pursuing an out of country supplier that they choose to use.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item I didn't want because customer service was unsuccessful in canceling my shipment. I was initially told by Amazon customer service that they would refund me without returning the item. But then,They denied this and told me the item was non-returnable so I just had to swallow it all.The first two pictures are about the customer service staff promising to help me cancel the shipment, and the next picture is the customer service staff promising to help me refund without returning the item.
Business Response
Date: 03/04/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery cancellation and return. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

******
Amazon.com
Customer Answer
Date: 03/08/2023

Complaint: 19527222

I am rejecting this response because:

I have received a reply from Amazon, stating that they have received my complaint and will investigate the matter. but Amazon has not provided a clear solution or specific timeline. I am disappointed to see that they have simply stated they will investigate without offering any concrete plan or resolution.
I am hoping that BBB can assist me in resolving this matter and urge Amazon to take appropriate action to address my issue. If further information or evidence is required, I will do my best to cooperate with BBB's investigation and resolution efforts.
Thank you again for your attention and support,

Sincerely,

Memorexy H
Customer Answer
Date: 03/13/2023
ORDER # ***-0327215-2378620

The order number is ORDER #***-0327215-2378620. Thank you to bbb for their attention and help. I would like to report the abuse and deceit that I experienced on Amazon. Before my order was shipped, I contacted Amazon customer service to inquire about the refund process. The customer service representative promised me that the item would not be shipped and that I would receive a refund within a few days. However, I have not received the refund despite contacting Amazon customer service at least six times. Each time, they promised me that I would receive the refund soon, but it has not happened yet.Tell us why here...
Business Response
Date: 03/15/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've got the details of the order: 113-0327215-2378620 reviewed by our internal team and got an update on the request as below:

I'm sorry; since the item is not damaged or defective, we're unable to accept the return of Amazon Elements Baby Wipes, Unscented, White 810 Count, 90 Count (Pack of 9) (Previously 720 Count) for Order 113-0327215-2378620.

You may also consider selling this item on our Amazon Marketplace. For more information, visit: ********************************

We recommend that you contact the manufacturer, Amazon.com Services, LLC, directly for any assistance with warranty, replacement, or refund information.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

*****************************************************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/18/2023

Complaint: 19527222

I am rejecting this response because:
Amazon.com has not shown any genuine effort to address my issue and has simply provided me with a generic response copied and pasted from previous replies. In fact, they have not even bothered to understand what has happened so far. The reason I received the non-returnable item in question is due to an error made by Amazon.com staff. Prior to the item being shipped, I contacted Amazon.com and was assured by a staff member that the item would be marked and prevented from being shipped. Amazon.com deceived and misled me, and now they are forcing me to accept the item. I cannot accept this resolution, nor can I accept Amazon.com's arrogant handling of this matter.
I request that the Better Business Bureau continue to work with Amazon.com to find a satisfactory solution to my complaint. Thank you for your attention to this matter.

Sincerely,

Memorexy H
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had returned 22 items (all from different orders) in one parcel. This was delivered to Amazons return address back on January 7. They have yet to refund me. They are claiming that they never received my package, meanwhile the *** tracking website confirms that it was delivered. I had contacted *** as well and they had also confirmed that the package was delivered. It seems to be that Amazon has lost my return package, and is putting the responsibility on me. I will attach a screenshot of the Amazon live chat of where I informed the customer service representative of which items I had returned in that parcel.
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to return for order#***-5945523-9499452.

After careful review, I can confirm the information provided on March 2, 2023 is correct.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 3/10/2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/04/2023

Complaint: 19527086

I am rejecting this response because:

I have already contacted the carrier twice, and both times they had confirmed that Amazon has received my package. It was marked as delivered in January.

Sincerely,

********* Beauty
Business Response
Date: 03/09/2023
Hello,

I'm Prashanth from Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment we are unable to provide a refund for this order.

If you haven't been issued a refund after 3/10/2023, we recommend that you reach out to the carrier that you used to return the item to pursue this matter further.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/13/2023

Complaint: 19527086

I am rejecting this response because:

It is March 13, 2022. I have yet to be refunded for this order.
Sincerely,

********* Beauty
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes amazon customer service refused to help me gain access to my account due to me having a old phone number on my account. I have a account balance of ******. I can't even use it or get it off of there. I would like my money back and fhen they can close my account.
Business Response
Date: 03/04/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact account you are referring to.

Kindly, share anyone of the order ID placed from the account, which has a balance of $124.86, so that we can review the issue and assist you further. You can gather the order ID from the registered email address of the account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/04/2023

Better Business Bureau:

The cancelled order number that they are wanting made from the account that i am referring to is ORDER NUMBER 113-0529854-7312210.

Sincerely,

*********************************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE ***** IS 113-8735799-1702633!!! THIS ***** SHOULD BE OUT FOR DELIVERY TODAY!!!! INSTEAD IT IS STUCK IN ******* ********** AND IT IS ALMOST 1 PM!!!!! WHAT THE **** IS WRONG WITH THESE DELIVERY TRUCK DRIVERS!!!!!!
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-8735799-1702633. I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on March 3, 2023 for $137.32. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/04/2023

Complaint: 19526777

I am rejecting this response because: I had to cancel that order because the package wasnt even moving! The LAME EXCUSE WAS BECAUSE OF THE BAD WEATHER WHEN THE WEATHER WAS FINE! Your truck driver didnt want to work so I wasnt going to receive my package for yet ANOTHER DAY so I cancelled it! AMAZON ***** and you people are too stupid to give a damn! That is a fact! You all should lose your jobs!!!

Sincerely,

*************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund on order 113-0456131-6688255 Inbox Amazon.com Feb 27, 2023, 3:32?PM (3 days ago)to me Greetings,We are unable to process your refund for the amount of ****** USD for Order: 113-0456131-6688255 to your original payment method or issue the refund to another card. However, we can issue a refund by mailing a paper check or crediting an Amazon Gift Card to your Amazon account.Please contact us by replying to this email with your preference. If you choose a check, please include your full legal name and current mailing address.Notes: Gift cards will be applied to your Amazon account balance in 1-2 business days. Check refunds are sent from our ******* offices, using the U.S. ************** for domestic addresses and Airmail for international addresses. It can take 2-4 weeks for your check to be processed and delivered.This refund is for the following item(s): Item: EPCTEK Hoverboard,6.5" Two-Wheel Self-********************* with Bluetooth Speakers and Fashion LED Lights for Kids Quantity: 1 ASIN: B07QSFN34P Reason for refund: Customer return Here's a breakdown of your refund for this item: Item Refund: $144.99 Item Tax Refund: $8.70 Thank you for your patience and assistance in this matter.Have questions about our refund policy?Visit our Help section for more information:************************************* Sincerely,Amazon.com We're Building Earth's Most ************************ ***************************** ************ <****************>Feb 27, 2023, 4:23?PM (3 days ago)to Amazon.com Please put the refund on a gift card payments-************************************** Feb 27, 2023, 4:25?PM (3 days ago)to me Thank you for writing to Amazon.com. You've written to an e-mail address that does not accept incoming messages, and we want to make sure you find answers
Business Response
Date: 03/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0456131-6688255.

Upon checking the details, we see there are multiple declines for refund on the above order due to the problem with original card. To resolve our billing team has two options. 1)Check refund 2) Gift card.

We request you to share your preferred refund method by replying to the email sent from AR-******************************** on February 8, 2023 at 2:43 AM (PST). It seems the response was received on different email address, as a result the request was not updated.

Kindly, provide your response with preferred method by responding to the email sent from AR-********************************, so that the team can get this processed for you.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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