Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,480 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want this resolved ASAP i am sending a lot of pics for your info please look at the pictures u need to check your workers i had to call 10 or 11 times just sence feb 27 and they still wont replace or give me money i have been hung up on several times they give me run around and treat me as a criminal it was taken to wrong address one supervisor told me it was ****** on the gps it went to wrong address and he could tell by the pictures and he still did nothing now today i was told to make a police report i called the cop he laughed and said the picture alone would be **** and i can not get a report because its not criminal so then i was told if i dont get one i would not get my money back this is not right at all please take care of this ASAP i am leaveing pictures of everything my house is the green one with brown wood deck it is not painted and i dont have a house that close to me please look at pics ********** ***************************
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-4032722-6874624.

After additional review, I can confirm the information provided on March 3, 2023 is correct. We request you, kindly help us with the police report, so that we can review it and help you further. Without the report we are unable to take action on the order.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 04/04/2023
I made a complaint on Amazon they ask me make a police report I did it's been about a month and they still won't give me a refund back they say not to call back until the police closes the case so I called the police to ask how much longer I would be he said it's not criminal case amazon just delivered it to the wrong address so the report may never be closed so what can I do now just from jan.2023 I have ordered thousands of dollars of personal and house stuff to redo my house and they want to keep my money of about 160 after spending thousands really don't make no sense I'm being treated like a criminal this is not right it was amazon fault for taking it to the wrong address...I'm sending pic of the police report number and my house witch is the green house and brown deck the other house is we're my stuff was delivered to u can clearly see its not the same house please amizon help me to get the money for my stuff just remember I ordered thousands of dollars from u I'm not the criminal do me right and do better training your workers
Business Response
Date: 04/07/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

Upon checking with our internal team, I can confirm that the details of the Police Report you provided is being investigated as it is in open status.

Generally, you should contact us with the closed/completed Police Report. In this case, If your report isn't complete/closed by 18 April ****, contact us back and we can issue you the refund.

Once 28-04-23 passes, we're no longer able to issue a refund.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Complaint: 19528265

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17th 2023 I placed an order on amazon for a table cart for ****** plus shipping and tax order number 113-1613100-7249816. Shipping was ****** and tax was *****. upon arrival a couple weeks later the table cart arrived in a messy box missing a bolt. I almost immediately requested a return/ refund on February 11th 2023 which was immediately approved. However when I was supposed to receive a prepaid shipping label from the seller I INSTEAD RECEIVED A NON PREPAID MAILING LABEL NOT A PREPAID SHIPPING LABEL AS SUPPOSED TO BE COVERED BY AMAZON"S A-Z GUARANTEE. I contacted the seller about the label where at first I didn't receive a response. I then contacted AMAZON who began the process of filing an A-Z claim and contacted the seller. I then received a response from someone in broken English basically saying there's nothing wrong with the label and to contact "express company". WHAT??? ITS NOT A PREPAID SHIPPING LABEL!!! I then followed the A-Z instructions where i uploaded the invoice then waited. On February 23rd 2023 I received an email from Amazon saying they ARE WITHDRAWING MY CLAIM because I "did not respond to our request for information within 3 days" an that I could reopen the case within 30 days. I added additional info in writing. On 3/2/2023 I again received another email from AMAZON "Your A-to-z Guarantee claim has been temporarily withdrawn" Basically saying to return the item to the seller with no info on return shipping reimbursement. Screenshots are below.I want AMAZON to immediately refund my entire invoice without me having to wait on this clearly untrustworthy seller and I want a prepaid shipping label from Amazon if they would like the item returned.
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-1613100-7249816.

Upon checking the details, we see that the above item is sold and shipped by third party seller, as a result the A-Z team has advised to self return the item on the address mentioned by the seller. We are unable to issue a pre paid label for return.

Once the item is self returned, you can attach the receipt and send it to **********************************. After you send the receipt to *********************************** please confirm with the following message: Responded with receipts using this link:

*************************************************************************************************

We can refund maximum of $100 for return shipping.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/09/2023

Better Business Bureau:

While I'm far from satisfied as it appears to me that Amazon's A-Z guarantee covers you completely if the third party seller refuses to provide a prepaid shipping label. This response doesn't even cover half of the roughly $230 shipping estimate I received from Fed Ex. I'm afraid my only other option would be small claims court which who knows what that would involve. I m just going to take this as lessen learned and accept Amazon's response

Sincerely,

***************************
Customer Answer
Date: 03/23/2023
I filed a complaint previously and everything is still unresolved. On January 17th 2023 I placed an order for a table cart. Order number 113-1613100-7249816. the item was delivered and needed to be returned. It all went downhill from here. I reached out to Amazon and the seller for a return which was immediately approved however the seller DID NOT PROVIDE A PRE PAID SHIPPING LABEL. After a runaround between Amazon and the seller I finally got Amazon to agree to reimburse up to $100 in return shipping WHICH BTW IS NOT EVEN HALF OF THE ROUGHLY $230 FED EX BILLED ME TO SEND IT BACK. None the less the package was delivered to the seller on 3/17/2022 FED EX tracking number ************. I still have not received a refund at all. I reached out to the seller who communication with has been poor. I have added yet again more information to my A-Z claim. This whole return process has been a nightmare at this point I want EVERYTHING INCLUDING MY RETURN SHIPPING BILL refunded in full.

Refund
Business Response
Date: 03/25/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-1613100-7249816.

Looking at the order details, we see *** claim is active on the account and since the item has been returned we request you to wait till the item is processed by the seller for refund.

You can attach the return receipt and send it to **********************************. After you send the receipt to *********************************** please confirm with the following message: Responded with receipts using this link:

*************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 03/27/2023
I am rejecting this response because:

The seller is refusing to refund and per Amazons A-Z guarantee it is time for you to take over. It has been over a week and the seller is clearly fraudulent playing games, now they are claiming they never received despite the fed ex tracking claiming it was not only received but signed for.

if Amazon does not step up I may be pursuing litigation as this is almost $1000 now I am out.

Sincerely,

***************************
Business Response
Date: 03/28/2023
Hello,

I am Prashanth from Amazon.com.

I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on Monday, March 27, 2023 for $627.44. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We appreciate your time and patience in these regards.

Regards,

*********
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have spoke to customer service several times about connection issue with prime shows. Cancelled Cinemax 2/15/23 but was charged 2/26/23. Chatting doesn't work. Give limited choices for help. Now call backs are filtered. But if options don't apply and choose those I think would work but still don't apply that's Amazons mess to fix
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the connection issue on Prime and the charges for Cinemax.

I've checked on it and I can see the subscription is successfully canceled on your account and a full refund was issued back to your original payment on March 2. It should be reflecting back in 3-5 business days on your billing statement. We'll make sure you are not charged again for this service.

Regarding the connection issue, based on your last contact, we have found that there was an Internet connection interruption to your Roku device.

To get this resolved please follow the steps below to check your connection:

1. From the Roku home screen, select "Settings."

2. Select "Network."

3. Select "Wireless" or "Wired."

4. Select "Update Connection," and then follow the on-screen instructions.

5. If your Roku shows that it's connected, try accessing the Prime Video channel again.

If your Roku still doesnt connect, try restarting your modem, network router, and Roku by turning off the power to these devices. Wait for 30 seconds, and then re-start them.

If this doesn't fix the connection problem, please contact Roku for further support.

Roku **************** is available 24 hours, 7 days a week at: ******************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging me $8.99 every month for a subscription to **** that I never signed up. They are not able to provide any proof of how the subscription was established and only willing to reverse 1 months charge. This is fraud. I have never subscribed to *** and I have never agreed to pay the fee. I would like a full refund from inception of the subscription and documentation on how it was established.
Business Response
Date: 03/04/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to AMC + subscription.

As per the update from concerned team, we see 3 months refund was issued earlier and in addition to that we've issued a refund for 9 more months for the amount of $80.91 has been issued. This refund should be processed in the next three to five business days.

To prevent this in future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 03/08/2023

Complaint: 19528434

I am rejecting this response because: I have asked for documentation and proof of how the subscription was started and they have refused to provide.

Sincerely,

***************************
Business Response
Date: 03/14/2023
Hello,

I'm ********* from Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment, we are unable to share any further details on it.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/15/2023

Complaint: 19528434

I am rejecting this response because: they have failed to provide documentation on how the subscription to **** was authorized.

Sincerely,

***************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2021, Amazon sold me defective product, specifically the Corsori air fryer. On February 23, 2023, Amazon notified me via email that the product was defective due to health and safety concerns. In that same email, Amazon wrote that all users needed to immediately cease using the defective product. On numerous occasions, I requested a refund or replacement from Amazon. Ultimately, after a 40-minute telephone call with customer service, ********************** refused to provide any relief for the defective product it sold. Instead, Amazon attempted to force all customers to negotiate with the manufacturer directly, even when it was marketed and sold by Amazon. This is a completely unacceptable trade practice.
Business Response
Date: 03/04/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: 111-1099164-6234658. I'm very sorry to hear about the frustrating experience that you've had recently with our team
regarding this.

Upon checking as the return window: expired on December 15, 2021, Hence system won't allow us to create replacement or issue refund.

As requested before, Please contact the manufacturer, Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/05/2023

Complaint: 19528319

I am rejecting this response because it does not address my issue. Amazon keeps saying the return window expired but not addressing that the only reason I need to return the item is because they sold me a defective item that has since been recalled.

**********************************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The items referred to in this email is ORDER # ***-8130862-1727426 and ORDER # ***-7547457-2128229 I also have pictures of the damage if needed.Hello, I ordered a table (ORDER # ***-8130862-1727426) on November 13th 2022 for $591.94 and I received it on November 23rd 2022. When I opened the box, the table was badly damaged and broken on the underside. I contacted Amazon customer care on November ********* and notified them of this problem and asked for an exchange for the exact table. I was told that I cannot do an exchange because the price had doubled since I had originally bought it. Instead, the lady I was speaking to insisted that I buy the same table again (at the more expensive price of $1,020.82) and to return the original (broken table) in its place to get my refund for the more expensive price. I asked and confirmed with her that I would be getting a refund as soon as my table was delivered to me and even had her send me a promissory note stating that I would receive a refund . I then proceeded to order a second table (ORDER # ***-7547457-2128229) on November 27th 2022 (as the Amazon employee advised me to do) and was charged $1,020.82 (almost double the price of what I originally paid for it). I received the second table on December 6th 2022 and when I opened that box that table was more badly damaged than the first one. The underside of the table was broken and split apart in several places and the top marble was cracked. So, I ended up with two broken tables. I then proceeded to contact Amazon *********** yet again to notify them that the second table I ordered was more damaged than the first and told them I need to return both tables. After speaking with the care center and notifying them that I needed to return these tables, they scheduled a third-party carrier to come pick up both of the tables to be returned to Amazon. I asked them when I would receive my refund and they told me I should receive it as soon as the tables were picked up. On December 11th 2022 I received a voicemail from the third-party company that Amazon sent called RXO Logistics confirming my pickup date and information (that I still have and can provide that if needed). On December 12th 2022 both of the tables were picked up by the company that Amazon sent to retrieve them.After the tables were picked up, I contacted amazon about my refund and I kept getting different answers. A few people told me that I would get it in two weeks, some told me in January, and some told me by mid-February at the latest. I have contacted Amazon several times and I still haven't received my refund. When I told the last person I spoke to that I would dispute it on my card if I had to, they told me to write this email first before I do anything with my credit cards. I wrote it because I should not have to pay for two tables that were broken upon arrival and that I do not have in my possession anymore. I did exactly what Amazon has instructed me to do and I expected that Amazon would do what they told me they would do. I was told I would receive my refund after I returned the products and I have yet to receive a refund. I need help getting my full entire refund from both tables ($591.94 and $1,020.82) in the total amount of $1,612.76 refunded back to the original forms of payments please. Please assist me with this matter. Thank you.
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the orders reviewed by our internal team and got an update on the request as below:

For order # ***-8130862-1727426, Pick up has been declined, As the item is not yet returned to us refund can't be issued.

For order ID: *******************, There is already a chargeback on this order.

For order ID: *******************, Pick up has been declined, As the item is not yet returned to us refund can't be issued.

Thanks for your patience and understanding in this regard.

Regards,

******
Amazon.com
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 pack ****** wifi mesh system from a seller on amazon. I received the product and deterimined it was defective because one node would not connect at and the other 2 would frequently disconnect for no reason. I attempted to contact the seller and got no response. I then started dispute with amazon's a to z guarantee. They told me I would have to return the product at my own expense, despite their guarantee stating that returns on damaged or defective products will be at the seller's expense. I've contacted ****** support several times and each time they just restart the a to z dispute and the response from them is always the same. I absolutely will not pay to return a defective product. I am demanding a full refund and, if they want the product back, they can send someone to get it because, at this point, I'm not going to waste any more of my time with them. This includes the time it takes me to try their defective garbage to a *** store or post office to return it. They have utterly failed dedpite being given multiple chances to correct this.
Business Response
Date: 03/05/2023
Hello,
On February 18, 2023 customer's return request has been approved and seller's return address has been passed to customer. Customer can return the item to seller and send the return shipping receipt for additional costs incurred and the amount will be refunded to the payment method used to place this order.

We have notified customer with confirmation and return instructions via email on March 5, 2023.
Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 03/05/2023

Complaint: 19528119

I am rejecting this response because: You dicked around for 3 weeks. If you or the seller want the merchandise back, you can send someone to get it. I do not trust you or the seller to reimburse me for the shipping costs because *** done that before and it always requires me to have to fight to get my money back. Maybe if you offered this three weeks ago my respinse would be different. But now, I've already had to go way out of my way because of your incompetence and I refuse to do any more work, just to get MY money returned. The only resolution I will accept is a full refund IMMEDIATELY and, after that, you can decide if you want to come pick up the merchandise or not.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 17, 2023, I placed an order for 80 author copies of my book, "Fall on Your Knees: Burial at The Nativity." Amazon charged me $172 for the product, $14.40 for taxes, and an additional $35 for 3-5 day shipping. The total of this transaction was $221.40, and is Order# ***-9419202-4987432.On February 28, 2023, at 12:18am, the debit card on file was charged and declined, and I received an email from Amazon asking me to change my payment method. However, whenever I tried to change my payment method, a glitch within Amazon's system would not let me change the method. **************** specialists admitted that this was an error on Amazon's end, and that I would need to have my transaction cancelled, and then re-order. There are two big problems with this resolution:- My order should have arrived when it was promised to arrive (by Thursday, March 2nd), and - AmazonSmile has since shuttered since I made the order, meaning that the nonprofit I support will not get any proceeds if I re-order. Therefore, Amazon is making 5% more on a re-order than they would have made originally.I have since added $225 to my Amazon account (via gift card) because Amazon payments allow for a customer's gift card balance to be charged prior to the credit card, meaning that this solution would bypass the need to use a credit card. After I added the $225 and re-submitted my order, I received email confirmation that my selection was received. However, the following day (March 1st), payment was inexplicably declined again, indicating that this is less of a "glitch" on Amazon's part and more of a subversive attempt to refuse to honor their commitment to AmazonSmile through the end of their promised end date (February 20, 2023).As a result, 80 of my books have been printed-on-demand, and Amazon is threatening to destroy them because of an error they have admitted is on their end, and the 5% that my nonprofit should receive is instead now going to help send ******************* back into space.
Business Response
Date: 03/04/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: 111-9419202-4987432. I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding this.

Upon checking I see that payment was declined by the bank in the payment gateway for Order ID: *******************, I suggest you to update the payment the email sent on: Saturday, March 4, 2023 at 6:38 AM (PST) and change the payment as gift card as the gift card is available in your Amazon account.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/04/2023

Complaint: 19527884

I am rejecting this response because:
This is not an understanding of the problem, and I don't think the materials I submitted was reviewed. I have changed the payment many, many times, but each time I try to change it, it simply reverts back to the debit card that was not working in the first place. I am attaching pictures to show what it happening. In picture 1, it shows that I only have two types of payment on file at this point (a card ending in ***** and one ending in *****). It doesnt matter which I choose, because when I select those as my new payment types, I receive the error message that is shown in picture 2, which simultaneously states Payment method updated successfully and Payment revision needed. When I go see the payment method, it is still using the debit card ending in ***** (which can be seen in picture 3). When I try to use my gift card balance, the same problem happens and it is still trying to use the card ending in *****, even though I have literally deleted that card from my account altogether.

The problem is a glitch that continues to think I am trying to use ***** card even though that card isnt even on my account anymore.

I am asking that you reduce the balance of my gift cards, and ship the books.

Thank you.

Respectfully,
Danger *****

Sincerely,

Danger *****
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As informed before, I suggest you to cancel the order and place an new order with the available gift card balance. System is not allowing us to change the payment manually from our end.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/22/2023

Complaint: 19527884

I am rejecting this response because:
I have supplied Mr. ****** with the following email communication expressing my displeasure:

"I hope you do realize the level of poor customer service this is. You have made no effort to correct this issue, and any one of the following actions would have sufficed as the minimal effort on your part:
1) Ensuring that a future order would honor the Amazon Smile agreement of sending 5% to the nonprofit I had on record.
2) Offering to reduce or waive shipping fees as Amazon has grossly missed its delivery date.
3) Offering to send this issue to technical support, as this is clearly a technical problem."

Amazon has failed to uphold the *** contract, and Naveen or a similar representative in his position could have provided basic customer service to fulfill this order. He and they chose not to. This is not an acceptable response, and no effort was made on Amazon's part to rectify this mistake. I ask that this encounter be used as a **** against Amazon's BBB rating, as they have made literally no effort to make this right, and only have simply replied to these BBB inquiries to state that they are unwilling to help in this matter.

Thank you.

Sincerely,

Danger *****
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned purchase as it was sent in poor condition. Without me asking, Amazon supposedly put credit on an Amazon gift card but sent message saying refund was issued & to allow so many days to be reflected in my bank account. After the maximum amount of days passed without a bank credit, I reached out to Amazon only to learn that it was never refunded & was put on an Amazon gift card instead. I advised I didn't want a gift card & explained that the debit card originally used was no longer in ************** bank advised they'll have to issue it via credit voucher. Amazon advised they would. I later learned they attempted to send it back to the old debit ********* bank rejected it. Amazon supervisor advised he would have the refund check mailed as they couldn't refund to the old card or any other way. I was promised that someone would email & call within 3 days to advise when it was mailed. I heard nothing so I reached out again only to learn that an associate had attempted to refund it to the old card even though my bank said no. This caused it to go into a "pending status" which is apparently a known system issue at Amazon. The supervisor told me it would originally be cleared out on day of the rejection but mine didn't go that way. It now has been in pending status since 2/7/2023. I was then told a ticket was submitted to their systems department to update the status. Days go by & I was contacted today to be told it's still pending. It's now been over a ********* do not have my money & no one can tell me when or if it will be resolved. Order #: 113-9954318-2533814 Resolution: overnight my refund immediately
Business Response
Date: 03/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-9954318-2533814.

After careful review, we've noticed there are multiple declines on refund to the original payment card used on the order, hence it is best we request you to share the request from your end to our billing team for refund to different payment instrument with the below details at charge-*********************************** so that the team will look into it and get back to you with the update on available options

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 03/07/2023

Complaint: 19527959

I am rejecting this response because: an Amazon supervisor has already advised me that Amazon has all of this info (as they should have) & it's not necessary for me to send these details. NOW, I'm being advised it's needed. At this point, this appears to be a stalling tactic to not expedite my refund. It's unacceptable that they continue to try to refund an old card when my bank keeps rejecting it & I, myself, have advised them that my bank has stated they cannot refund to the old card. My bank has advised that they must refund it via credit voucher & that Amazon is aware of this process. If my refund isn't refunded immediately & overnighted, I will proceed with filing a small claims court case & will request filing fees & other penalities for not handling the refund in a timely manner.

Sincerely,

***********************************
Business Response
Date: 03/11/2023
Hello,

I'm ********* from Amazon.com.

We do understand your concern, however at this moment it is best we request you to contact our billing team with the required details and preferred refund method, so that the team can get this processed for you.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/13/2023

Complaint: 19527959

I am rejecting this response because: as I've already stated, I have already done this. Additionally & more annoyingly, I responded to YOU with this info for the 4th time as you requested in an email a week ago & I then asked for a status a couple of days later. I've received absolutely no response. I reached out again via Amazon Chat & was told that it's still pending. I've been repeatedly told that you everything you need & that it will be straightened out the day of me asking for a status. This has now occurred 10+ times. It's unacceptable. Refund my money immediately & overnight a refund..

Sincerely,

***********************************
Business Response
Date: 03/16/2023
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the hassle you've been through with regards to refund for the order#***-9954318-2533814.

To make this right, I've forwarded the details to concerned team for check refund. Kindly, allow us 2-4 weeks for the process to complete. You'll be notified with further details on your registered email ID.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/16/2023

Complaint: 19527959

I am rejecting this response because: it has been nearly two months since I have been advised that it will be refunded by paper check & overnighted to me. It is unacceptable for it to take another 2 weeks. In addition, numerous associates continue to advise they've sent it to this same department for handling yet nothing is happening. Refund my money immediately & overnight it to my address.

Sincerely,

***********************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did free of Comixology as part of the Amazon prime trial thing I canceled that before my trial ran out but I guess the cancellation either didnt go through or something happened because I got charged **** for the service. I I contacted them for a refund they said find their issue me a refund and then like a few weeks or months later I noticed that theres no refund so I contact them again and despite that they promised me a refund they couldnt give me a refund so they gave me some sort of credit they said it never expires and that I can use it on my next purchase but I can go to purchase some thing from them and the credits not there so just give me my six dollar refund I dont wanna deal with this run around anymore
Business Response
Date: 03/07/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the subscription reviewed by our internal team and got an update on the request as below:

Thank you for reaching out about your Comixology subscription. I've looked into your account and confirmed the subscription has been canceled.

As a gesture of goodwill, I've refunded $5.99 for the subscription charge.

Refunds are processed within 3-5 business days and apply to the original payment method used for the subscription.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

I hope this information helps.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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