Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,534 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-1571955-3989006 Purchased 2/18/2023 I don't fit on the mattress - too small for me. Amazon offered to a refund of 10-20% when I am well within my period to return for whatever reason. Why would I take a 10-20% refund? This is unacceptable. Then I spoke to another agent stating that a special team picks up the mattresses and someone would reach out. Still waiting for someone to reach out. I want a refund, and I want someone to pick up this mattress.
Business Response
Date: 03/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-1571955-3989006. Upon checking, I see that a full refund of $286.44 has been issued to your original payment method on Wednesday, March 1, 2023 at 4:43 PM (PST). In this case, there's no need to return the item. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Refund confirmation email was sent to your email address on Wednesday, March 1, 2023 at 6:45 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Prime member for years. I have repeatedly had late deliveries of Prime orders that stated guaranteed delivery by a certain date. In the past week alone, three consecutive orders have been late. This is a recurring issue. I have attempted many times to deal with ***************** However, when I call, I usually reach an outsourced call center, and I always request transfer to a US call center because due to auditory processing issues, I struggle to comprehend accents sometimes. Amazon requires their employees to transfer without question when asked- however, this is also a recurring problem. Most recently, a man named "********" in what I assume was India told me that he couldn't transfer me, then claimed nobody would answer, then flat-out refused. Chat isn't any better, they claim they aren't authorized to give account credit when multiple deliveries have been delayed. I am paying for a service that is now almost never being fulfilled, without any apology or amends. This is not only false advertising and misleading practices, it is THEFT.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

In this case, I can issue a full refund on your Prime Membership for February month without cancellation. Please confirm back by directly replying to this email.

We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19521863

I am rejecting this response because: A refund for one month's membership doesn't make up for the multiple months of repeated late deliveries. Amazon promises delivery by a certain date and then doesn't follow through. I'm paying for this service and time after time, the service is not up to the advertised and promised standard. This isn't one single month, this is many months. False advertising and misrepresentation of service is illegal. Amazon owes me far more than a measly one month refund, especially since it will continue to happen. Again, this is not legal and the company needs to be held accountable. Refunding one month is not being accountable, it's offensive. The company can do much better than that to start making it right.

Sincerely,

*******************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon decline's payment.Their user forum is full of the same complaints from as far back as 2020.********************************************************************************************************* This has been occuring to me for over 6 months.I contacted our bank many times, and they say there is no reason on their end for the payment to be declined.I added a Vemo account to my amazon wallet and that has been working for the past couple of months until today, now it is being denied in the same manner. I just successfully used the same payment (venmo) 5 days ago with no issues'.We have spoken to Amazon customer service numerous times about this. Most recent time was today. The problem with CS is the agents don't understand the problems, and they apparently can not escalate the problem. The only solution they provide is same old tired Contact Your Bank. It's pretty clear it's not the banks issue. Thank you.Resolution desired is to fix the problem.
Business Response
Date: 03/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the payment decline.

We would like to investigate further in this matter. If you are referring to any particular order then we request you to provide us the order number.

So that we can review the issue and assist you further.

Rest assured, once we receive the complete information, we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 03/08/2023
I have just sent a reply to amazon that includes 18 canceled order numbers as they requested.
Here are the order numbers submitted.
ORDER # 114-4538921-4472251

ORDER # 114-7449571-3525019

ORDER # 114-2084794-2557045

ORDER # 114-1902592-0339468

ORDER # 114-0595143-7825042

ORDER # 114-2674723-2869005

ORDER # 114-0459453-5340207

ORDER # 114-5049187-7463415

ORDER # 114-2751202-2049855

ORDER # 114-5766556-0782604

ORDER # 114-7516540-7453060

ORDER # 114-2492028-8305835

ORDER # 114-7670224-3105013

ORDER # 114-5338964-9193052

ORDER # 114-2830530-8341010

ORDER # 114-9918522-3165846

ORDER # 114-0223642-6029034

ORDER # 114-0299697-9537802
Business Response
Date: 03/18/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that the payments were declined because the card being used was expired.

We request you to check the payment method if that is currently active.

Also we suggest you to reach out to your bank on why the payment was declined.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/21/2023

Complaint: 19521560

I am rejecting this response because:
That is not true, the card has NOT expired. I continue to use it multiple times per week at local businesses and at other online merchants without any problems with being rejected.
The bank has confirmed the card is NOT expired.
This is a problem with Amazon's system of processing debit cards.

Sincerely,

*************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 21st I purchased a breast pump for my wife on Amazon.** for ****** + tax (Total $508.43). We urgently needed a breast pump as we just had our baby on Feb 11th 2023 so I ended up purchasing on Amazon.ca. Luckily one of our family member was able to purchase one for us before Amazon order was delivered and we ended up using the one provided by the family member. When I purchased the product I checked their return policy and it said I am able to easily return it within 45 days. When I try to return it (still in sealed box) now March 1st 2023 their online return centre was not able to accept it. So I ended up talking to a chat agent and he mentioned that regardless of their return policy on amazon.ca they are not able to accept this return. Agent refused to share where he was seeing this "non-retunable" policy when I asked and said it was in their system and cannot share. This didn't make sense because as a customer we can only go by what is available to us within the return policy page on amazon.ca. When asked to escalate this to a supervisor, the agent disconnected the chat. I called amazon customer service regarding this and when inquired they also refused to further look into this and ignored everything I had to say and show about their policy specifically on breast pumps and refused to refund. This is not acceptable as their policy clearly states its returnable and for them to ignore their policy. As a customer paying ********************** for their service I feel like I was not treated fairly and moreover feel like they cheated and scammed me regardless of what their policy stated.Order# ***-5438885-1870639 Order Date: February 21, 2023 Order Delivery: February 23, 2023 (originally expected delivery showed as Feb 24th 2023)Total: $508.43)Return policy on Breast Pump: *************************************************************************************************************************************************************************************************************************** Order details/screenshots attached.
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry; for health and safety reasons we're unable to accept the return of Medela Freestyle Hands-Free Breast Pump. The product detail page of each item in this section displays the following statement: "This item cannot be returned and has additional shipping restrictions"

More information about returning purchases to Amazon.ca can be found on our Help pages at:

***********************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/14/2023

Complaint: 19521155

I am rejecting this response because:
At the time of the purchase there were no refund policy posted or appeared on the product description page. I have attached a screenshot of the page (Product Description page.pdf).

Also when I checked the return policy for the breast pumps it clearly stated that it can be returned within 45 days. If returns vary depending on the brand/make/model when it is shipped and sold by Amazon then it should've mentioned in their policy.
Here is a link to their policy: ***************************************************************************************************************************************************************************************************
I have reached out to Medela and they have confirmed that Amazon returns of sealed breast pumps are accepted. I have attached their email response as well (Medela - Response.pdf)
Amazon still not accepting the return is not acceptable as both manufacture and their policy clearly shows it is returnable. If it is not returnable it should've mentioned in their policy I shared under Breast Pump.

Sincerely,

*******************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amzon buying account has been block, they are saying I am not me and that my purchases are not authorized by me. I was a prime member but cancled yesturday because my account is blocked.I have placed serveral orders and have no iidea what is going on with my orders?? A lot of them never shipped but my card was charged. The funny thing is I am using a Chase Amazon rewards card for all my purchases, I do send some items to my ******************************* in Ca other than that all of order go to my home address that matches my card. They asked my for proof of what payment method I used on my orders, i did supply them with my statement from Chase Amazon rewards card which shows all of my previous Amazon orders that match my Amazon account. I am freaking-out because I have orders placed and I have no idea what is going on at all. I did call them and they stated within 2 hours your hold will be removed but that NEVER happen at all. I will dispute all cahrges on this card, if hold is not removed and NEVER shop on Amazon again, they service is very poor, can not even believe this is even happening to me.
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

Thank you for your patience and we are sorry if any inconvenience was caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26, 2023, I purchased a pair of Bose multimedia speakers from Amazon for $160.18. The speakers were delivered on February 27, 2023. They were shipped in the original Bose box with no Amazon packaging and left on my doorstep (pic attached). While the speakers themselves may not have been damaged, the box was, and I intended to give them as a gift to a family member. I contacted Amazon product support via the chat feature and spoke with an agent about the situation. I explained that I wanted two things: (1) to express my deep concern and dissatisfaction with how my $160 item was handled and delivered, and ask why it happened (2) to ask what I needed to do in the future to ensure that all orders were properly packaged in Amazon packaging. I was told by the agent with whom I interacted, that my situation would be escalated, and that I would receive an email from Amazon within 24 - 48 hours. I asked what would happen if an email did not come within that time frame, and was assured that it would. It has been beyond the 24 - 48 hours and I have not received an email. I am not seeking an apology from Amazon, although that would be a start. I do not want a refund, as I do not know whether the speakers have been compromised, and because I fear that a replacement would be treated the same way. Rather, I am seeking answers to what I believe as a consumer to be reasonable questions. I would also like to hold Amazon accountable for failing to deliver on their promise to contact me regarding the situation. Thank you for any assistance that you are able to provide.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9458363-9961057. We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occur. Thank you for bringing this to our attention. We will definitely make sure that this doesn't happen again. We value your feedback, as it helps us to provide the best possible service.

It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

I've forwarded your message along to the appropriate supervisory department for their consideration.

To make up for this inconvenience, I can issue a 15% discount (partial refund) on the item. If you are okay with this, please reply back to this email directly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19520883

I am rejecting this response because:
I sincerely appreciate Ravitheja's email, apology, and the offer to discount the price of the item by 15%. I would like to accept the response but in my original complaint, I asked for two things: (1) why it happened (this is important because this issue has happened to me several times before) and (2) what I need to do in the future to ensure that my orders are packaged in Amazon packaging. Neither of these were addressed in Ravitheja's response.
It is nice to know that Amazon will, "...definitely make sure that this doesn't happen again", but I believe that it remains just as likely to recur. There does not seem to be a reliable outlet through which a consumer can reasonably report an issue with the way that Amazon (not the product, not the shipper, but AMAZON, the company) has treated a customer, short of opening a case with the BBB. If there is, I would welcome the link. So again, I ask: why was my $160 item shipped without a box, and what can I do in the future to ensure that my orders are packaged in an Amazon box?
If ********* / Amazon can provide satisfactory answers to my questions, I will be happy to accept the 15% discount and to move forward.

Sincerely,

*******************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm unable to leave reviews, ask questions, or comment on anything, on the Amazon.com site. I have reached out to support numerous times, and they tell me they will reinstate my ability to leave reviews but nothing has happened. This has been an issue for at least 5 years. I don't understand why I was banned, I see other people saying they got banned for leaving sponsored reviews, but I've never taken any type of compensation for leaving a review.
Business Response
Date: 03/06/2023
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this accounts and previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am been getting coupons from amazon for Amazon fresh grocery store. But when a tried to use these coupons all I get is a store locator. I seeked help from both a stairs employee and store manage but they could not offer any help. Tried contacting Amazon customer service but just got lost in ******************** automated systems. Seems there are no more customer service agents. Need ******************** help in connecting to an amazon customer service agent. I request the ********************** call me at ************** For now I see these coupons a more of a bait and switch to get me in their stores. Very disappointing that the store staff including a store manager could not offer any help inside their own store.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We are unable to arrange a call back for you at this time. However you can arrange a call back using our website Help ********************************** team will be happy to help you over the phone. Please visit ********************************************************** and follow the prompts. Choosing the Phone option when asked "How would you like to contact us?"

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19520812

I am rejecting this response because:

I am unable to reach a human at amazon customer service. I asked for help at the ********************** store for a 2nd week with my original coupon issue again still unable to fix this Amazon problem. I also complained to the amazon fresh store manager of not being able to reach anyone at Amazon customer service and they told me that they also have the same issues. This is an Amazon problem but unable to reach anyone to help. Amazon choose to layoff staff and severely eliminating customer service. ********************** needs to call me back or provide me a phone number that will connect me to a human without all the automated nonsense. I will simply file a bbb complaint against amazon every week until this problem is corrected. Amazon emails out weekly coupons to get customers to visit their stores but the coupons dont work. Who do I talk to if not Amazon. Mc Donalds, maybe *********** This is absolutely ridiculous.
Amazon needs to fix this.

Sincerely,

************************************* ant
Business Response
Date: 04/14/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous correspondence, I have checked with our internal team and see that they have requested the below information.

1. Amazon Fresh store location
2. Date of the Issue
3. What Coupon you are trying to use?

Please reply to this email directly, so that I can be in loop and help you accordingly.

I hope this information helps. We look forward to see you again soon.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So recently I had requested for bereavement because a family member had passed. I took my three days and I had requested another day to make sure everything will be OK. They said no Internet, ****** and obituary and I talk to my manager and an HR member so I go in today and Amazon and I talk to **** thats her name she told me even with the obituary they will not take it away. She was being very condescending didnt care about my problems my issues or anything you just look like she was just trying to get me out the way I didnt like how she treated me or how she guided me through that process and I didnt like the way she handled me, am I work at Amazon *********************************** in ****************** ******** get back to me when you can
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple Watch from Amazon.com then decided to return it.The box was unopened and I returned in it's original box. I dropped the box on Jan 7th 2023 to Amazon Hub Locker located at *****************, ******************************************************. Per Amazon tracker , the package was delivered to Amazon warehouse on Jan 10th 2023. However Amazon refused to refund me. They ask me 7-8 times to clarify the address I dropped the box and I repeatedly confirmed the same address which is Amazon Hub Locker located at *****************, ******************************************************. There is no phone number I could call to check why can't they refund me. They don't reply my emails either.It has been more than 6 weeks since I started asking for refund with no success.I need Amazon to refund $330.53 to me.
Business Response
Date: 03/02/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-3913017-7761847.

Upon checking I see that we have requested you to provide incident report and sent you an email on Tuesday, February 21, 2023 at 12:38 PM.

We request you to provide the same in the correct format. Rest assured, once we receive the incident report in the correct format we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/10/2023

Complaint: 19520192

I am rejecting this response because:
I repeatedly send incident reports- see attached. Total 10 times yet Amazon refused to refund me. It's infuriating Amazon keep refusing to refund me.
The product was returned in it's unopened shipping original box, confirmed received by Amazon warehouse on Jan 10th 2023. Two months after they have received the product, they still refuse to refund me.

Sincerely,

*********************
Customer Answer
Date: 03/28/2023
Hello Amazon customer service,

Please see attached incident report.

Regards
*******

Business Response
Date: 04/01/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a full refund of $330.53 on Thursday, March 30, 2023 to the original payment method.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

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