Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,492 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a baby video monitor for same day delivery on 2/27/23 from Amazon, order #***-5397075-8248246, in the amount of $59.99. I frequently checked my Amazon account to be on the lookout for my package. Shortly after 7pm, before I received an email notification from Amazon regarding delivery, I checked the status and it showed the item as delivered. I checked my front door within two minutes of supposed delivery and no package was there. I walked over to the surrounding neighbors doors and did not see anything left there. I could see the truck a couple of blocks down the street leaving and I called customer service in hopes they could contact the driver to find out where he may have mis delivered my package. During my hold time, I noticed a picture had been posted for proof of delivery by the driver however the picture posted is NOT a picture of my residence. I attempted to explain this to customer service but they told me I had to call back in 24 hours. Through out the day yesterday I checked with surrounding neighbors and inquired whether they had seen my package, yet none of them claim to have seen it. I called customer service back after the 24 hours was up and again pointed out to them that the picture the driver took of the package delivery is not my residence. I was told that it is not Amazon's liability because the picture verified that the package was delivered. It was like speaking to a rude and condescending robot. I do not have $60 to give away freely to a multi billion dollar corporation. Even if I did, I certainly know that Amazon CEOs don't need any more freebies. I was hung up on twice by customer service, they refused to transfer me to anyone who could help and refused to look at the picture the driver submitted versus what the door of MY residence actually looks like. Furthermore there is no address number in the driver's picture so I can't even go knock on whatever door my package was left at because I don't even know where it is! Please help!
Business Response
Date: 03/03/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the mentioned order.

Were sorry to hear that you havent received your item from order #***-5397075-8248246.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/07/2023

Complaint: 19519775

I am rejecting this response because: the items were not delivered to my address. The photo the company used as proof of delivery is factual proof that the company mis delivered my items because that is NOT my door. Furthermore there's no address on the door in the picture provided so I cannot even go try to retrieve my package. Accurate pictures of my residence were submitted by me, in my original complaint.
Also submitted was the picture the company provided which proves the package was mis delivered.
Sincerely,

*******************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/2/23, I placed an order (order #: 111-5904403-1562608) for an item that listed that it had free returns (*****************************************************************************************). Because of the high cost of the item, I wanted to triple check that the item was indeed returnable. I reached out to Amazon customer service to confirm and they guaranteed that unless the item was open, it was returnable - which I have in writing in the form of the customer service chat. They also suggested I reach out to the brand to confirm this with them as well and they concurred - saying that as long as it's unopened it was returnable (I have this in writing as well). I went ahead and purchased the item and when I went to go return it, I wasn't given an option within the Amazon system. I reached out to customer service immediately and they told me they are so sorry for the issue and would refund me, which I also have in writing. I later get an email from amazon saying they need to see pictures of the defective item - which i never claimed it was defective. I call customer service and they now tell me that they won't accept the item back despite the item showing it has free returns and despite their own customer service confirming that it was returnable before I purchased the item. To be told one thing from the company and for the item page to advertise free returns only for the return (on a total unopened item) to be flat out rejected with zero additional support is egregious especially when I took the extra due diligence to make sure there would be no issue. I tried to escalate the issue but was told they wouldn't take the item back and that they refused to look to see that the item page says free returns. They also told me that the customer service people were wrong and that's my tough luck. really infuriating all around.
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5904403-1562608. Upon checking I see that a full refund of $540.52 has been issued to your original payment method on Monday, March 6, 2023 at 4:31 PM (PST).

Refund confirmation email was sent to your email address on Monday, March 6, 2023 at 7:58 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered on Amazon numerous times now I placed a $350 order I never received I ve contacted them they say there's nothing they can do they drivers from warehouse in land o lakes are stealing there are multiple complaints about them stealing I will never order from them again I just want my money back
Business Response
Date: 03/03/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further in this matter.

Rest assured, once we receive the complete information we will address the issue as soon as possible .

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/07/2023
Order number attached
Business Response
Date: 03/09/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-1405316-3362611.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon On Dec 10, 2022 (Order# ***-3645262-2781802). Fairly soon after I realized this item was not compatible with my hardware. I tried to cancel the order but it had already shipped. I requested a return as soon as I received the item. It was not even opened. Amazon is refusing to return my money claiming I returned the wrong item. How can this be, I didn't even open it and it was shipped back in the original box. Amazon refuses to discuss the matter and refuses to return the item. They simply say they will not discuss this and will not return my money until I return the item that was already returned to them ***** 1Z1V17RS2620363989). So in the end they have my money and the product. How can Amazon have this abusive policy toward consumers? This opens up so much abuse and mistakes from Amazon, its employees and anyone in the supply chain without any recourse. How is the Federal Trade Commision even allowing this? I would like my money back or at least the item I ordered.
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize that you haven't received a refund for the item you returned. To better understand the issue and investigate the problem, reply to this email with details on why you should receive a refund for the item, or what happened to your return.

Once you have replied, we'll forward your email to our specialist team to review. The specialist team will contact you within 3 days (72 hours) once your email is received.

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 04/11/2023
Amazon sent a statement that they will send my complaint for research. This is the reason I have waited to respond to BBB. Since this initial statement, Amazon has not contacted me again. Please re-open this case as Amazon is non responsive.
Business Response
Date: 04/13/2023
Hello ***,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the refund on the item returned back to us. I'm sorry for the inconvenience caused with this.

I've reviewed the order details and see that our returns center has sent an email on the issue on January 4, 2023 at 6:21 AM (PST) with the subject line "Your Amazon.com returns" advising you to reply to the email to appeal the decision.

Our **************** team can only confirm that we sent this message and help you with technical issues. We cannot reverse this decision or share more details on this matter.

I hope this helps! Please feel free to contact us if we can be of any further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/14/2023

Complaint: 19519396

I am rejecting this response because: Amazon has kept the returned product as well as my money. How is a business allowed to be this abusive? If they are not going to refund my money, then they need to send the item back to me.

Sincerely,

***************
Business Response
Date: 04/19/2023
Hello,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

A careful review of your account reflects that the correct information has already been provided. Until the correct item is received a refund cannot be issued. I'm unable to offer additional insight on this matter.

We haven't received the correct item in your return of order #***-6020875-3221811. We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

The return window for item has expired on January 31, 2023. At this time, we're no longer able to accept the return of the correct item.

If you believe that it's incorrect, and that you did return correct item, you're able appeal the decision. To appeal, please reply to the email you received on January 4, 2023 at 6:21 AM (PST) with the subject line "Your Amazon.com returns" advising you of the issue with your return.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/20/2023

Complaint: 19519396

I am rejecting this response because: Amazon has my money and my item. How can this even be legal?

Sincerely,

***************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY COMPALAINT IS DUE TO MY ACCOUNT WILL ALWAYS LOCK WHENEVER I PURCHASE A PREPAID **** OFR MASTERCARD GIFT CARD, I RECEIVE A CONFIRMATION THE **** WAS PROPERLY ABLE TO COM OUT MY CREDIT CARD ACCOUNT OR DEBIT CARD ACCOUNT.THIS COMPANY IS BEING BIAS TOWARDS MY ACCOUNT BECAUSE THEY WILL DELIVER EVERYTHING ELSE I ORDER WH I ORDER WITH THE **** IN CART AND PAID FOR.i HAVE NEVER HAD A FRAUD ON MY ACCOUNT AND THEY REMAIN PUNISHING ME TO CALL AND KEEP UNLOCKIG IY DUE TO THEIR PREJUDENCE. I DIRECT A FOUNDATIO THAT WE ORDER CARDS FROM DUE TO TRETAIL CARDS BEING COMPRIMSED IN RETAIL STORES.RUINING MY REPUTATION FOR BEING A HONEST [PILLAR IN MY ORGANIZATION NOW CONSIDERED NOT A MAN OF HIS WORD DUE TO GIFT CARDS NOT SHOWING UP. AND MT TIME FOR CALLING TO RESET OVER 6 TIMES AND NO SUPERVISOR NEVER CONTACTED ME AFTER THE SITUATION WAS ESCALTED TO THEM AND NEVER REPLIED BY EMAIL LIKE I WAS TOLD THE WOULD.
Business Response
Date: 03/03/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked your account. Upon checking I see that your account is active, however in order to access your account you need to get in touch with account change team.

We request you to contact us over phone in this matter. Here's a link to our Contact Us page:

***********************************************************************

If you have trouble reaching us via the contact us page, you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon banned my account without reason or explanation. I attempted to appeal the ban but they provided me with a copy and paste answer. This is cruel and unfair. I want my account to be unbanned.
Business Response
Date: 03/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 03/16/2023.

Sincerely,

****
Amazon.com
Customer Answer
Date: 03/16/2023

Complaint: 19519412

I am rejecting this response because: That is complete ********. I got banned cuz I returned products that did not work. Prior to that, I was given a false warning stating that I was reporting missing packages which I did not. So either correctly unban my account or I'll have no problem taking this to court and making more accounts, no matter how many times you ban me because my ban in injust and unfair.

Sincerely,

*************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 7, 2023 3:18 PM ET ORDER # ***-5684831-1108251 B0BJ75HJ4S WEIZE 12V 100AH LiFePO4 Lithium Battery, Built-in Smart BMS, Up to **** Cycles, for Solar System RV ********************** The battery doesnt work. Even though it said refundable A-Z guarantee from Amazon they are not wanting to refund me and keep giving me the runaround.***** from Amazon was rude and not wanting to help me. He is a disgusting person and bad employee.
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the defective battery order.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/03/2023
The account is using my wife's email. I provided you the account number and order number. Her email is **************** Are you telling me I need to open a new BBB complaint with her email? I don't think so.

Complaint: 19519255

I am rejecting this response because:

Sincerely,

*************************

Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the registered email id. There is no need to open a new complain with the registered email as you have confirmed it here.

I've checked on the reported order and I can see the claim was successfully filed and approved on your account. We have issued a full refund back on your original payment method on Sunday, March 5, 2023 at 11:52 PM (PST). The refund should already be reflecting on your billing statement, if not, it will reflect back in **** business days on your Pinless Debit.

I've also shared the feedback with our team regarding the bad experience you had with our support. Our team will ensure a necessary action to avoid it in future.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Amazon Account Closure and Balance Owed Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding the closure of my Amazon account with a balance of $1900. My account was registered under the name ***********************, but my real name is ************************I have been a loyal Amazon customer for years under the account *************************** and have never had any issues with my account or Amazon's policies. However, I was recently notified that my account was closed due to a violation of Amazon's policies. Despite providing screenshots of the gift card email confirmation as proof of ownership, my account remains closed, and I am unable to access my balance.I have made numerous attempts to resolve this issue with Amazon's customer service team, but I have not received a satisfactory response. I am now turning to the Better Business Bureau for assistance in resolving this matter.I am requesting that Amazon reinstates my account and pays the balance owed to me. I have attached the necessary screenshots of the gift card email confirmation as proof of ownership. The senders' names are ******************* *************************** and ************************* (**********************).I hope that the Better Business Bureau can help me to resolve this issue with Amazon promptly. Please let me know if you require any further information from me.Thank you for your attention to this matter.Sincerely,*********************** (***********************)
Business Response
Date: 03/24/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 3/23 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an electronic fireplace RW flame 60-in recessed wall mounted. Order number 112545-3220-753-812 And it was working fine until it started making noises and it really didn't put any heat out so we decided to return it to Amazon Amazon customer service by the name of **** on February 25th set up the return to be picked up from our house by *** tracking 1z 444-797-780-001-7505 the package was picked up from our home on February 27th at 11:55 a.m.. and I was told that on February 28th they received it back to their Amazon ********** **** Warehouse. I have yet to see my return amount come through I have tried calling several customer service reps they are no help I tried the calling the corporate number she says they can't help I get someone from overseas constantly they don't know how to help all I want is my return to be processed for this item. It's pretty bad when you have to make a complaint to the Better Business Bureau to get in contact with someone to help you. Amazon used to have wonderful customer service and anymore they could care less all they want you to do is spend your money and they don't care if you get any help on the phone. Also they told me it would take 30 days to get my refund that's not acceptable you don't return something to a store and it takes 30 days to get a refund. They have the item in their position I want the refund and it's for $339.19
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19518709

I am rejecting this response because:

I'm sorry but this is unacceptable You have had this in your possession for three days now You don't go into a store and give back something that you purchase and then walk out with out getting your money back I have called my credit card I have disputed the charge they said they are aware and they said that they would start the dispute process for me you have the item you need to give me the refund You're holding my money hostage and I don't appreciate it .

***** And ***************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* I didnt receive this order and shopbop told me it was delivered. 1. I asked shopbop to shipwirh signature required with carrier such as ***** and *** not **** 2. It was shipped with **** and I didnt receive it so I called shopbop and spoke to cs agent ****** and she put in investigation with **** 3. The next day I called shopbop again to be told investigation was completed but I didnt receive the package and package is nowhere to be found 4. **** didnt even contact me and I asked the entire apt and no one got a visit from **** mailman regarding this package 5. Id like refund for this package
Business Response
Date: 03/03/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

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