Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gas valve for our daughter's furnace and it was suppose to be delivered by 10pm on 3-2-2023. We didn't receive the order and found out that it was taken back to the facility at 8:20pm due to weather issues. Only problem is we had a clear day with dry roads. So was the sun so bright they couldn't make it to our house? I called and spoke with two different people and first one said by 8pm. Get online and its now marked delivery by 10pm. I called a second time and requested it be delivered this morning as it needs to be fixed asap. It now has been four days without heat. The guy I spoke with said he would put in a request to have it delivered by 10am. I asked to speak to his supervisor and he said he didn't have one. I called bs and he said corp was his supervisor. Well the name and email address is not going to corp I'm not stupid. Just keep getting the run around.
Business Response
Date: 03/05/2023
**************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was delivered on March 4, 2023. I hope you have received your order.

I've forwarded the feedback on the order to the concerned department so that they can take appropriate actions.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an AC Compressor for my car from a retailer on Amazon. I also purchased a warranty. I called the warranty and they said the manufacturer warranty is still good. *** contacted the seller and havent gotten a response. No one will help me with this problem. Its Amazon, Cardone and square trade. And I cant get any help. I need a replacement part shipped to me so I can send the defective part back.
Business Response
Date: 03/05/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have purchased a car AC compressor that is defective and the item is outside the return window. I'm for any inconvenience caused with the item.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the complete order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible. However, for any item that is outside the return window, but still under manufacturer's warranty, I'd recommend consulting the owner's manual and/or contacting the manufacturer to see if the problem in question is covered under warranty.

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of this transaction was on Febuary 6th, 2023 in the Amount of $231.20 for a HP 27 Inch QHD Gaming Monitor and it was the 2021 model. The reason i am requesting assistance is because my package was EMPTY (filled with no item) and when i reached out to amazon they told me there was nothing they could do and to contact the police and so i did but they claimed they couldn't assist me I contacted amazon the same day.My amazon account was even closed after contacting them in my opinion this is a little ridiculous but that is why im seeking help from BBB. My account email is ************************* the order ID is #*******************.
Business Response
Date: 03/17/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 16 March, 2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitting all info and decided to close my account after getting no info and hung up on many times getting no where and need my account back ******************* is the account
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address.

Upon checking I see that the account has been reinstated and an email was sent in this matter on Thursday, March 2, 2023 at 8:58 AM (PST).

If you are still having any difficulty accessing you account then we request you to write to contact us over phone and get in touch with account change team.

Here's a link to our Contact Us page:

***********************************************************************

Thank you for your patience and we are sorry if any inconvenience was caused. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account got locked and after submitting all info and getting hung up on they decided to close my account. I would like this fixed as Amazon is not helping me
Business Response
Date: 03/15/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 15/3/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to return an item. They sent me a return code, said take item and code to *** location and they will scan code and pack it. Months later I receive an email saying item was never returned. So I contact Amazon and one rep says they never received it, then rep says package was received empty. Then another rep says item that was in it wasnt correct. I asked to speak for Supervisor and he tells me that item that received was not correct. I said well what was it and can you send it to me. Supervisor said no it was counterfeit and it was destroyed and I said what? counterfeit? what was it and he said I cant discuss that but you will still be charged for the item. I said I dropped the item off and *** scanned code like return instructions stated so Im no longer responsible after that point. He said we need the item and that was end of discussion.
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further. Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023
113-7416087-2432233 Here is the order number
Business Response
Date: 03/14/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that we didn't receive the correct item in the return shipment.

Hence the refund was not issued for the order. In order to issue the refund we need the correct item returned.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep disappointment and frustration with the service I received from Amazon. On November 20, 2022, I purchased a MacBook from Amazon, but unfortunately, I received the wrong item.I immediately contacted the customer support team and was instructed to return the item. I shipped the item back on December 2, 2022, as instructed, and was told to wait for 60 days and contact customer support if I hadn't received a refund by January 31, 2023.Unfortunately, it has been well over 60 days, and I have not received my refund. When I contacted customer support, I was informed that they had not yet received the item. However, the tracking number clearly shows that the package was delivered to your facility. The tracking number is 1Z55AY222605511138.As a loyal customer of ********************** for many years, I am extremely disappointed with the way this matter has been handled. It is unacceptable that I have been waiting for so long to receive a refund that was promised to **** request that you immediately look into this matter and resolve it as soon as possible. I expect to receive a full refund for the MacBook that I purchased and I did not receive. I hope that Amazon can live up to its reputation for excellent customer service and resolve this issue promptly.Thank you for your attention to this matter.
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order #***-6840920-5059442 I see that the return is not processed yet even after 60 days. In this case we request you to reach out to the carrier for assistance.

Your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19531609

I am rejecting this response because: I reached out the the carrier ***** and they told me that I can't do anything because it is passed 60 days. This is not my fault, Amazon told me to wait 60 days and now it is out of the *** help window.

Sincerely,

***********************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this complaint because recently my account was restricted from further use. The only reason I was given was a generic we suspected unusual activity. The unusual activity must be making purchases because that is the only thing I have done. I've been a amazon prime member for nearly five years, and there has never been one issue with my account. For ******** sake I even own a amazon credit card. But for some nefarious reason my account was restricted and documentation was requested for the card used to attempt to make the purchase. Remind you I attempted to use a gift card, yes a gift card. Amazon is requesting documentation for a gift card. No biggie I provided amazon with the document that they requested. I provided Amazon with a screenshot of the login dashboard for the gift card that shows the last four digits. Yet that wasn't enough to remove the restriction on my account. Amazon then requested a receipt for the gift card. I provided Amazon with a receipt for the * gift card, yet the hold was not removed instead Amazon sent me a email saying that they are unable to verify ownership of the gift card. I've literally done everything Amazon has asked of me yet my account remains restricted and I while my account is restricted I am continually being billed for Prime membership I have no idea what more information Amazon could want to prove ownership of a giftcard. I've provided the receipt and I've provided a screenshot of the dash board that of the gift card login.. (I have attached all documents that I sent to Amazon to remove the restriction)
Business Response
Date: 03/20/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-03-20 confirming account reinstatement.

Sincerely,

********
Amazon.com
=========
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an Amazon account so that I could use a $500 Amazon gift card that my grandfather gave me. I placed an order using the gift card. Amazon placed my account on hold, and then closed my account. I have called their customer service department several times and they refuse to help me. I have lost the funds of the gift card as a result. Amazon will not contact me to make the situation right, they have stolen my gift card balance from me and they have no sympathy or understanding for my situation. I have done everything in my power to correct the issue on my end, but they will not allow me to do so for some reason.
Business Response
Date: 03/16/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 March, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my account that is registered under the email ************************* of all, I would like to start by saying that Amazon is a corrupt money hungry billion dollar company that capitalizes on scamming its' customers. There is a common denominator in all of the complaints filed through BBB and it's that Amazon loves scamming people for their hard earned money.I was in the process of getting a refund for an order, and 3 days later, I get the following email:"Hello,We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were canceled when we closed the account. "Amazon uses the following tactic a lot to try and get out of paying or refunding customers as their whole business model revolves around getting rich off of scamming innocent customers.To clarify, I have never had another Amazon account, therefore it is not possible for them to have closed an account of mine in the past as such account has never existed. This is simply a way for them to close accounts when something goes wrong with an order so they never have to rectify the situation.The best and only possible outcome of this situation would be for Amazon to reinstate my account that they went ahead and closed for no apparent reason.
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account closure issue. I'm sorry for the inconvenience caused.

I can see the issue was escalated to our team and we've found your account is directly related to another account which has been previously closed due to the violation of our policies hence your account was closed.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Im sorry for any disappointment caused and appreciate your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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