Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 I ordered a convection oven from Amazon.com valued at approximately $400. I knew I would be travelling for Christmas and chose a delivery date of December 29th when I would be home. Amazon delivered this package on December 23rd when I was not home. That same day someone stole this package from my home. I have it on video. I reported this to Amazon and their normal policy is to reimburse folks for stolen packages. Amazon told me they would require me in this case to file a police report, which I did, taking 2 hours out of my day to do so. The police report is ************ filed with **** Detective ********, shield # *****. I called Amazon back and they told me that I now needed to provide a copy of the report. However **** said it was not policy to share copies of the report without going to police HQ in another county, with an appointment. I told this to Amazon in January. They called the station and verified the police report and told me I needed to call back 1 month later in order to give a chance to the **** to close the case, giving me a small window between 2/11/23-2/21/23 in which they said they would be willing to process a refund. I called them back during this time and they changed their story, saying that in fact the report number was not verified. This was despite the fact that they read back to me their previous notes in which the report was verified in January. They insisted this time on me providing a copy of the police report which would be 1) not reasonably possible to obtain and 2) contradicted their previous story which was that even an "open police report" could be actioned on their end given sufficient time to allow police to do their work. In all I spent easily six to eight hours of my time collecting surveillance video, providing it to the ****, waiting on hold and arguing with Amazon customer service. In the end they did not process the refund I should be entitled to under their policy.

  Business Response

  Date: 04/21/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email about the credit card dispute you filed on Order 113-0752878-2222608.
  
  To correct this problem, we have asked your card issuer to close the dispute in your favor.
  
  You should have received a refund of USD ****** on your credit card .
  
  We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a fireplace insert. It arrived broken I submitted for a refund. They said they applied it and never did. Now they are just sending me round and round on their phone system. No one has resolved the issue and no accountability has been taken. I sent photos back in January and now it is a back and forth.

  Business Response

  Date: 03/05/2023

  Hello *******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you have received damaged item 'MAISON ARTS 40 ************* Fireplace' purchased in the order #***-4647499-6576265 and requested for a refund but you haven't received the refund yet. I'm for any inconvenience caused with this.
  
  I've reviewed the details of the item and see that a refund for $275.59 was successfully processed to your original payment method on January 21, 2023. As the order is placed on Installment plan, the amount should have been adjusted on your monthly statement. To get the refund details reviewed and verified, I request you to please contact the support team of the payment method used.
  
  Alternatively, if you/your bank is unable to locate the refund details you may contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:
  
  - the order number if available
  - the last 2 digits of the payment method
  - the amount of the refund
  - the date of the transaction
  - any other information you find pertinent
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and was able to use this email and work with affirm for resolution.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to your order #***-4529143-1336258 - ******************* Headset with Bluetooth .I did purchase the item and did return on time to amazon unused in original packaging. However they are charging me 140$ for restocking fee. Because it is damaged. Also few other representatives say that it arrived late. Thus, every one of them keep claiming different thing. As to the damaged i asked the proof of it and i did not receive anything. I also asked to send item back to me, or give my money back, or send proof. They are refusing to provide any option but still taking my money with out proof

  Business Response

  Date: 03/05/2023

  Hello Islam,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the problem you've had with your refund. On this occasion, we cant refund the restocking fee because the item arrived in an unsellable condition.
  
  Unsellable items are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error.
  
  Please see ************************************************************************** for more information.
  
  We are unable to share the pictures with you as we do not have an option.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

  Customer Answer

  Date: 03/05/2023

   
  

  I have sent the item on time unused and unopened. First they started claming that they are recived it late and that is the reson for the restocing fee, now thay saying it is damaged, when it was sent unused. i di not even open the box. they need to provide proof of their claims or refund the money

   

  Complaint: 19532544
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On February 23, 2023 I received an email from Amazon that a product (Cosori Air Fryer recalled on 02/23/2023) I purchased through them was recalled because of a fire hazard. I followed the link they provided and attempted to get a replacement. First, the manufacturer did not recognize the Batch Number of their own product, then they asked for a picture of the unit with the cut power cord, and then again said the Batch number is invalid. I contacted Amazon and asked for their help to resolve this issue and I was told the higher management closed the issue and I should just keep sending emails and call the manufacturer. I tried to call the manufacturer the first time they rejected my batch number, but they do not respond. I asked Amazon for a copy of our discussion, and they refused to provide an ID for the representative or a copy of the transcript of the call. Since I purchased the defective unit for Amazon, I hold them responsible for solving this issue and wasting my time, and to help me receive either a replacement unit or a refund.I hope you can help me resolve this.Thank you,*************************

  Business Response

  Date: 03/05/2023

  Hello *****,
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that the item 'COSORI Air ***************** XL(100 Recipes)' purchased in the order #***-7183822-0632229 is recalled and you have received an email notifying this and want to get the item replaced or refunded. I'm sorry for the inconvenience caused with this.
  
  I've reviewed the details of the order and the email sent to you. As the item is outside the return window, we won't be able to refund or replace the item. However, as instructed in the email sent, for more details, including what you should do and where you can seek assistance, can be found in the following notification:
  
  *****************************************************************************************************************
  
  You may refer the 'Remedy' section to get this resolved by the manufacturer that states : "Consumers should immediately stop using the recalled air fryers and contact Cosori to receive their choice of a free replacement air fryer or another Cosori product by registering at recall.cosori.com.
  
  During registration consumers must provide their contact information and submit photos of the recalled unit with the cord cut off. No receipt is needed to receive a replacement."
  
  For any further assistance, I request you to please contact the manufacturer on this. Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19532312
  
  I am rejecting this response because: I already tried what the Amazon representative recommended, as mentioned in my original complaint and as I told them on the phone before I filed this complaint. The manufacturer says the batch number is invalid, it does not say it is included or excluded in the recall. I attached the manufacturer replies to my attempt to follow the Amazon's instructions. I also directly responded to the Amazon's proposed "solution" as follows:

   

  "No,this does not help at all becaus as indicated in the complaint I already tried what you mentioned in the original email but the manufacturer does not recognize the batch number of their unit which I purchased from you. So, no,the matter is not resolved."
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I am contacting you because Amazon Support is not fulfilling its duties. According to the information I received, my appeal has been under review for 2 weeks. However, Amazon Support assured me the appeal would be considered within 1-2 days.I contacted Amazon Support via phone, but I am assured that I should wait every time.I want to remind you of my problem briefly. My account was deactivated in error due to an unresolved violation on ASIN B0B11992GG. Amazon indicated in the notification that I have yet to respond to the patent infringement report no. *********** (ASIN B0B11992GG). I attached the screenshots of notifications about ASIN and account deactivation to my appeal. However, on December 17, 2022, I contacted Amazon Support regarding patent infringement report no. ***********. According to the conversation with Amazon Support, I was advised to agree with the violation and accept the statement in the checkbox that I do not intend to sell further on ASIN B0B11992GG. I did this on the same day. I also removed ASIN B0B11992GG from my inventory. Check all this information through the Amazon internal system. After the above actions, the violation WAS REMOVED from my account. In support of this, I have attached screenshot of my Account Health. As you may see, my account has NOT a patent infringement, as you indicated in the notification about account deactivation. Therefore, the reason why my account was deactivated has been resolved. My account does not have this violation, due to which it was deactivated. Thus, Amazon's statements that I did not respond to this violation in time and, therefore, my account was deactivated are erroneous. However, as a seller who respects the intellectual property of other sellers, I have prepared a Plan of Action that I am following in my current e-commerce business. Based on the facts above, I request that my account be reactivated, as Amazon's allegations are unlawful.

  Business Response

  Date: 03/05/2023

  Hello, 
  
  We have conducted a detailed review and confirmed that correct enforcement action has been taken on the account. Seller account does not fit for reinstatement at this time.
   
  Thanks, 
  Amazon.com
  Seller Performance

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package. I got an email that it was delivered Wednesday afternoon. The package was not there that night. I chatted support and they said it was incorrectly marked as delivered and to give it 24 hours to arrive. Friday I still did not have my package and they are refusing to replace or refund my item without a police report. The case must be closed in order for a refund to be processed but according to them it was incorrectly marked as delivered.

  Business Response

  Date: 03/05/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from order #***-5235425-0939443.
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before Saturday 15 April 2023 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19532367
  
  I am rejecting this response because:

  As discussed previously I was initially told the package had been incorrectly marked as delivered. 24 hours later I had not received the package or an update from Amazon. When I spoke to them they asked me to file a police report for an item that was never in my possession and to wait until the case was closed to receive a refund. It is not my responsibility to ensure that packages are delivered nor is it my responsibility to file a police report for an item from a business that I never received. Especially considering the fact that I was told they had incorrectly marked the item as delivered when it was not there. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was lost via *** and I filed a claim and not being refunded by Amazon. I would like the refund applied to my Amazon gift card balance . I filed a valid *** claim that was accepted

  Business Response

  Date: 03/04/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that your order was delivered as per the tracking and upon contacting the customer service, you were informed to contact the police. Also you were explained that at this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information. 
  
  We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, February 28 I called Amazon customer service to tell them that I did not receive my packages that was say it was delivered. The representative that I talked to on the 28th looked on the map And saw that the driver who delivered my packages did not deliver it to my address. I was told to call on Wednesday, March 1 to get a refund or a replacement. The representative did not tell me that I wasnt gonna get a refund or a replacement because it was a legit delivery. On March 1 after 7 PM, I was treated like a common criminal like I stole something. On March 1 if you look at my call log I called I dont know how many times to get this resolved. I was so surprised at how customer service at ********************** is poor when it comes to getting money back or getting a replacement when it comes to a driver that placed your items at another door. I went so far as to get escalations involved which supposed to be the highest of all at Amazon and even though he was not taught to empower themselves to do what is right by a customer who is asking for a replacement for an item that did not come to her door. I could not Sleep because of how Amazon treated me about $6.99 item. I called on March 2 I talked to another representative and asked if she could look at the map and see where the driver went and she saw what the Lady saw on Tuesday but, when she relayed that information to whoever she had transferred me too did not care and said it was a legit delivery which the driver did deliver my merchandise to my door. I was told by representatives and escalations on down to change where I place my items or where Ill have them deliver the items by placing them in a locker. I told him I never until Tuesday the 28th had I ever had a problem with the delivery. If you look at all of my deliveries excuse me some of my deliveries all the way up to Tuesday the 28th you would see it says on the porch or on my doorstep and some of them even have a picture. I am really shocked how Amazon treated me

  Business Response

  Date: 03/05/2023

  Hello ****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you haven't received the item from the order #***-5324616-3229043.
  
  I've reviewed the details of the order and the correspondence provided by our support team on this and see that the information provided is correct.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states:
  "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19532082
  
  I am rejecting this response because: I had two items that did not show up at my door step but the only thing that was replaced was the electrical tape but not the glitter. I have been a long time customer of ********************** and had an item sent to another address and it was resolved without no problems because the driver took a picture of the door but, it was not my door. Another time Amazon fresh gave me someone elses order and that was resolved without disrespect from representatives. I was told the day that this particular incident occurred, that the driver was off the normal route when it came to delivering to my address by one representative on last week Tuesday also, another representative said the same thing. The representative told me to call on Wednesday, after 7:00pm to get a refund or a replacement because of the driver. I would not have called back had the representative told me that it was a risk of loss. I have never had anyone take items from my porch nor had to use lockers. All items even after that day had been delivered without no problems also, all items before that time was delivered without any problems only the two times I mentioned. $6.99 is what was paid by me and I am asking for a replacement of that glitter item. I also want you to listen to the conversation of the representative on Tuesday saying to call and nothing about a risk of loss. I just want a replacement of my item
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #***-1882306-8918665 Amount : $26.99 + 8%tax = $29.15 Order portable heating belt on 11/30/22 as Christmas present for friend. Delivered on 12/14/23. Had an "LPN" on barcode sticker which indicates that someone has previously purchased and returned it to Amazon. My purchase was for a "new" product.Asked friend in late Jan how the belt was and she said she hadn't been able to use it because the battery pack it came with wouldn't charge. I contacted Amazon several times. They first told me to contact the seller, no response and as of 2/28/23 the seller's account is gone. They then told me to email manufacturer for warranty, no response. Was told if manufacturer didn't respond I could get a refund.2/27/23 - relayed issues with seller and manufacturer not responding and was told Amazon would initiate a refund. Not the solution I was requesting but was acceptable. I just wanted a replacement battery pack for the belt to work and was told twice I could get promotional credit to order one off Amazonas a replacement. I was hung up on the first time and the second time was told that was a lie and they "didn't have the option for it"2/28/23 - said that they can't refund and I can't return because it's outside of my return window now which ended on 1/31/23. Amazon said they could make an "exception" and let return for refund if I pay a restocking fee. Why should I be penalized for an item that was sold to me "as new" and arrived not new and defective? I trusted that Amazon would at least check their returned products to make sure they're in working condition before reselling them to ******************************** didn't properly vet seller or returned products resulting in me either having to eat the cost and keep a non working item or pay to return something that wasn't working when I received it, which also includes having to travel to my friend to get the item or ask her to return her own Christmas present.

  Business Response

  Date: 03/05/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that the item received from the order #***-1882306-8918665 isn't as expected as it delivered with the signs of previous use. I'm sorry for the inconvenience caused with this.
  
  I've reviewed the order details and see that the item is outside the return window. You can return most items sold and fulfilled by Amazon.com in arrived condition with all original packaging and accessories within 30 days of delivery for a full refund.
  
  As the item is now outside the return window, we're unable to accept return of this item. We would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:
  
  ********************************************
  
  Also, most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19531582
  
  I am rejecting this response because: I have reached out to the manufacturer's email which was on the manual: ********************** I emailed them on 2/22/23 and there has been no response since then. Which goes back to the fact that Amazon is selling products from sketchy sellers and with sketchy manufacturers that will not fulfill the "1 year warranty" claimed on the packaging.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sets of curtains from Amazon.com in January 2023. I returned both sets of curtains and dropped them off at the *** in *********** *********, ** by January 10th, 2023. However, only one set made it to the Amazon warehouse and the other set still shows as in transit till this day meaning that *** must have lost the return or it was misplaced/mis scanned at the Amazon warehouse. Nonetheless on February 28th, I find the charge for the curtains on my bank account from Amazon in the amount of $30.83 because they claim they did not receive the curtains and they are blaming me for this. In addition to that, they are not communicating with *** to find out where the parcel is. Instead, they are having me file a claim with *** to resolve this issue, and *** says Amazon needs to submit the claim as they are the account holders and the ones who have a contract with ***. Neither *** or Amazon are providing a solution as to where the parcel is or who is giving me my money back. I don't have my money nor the curtains.

  Business Response

  Date: 03/05/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that you have requested a return label for two " H.VERSAILTEX Blackout Star Curtains for ********* Boys Girls Twinkle Silver Stars Full Light Blocking Cute Thick Soft Curtain Drapes, Grommet Top, 2 P", however, we received only one. I would request you to check if you have missed packing it to send it back to us.
  
  I also understand that you've filed a claim with the *** regarding the missing item. Unfortunately we are unable to take action on the order as we are unable to take the responsibility unless until its returned back to us.
  
  Please work with *** so that they can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19532040
  
  I am rejecting this response because: the package got lost in transit as admitted by *** or a mismatch at the amazon warehouse. However, till this day, the package shows in transit to Amazon.
  
  Sincerely,
  
  *******************************