Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I purchased two motherboard from Amazon they have been returned and I contact Amazon 6 different times to get and answer on my refunds and was told that they were manually processed returns are complete refund issued to know takes 14 days match 2nd and 4rth you will get them till now March 13th. 113-0185838-5035447,3rd one 113-7252020-5349847 I have been a prime member over a decade or more and I am treated like c*** this is ridiculous and this is my money they literally are not returning.

  Business Response

  Date: 03/05/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the delay in the refund for the returned order.
  
  Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.
  
  Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.
  
  You may refer to the following link for more details on refunds timeline.
  
  ************************************************************************************
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

  that does not resolve the issue that just restates part of the issue, this is unacceptable Amazon needs to imeaditly refund my orders that I was told by your associate ****** they were processed and refunded. Manually to the original payment method. 

   

   

   

   
  Complaint: 19535390
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 7, 2023 3:18 PM ET ORDER # ***-5684831-1108251- B0BJ75HJ4S WEIZE 12V 100AH LiFePO4 Lithium Battery, Built-in Smart BMS, Up to **** Cycles, for Solar System RV ********************** The battery doesnt work and keeps dying. Even though it said refundable A-Z guarantee from Amazon they are not wanting to refund me and keep giving me the runaround. ***** from Amazon lied to me and said he couldnt file the request. I reconnected chat and another person was able to file the request right the. ***** from Amazon customer service was rude and a pompous jackwagon. He almost cost you guys a loyal customer. If the refund request is waiting for approval. Please get this approved ASAP.

  Business Response

  Date: 04/11/2023

  Hello, 

  We have reviewed information provided and customer was refunded on 6th March 2023 to their original payment method. 

  Reference ID : amzn1:crow:5aU1HlaiSK+dgNFIdW57Zg

   

  Thanks,

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 1 year I signed on to Amazon Sign In for offers ever since than they have been taking monthly costs from my checking account. ($16.23) since April 2022. total amount: $178.53 I attempt to sign in BUT i never get access, I request Reset Passwords than asks for full name . I never have access to my sign in to CANCEL subscription.I want to cancel but never have access. please help I WANT OUT OF ************************** WANT A REFUND OF $178.53 Thank you

  Business Response

  Date: 03/05/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the unwanted prime charges and your account access issue. I'm sorry for the inconvenience caused.
  
  I've issued the refund for all the charges since April 2022 till date and have canceled the subscription to avoid future charges. You will receive the refund within next 3-5 business days.
  
  Regarding the account login issue, as you have already tried the reset password and it did not work, I request you to please call us at ************** so our team will be able to look into it and help you further.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the worst experience with Amazon and I would like someone to review ALL the calls and address my concern. I placed an order for a wig on 2/22/23 through Prime that I needed for an event. The item was due to be delivered on 2/25/23. I checked the tracking status on 2/25/23 and it said that the wig would be delivered on 2/26/23. I called Amazon to voice my concern regarding needing the item by that night. I spoke with a rep (I was told his name was **** at 5:23EST)The outcome/resolution was that I could keep the item(wig) when it was delivered on Sat, and I would be refunded for the inconvenience. When I didn't receive the item on Sat, I contacted Amazon and was told that my order was canceled by the previous rep.I spoke with another rep by the name of **** who confirmed that he listened to the call and heard the previous rep stating I could keep the merchandise and I would be refunded. But there was nothing he could do, I then asked to speak to a manager. I spoke to a manager by the name of **** at or around 9:55EST. **** basically advised that he was not able to do anything for me " because Amazon cannot refund and send item at the same time".. While I do understand policy- I also understand business and integrity. I asked if he could listen to the recording and "honor" what was told to me by the previous rep. ** a consumer, I should not be held responsible for misinformation given to me. I was under the impression my item was going to be deliver Sat. This was a HUGE inconvenience for me, because I did not prepare for the wig not to be here Sat. I was on the phone over a hour and fifteen minutes trying to get the rep to take some accountable for his rep actions and honor what was told to me. At this point it is principal.I would like for someone to review all calls, and honor the item being delivered to me as promised by the rep.Order number- 113-2977746-1723404 Order date 2/21/23 Thank you A ***************************** ************

  Business Response

  Date: 03/05/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn that you did not receive your order.
  
  Upon checking our logs, I found that the representative incorrectly made such false promise and we have already initiated appropriate action on them. 
  
  As your order was not delivered, a full refund of $54.20 was issued along with $20.00 Promotional credit as goodwill gesture.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19534369
  
  I am rejecting this response because: While I do appreciate the 20 promotional gift- that still does not align with the compensation I was presented with by the representative for the inconvenience. Additionally- My concern has not been addressed in your reply.  Per the rep- I would be able to get a refund along with the keeping the product once delivered. I was told the product would be delivered and I would not have to return it. If you reviewed the call, you heard him say that. I am asking for the product to be sent per what was told to me, or if you cannot send the product- I should be issued a credit in the amount of the product which is $54.20 to purchase the wig.  That would satisfy the complaint based on what directive I was given by your customer service rep.  Please honor your representative word.

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7th, 2023, I placed an order for the Chicco KidFit ClearTex Plus 2-in-1 Belt-Positioning Booster Car Seat, Backless and High Back Booster Seat, for Children Aged 4 Years and up and ****** lbs. | Reef/Navy. It seems there was a shipping delay. Ultimately, I never received the item. I have been asking for a refund since then. There has been no refund. I have contacted customer ******************** at least twice and told that I will receive a refund on my original form of payment (credit card). I have not. I keep getting the runaround. I want my refund.

  Business Response

  Date: 03/05/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund for the undelivered order. I'm sorry for the inconvenience caused.
  
  I can see the order was canceled and the carrier is returning this order back to Amazon however they are yet to deliver it back at our return center. The refund for this order will be issued as soon as they deliver it back to us and it is processed by our team.
  
  This may take anytime between ***** days from the date of cancellation. If you do not see any updates regarding the refund within this timeline, please get back to us through chat or call, we'll be happy to help you.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19534107
  
  I am rejecting this response because:

  I have received different time frames as to when I will get my refund. Two customer representatives have stated that I would be credited much sooner than the time frame NOW given (***** days). Please make up your minds. Does that time frame include weekends or is that ***** business days? I never received the item. I cancelled the item. I was charged for an item that never got to me. I want my refund NOW.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/26/2023 Account ID/email: ********************* Issue: I was informed my Amazon account was temporarily on hold on 2/26/2023. I followed the instructions on the webpage provide to upload my billing information and I was told my account is closed with no reason.

  Business Response

  Date: 03/16/2023

  Hello,
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 03/02/2023. 
  Sincerely,
  ***
  Amazon.com

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tianyu ****

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Playstation gift card on their website as I thought this was a secure place to do so. The voucher they provided was invalid and came up as already redeemed. I called in to get help and have a replacement issued as I did not redeem this and Amazon is the one that provided me the code. I was met with a very rude associate that just kept reading a script saying that Amazon is not responsible for any issues the gift cards. This is something that should posted clearly on their purchase link, instead they provided this in an email AFTER the purchase. I feel the associate just found an easy way out instead of researching and helping me. He refused to speak to me like a human and would just read the email over and over again. At the end I gave up and asked him what I could do to have the card blocked for fraud and reissued to me and he told me I HAVE TO CONTACT PLAYSTATION. I filed a claim with Playstation and they told me that since Amazon sold me this they would have to be the ones to handle this and I agree. I am happy to provide proof of Playstations response. I went onto Amazons website again and confirmed they do not inform consumers anywhere on their website they are not responsible for this gift card. This is not only disappointing customer service but feels very predatory. How is it they can get away with selling bad codes and just say call another company. There seems to be no accountability for Amazon unless the consumer goes out of their way like BBB.

  Business Response

  Date: 03/05/2023

  Hello,
  
  Digital software and video game downloads ordered on Amazon are nonreturnable and nonrefundable after purchase. We provide this information on the product detail pages. You can find more information in the Amazon Games and Software Store Terms of Use (*********************************************************).
  
  We'd really like the chance to help you enjoy your purchase. If you need help with accessing your item or with troubleshooting assistance, contact our customer service specialists at *************************************************************************.
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19533781
  
  I am rejecting this response because:
  
  This is the same response I received and when I call to trouble shoot all that is offered is to redeem. There has to be a way for you to investigate this with the information I have provided. Given the circumstances I am kindly requesting a refund or replacement. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB,I desperately need your help. I have tried multiple times to appeal the *** abilities of my account,Bighoff Holdings LLC, which has been suspended for violations of Amazons Dropshipping policies but am denied almost instantly, or simply ignored.I have overhauled my operations and put a large investment into ensuring policy compliance, however it seems like my recent appeals are not being read.Ive been repeatedly asked for Greater Detail, however I have already supplied service contracts,emails outlining the termination of that service provider, and my invoices to show my complaint sourcing going forward. Im at a loss of what greater detail Amazon feels they need.BBB, can you please help me get a careful review, or at minimum an Account Health Representative that can give correct, detailed feedback about what may be lacking? I have been selling successfully via FBA and would like to expand my offerings via ***.Merchant Token: ATNOR7E12V0OP

  Business Response

  Date: 03/06/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th, 2022 I purchased a product from Amazon called RMR Tub and Tile Cleaner. After following the instructions to test the product on an inconspicuous area of my bathtub, I applied the product to the mold and mildew areas of my tub as directed. I left the room for about 15 minutes and when I came back there were dark red streaks all over my bathtub. I have tried multiple cleaning products to remove the marks but nothing has worked. My beautiful bathtub is now ruined. The cost to have it refinished was $900. I initially contacted Amazon to file a claim under their A to Z claims process around November 20th. The claim, per Amazon, is being handled by ********. An email told me it would be resolved within 3 days. Since being turned over to ******** on January 19th, my claim has been through at least 4 different adjusters and I've been asked to provide the same information 5 times now. Finally, on February 27th, I was told there is no way for them to confirm the damage was caused by use of the product. After repairing the bathtub, I've come to learn this is a known issue and side effect directly caused by the bleach in the product. Household bleach is an alkaline material and consequently will oxidize iron out of the porcelain. (Note that the label on the product says its safe to use on porcelain.) I have sent scientific evidence to ******** to prove this product did in fact cause the damage. I have not heard back from ******** since the evidence was given. It has now been 4 months since the damage occurred and I've paid out $900 for repairs and still have not been reimbursed. I'm tired of waiting, and possibly being denied my claim when it's a scientific fact that this product did damage my bathtub. I expect Amazon to reimburse me for the repairs I had to make, which they promise to do under their A to Z claims process.

  Business Response

  Date: 03/05/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. I see that our claims processor Sedgewick is investigating your issue. The only option here is to contact ************************* at **************.
  
  Unfortunately we are unable to directly compensate in this case.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $15 project screen mounting bracket from Amazon on Feb 27th and the package arrived at the front door on Feb 28th. I did not pick up the package that evening but picked up the package on the morning of 29th. Surprisingly, the package itself is not sealed at all and I do not even need to tear through the edges to open the package. Usually the plastic package would be sealed so that the inners would not come up but this time there is no seal on the package so my mounting bracket must be lost during the transportation.So when I try to contract Amazon and ask for a replacement, Amazon customer server respond with investigation on going and will get back the next day. However, the next day I only got an email claiming that Amazon cannot send me a replacement or issue a refund due to "Risk of Loss" which states "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."After receiving the frustrating email, I try to connect to Amazon customer service again and thinking as a ********************** member for 7 years and with the package value so small, this could be sovled by talking to a agent. Sadly this is not happening. I was told by both Amazon customer service agent and her supervisor that there is nothing they can do on their end because the case has been determined and cannot be changed. I have no complaints with the Amazon customer service because they are professional and nice. It is the Amazon interal investigation system which closed the case without reviewing any of my evidences / statements that should be blamed.So I would like to end this complaints by asking for a refund of my purchase because I did not receive my purchase and got charged due to Amazon's mistake.

  Business Response

  Date: 03/05/2023

  Hello ********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused by the missing item from the package delivered from the order #***-2473638-8738628.
  
  Based on the results of our investigation, we aren't able to provide a refund or replacement for this item at this time. We're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19532755
  
  I am rejecting this response because: this is clearly a Amazon's packaging mistake by not sealing the package properly and cause the content been lost during transporation.When the package was delivered, the package was wide open and there wasn't any sign of damange to suggest someone tears the package open and steal the content. I have video camera facing the front door suggesting no one ever come to my door step other than myself.

  This is totally unreasonable to deliver an empty envelop that is not sealed and charge me $15 without any content. This is clearly a break of contract between me and Amazon. I would reserve all the right to take futher actions against Amazon and I am seriously considering unsubscribe Prime because Amazon clearly not put customer

  
  Sincerely,
  
  ***************************