Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just received the package after over a month due to multiple delays by Amazon, but the worst thing is that the product and the box are seriously damaged and deformed. This is unacceptable as Amazon shipped this out of door without quality control. This is a very popular product and I purchased it at MSRP. The market price has changed consistently. It is highly suspectable that he seller intentionally shipped out a damaged product after several weeks due to higher market price now. I asked for a replacement but Amazon claimed that they could not do that way, however there are still the same products being sold through the same Amazon store. Amazon has been kicking the ball around and asked me to contact the manufacture which the manufacture confirmed that this product was sold and shipped through Amazon, and Amazon should be able to provide the replacement unit. This is a serious dishonest issue if the seller did that. But Amazon chose not to escalate nor investigate the causes of the issue, and I am so furious about how the most reputable company handling the customer ******************** as I have never experienced any purchase like this from this big online store. I would like Amazon to investigated why this happens and would it be some fraudulent activist happening during the shipment so unusual. I want get the same replacement unit ASAP through Amazon without more hassles.
Business Response
Date: 03/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the damaged order. I'm sorry for the inconvenience caused.

I can see the order was sold and fulfilled by Amazon and it was never our intention to deliver any damaged item. I understand you have received it in an unexpected condition and would like a replacement however I'm sorry, the option for replacement is not available.

I request you to please return this order, once our team receives it and process the same, the refund will be issued to your payment method.

I see this item is still available at the same price you have ordered it with and you may reorder the same from the below link.

*******************************************************************************************************

As I've taken the feedback about what happened with the delivery, our team will make sure this is not repeated. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/28/2023
This is to update the BBB case, I have not received the refund for over three weeks and the so-called product with the same price is not correct. This is unacceptable as Amazon's lack of customer support kicks around the issue without a solution. The damaged product shipped out by Amazon was not a mistake but a fraud as the shipping box was in perfect condition while the product package was broken and the product itself was totally destroyed. Although they claimed that they would take care of it and provide the refund, still I have given them three more weeks after returning the product to Amazon but the refund is not issued. It is ridiculous and very unpleasant. Please help re-open the case and add the complaint.

Thank you,

Nic
Business Response
Date: 03/30/2023
Hello,

I understand your concern regarding this long wait time for the refund on the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days that is until April 6, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 04/06/2023

Complaint: 19536788

I am rejecting this response because: Still have not received the refund on 4/6/2023, and just called the customer support and found out that ********************** ****** center still has not proceed return yet although the carrier already had delivered the item long time ago. The whole thing from making the purchase, receiving the product which is a completely damaged one, and returning the product and requesting for refund, for a total of 3 months, Amazon is still not able to solve the issue and provide a solution. What's the next then?

Sincerely,

****************
Business Response
Date: 04/11/2023
Hello,

I am Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, the refund for the Order ID: ******************* has been initiated to the original payment method on Thursday, April 6, 2023 at 10:16 AM (PDT).

Refunds will be processed within 3 to 5 business days from the date it was processed.

I would request you to check for the refund.

I apologize for the inconvenience that you've experienced in this case.
Regards,

Arun
Amazon.com
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,You'll NEVER shipped ORDER # ***-0812386-4433853. According to tracking the shipping label was created on 2/28 but ***** NEVER received the parcel. It was supposed to arrive by Friday, March 3rd (it was ordered on Monday, February 27th).Now I get it that these things happen and mistakes are made, BUT WHAT I DO NOT UNDERSTAND is why I had to wait until 8 pm on Friday March 3rd to ask why the parcel wasn't shipped when it was obvious to me the morning of March 1st that ***** DID NOT HAVE THE PARCEL. I called ***** on Friday, March 3rd and they told me that they NEVER received the parcel. WHY DO CUSTOMERS HAVE TO WAIT MORE THAN 48 HOURS TO COMPLAIN ABOUT HOW THERE IS SOMETHING WRONG WITH A SHIPMENT LIKE IN THIS CASE WHERE IT WAS NEVER SHIPPED? This is beyond stupid.take care,*****
Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your FDW Folding Tables, Plastic 6ft Folding Table,Half Portable Foldable Table for Parties, Backyard Events,White.

Generally the packages which are late does show up within 48 hrs from the estimated delivery date. This is the reason the team have requested to wait for this timeline before we can take any action. I appreciate your time and patience on this matter.

Since there are no updates even after 48 hrs, I've requested a refund for $67.49 on March 5.

You'll see the refund on your credit card statement in 3-5 business days if not already reflecting.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19536672

I am rejecting this response because: ********* ***** clearly showed that they had NOT received the parcel after 48 hours. It was NEVER going to arrive. Something happened to the shipping label. I get it these things happen but Amazon's refusal to accept that the parcel was never going to arrive is BEYOND STUPID.

Sincerely,

*****************************
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1-30-23 I placed an order for 3 findchic personalized heart locket necklaces engraved and picture engraved for 3 little girls from their mom for valentines day. They were supposed to be delivered 2-18-23 to address ****************************************************** my order number is *****************. Today I called Amazon because the items have not arrived 3-3-23. I was told there was no such order in their records even though I am holding the printed copy of my receipt from the website. The operator did not even care to have me email the receipt they didn't care that the order for ***** never made it. I asked to speak with a supervisor who would only tell me his name was **************** And that's it he didn't even ask any information neither of them did for what the order even was for didn't ask shipping or receiving info nothing as if they didn't care. Told me that I needed to call my card company and report fraud. ?!?@! THE ONLY FRAUD WAS AMAZON and it letting me place a customized order and then refusing to acknowledge their fault in this. I have never had such a horrible experience with a company before. I will never order from them again and I did report my card as fraudulent charges that amazon was the fraud.
Business Response
Date: 03/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing order. I'm sorry for the inconvenience caused.

I've checked on it and I've found that order on a "closed/inactive account". Since that account is not active, our Customer Support team was not able to locate it. As per the records, the order show delivered on Thursday, February 16 8:35 AM at the provided address.

Since that order is there on the closed account, we are not able to take any action on it. If you have not received that order, I request to please contact the card issuing bank for the dispute.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19536538

I am rejecting this response because: The first reason I am rejecting this response is you claim the order was delivered, there is no record of any delivery to this residence by *********** DHL, *** nor the ***** as I have called these delivery companies they take their jobs very serious and if any package was delivered to the residence they would have a record to protect themselves. If you actually had sent a package then Amazon would be investigating the delivery as to the fact you did not provide a confirmation of reciept for the delivery of this package then all you have said is that oh its been delivered when in fact that was not even the projected delivery date it was Febuary 23, 2023 was when the package was supposed to be delivered. But no package has been delivered to this address. If in fact you actually sent this package then where is your confirmation from the delivery provider because amazon never provided me with a tracking number a tracking number would make it to where we could trace the steps of this order seeing as how your company never provided this tracking information and amazon always does we cant track this order. The account was closed because we suspected fraud on your part when the delivery date passed and we had not even been updated with order information. Why would you want me to report it to my card company when amazon would be the one to refund the account money? It has already been reported to them. However I want your company to show the tracking information and the reciept of delivery from your shipper information because each of the delivery companies stated that it issues one to amazon and one to the customer with the phone number or email provided with the account. Please disclose this information to the BBB because I know you cannot, because the order was not delivered not even scheduled for delivery. I want you investigated further because of this fact and even though it is only ***** I will take this all the way to court companies cannot get away with frauding US citizens any longer. Provide the confirmation and tracking information to the BBB or I will see you in court.

Sincerely,

*************************
Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

Since the order is placed on other account which is already closed, we can not share any information apart from the order status which I've already provided.

If you have not received the order, as requested in the previous communication, please contact your card issuing bank and file a dispute.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $1700 golf cart battery. The battery stop working after a few minutes of driving. Ive been attempting to get my money back, but Amazon, and the 3rd party vendors say all the right things, but wont send a label to return the product. Im called a total of 9 times and every time I call they act like it the first time. Ive moved all my business elsewhere and will be canceling my prime membership.
Business Response
Date: 03/05/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 03/15/2023
Order number is 112-2871478-8680224
Business Response
Date: 03/18/2023
Hello,
I'm ***** from Amazon.com. I thank you for helping us with the order number.
Upon checking your order, I found that a full refund of $1708.18 was issued on March 3, 2023.
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items Order date Jan 26, 2023 Order #***-8070091-6115425 Order total $863.02 (2 items)Ive waited a month per the companies policy and procedures for a return of my funds and was only refunded 1/2 the amount. They are saying they received only one item and the Amazon app states they received 2. I called and filed an incident report. I have yet to be reimbursed the full amount of my purchase and Amazon has had both returns in their return facility since February 3, 2023.
Business Response
Date: 03/05/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had.

Upon checking your order, I found that a full refund of $863.02 was issued on March 2 & 3. Refunds shall be processed within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon 2/20/2023. After almost two weeks of usage, as I was sitting in the chair in broke. I contacted the seller who gave me hard time with the return process. I was told to wait a couple days for my refund to get back on my debit card. It has been several days and I have yet to receive my refund. Where is my money that is OWED to me ? It did not take a couple days for them to take the money out my account.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-6542799-0557851. Upon checking I see that a full refund of $144.99 has been issued to your original payment method on Monday, February 27, 2023 at 6:28 PM (PST).

Refund confirmation email was sent to your email address on Monday, February 27, 2023 at 8:30 PM (PST). Please try contacting your issuing bank for clarification on how long it will take to post the refund to your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19536208

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:03/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with Amazon Relay that has been illegally accessed and removed me as an user from my own account. I have spoken to their customer service via email to alert them of this in hopes of a resolution.They had me submit multiple documents to prove I am indeed the owner of the business and trucking authority. I've submitted my Articles of Incorporation for my company, Bonoman Transport LLC, from the state of Georgia. I also submitted my EIN tax forms from the *** containing my name and my company's name. I also submitted to them my trucking authority paperwork from the **** My DOT number is 3900588.In addition I submitted proof they did not request, my ID and a picture of me holding my ID.I've sent an abundance of emails via their 'Contact Us' portal and they've stopped responding. My account is continuing to be used freely by the perpetrator and possibly jeopardizing the status of my DOT number.There is no phone number provided for me to call them. The only communication is via email. The last message from them asked me to provide the documentation proving I'm the owner and then they'd remove the fraudulent user. That was over a week ago and now like I previously mentioned they've stop responding to me.
Business Response
Date: 03/09/2023
Hello Dmyro

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your issue regarding your relay account.

I escalated this issue to the relay specialist team and they've informed that appropriate actions have been taken. The team will further assist you by contacting you directly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having trouble accessing my Amazon account and nobody is willing to help me do that. I'm getting the runaround. I've been trying to access my account for 2 months now and I give up. My account was compromised 2 months ago and there were bogus charges such as gift cards charged to my credit card through Amazon. So all I want to do is cancel the account, but I can't because they have me locked out of it. Amazon is not a trustworthy business and they have very poor customer service. Please help me get this fixed. Thank you.
Business Response
Date: 03/15/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on3/15/23
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 1, 2023, I talked with an Amazon customer representative regarding the price of postage required to return two paintings I ordered from Amazon. I told the representative I was not told I would have to pay to return the item when I ordered it. They said they would make a one-time exception and would pay for the postage. I received an email on February 1, 2023, stating that they would reimburse me for the postage, as soon as I would send the receipt which I did twice. I have contacted Amazon **************** about ten times and finally was told that this person lied about the refund. I asked to speak with a supervisor and was told they would send my information to the refund department. This was confirmed on February 26, 2023, and no response I contacted them again and received an email on March 2, that they would be in contact within six hours, and still no response. Everyone I spoke with has been polite and yet I still get no answer and I do not know what to do to get the refund that they said they would reimburse me, Any advice or help would be greatly appreciated.
Business Response
Date: 03/06/2023
****************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Ideally for the seller orders, we are unable to issue refund for the return shipping charges. However, I see that one of our representatives has promised a refund to the return shipping charges.

While issuing refund for the card isn't an option, I can add a gift card for the return shipping charges to the account. If its acceptable, please let us know so that we can proceed further.

If not, I can try to see what other options we have for you by contacting the appropriate team.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated one of my products for being identified as a professional-use-only medical device despite providing them with current information directly from the *** that shows that is not true. The item in question is a product that is an exempted class 1 device so there is no **** certification required but we are repeatedly told we need to provide the *****) to get the **** reinstated.**** B0BFBJ9J3F is classified under Regulation number ********, which makes it a Class 1 device that is exempt from the premarket notification process (no **** certification is required).We have submitted documentation from the *** along with links to the *** website that confirm what we have been telling Amazon but now they have stopped responding.We are asking that our matter be reviewed by someone with an understanding of *********)certification and exemptions who will understand the information we have been providing that shows the *** has classified our product as exempt.
Business Response
Date: 03/05/2023
Hello from Amazon.com,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

Thank you

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