Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order Order# ***-7517923-3023442 with Amaozn prime . When i searched for mealworms this item came up. I made mistake because packaging for mealworms and soldier fly larva (both dry) looked exactly the same -misleading (soldier fly larva is alsways considerably lower in price). My pets hate soldier fly larva so when i received it i wanted exchange and seller told me i have to retun it to Amazon warehouse. Amazon blocks me fro retuning item for exchange. I ordered mealworms fromAmaxon before by different company that was out of stock on amazon. Fact is the Amazon mislead me thinking I am thinking I am ordering mealworms (packaged]s look the same). I wanted exchaned and not money back but ***** blocks me. Am i at $55 loss or is chargeback my only option?
Business Response
Date: 03/06/2023
Hello ****** ,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order as a one time exception. You will see the refund in 5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Amazon refunded me for the purchase and I was grateful because I have no ability to claim loss in tax as a buyer ( business has) and I was also able to place another order with Amazon for correct item and received it promptly. Thank you so much for making exception. I regret that I had to complain here and couldnt talk to Amazon about it.

Sincerely,

*************************
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We watched our delivery get delivered across the street. We have a chat transcript with the driver. When we told them that they delivered to the wrong house, they terminated the chat. Contacted Amazon by phone, they say it was mismarked as delivered, and will do nothing about it. We watched, on Amazon, the order update to "delivered" in real time, while watching the driver deliver across the street.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5542361-1398643. To help you with this, we can issue a refund or replacement so you needn't to wait anymore. Please let us know your preference by directly replying to this email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19537475

I am rejecting this response because:
You saying you will fix it now is unacceptable when it should have been fixed Friday night. I shouldn't have to file a BBB complaint to get resolution from you. I have three issues with this complaint.
1. Your driver texted me that he was about to deliver the package. I saw him deliver the package to the wrong address. I texted him while he was still on my street that he had delivered it to the wrong address. He read the message and then terminated the chat. He was still on my street. He could have retrieved the package and delivered it to the correct home. Instead, he chose to leave without even acknowledging that he delivered it to the wrong address. Your drivers should do a much better job than the laziness that was exhibited Friday night.
2. When I contacted customer service to tell them about the incorrect delivery, the customer service rep flat out lied to me about the delivery. He stated that it wasn't actually delivered. He said it was mislabeled as delivered, but it didn't actually get delivered. When I told him that I watched the delivery happen and watched it update on the app in real time, he still tried to say it wasn't actually delivered. He then stated that it would be corrected by Saturday. When I asked him if the driver was going to come back and get the package from the wrong house and deliver it to us, he said yes. That didn't happen because he was lying again.
3. We were told various timeframes for getting this problem fixed. It varied from 48 hours to 96 hours. You are now saying you can correct the problem. It appears to me the reason you are saying that is that we filed a BBB complaint. There is no reason that I should have had to wait any amount of time from when this problem occurred to have it corrected by Amazon. It's ridiculous that the BBB complaint is the reason that Amazon wants to resolve it.

Sincerely,

***********************
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 2 months, majority of my orders have been delayed or not delivered at all. I am a Prime member so therefore I expect Prime service. When I call to seek resolution to the issues with my order, I get nothing but a fake apology & a small credit to my Amazon account. A credit does not always make the issue right! I am a business person & if I am told my order will arrive on a specific day at a specific time, I expect it; especially if I pay "rush shipping". The untimely service of Amazon has caused me to have to cancel and miss many events. Something needs to be done!
Business Response
Date: 03/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about your prime orders getting delayed.

I've forwarded the feedback to our leadership team to analyze and take appropriate action.

As of now we do not have any update on the outcome. If we need any input from your side, we will contact you back. You are always welcome to share any specific order concerns anytime.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19537380

I am rejecting this response because: My name is not ******* & there was no resolution mentioned in the response. What is the purpose of this non-effective response?

Sincerely,

*********************
Business Response
Date: 03/09/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that your orders have been delayed for a long time.

As mentioned, I've already brought the issue to the notice of our concerned team. They analyze and work on future improvements.

If you have any specific order issue, please let me know so that I can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/13/2023

Complaint: 19537380

I am rejecting this response because: I am still paying Prime prices, yet not receiving the Prime service/experience. When will I receive compensation for the Prime subscription?

Sincerely,

*********************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue with return not received by Amamzon warehouse. Refund for item reversed.Item returned for order # 702-4300440-2253846, picked up by Intelcom: Tracking ID: ****************, Intelcom driver inspects item, compares it to work order and accepts the item.**** returned in original box. Picked up and validated by the intelcom driver. See pickup video as proof. ************************************************************************************* Warehouse received dog food instead (mix up by intelcom or fraud). Intelcom tracking: *********************************************************************** Amazon asked for the item back or they'll reverse my credit payment. Inquiry with Amazon dismiss the issue and offer an apology. It appeared that the issue is resolve, NOT. Refund was reversed today on March 3. Amazon customer service refused to look at the evidence and was adamant that it' s Amazon policy to charge me for my honest behavior and there's nothing they can do about it. I'm out $215 and many hours waisted chasing Amazon.
Business Response
Date: 03/06/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that you have ordered WX840L 20V Power Share Cordless 18 Gauge Nail & Staple Gun. However, when the return was processed, we found Purina ONE Smartblend Small Breed Dry Dog Food, Beef **** kg returned.

In this case, we are unable to issue refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19537283

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The fake advertising for shipping, an employee lying about products and services, and the manager also lying. Some of the emails I received back don't even look like they're from the company. This is my first experience like this and it seems like they're just running amuck, doing and saying whatever they feel like. I want the company to see what's happening and hold them accountable.
Business Response
Date: 03/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9534152-0573051. Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

I've forwarded your message along to the appropriate supervisory department for their consideration.

To make up for this inconvenience, I can issue a $15 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Please reply back to this email directly if you are okay with the credit.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Having a tough time receiving the tub. Ordered one in November. Got a email from Ceva delivery. They said in an email sent 2/24/23 they were planning to deliver the tub. I clicked on tracking in the email and it said the tub was delivered 2/21/23. We contacted Amazon who told us we needed to call police as tub was delivered and we had to prove we called the police and get a police report. We Called Ceva on Monday 2/27 and were told they needed to do an investigation which would take 24 hours. They never contacted us so I called them on 2/28. They said they located the tub and it was in transit and to check back in 24 hours. I called on 3/1/23 Now they said I needed to call the local delivery company. They gave me a number to call ************ which I called and after they looked into the issue told me they were no longer doing business with ****. I called Ceva back and was told they were planning to deliver the tub that evening 3/1 between 5-9 pm. We waited and never got a call or the tub. On 3/2/23 I contacted **** and they said I needed to call local company. They gave me a good number this time. They contacted the driver who said he wasnt able to make the delivery on 3/1/23 but planned to make the delivery sometime in the late morning or early afternoon. We explained that no one would be able to be there to get the delivery as we were over 2 hours away tending to business in *********************. They said they would have the driver contact me. The driver contacted me and said he was planning to deliver tub in 30 minutes. I explained we could not make it back in time and he said he could not wait (even though it was his last stop) and had to get back to ********** **. It also sounded like I would need to drive out to meet him when they do redeliver and have the tub loaded on my pickup truck. Not sure why in the world the company would not give advanced notice as to when the tub would be delivered.
Business Response
Date: 05/02/2023
Hello,

We have denied the customers request for a refund. Customer raised a dispute on this order ******************* with their card issuer. This dispute has been closed in customer's favor by their card issuer and ********************** was debited for the disputed amount of USD *******. Kindly request customer to reach out to their card issuer fore more information about this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 05/02/2023

Complaint: 19537270

I am rejecting this response because: it did not address the concerns we complained about. It feels like somehow Amazon has lost the humanistic approach to dealing with some issues. We have been faithful Amazon customers for several years and are sorry they could not effectively resolve our concerns on this matter.

Best Regards,

***********************
Initial Complaint
Date:03/03/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I out in a request back in november for the astro amazon. I never heard anything back. I asked customer service who said i met the criteria but they were waiting for inventory and i should hear back soon. I still have not heard back and ******* today said I should put in a new request. That would put me at the bottom of the list and coat me more because the price jumped up significantly where my invite was for $999
Business Response
Date: 03/12/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your interest in Amazon Astro. I understand that you would like to be able to purchase Amazon Astro, but this product is only available by invitation.

Although you successfully requested an invitation on November 29, 2022, keep in mind that if you're invited, you'll receive an email notification. However, this product has limited quantities available and not all requests will be accepted. We provided this information along with pricing details in the email we sent you on Tuesday, November 29, 2022 at 6:47 a.m. (Pacific Time). The invitations granted will allow customers to purchase Amazon Astro at the existing price and offer, which may differ from those requested.

You can find more information by visiting the product details page at ********************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 iPhone XS *** from Amazon.com as following -Order date - Feb 18, 2023 Order # ***-2004046-2289858 Order total - $524.92 (2 items)But I received only 1 phone and then I contacted amazon and seller both.Both confirmed that yes, seller sent inly 1 phone by mistake and seller has refunded money for 1 phone so Amazon is also refunding the money.But later Amazon has refused to return and sent me an email saying no refund will be paid.Please see the following attachments -- Order summary - Chat with Seller that they sent only 1 item - Talk with Amazon and then refund email - Refund denial email by Amazon I am so much frustrated with Amazon that once my issue is resolved, Ill close about 10 family accounts and will show this scam by amazon.Please help me to get my money back.thank you!*************************** ************
Business Response
Date: 03/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have received only one phone instead of 2 you have ordered.

The email you have received on February 23, 2023 with the subject line Your Amazon.com orders advising you of the account was sent by our specialist team who check on the order details and actions on your account and for help with your refund, it is required to respond to them with your appeal.

I request you to please respond to the email mentioned above with all relevant information. The specialist team will contact you within 3 days (72 hours) once your email is received.

Thank you for your cooperation and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an air purifier (Order # ***-6109321-5868229) on 10/31/22 (1st picture). It stopped working a couple of days after, so I ordered a replacement (Order # ***-1996429-4288237) on 11/10/22 (2nd picture). The replacement for this item also stopped working. On 1/8/23 I went to Amazon to return both items, and was able to successfully return the replacement (3rd & 4th picture is of the message that the item was received by Amazon), however I was informed by the worker that the ** code for the original item no longer worked and I would have to call their customer service line for help. As I returned the replacement, I was not in a rush to return the original, however I was then charged for a second time on 1/19/23 for the price of the original item and what it had increased to, $43.09, because I had yet to return the original item - despite no longer being in possession of the replacement and already having paid for the original. This message stated that I would receive my money back when they received my original item (5th picture). On 1/20/23 I called support who claimed they would reverse the charge, but they did not. I then contacted their support through the Amazon website and got a *** label for the original item which I took to *** on 1/25/23. On 1/26/23 I was refunded the original amount for the item of $40.93 (6th picture) but have still yet to be refunded for the second charge of $43.09 despite neither item being in my possession any longer. I have waited hoping for it to be refunded, but it has not happened.I would like my refund of $43.09 since both items have been returned and are no longer in my possession.
Business Response
Date: 03/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

I've reported the issue to our team to ensure this is checked and not repeated and have processed the refund on your account for $43.09 back to your original payment method. The refund should reflect back on your billing statement in next 3-5 business days.

You will receive an email once the refund is completed. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two outstanding issues: one, I am not getting my rightly owed refund and two, customer service is continuously lying to me. The background is that I called into customer service asking for contact information of a business and instead was issued a refund for a product I bought in July. I did not ask for this refund it was offered to me by the associate and I never received the contact information. This was in December. Now, I went to return a product in January that I had bought in November (extended return time frame because of the holidays) and I was told that I had already been refunded for the product in December and they sited the transaction for the refund for the product in July that I didn't even ask for. To justify this, they have given a wild variety of reasons, stating that the shipment was actually late and I was refunded because of this, which it wasn't. They said I said it was damaged, which I didn't and it wasn't. I asked them to please stop lying and told them I had not been refunded, but was told to basically go s**** myself. Then I get this email from customer service, which is included here:Hello,I'm extremely sorry for the inconvenience you've experienced in this case regarding We certainly don't want our customers to face any sort of inconvenience.To make this right for you, the refund of $85.09 has been successfully issued to the Original Payment Method.On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details.The logic of this email is, SINCE you have been INCONVENIENCED you WILL be COMPENSATED. NOT you HAVE been compensated. I never received an email and when I called in I was told, oh he meant you already have been compensated, to which I say how can I HAVE been compensated for an inconvenience I have not yet experienced? He was flat out trying to mislead me/lie to me. There are many more examples of CS associates lying on this case, but I want my refund NOW.
Business Response
Date: 03/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the actual refund you are eligible for the item you have returned to us and I sincerely apologize for the inconvenience you had and for the trouble with our customer service.

I've shared your feedback with the concerned team about these issues for necessary action to avoid it happening again in future.

Since that order is refunded by the associate (for the order for July), it does not allow me to refund it further hence in order to get this resolved, I'd like to offer you $60 ($34.46 towards that refund for returning the item and $25.54 as a token of apology) as promotional credits on your account. The credits can be used for the item sold and shipped by Amazon and will be automatically applied at checkout when placing an eligible order.

The credits are for one time use and are not refundable. For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please confirm if you would like to accept this resolution to get this sorted. I appreciate your cooperation and understanding.

Looking forward for your confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19536742

I am rejecting this response because: I do not think that it is the appropriate response. For one, it requires me to do further business with you to which I have no desire to do. Secondly, it does not actually resolve the problem of me getting my refund of $39.97. Thirdly, it does not take action against the associate who promised me $85.00 dollars in pure cash back as a result of the inconvenience. Fourth, it does not take care of the rampant lying that happens even at the managerial level in your customer service department.

See the refund was done incorrectly to make it look like he was refunding me for the headphones. The $7.99 that was deducted from the $39.97 for the knife sharpening kit was a credit from another Amazon.com mistake. I was trying to return some face toner, that was 100% returnable according to the website, but upon trying to return it was told returning it was a health hazard and that the system would only allow a promotional credit of $7.99 to be issued, which was approximately 3.00-ish below the value of the toner. The $7.99 credit should have not been deducted from the $39.97 because there was still another $8+ dollar item on the order that it could be applied to. So this is how you know something fishy was going on. Your lead associate tried to justify this credit deduction by saying it was a shipping cost when the item was free to return under any circumstances according to the website and had not even been shipped in yet. Flat out lies. I tried to explain to him that he was making no sense and he disregarded me and treated me very poorly. I want to know that this behavior is going to be brought to light at least. I am advising all of my circles of associates of the problem at Amazon.com at all levels.
Furthermore, and probably a separate complaint is how the business even knew it was my review. I thought Amazon.com kept that information private from the business and that when I go to write reviews under the name "Amazon Customer", that I am anonymously doing so.
My resolution is this: reverse the refund of $34.46 and then refund me the $39.97 end of story. Then everything will be correct and as it should be. Please accept my resolution on this case. I didn't have enough characters to propose it the first time.

Sincerely and thank you for your time,

***********************

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