Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,522 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and Amazon ******* from Amazon and in less than 4 months (still under warranty) the picture went wobbly around the edges. I contacted Amazon and they sent me a replacement under warranty. The replacement was even worse, the whole picture goes wobbly off and on. When I rated the television as a 1 star the company contacted me to try and help resolve the issue. The agent had me change factory settings to "fix the issue". The agent then said he would call back in a week and a half to make sure the setting changes corrected the issue. The agent never called back. 3 weeks later when I contacted Amazon customer support they wanted to replace the ** again. They indicated they could not have *** pick up the defective device and I would need to print another return slip and drive the 11 miles (22 miles round trip) to the *** store again to return the defective item (as I did the first time they replaced it) . I decided I would rather just return it for a refund so I would not have to drive a 3rd time to *** if the ** was once again defective. The agent then said I would have to pay a restocking fee. The ** is suppose to be under warranty and has already been replaced with another that has the exact same issue only worse this time. I do not feel I should have to pay a restocking fee for a defective items or waste expensive gas and printer ink over and over.
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the inconvenience caused to you in this matter.

I've created a *** pick up for you to return the item for a refund. You will receive an email containing the return instructions.

Repackage and seal your return, making sure to remove all previous shipping labels. Once the pickup request has been submitted, *** will make one pickup attempt on the next business day (Monday through Friday, excluding holidays). *** will bring a printed prepaid and pre-addressed label.

*** does not provide unattended pickup. If youre unavailable, *** may leave a shipping label for you to drop off the package. You can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is ************** ***************). Please reference this tracking number if you call them: 1Z8FX5817834395165)

Once we've received the return, we'll process your refund. You can track your return here:

*************************************

Since the return window has expired for the item, restocking fee will be charged. However, considering the incident we will issue a refund for the restocking fee.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a feelingirl belt for $22 I waited for my item and I see it was delivered it said upon checking there was nothing in front of my door. I called amazon to see what was going on with the driver but I was told that they would refund me my money I told them I wanted a replacement which they granted it to me. I requested a call back today 3-2-23 and I spoke with this man I was asking him what day I will receive he pretended to put me on hold and came back and said I cannot get a refund I asked to speak to a manager he hung up on me I want my replacement back they lied and said it was delivered
Business Response
Date: 03/04/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Were sorry to hear that you havent received your item(s) from order #***-2713017-0064220.

Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We advise you to contact Lasership in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 03/06/2023

Complaint: 19531184

I am rejecting this response because:

They are having their drivers steal my package and food which is not fair I also contacted the police and made a report waiting on my report number. They have all my info and email my number **********

Sincerely,

***** ******
Customer Answer
Date: 03/07/2023
All I want is my replacement like they promised I didnt ask for a refund or gift card it wasnt about the money which is only $22 that I had to make a police report about. That's beyond insane then I explained to them that I made a police report their response was did amazon tell you too.
What do you mean rejection statements? I didnt reject anything I sent those screenshots because I was told I would get my replacement and never did. I couldn't send them on bbb that's why I'm sending them through email.
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my Amazon account is still pending since the placement of my order #***-6150969-1857965 on March 2, 2023 at 11:15 am. The amount of the order is **** euros. I would like this to be resolved and analyzed personally please with a real answer from an account specialist. I have repeatedly provided the requested document (a recent billing statement dated February 2023). I am providing it to you in this complaint again.Thank you very much.*******
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking the account and the mentioned order I see that it was placed with an amazon ****** account. However you've reached to amazon.com which is for *** customers.

Amazon ****** is our partner site and they operate independently. We request you to reach out to amazon ****** for assistance.

You can contact them directly through the following link: *****************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased KNIG K-Summit K34 Snow Chains off Amazon on December 11, 2022, order# ***-9148853-0417853. Due to the snow chains being defective, I had requested a refund on Amazon on Jan 19, 2023. The first time I used the snow chains during a snow storm the bolt broke as I was tightening the tensioner system on January 16 2023. The remaining chain repeatedly kept coming off my tire while driving. I had read the manual and went step by step to put on the chains. I had also emailed the company KNIG on how to properly size the snow chains for my tire size, e-mails attached. Amazon sent me a shipping label to print out to proceed with my return. On January 19th, 2023, an amazon leader named ****** told me to ship out the package with their shipping label and for me to pay the shipping cost and that amazon would reimburse me. I had contacted Amazon again on February 20th, 2023 to confirm that I would be reimbursed in full once my return is completed. The supervisors name was ******. She told me to email CS-****************************** with my receipts to be reimbursed. I had also talked to another supervisor on February 24th, 2023 named ******, he also assured me I would be reimbursed in full. I went ahead and followed instructions from amazon Supervisors/leaders. I shipped out my defective item through ***** and paid a hefty fee of $694.02 for shipping, despite the shipping label indicating that all billing would be through Amazon **. When the package arrived to international customs, the package was denied and is now being sent back to me due to Amazon ** refusing to pay the ************* I had emailed Amazon ** and Amazon ** customer support through email. The email said they would reply back In six hours. Its been five days and they haven't replied. I want to know why I had to pay the shipping price of $694.02 in the first place with ****** The total cost of the item I am returning is $387.95. This means I am in need of a refund total of $1,081.97.
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked order in question.

Upon checking I see that the order is not received by the seller yet. Unless the item is received by the seller and verified by them a refund cannot be issued for the order.

We request you to check the available options for returning the item in this case. Once the item is returned refund for the item will be issued.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19530319

I am rejecting this response because:

It was not helpful to my situation and did not provide me with any answers. I am forwarding you this message from his suggestion.

I would like to know why Amazon ** refused to pay the duty and taxes for customs in the first place, resulting in my item being sent back to me. I cannot afford to pay another $694.02 to ship out my defective item again. I would be spending a total of $1,388.04 if I were to ship out my item again.

I also would like to know why I had to pay the shipping price of $694.02 in the first place with ****** when the shipping label says all billing goes to Amazon.

If there is any more information I can provide to get my compliant resolved, please let me know.

Sincerely,

***********************
Business Response
Date: 03/14/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checked with the concerned department in this matter.

Unfortunately we will not be able to issue a refund for the item as the return is not received by the seller.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/15/2023

Complaint: 19530319

I am rejecting this response because:
I would like to know why I had to pay the shipping price of $694.02 in the first place with ****** when the shipping label says all billing goes to Amazon.
Also, why was my package refused by Amazon at customs?

Sincerely,

***********************
Business Response
Date: 03/17/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checking with the concerned department further in this matter.

They've requested you to share the return shipping receipt in this matter, please share the return shipping receipt with **.

Once we receive the return shipping receipt we will review it and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Complaint: 19530319

I have attached my shipping receipt as requested.

Let me know if I can provide any other additional details.

-Thank you.

Sincerely,

***********************
Business Response
Date: 05/25/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, I apologize for the delay in my response. It took more than usual for us to check with the concerned department and provide you the correct resolution.

I've checked with the concerned department in this matter, we can offer you a gift card of $694.02 for the return shipping refund.

Please let ** know if you would like ** to process the gift card. Once you confirm we will process it to your account.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/31/2023

Complaint: 19530319

I am rejecting this response because:
Hi **********, I greatly appreciate you bringing up my problem with the concerned department to help me resolve this issue. I decided instead of receiving a refund for the shipping cost of $694.02 may I instead receive a refund for the product itself for $387.95?

Sincerely,

***********************
Business Response
Date: 06/08/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

After reviewing they've informed us that they can process the refund for the item, please let ** know if we should issue the refund to the original payment method or to your amazon gift card balance.

Once you confirm we will process the refund right away. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Complaint: 19530319

I would like to have the refund to the original payment method. I will leave a very great review and also mention your name on how helpful you were. If there's anyone else on your team I can mention in my review please let me know.
Thank you so much.

Sincerely,

***********************
Business Response
Date: 06/21/2023
Hello *******,

Thank you for your kind words! Your comments are greatly appreciated, and I thank you for choosing Amazon.com.

As requested I've issued a refund of $411.75 to the original payment method on Wednesday, June 14, 2023. Refunds typically gets processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************.

I hope my efforts to correct the situation are to your satisfaction.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you very much for all your help.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two routine rewards boards for my kids from Amazon. They came in one box. The same day I purchased those two items, I bought another two similar items on Amazon. I wanted to have options and see which ones to keep. I kept the first two that arrived. By the time the second ones came in, I didn't even open the box. I requested the refund, and took it to the *** Store to send tem back. Amazon is apparently only giving me credit for one item returned. If they would open the box, they would notice both items should be in there. If they are not, then they never shipped the second one. This is not my issue. Now they charged me again for one of the items. I don't have it, and I don't want it. I want my money back.***************************
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the retro charge on your returned order. I'm sorry for the inconvenience caused.

Upon checking, The e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19530747

I am rejecting this response because:
*******,
The account email is <*********************>
Hopefully you do not want my password too. Please return the money asap.

Sincerely,

***************************
Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the registered email id.

I've issued the refund for the retro charged amount back to your original payment method. The refund should reflect back in 3-5 business days on your billing statement. You will receive an email once the refund is completed.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I am selling an item, motion patch, that is natural ingredients patch. ASIN B07H9F15Y8.I have been selling this item for many years on Amazon with no issue and there are many other sellers for this item as well with no issues.Amazon has recently suddenly removed my listing from the detail page without notice of removal.They claimed the reason of removal is because this product makes prohibited disease product claims.However, after reviewing the guidelines provided to me by Amazon, i have found that this product does not violate any of the terms. However to be cautious and careful, i have further removed any words, phrases or descriptions that might have hinted to making disease claims. This has all been changed and edited on the Asin listing right away and the case has been submitted for appeal of the termination.Multiple cases have been opened with seller support and the internal team, however, they offer no support with just generic responses, showing no help to the matter at all.Sudden termination of small business listing, with false reasoning and no prior warning, are extremely harmful to the business.This should not be tolerated as a major US selling platform.The claims made about this product listing are false.The neccessary changes and adjustments to the listing HAVE been made anyways, as caution, to comply with their requests.Yet they still have not reactivated the listing.Please reinstate the listing - ASIN B07H9F15Y8 - as soon as possible, as it has great effect on my small business. Thank you
Business Response
Date: 03/06/2023
We have reviewed this **************** ASIN and require more information to complete our review and an email was sent to them informing them of this decision on 3/6/2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an item and paid for it to be delivered the next day. I checked the order and it had been delayed so I contacted customer service to see if there was anything they could to. They told me that they could refund the order and I would still receive the item to keep. I check a bit later to see if it was updated and it said it was canceled. The agent had canceled my order without me giving authorization, he intentionally misled me to sneak and cancel without my knowledge. When asked the supervisor said I would just have to reorder and hope that the refund came in so I wouldn't be charged twice.
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and the delivery of your order. I'm sorry for the inconvenience caused.

Usually when an order is late, we issue the refund for the shipping charges you have paid. If the order is lost or never delivered, we process entire refund or a replacement but not both. I understand the rep confirmed to keep it as it may be arriving and later this order was canceled. I sincerely apologize for that. I've reported the issue to our team for a necessary action and coaching to the associate who promised this incorrectly. We will make sure this is not repeated.

Unfortunately we are unable to resend this order. As it is refunded on your account, I request you to please reorder it. I appreciate your cooperation and understanding on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This email relates to an incorrect refund following the return of a product that was not as advertised.I am lodging this compliant after multiple attempts to resolve this by chat, phone and most recently email with Amazon. Amazon have acknowledged on multiple occasions there is a problem and they will resolve it, but they have not after nearly 1 month and about 5 separate assurances they would.The short version is that on 12th February a credit was issued for return of a blu ray play I purchased for $171.80, which was not as advertised. Rather than being returned to my credit card though, it appeared as a balance on an Amazon gift card. I contacted Amazon around 17th February by chat and asked this to be credited to my credit card instead. At that point the credit balance disappeared from my Amazon gift card (went back to $0), but no return on my credit card has been issued. I have therefore received no refund for something I am clearly owed.Here is the longer version summarising events to date. It includes multiple attempts to resolve this, and the commitments made by Amazon on around 5 separate occasions that have not been ******) The blu-ray player I received in ******* was not as advertised not region free. I attempted to resolve this with the seller, to no avail, who just asserted it was as advertised when it was clearly not.(2) I contacted Amazon by Chat prior to returning the product, to query whether they would also refund the postage from *********** (**$60 - about US$40). It was confirmed they would, and they offered to refund $20 immediately to help cover this, which was refunded to my credit card used to make the purchase.(3) Around 12th February 2023 or thereabouts I was notified the $171.80 refund (the purchase price of the blu ray player) had been made. However there was no refund on my credit card, and instead there was a balance of $151.80 on an Amazon gift card (presumably $171.80 - $20 already refunded). There was also no credit to cover the postage as Amazon had agreed to.(4) Around 17th February I contacted Amazon and requested: (a) Payment for the postage as had been agreed to, (b) Return of the refund to my credit card, not the Amazon gift card.(5) To cover the postage, Amazon offered to refund $57.90 of previous unrelated purchases to my Amazon gift card. As this was more than my actual postage costs, I agreed to this.(6) I was advised that they could not refund the remaining $151.80 to my credit card, as the $20 return had already been made against that order, and they could not load a 2nd credit against the same order. I therefore reluctantly accepted it would need to stay on the Amazon gift card balance instead.(7) However during that discussion, the $151.80 credit that was previously there on my Amazon gift disappeared and went back to $0.(8) I pointed this out, and was told there was some confusion at Amazons end because different people at Amazon has been communicating with me the same time via chat. However I was assured in writing by chat that a credit of $171.80 (the blu ray player purchase price) plus the $57.90 offered for postage would be on my Amazon gift card within ************************************** the Amazon chat record.(9) A few days later the $57.90 had been credited, but not the $171.80. I contacted Amazon again, and after being transferred to multiple people and wasting several hours on phone having to explain and re-explain it again, I was told by phone it was due to be credited to my credit card (contrary to what I was told a few days earlier), and I had to wait 3-5 days.(10) A week later this had still not happened. I contacted Amazon again by chat around 24th Feb. The Amazon person acknowledged there seemed to be a problem with the credit not showing on my Amazon gift card, and offered to send it onto someone else in Amazon to resolve. I agreed, but then hear nothing. I neither received the credit to my Amazon gift card nor a payment to my credit card as agreed.(11) I contacted Amazon by chat again on 27th February, by this stage at least the 10th different person I had spoken to, and explained it all again. I was then told to send an email to escalation-*************************** and that I'd receive a response within 24 hours. I sent this email, outlining all points above on 27th February.(12) It is now nearly a week later and still have no response, and I have not received the credit. As it stands I am still out of pocket US$151.80 ($171.80 purchase price less the $20 returned) not to mention the wasted hours I have spent on chat, phone, and now writing this email.Anyone from Amazon who reads the chat record/checks the account balance will confirm this is all correct. Amazon staff have acknowledged the problem, but seem incapable of rectifying it despite the ~**** hours or so I have wasted trying to resolve this by all possible communication methods.The situation is diabolical and points to obvious and major flaws in Amazon systems.
Business Response
Date: 04/05/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

The refund for the order #***-3668537-2488252 has been resubmitted to the original payment method. If you are unable to locate the funds then we request you to reach out to your bank in this matter, they should be able to locate the funds.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Complaint: 19530366

I am rejecting this response because: No credit has appeared on my credit card (original payment method) as of 11th April. I can provide bank statements proving this.
This is clearly not a bank problem. It is the 3rd time someone at Amazon has told me the remaining amount owed was due to be credited to my credit card, but has not happened. This is presumably because someone at Amazon told me at one stage in February their internal systems do not allow them to credit the original payment, because an initial credit of $20 was already made against the order (offered by Amazon for return postage), and they are not able to process a 2nd payment against the same order. This is clearly a problem at Amazon's end, not a bank problem. The amount still owing is $171.80, less the $20 returned on 30th January = $151.80
To recap, I was also told in February that as they could not credit my credit card, the credit would need to be stay on to my 'Amazon Gift Card' to be used for a future purchase. I accepted this. However the $151.80 then disappeared from my Amazon Gift Card balance. When I pointed this out I was assured in writing (Amazon chat record) this would be returned within a few working days, but this has not happened some 2 months later.
I am fine with the remaining $151.80 being returned either to my credit card or Amazon gift card, but Amazon seem incapable of processing this.
The situation is absolutely diabolical. I have been contacted by about 20 different Amazon staff over the past few months, often having to re-tell the saga all over again, and being told contradictory information across numerous fronts.
If they are unable to process the payment by credit card or Amazon gift card I can provide a bank account for telegraphic transfer.

Sincerely,

****************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Arteck Wireless Solar Keyboard order number 111-1153173-7374632. The product stopped working. The seller contacted me to offer a refund because they stated they wanted me to experience good customer service. I made the purchase over a year ago so the original payment I used is no longer active due to identity theft; I had to change my debit card numbers. The amount the seller refunded is $29.99 for the item and $1.80 for taxes. I subsequently received an email from Amazon, which originated from the messages on my account acknowledging that the refund had been issued by the seller but it could not be refunded back to my original payment method but I could either use another card or have the refund sent via check, in which case I needed to provide my name and address. I contacted Amazon and attempted both options but they refused. They want me to accept a gift card which I do not want. I want the refund back to my account. I should not be forced to purchase something on Amazon because I already replaced the device and I should have a choice as to how I spend my own money. I have attached the message.
Business Response
Date: 03/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund. I'm sorry for the inconvenience caused.

I've reported the issue to our team and escalated this matter to help you get a refund via "Check" as the original payment account is closed. The team is currently working on it and will send the check to your provided mailing address which should reach you within 4 weeks.

Once the check is sent from Amazon, you will be notified via email. Please allow upto 4 weeks to receive the same. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/04/2023

Complaint: 19530509

I am rejecting this response because the matter has not yet been resolved.

Sincerely,

*****************************
Initial Complaint
Date:03/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My most recent Amazon order 114-3183436-3226650 was delivered to the incorrect address and the picture attached CLEARLY shows its not my apartment yet Amazon refuses to refund me? The picture shows a #7 at some random house when I live in an apartment building apt #*** which previous orders from Amazon can reflect this. This is ridiculous and ***** customer service as theyre not refunding me or resolving my issue.
Business Response
Date: 03/04/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Were sorry to hear that you havent received your item(s) from order #***-3183436-3226650.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,
Harasankar
amazon.com

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