Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ($534.77) a cell phone on Amazon on December 6, 2022. Order id is *******************. Tracking number is: 1Z55AY229006104545. I returned the item on December 14, 2022. I kept calling Amazon many times to see what happened to my refund and they asked me to wait 60 days. I talked to supervisors many times and one time I was told the item was never arrived to the *********** center. And then when I called them again, they said the wrong item was scanned. I do not know why Amazon is doing this to me but there are inconsistencies what they are saying. They do not know what happened to my package. They fooled me and made me spent a lot of time on it. They even asked me to reach out to *** even though in tracking number it shows that the item was delivered on January 4, 2023. Unfortunately, I had to spent a lot of time talking to ***. And *** said if the package got lost, then Amazon should communicate with *** and file a claim to get refund. Then, Amazon would be able to refund me. *** says when Amazon creates a label for return, they put some restriction that only Amazon can file a claim with *** per the agreement between Amazon and ***. I explained that to Amazon but they did not do anything about talking to ***. They do not even know what happened to my package. They put me in a very difficult situation. And I am so confused, frustrated, mad and helpless at this point. I have out some many time and energy in this to get refund. But it never worked. I do not know what to do as Amazon does not seem like helping me at all. They just make things very hard and frustrating. Since Amazon is doing this to me, I feel so stressed and upset. Please please please help me with this situation. Thank you
Business Response
Date: 03/12/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 days, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/22/2023
From: Nahide Gelgec <**********************>
Sent: Wednesday, March 22, 2023 7:38 AM
To: Resolutions <*****************************************>
Subject: ******** / Re-open case

Hello,

The business fails to follow through on the resolution. I missed the 7-day window to respond, and I would still like to respond and proceed with the complaint process. Please let me know how to proceed. I would like to respond to the message that was come from the company. Should I respond to it via email? or should I expect a link from you to respond? I look forward to hearing from you. Thank you,
Customer Answer
Date: 03/23/2023
I had to spent a lot of time talking to ***. ******* said if the package got lost, then Amazon should communicate with *** and file a claim to get refund. Then, Amazon would be able to refund me. *** says when Amazon creates a label for return, they put some restriction that only Amazon can file a claim with *** per the agreement between Amazon and ***. I explained that to Amazon but they did not do anything about talking to ***. They do not even know what happened to my package. If my package got lost, then Amazon should talk to *** per their agreement. *** says if the package got lost and Amazon reaches out to them, then *** can refund Amazon. That way Amazon refund me. Something happened to my package and Amazon does not bother to see what happened to it. They just send me a template email that says I should contact carrier. They keep sending me the same email. BUT AGAIN!! I TALKED TO *** MANY TIMES AND BECAUSE OF THE AGREEMENT IN BETWEEN AMAZON AND ***, THERE IS NOTHING TO DO ON MY END. *** INSISTS ON THAT AMAZON SHOULD REACH OUT TO THEM BECAUSE WHEN AMAZON CREATES A RETURN LABEL, AMAZON PUTS SOME RESTRICTIONS ON IT. THOSE RESTRICTIONS GIVES ALLOWANCE ONLY TO AMAZON WHO CAN ONLY CONTACT *** TO GET REFUND ON LOST PACKAGES. *** SAYS ONCE AMAZON CONTACTS ***, THEN *** CAN REFUND AMAZON FOR THE LOST PACKAGE. THAT WAY AMAZON REFUNDS ME. SUPRISINGLY, AMAZON IS NOT WILLING TO HELP ME WITH THIS AND THEY KEEP SENDING ME THE SAME EMAIL.

TO BETTER BUSINESS BUREAU: I BEG YOU TO HELP ME BECAUSE AMAZON LEAVES ME HELPLESS. YOU CANNOT IMAGINE HOW MUCH TIME I SPENT ON THIS ISSUE. PLEASE PLEASE HELP ME!!!
Business Response
Date: 03/26/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 03/28/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 03/29/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/02/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/04/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/07/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon. They should be able to investigate and locate the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/11/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon. They should be able to investigate and locate the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/12/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon. They should be able to investigate and locate the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/15/2023
Hello Nahide,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

As you haven't been issued a refund after Thursday 16 February 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon. They should be able to investigate and locate the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Business Response
Date: 04/24/2023
Hello Nahide Gelge,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, the refund of $534.77 has been processed to the original payment method on Thursday, April 20, 2023 at 12:31 PM (PDT).

Hope this helped and resolved the issue.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Nahide Gelgec
Initial Complaint
Date:03/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was (permanently) locked due to gift card purchases. I have tried contacting their customer support to no avail. All recent purchases on the account were made by me, the account holder. I see no sign of any "unauthorised access" to the account.
Business Response
Date: 03/09/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that the account was on hold.

Rest assured, we are working on this and need more information to verify account before taking any further action.

-Please provide any current form of government issued ID. ie: Drivers License, Passport, etc.
-A recent utility bill. Make sure the following information is visible:
Your name, address, and telephone number. If the documentation is under the name of another person, please indicate the relationship with the account. Recent date. No more than 90 days.
-Provide a recent billing statement to prove ownership of the payment method Mastercard credit card ending in 2903.
Please ensure the following are visible:
-- The last four digits of the card only. For your security, do not include full card or account numbers.
-- Billing name and address
-- If included in your billing statement, also include a phone number.

Once received we can further investigate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped two return shipments back to Amazon using their *** label, for order 111-0250579-3559418 and order 113-3228457-8286612. The *** tracking shows that the shipments were delivered several days ago, but I have not received my refunds. I asked customer service chat representatives for these refunds twice, but they refused to issue it both times. The refund amounts are $50.60 and $75.76. Please issue the full amount $126.36 to my Amazon gift card balance without further delay.
Business Response
Date: 03/07/2023
Hello,

I've checked our records and your return hasn't been processed yet. Our returns department will submit your refund once the returned item has been scanned and processed at our ******************* Once an item is returned to the ******************* refunds are completed within 5-7 business days.
Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 03/07/2023

Complaint: 19542660

I am rejecting this boiler-plate response because:
The *** tracking confirms that both shipments in question have already been received at the Amazon ******************* See attachments.
However, the Return / Refund status on Amazon.com does not reflect these deliveries. It therefore appears that Amazon has lost or misplaced these returns.
I am requesting the refunds be issued, based on the *** delivery confirmations, to my Amazon gift card balance.

Sincerely,

***********************
Business Response
Date: 03/11/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your orders and found that appropriate refunds have already been issued.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Better Business Bureau:
Amazon has apparently effected an override of the faulty return delivery status and issued the refunds as requested.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly had issues with delivery of packages. Using the company's own drivers, some have claimed to have delivered a package, taken a picture to "prove" delivery, but in reality made no such delivery or attempt. I have had to call to try locating my packages. I have attempted to address the issue via the company's internal escalation, however, the issue remains. I have been told by company reps on the phone that my items were simply "mis-scanned". However, in speaking with actually delivery drivers, that doesn't happen unless intentionally done. Am item cannot be "mis-scanned" and a driver making such an "error" is a fraud. The reps on the phone know this and have continued to propagate the lie.The company's internal escalation has failed to address this issue and they refuse to provide a means of directly contacting to make a complaint. Instead, it appears that the company is accepting of dishonest, fraudulent behavior and the obscuring of it.
Business Response
Date: 03/07/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an order of "fun tasty vanilla cream chocolates 1 lb. " From amazon on the 28th of Feb. The chocolates were destroyed in the shipping box because whoever put the order together put the chocolates in the bottom of the box,then put 4 cans of corn on top of the chocolates "duh" need I say more? So I called Amazon,they said they will issue a full refund,that will take 3 to 5 business days,That never happened,so I called Amazon ,their excuse was I have a "painless" card,so my bank wouldn't accept my refund? I only use my ********* card! So Amazon is lying thru their teeth,! They are so terrible with customer service,just trying to understand what their saying to you is hard enough,because their answering your call in ***************! I'm really so aggravated with amazons useless ways of giving excuses instead of taking care of the customers issue at hand,! I want what's owed to me $15.96 from amazon! And as soon as my other orders are completed ,I'm going to take myself out of misery,and cancel my prime membership, that is nothing but a scam as well.do not trust Amazon!! It's nothing but ***** c*** anyways!!
Business Response
Date: 03/07/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding Amazon Try Before You Buy;01/15 I orders 4 different pairs of sunglasses to try before 02/14. Order was fulfilled 01/30.Feb 3rd all 4 sunglasses returned to Amazon at Whole Foods. I received a confirmation email saying it was received and was shipping to their returns center.Feb 28th I receive an email saying;"We've received your Prime Try Before You Buy return, but we are missing 1 item from your box.If you decided to keep the item(s), no problem. You'll be charged $226.24 for the missing item(s) on Saturday, March 4 if we still havent received the item(s)."I called customer service. Their answer; you don't need to worry, sometimes it takes up to 60 days to process. Wait till April 6th.March 5th and I receive this email;We've not received the following item from your Prime Try Before You Buy order. Because your return deadline has passed, we've charged $226.24 for the item.So I called costumer service again and received the same reply;Don't worry wait up to 60 days. If you get changed then you can call us back. I had already gotten charged. When I said this her reply was;Oh okay. Yeah there's nothing we can do till April 6th. You can call us back then.So I asked what happens April 6th? Then conveniently the call was disconnected. I called back and asked the same question to a ****** what happens April 6th. His response was;Nothing happens. If they haven't processed by April 6th they can't return the money.My concern;The email states the item is missing and they're not interested in looking for it, they're just interested in waiting it out. Not proactive at all. I asked if I could talk to the fulfillment center because ***** was saying they're the ones that process but his reply was no. His advice was this which he sent in an email;If you haven't been issued a refund after April 6, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.I returned using AMAZON at WHOLE FOODS.
Business Response
Date: 03/08/2023
Hello *********,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. Rest assured, our ************** processes the majority of returns within 60 days

If you haven't been issued a refund after April 6, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.
Please review email sent on Sunday, March 5, 2023 at 7:04 AM (PST)

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19542105

I am rejecting this response because:

The carrier you are asking me to reach out to is Amazon. That's you.
There is no one else you've given me to call.

Sincerely,

*********************************
Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/28 Amazon claims the delivered a package from there own delivery people mind you, stating they came to my home at 2:17 pm my cameras clearly showed Amazon didn't come to my home, and they keep stating they will not refund not replace, knowing there company was the one who was suppose to deliver my package. They told me they would not give me my money back that they investigated and the weight of the package was delivered to my home. And it was not we didn't recieve anything that day My order number and my full price 111-1691838-2634641 Order total $143.34 They told me I basically ain't getting c*** from them over and over again. They are stealing my money I have solid proof nobody came that day, they have emailed me a million stating it was investigated and it was not, I am mortified at there actions they said they are no longer responsible for loss or stolen packages, it was there company and we didn't recieve anything I told them come to my home send whoever. They are completely lying no package came but they told me I gotta eat my 143 dollars that they dont care they will not replace anything at all. Amazon is a bunch of thieves and something needs to be done. This is ridiculous. I shouldn't be losing my money cause there delivery people didn't deliver to my home
Customer Answer
Date: 03/11/2023
They didnt conduct no investigation, there own company was suppose to deliver these packages and I went to Amazon and the manager himself said nothing was deliver to my address that day the e.t.a has proven that. The dps driver never came to my home at all.... Amazon won't refund or replace and it was there company they should replace or refund for there mishap. I have obtained a lawyer due to the mental stress they have been putting me thru fighting with me that its not there company's problem and im not getting my ****** back

Business Response
Date: 03/11/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you haven't received the items orders though they are scanned as delivered. I'm sorry for the inconvenience caused with this.

I've checked and see that the issue has been already reviewed by our internal team and the information provided is correct. For your convenience, I'm providing their correspondence for your reference below.

Based on the results of our investigation, we aren't able to provide a refund for this order. At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, Currently, my Amazon ** selling account is active, my Amazon ** selling account, CSB Global Distribution, is not. Amazon.com is holding thousands of dollars due to me for months now from sales at my Amazon US seller central account. That money needs to be released to me. More than enough time has elapsed for US buyers to receive their orders. The funds generated from the sale of product at Amazon.com should be released to me. Ive asked Amazon for my funds and have received no response. Therefore, ** reaching out to the BBB for help. Thank you ************************************* *********************
Business Response
Date: 03/10/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-03-10.
Customer Answer
Date: 03/21/2023
From: ************************************* <**********************>
Sent: Tuesday, March 21, 2023 3:28 PM
To: Resolutions <*****************************************>
Subject: Re: You have a new message from the BBB (#********)

Hello BBB Team,

Amazon did reach out and request more information which I provided within the 7-day window but I have not yet heard back on the resolution confirming that they will release the funds that they are holding from me unlawfully. Can you please kindly follow up with them?

Sincerely,

*********** *************************

************

Business Response
Date: 03/27/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com
Customer Answer
Date: 03/29/2023

Complaint: 19541962

I am rejecting this response because:
I used a 3rd party (www.armanresales.com) who was tasked with shipping the orders to my customers. Nearly all of the orders were received by the customers regardless if tracking was provided or not. I have provided refunds and apologies to all customers who did not receive their orders and I kindly wish to get my capital off of Amazon. Please correct your error or I will bring this situation to the ************* Court.

Sincerely,

*************************************
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** sent me the this iteam Pelican Voyager Series - iPhone 13 Case [Compatible with MagSafe] [Anti-Scratch] Magnetic Phone Case with Belt Clip Holster Kickstand [18FT MIL-Grade witch us in the pic and us not rite right iteam any way and its broken and missing it hoster and clip and u u should of sent me Pelican Voyager Series Heavy-Duty MAGSAFE Case Cover for iPhone 13 with Belt Clip Holster 18ft Drop Protection 6.1 Inches Holster, Clear So all I want is the right iteam or I am going to the attorney generals offices about and if that dont work I will go to my lawyer about seeing I can prove u sent me the wrong iteam once my wife get back from over seas visiting her famliy so fix this or I will make ur companys life a living h*** and all I am asking for is the right iteam and u guys say i ordered the one in the pic I sent but my wife witch is over seas and us her cell where shes at got proof of me ordering the clear one so dont play me I would come at u like this if I could not win it had proof
Business Response
Date: 03/21/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your Pelican Voyager Series - iPhone 13 Case Compatible with MagSafe Anti-Scratch Magnetic Phone Case with Belt Clip Holster Kickstand 18FT MIL-Grade.

We understand that you've already disposed of the item.

We wont be able to provide a replacement or refund for this order unless we receive the original item back.

Since the item was damaged/defective, you may want to contact the manufacturer for warranty options.

If you'd like to return a qualifying item in the future, you can create your own return label by visiting our ******************** (*************************************). Our ******************** will guide you through our full return policy and assist you with detailed instructions to create your own personalized return label.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a beeprt Bluetooth shipping label printer - wireless 4x6 thermal label printer for shipping packages. I got it February 2nd. It was default out of the packaging. Not working. I sent it back in the original box on the 3rd to **** I have the tracking number and proof. I even called *** and they confirmed that they got it. Amazon refused to accept the tracking number. Amazon received it as confirmed by *** to me that it was delivered the 9th. I have been waiting a month now for a refund and keep getting the run around. This is happening to a lot of people as well now apparently. Im seeking to get a refund or my item I paid for. I paid ****** for that label printer and am seeking a lawyer to *** for the refund plus lawyer fees. Im on financial budget and am starting a buisness up. I now am currently out of 130 AND an item. It should not take over a month. Theyre playing games and thats not right.
Business Response
Date: 03/23/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It appears we received Bluetooth Ready Thermal Label Printer with Free Labels instead of the correct item, beeprt Bluetooth Shipping Label Printer - Wireless 4x6 Thermal Label Printer for Shipping Packages, Desktop Label Printer Compatible with Shopify, Ebe , in your return of order #***-5441404-2505809.

We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

The return window for beeprt Bluetooth Shipping Label Printer - Wireless 4x6 Thermal Label Printer for Shipping Packages, Desktop Label Printer Compatible with Shopify, Ebe expired on March 6, 2023. At this time, we're no longer able to accept the return of the correct item. Please see the following Help page for more information about returns and refunds:

***************************************************************************************

If you believe that it's incorrect, and that you did return correct item, you're able appeal the decision. To appeal, please reply to the email you received on March 7, 2023 with the Subject Line 'Your Amazon.com orders' advising you of the issue with your return. The specialist team contacts you within 3 days (72 hours) once your email is received.

Regards,
*****
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.