Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/02/2023, I ordered a Philips Sonicare toothbrush (order number 114-4962704-0850639). It was supposed to be delivered on 03/05/2023. It has not been. When I asked about the status of my order because I noticed it hadn't shipped yet, I was told it would be "shipping soon". When I asked how soon, I was told that they don't know. I asked where the product is located so that I had an idea of when it might be delivered and got I don't know. I then got told that it was coming from *** which is a 4-5 hour drive from here. No way it will be delivered today. I asked for the order to be canceled and my money refunded. One person told me it had been canceled and the money would be refunded. It had not been. Amazon was contacted again. I then asked that the order be canceled and my money refunded. I explained that I won't be available tomorrow to decline the package. I was told it is in "advanced shipping" and can't be canceled but that I could decline the package. As I said I won't be available and I am not willing to leave an almost $100.00 package sitting out where just anyone can grab it and do not want the delivery driver going in the garage. At this point I just want the order canceled and my money back ($97.17) since Amazon is clearly unable to even locate it.
Business Response
Date: 03/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details I see that you are referring to the Order #***-4962704-0850639 regarding the delay in delivery.

I'm sorry for the inconvenience caused due to the delay in delivery, based on the order details the refund of $97.17 is already processed on Sunday, March 5, 2023.

The refund should appear on your account in 2-3 days if issued to a credit card.

Visit our Help section for more information:
*************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They closed my account due to suspicious activity and I still had money in my account balance that I cant withdraw
Business Response
Date: 03/15/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 03/17/2023

Complaint: 19543573

I am rejecting this response because:You are a bunch of thieves and liars I still have funds with you and you need to immediately unlock my account

Sincerely,

***********
Business Response
Date: 03/29/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Business Response
Date: 04/19/2023
Hello,

We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31st I contacted Amazon because one of our intelligent Philips lights stoped working with ******During the past 33 days I have been doing all tests and following all instructions Amazon **************** have been asking me to do. During this process I found out on my own that this particular light works with Philips Hue App but not anymore with *****.Today, 33 days later I got a call from Amazon to talk about the issue. I initially thought I would be receiving a final end to this saga, but I was wrong. Another request was made: follow the steps to link Philips hue account with ***** account (but I would still have to have Philips app). I honestly didnt want to do and asked for another option: reset *****. Apparently those are the two remaining things on the list for me to do for this light to go back working with *****. Enough is enough. I endured having to reseted my WI-Fi router and had to reconfigure some devices due to that. I endured having to spend a lot of time to do several tests over and over without a complain (you can see this on all exchanged emails and during the phone calls). In summary, I endured having patience for 33 days and follow every single request but now Im done.If Amazon wants to understand why this light stopped working with our Amazon devices, I would gladly send it back in exchange for something that works but Im done doing tests. Im about to toss this lamp away, but decided to give Amazon one last chance to make this right for me: a costumer since 2007.
Business Response
Date: 03/07/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/07/2023

Complaint: 19543368

I am rejecting this response because: the email address I used to create the complaint is the same one I use for my Amazon account. Let me try to help you locate not only all emails I exchanged with Amazon customer service, but also the order itself by providing the following informations:

Ticket number (AKA Amazon's customer service number dated from 01/31/23)
0dde0e87-685a-4b37-b16a-2fa29cb72f99

Order number:
114-2237667-8953028

Sincerely,

***************************
Business Response
Date: 03/11/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn that your Philips ***************** A19 Medium Lumen Smart Bulb is not functioning properly. I thank you for providing me the order and other details.

In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date (90 days for eligible baby items). Since your item is defective, you may want to contact the manufacturer Philips. Many manufacturers offer warranties that extend past 30 days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/14/2023

Complaint: 19543368

I am rejecting this response because: According to Amazon.com, they cant help me and I should contact Philips. Amazon sent the same email to me. I agreed to return the item but asked for instructions on how to return the itemand I replied (Im attaching a print screen of the emails). According to them, Amazon cant provide a return label because their warranty expired on January 31st. I believe that they forgot to take a look at all conversations that I have previously made with their support team. The first one was exactly that day and I was not informed that I could have returned if I had asked.

Sincerely,

***************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a Bose 700 Bass Module. I decided it was not going to work for my setup and I sent it back to Amazon. They received it and reached out to me to inform me that they received the incorrect item. That they received a Bose 700 Bass Module that had a different serial number than what was on the box. I have tried to reason with them as it is a $900 bass module. They told me they would only refund me if I sent them the bass module that matches the serial number on the box, which I do not have. I asked them to send me back what they received if they are not going to accept it, and since I would be out $900. I would at least try and resell it myself to make back my money. They told me per their employees safety and their policy, they discarded of it. I reached out to another customer service rep who said that only account specialists could help me. The account specialist have not helped at all. They said they no longer have anything to say on the matter. I have received incorrect items from Amazon in the past. I have received items from them marked as new that were used. I have pretty much always sent back those items when they aren't what I ordered. This is beyond wild to me that they would discard their item that was returned to them. They say the serial number was different... That is not my issue. It was the item that was sent to me. At this point it feels like theft. I have attached an image with the order number.
Business Response
Date: 03/07/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/07/2023

Complaint: 19543395

The order number is 111-1407477-2584254

Sincerely,

*************************
Business Response
Date: 03/11/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Your return for the order number 111*******4254 contained item with incorrect serial number - Bose Bass Module 700 - Black- Wireless, Compact Subwoofer with serial number ***************** inside the product box for the expected item with serial number *****************.

Although we understand your concern, We are unable to return the incorrect item that are sent to our returns centers.
We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

If you have any order or account-related concerns, please contact our **************** team via the link below. **************** will not be able to answer any other question about the refund on your order 111*******4254 .
www.amazon.com/contact-us

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Complaint: 19543395

I am rejecting this response because:they were sent back the item I was sent. They have failed to refund me for my returned item.

Sincerely,

*************************
Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 112-6595380-7877059, has not shipped not will they give me a refund. I've talked to 7 customer service reps and a manager, each person told me a different excuse about it. They take our money and don't deliver on their end of the deal. I want a resolution before I take it to the attorney General for their business practices.
Business Response
Date: 03/07/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had.

Upon checking your order of SMRTMUGG ************* Mug, I found it was shipped on March 5, and as per the tracking, delivered on March 6, 2023. The order could not be cancelled as it entered the shipping process.

We request you to please return the item so that we can process a full refund. We also added promotional credits as token of goodwill gesture.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed 1/13/2023. Delivered 2/13/2023 Seller advertises FREE RETURNS Request processed through Amazon to intimate return of item, instructions received to await label from seller. ****** refused to and continues to refuse to supply return label. Amazon contacted regarding above. Claim filed. Amazon closed claim stating a label HAD been provided. Please see picture showing NO LABEL, only instructions on how to go about using the cheapest method possible to ship back. Please also see pictures showing the seller trying to coerce me to take down a review prior to issuing a return (of note, there IS NO REVIEW TO TAKE DOWN AS AMAZON REFUSED TO POST IT)Reached out to Amazon a second time regarding issue. Representative ASSURED ME despite by hesitation that another claim would be filed. No email ever received in regards to second claim. It appears the seller and Amazon are working together to scam customers.
Business Response
Date: 03/07/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Buyer wished to return the item for a refund.
Seller has provided a return address and a Prepaid return label to the Buyer. The same can be accessed by Buyer through the returns center. Please find below the label details.
Shipper: USPS
Tracking: 92144902816712860006586559
Buyer needs to return the item using the label provided in order to receive a refund.
In summary, a return needs to conducted prior a refund is processed.
Customer Answer
Date: 03/07/2023

Complaint: 19543344

I am rejecting this response because:The label is NOT PREPAID
THE ADDRESS IS OVERSEAS AND TO SHIP WOULD COST $85
SELLER OFFERED FULL REFUND WITHOUT RETURN OF ITEM
AMAZON HAS FULL ACCESS TO FALSE CLAIMS MADE BY SELLER
LABEL IS NOT A SHIPPING LABEL BUT INSTRUCTIONS ON HOW TO SHIP (picture already included previously)

Sincerely,

*************************
Business Response
Date: 03/12/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on March 12, 2023. This email confirms that refund has been issued into the original payment method.

Sincerely,
A to Z Guarantee Team
Initial Complaint
Date:03/05/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As does occasionally happen, our credit card was skimmed, leading our credit card company to take immediate action. Unbeknownst to us, it was also the first place card on our Amazon account. Our daughter had ordered a gift using our account, so her card had wound up in the 2 position and was charged instead. She saw unknown charges on her statement and called her bank to flag the charges. Amazon blocked our account. At this point, we did not know why. When we realized the mechanics of the storm that had brewed, we called the banks ourselves and reversed all the flags on her account (ours was still an international stolen charge) and green lighted the charges. All clear! We informed Amazon of each step, proof of each step, and we finally received an email saying we are reinstated! Hooray! Butnot hooray, as we still cant log in but we are being charged. Today is phone call #4 looking to get our account reinstated. My daughter has also made multiple phone calls. The department that reinstates can not receive phone calls, they only email. We have been completing the form over and over again. With no access to customer service as paying customers, we are reduced to using ****************. They can not transfer. They are not allowed. The only individuals capable of fixing this mess are behind an e-mail wall, emailing us all-done. So, I implore you Amazon, I have fixed my mess, fix yours. Treat me like the excellent customer I am and have been.
Customer Answer
Date: 03/07/2023

Dear BBB,

Amazon has since resolved the issue.
They restored access to my services this evening.

Thank you for helping me acuire a resolution.

Warm regards,
*********************
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Prime member since 2010ish - Banned from reviewing late 'teens (~2018?)- attempted to contact community-****************************** no response - went to customer service, they 'filled out a form', no response - dropped issue for a bit, picked back up in 2022; repeat (email community-help, contact CS)- continue to do that loop with no response - eventually get an email from *************************************** claiming I have a relationship with a seller, no further information given - this is not true, so I ask for clarification/evidence, get the exact same templated email, but with more reasons added (exchanged reviews for rewards; also not true)- every time I email review-appeals they give me the exact same templated email with no evidence or clarification, just a stock claim that I have a relationship with a seller or other reviewers (not true)I think they're mass banning people that have been critical of their products (e.g. tv shows, movies, consumer goods) and this constitutes fraud. Can you see if you can get my review powers re-activated? I would like to review TV shows again and ask questions on the product pages.
Business Response
Date: 03/19/2023
Hello *******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Please review to email sent on Tuesday, March 7, 2023 at 1:16 AM (PST) with subject message A Message from Amazon Review Moderation

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/19/2023

Complaint: 19543244

I am rejecting this response because: this response doesn't clarify the reasons why they put restrictions on my account. It's just another canned response with no evidence to back up their accusation. Also, the personal message I received from Amazon though email included a message about a refund on a Macbook pro 16 M1, something I have never purchased in my life, much less through Amazon.

This response is unacceptable. I wish for the restrictions to be lifted. That's all.

Sincerely,

***************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the ******* Galaxy A53 from Amazon and received the phone Jan 26. All was good switching my existing line to it a setting it up. On the second night looking at ******* and I noticed that ********* sound out of the phone speaker was not working it was very faint at The highest setting it even says with headphones louder cause hearing problem check override so i can jack it up to max ****** and still it was defective notification and Ring tones will play from the settings in the option menus but Media was not working. I tried resetting and restarting everything in the book. I didn't want to have to go through the return waiting for a replacement i just ask for a refund and I just went to buy One in person at the Metro by ******** and wait for the refund. So i started return morning of January 31st had phone dropped off myself to *** stores same day it was shipped with the return label that Amazon sent to me i printed it out. On Feb 7 i get a email my package was delivered by *** so it was delivered to back to Amazon on the 7th Feb. Well today i still have not received the refund I call Amazon and they put me on hold for ********************************* Then I get emails from the customer service person who i was just talking to saying that they have not received it yet and since it has been longer than 30 days since last scans by the return shipper they will not issue the refund and nothing else can be done for me sorry. So i have proof of the delivery from *** on The Feb 7th it was delivered to the return address sent from Amazon. I called back after I was hung up on the same Lady answered my call and I told her i have proof of the delivery from *** how is this possible u say they have not received it. She put me on hold again and then said that i have to wait until tomorrow March 6th call back then. Never told me if the phone was there or not once phone is delivered they have 15 days to process it it's been there going on 30 days they won't refund it
Business Response
Date: 03/07/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the return of the order.

I've checked and see that the return hasn't processed yet in this case.

Please wait till end of the day today and reply to this email if you haven't received any email from the returns center. Once you reach out to us, I will check my resources and get back to you as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I placed an order for an comforter that was supposed to be delivered via Amazon on February 11 it was not in fact delivered and Amazon refuses to give me a refund even though they sent me multiple emails and multiple customer service representatives theyve said that I am supposed to receive a refund. They are refusing to give me a refund due to the fact that the item was in fact delivered, and every time I ask for proof of delivery saying that the item was in fact, delivered, they refuse to give it to me and hang up the phone. This is absolutely ridiculous. I have not received a refund for this item sence and Amazon refuses to give me any refund even though I have emails saying it was refunded every time I ask for a photo for proof of delivery they hang up on me and explain to me that the item is in fact delivered, and they cannot open an investigation and refuse to give me any proof of delivery.
Business Response
Date: 03/26/2023
Hello *****,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you have not received your refund on returned Order No: 114-9794128-8999437

Rest assured, I can confirm that return is now complete and full refund has already been processed.

Refund Amount $36.91 to Original payment method on Wednesday, March 22, 2023 at 8:44 AM (PDT)
Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

You can view details of the completed refund on your Amazon.com account:
***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************

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