Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: Jan 21, 2023 Order total: $217.24 Item: FIT ******************** Boots Massager for Foot and Calf Recovery I was promised a refund to an Amazon gift card due to this product being originally purchased on an FSA card that I can no longer access. I reached out before returning the item ensuring it could go to a gift card because if not I was going to keep the item. I was told twice by two different associates that it would go to a gift card. I sent the item back and that is not what happened. I have chatted with over 8 people at Amazon about this, none of which who can resolve this for me. I want my refund of $217.24 to an Amazon gift card or I want the item sent back to me.
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is allowing seller to sell poor/ broken/ missing products on their site. When reaching out to Amazon you receive poor customer service and no respond from the seller. I feel Amazon allow this company or person to steal from me without fact checking seller before selling their products on their site.
Business Response
Date: 03/06/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the seller product issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the order return window has been expired and we'll not be able to take any action on it from our end.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a dining table for ****** and on the day it said delivered, it was not out on my porch. So I started a online chat to let Amazon know. They lied to me over and over again. Everyone I talked told me something different. They said that since a delivery guy knew some code, it's means I made contact with him and gave him the code. I didn't ever see a delivery person, I was the only one home, I have a Ring Pro doorbell and it does not show anyone the whole morning. I am deaf so if someone came to my door my service animal would alert me and he didn't. I don't have ****** to just give away, I've asked and asked and they just keep playing on me. I'm on a fixed income and had saved for months to buy a nice table to use as a gift table for my wedding
Business Response
Date: 03/06/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the order was delivered at the provided address and we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 03/06/2023

Complaint: 19541517

I am rejecting this response because: I never made contact with a delivery driver, nothing they're holding my money hostage. I NEVER TOOK DELIVERY OF THE MERCHANDISE. I was the only one home and i am deaf so why am i being pidgeonholed. I don't have money to just give away. This is not right at all

Sincerely,

*******************************
Customer Answer
Date: 03/07/2023
I am filing another complaint because of the Amazon employee wrote stating that he has investigated and there's nothing they can do. I feel this is false and would like to adamantly state that I didn't get my order. I've filed a police report for theft and I feel that Amazon is antagonizing me by saying that the driver had a code that only I could have given is not true because I never utilized the code until I was speaking with yet another of Amazon's many rude employees. Scolding and ridicule are not good customer service traits. I would never commit a crime like filing a false police report and risk my freedom in doing so. Not once have the company tried to or reason with me I NEVER INTERACTED WITH THE DELIVERY PERSON. I need them to issue the refund to a Amazon cmgift card like they told me they would. It's like nobody's hearing me. I never received the order, ***** WAS HOME BUT ME, AMAZON DRIVERS USUALLY TAKES A PICTURE FOR PROOF OF DELIVERY, THERES NO PHOTO AVAILABLE. I AM DEAF AND I HAVE A RING PRO DOORBELL AND A SERVICE ANIMAL AND NEITHER ALERTED ME LIKE NORMAL IF THERE WAS SOME ONE AT THE DOOR. I WOULD LIKE THE CORPORATE OFFICE TO GET INVOLVED BECAUSE THIS IS NOT RIGHT! I CANT AFFORD TO LET AMAZON KEEP MY MONEY THAT I SAVED FOR. INSTEAD OF JUST DISMISSING ME, ASK THE DRIVER FOR MORE DETAILS PLEASE PLEASE PLEASE. THIS IS HORRIBLE I DONT HAVE TO MAKE UP ANYTHING, THERE WAS NOONE HOME BUT ME AND I NEVER MADE CONTACT WITH ANYONE, I HAD MORE PACKAGES COME THAT DAY AND RECEIVED THEM JUST FINE, FROM AMAZON!!
Business Response
Date: 03/08/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience that you've experienced in this case.

As informed earlier, this order shows delivered at the provided address and we'll not be able to take any action on it from our end.

If you wish to get a refund for the amount charged, you can contact the bank and check for the possible options.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
Customer Answer
Date: 03/08/2023
I am rejecting this response because:

Sincerely,

****************************;

I want a follow up with the delivery liar because i know that i've never received my order and it's like no one is hearing me ask for assistance. I have asked for the delivery liar to describe me in detail but **** is unwilling to work with me. I am a christian ***** and would not lie about something such this because of the amount of money involved. I am on a fixed income due to a disability. Please hold Amazon accountable because this is wrong, wrong. I will keep filing complaints and send the ceo of amazon emails until someone hears me. I emphatically state that i did not have contact with a delivery liar on the day in question. I am deaf and own some of the most advanced technology that alerts me to anything going on around my house, and in addition i have a service animal and was not alerted by either
Initial Complaint
Date:03/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged me the full price when it was listed discounted. They will not issue me the $7 dollar difference back to my card. Stating that's not something they can do??
Business Response
Date: 03/06/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price change on an order.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we do not price match or make changes once the order is placed.

However, as a one time exception I've added $7 promo credit in order to resolve this issue right away.

Hope this helped and resolved the issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19541431

I am rejecting this response because:

I am not asking for a price match. I have provided the pictures that it was listed for $162.00 on your website. And was charged $169.00. There's nothing I can do once your company charges my card. It's not like I'm at the store and saw it ring up a different price at the register. I do not want a credit with your company. I want what I overpaid/ was overcharged. Sent back to the card I paid with. Thank you

Sincerely,

***************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called for a refund for a Amazon prime account that I don't have and I got scammed for $190.00. it's almost a month and yet and still I haven't got an email I was supposed to gotten or my refund.
Business Response
Date: 03/22/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 3/22/23
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to report Amazon for selling used items and charging The item as a new. I have a call customer service many times in regards synonym use items and their answer is theres nothing we can do it has to do with the warehouse someone needs to be held accountable. Its an ongoing problem and someone needs to step in and put a stop to it. And no my problem never got resolved
Business Response
Date: 03/07/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We inspect all items and will list comments about the item on the offer listing page. Upon checking, I see that a full refund has been issued on your Amazon order #***-2286146-6885020 without a return since you've faced repeated issues with the item.

Please let us know if you have faced similar issue with any of your recent orders so we can check and investigate further. You can reply back to this email with order numbers and images/PDFs.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 1st, I had delivered to me a pair of boots and an Hewlett Packard ink cartridge. Upon opening the package containing the ink cartridge, as soon as I removed the foil wrapper and took the ink cartridge out it literally exploded all over my shirt and my floor! It took me two and a half hours to clean up the mess. I called Amazon and they said I had to send the cartridge back to get a refund. You cannot send back a cartridge like that as it is considered hazardous to send back in the mail. Amazon REFUSED to help me and wanted me to send them photos as proof. That is the same as calling me a liar which I do not appreciate! I ended up having to get the manufacturer Hewlett Packard involved and they ended up sending me refund which Amazon refused to. Second, on February 28, I received a package containing two cans of spaghettios which were severely dented! You don't send cans like that and they would not refund me!! This is so not right!! Also when I was trying to take care of it the first agent I called was EXTREMELY rude and when I asked to speak to a supervisor he refused. I will NOT send pictures as proof as I have never been asked to do that before. This company is NOT very customer centric!
Business Response
Date: 03/06/2023
Hello *************;******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issues that you've had with the ink cartridge and SpaghettiOs cans.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we'll need pictures if the items are damaged for refund justification if its done.

Also, the SpaghettiOs order is non returnable item and we'll not be able to take any action on the refund.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 03/06/2023

Complaint: 19541254

I am rejecting this response because: You will not issue me a refund for the damaged ink cartridge and I sent you proof!! Also all your company does is give me the runaround! From one of your agents sexually harassing me a month ago to an agent literally cussing me out the other night! This is not cool!! Either refund me the $80.13 or I will gladly contact my State Attorney General and the Federal Trade Commission!

Sincerely,

*****************************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I placed a new order yesterday, my account was frozen. I have provided the required documents to you as requested. But now it's been 24 hours and I still haven't gotten a response. The total amount in my account including unarrived as well as unshipped orders is over $3000 and I need this money to survive. Please help me. My amazon login email is ***********************
Business Response
Date: 03/16/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 16 March, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 03/16/2023

Complaint: 19541251

I am rejecting this response because: I followed Amazon's instructions and logged into my Amazon account, but the page still says "More Information Needed" and I can't submit any documents.

Sincerely,

**************
Business Response
Date: 03/23/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 03/24/2023

Complaint: 19541251

I am rejecting this response because:Amazon Tries to Embezzle Citizens' Assets

Sincerely,

**************
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I placed an order using a gift card (about $150), and it triggers the detection in the amazon system, and somehow locks my account. I was asked to upload the receipt including where I got it from and the code I used. I followed the instruction and uploaded all the related documents. However, 24 hours later, I was asked to upload the information again. It is so confusing and therefore, I called their customer service and was told that I will have access to my account in an hour. However, even after a couple of hours, I still don't have access to my account. I reach out to amazon again and was told that there is a miscommunication between customer service and the account specialist. They are doing an investigation to confirm the gift card I use is valid. They will update me within ***** hours.It's a really bad experience with Amazon. A gift card takes me half a day to deal with customer service and still didn't resolve the issue.
Business Response
Date: 03/16/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 03/16/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct,5,2023 I ordered $193.91 worth of merchandise from Amazon. It was charged on an a credit card by Amazon. It was returned Oct.11, 2023 by *** , ***** is the billing agent for Amazon. ***** sent me a bill for $257. I called an asked what is this for? I was advised it was for the merchandise total $193.91 plus late fees. I told ***** the merchandise has been returned and I should have a "0" balance. They said Amazon would have to send them a credit refund for returned merchandise and they can credit the account. Then the back and forth started. ***** has investigated twice, Amazon has investigated numerous times. The ******************* is now $330 and Amazon has emphatically refused to send the credit refund to Chase because it is on a gift card and they can't and won't issue the refund. The $193.91 was changed to $180,20 don"t know why, Then a charge of ***** was a purchase I made and thought is was charged to another card. I will take responsibility for that so the total I am wanting and needing help with is $155.84. I need you to get Amazon to issue the credit refund to Chase. I have talked to 8 Supervisors they all say the same thing "Sorry" cant take money off . gift card. I have a gift card credit of $155.84 and a bill for $330 for same merchandise. Ord#***-5490986-0421059 PLEASE HELP!!.
Business Response
Date: 03/06/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the late fee on your Chase card.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the late fee is charged by the bank or the card issuer and Amazon is not related to these charges.

I would request you to contact the Chase support for further assistance.

If there was any option from our end, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Arun
Customer Answer
Date: 03/06/2023

Complaint: 19427391

I am rejecting this response because: The response is about late fees. ***** has already advised they will remove the late fees. Did anyone read the rest of the complaint!! It is about Amazon sending a merchandise credit refund of $155.84 to Chase so they can close the account out. They are billing me for they $330.00 for merchandise I have returned to Amazon. Why is no one understanding that. Please have someone look at this again or call me. This is ridicuolus. It has been going on since Oct. 2022. Can somebody help me!!

Sincerely,

*********************
Business Response
Date: 03/12/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern *************

I've checked and see that the Gift card balance which was refunded has been revoked.

Revoked amount is $155.84.

I'm sorry, there is no direct refund option to the card used on the order.

I've checked all the possible options in this case and couldn't find any except the refund to gift card balance.

Please confirm and I'll get this cleared for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Arun
Amazon.com
Customer Answer
Date: 03/14/2023

Complaint: 19427391

I am rejecting this response because: I want to know why Amazon cant take $155.84 off a gift card that I did ask for and send it to Chase who is billing me for $330 for merchandise I have returned. $155.84 as a credit at Amazon and $330 amount due at Chase. If this doesnt get resolved I will be seeking legal help.

Sincerely,

*********************

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