Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
28 November 2022 I ordered a Laptop (Asus Zenbook Flip 13 OLED) and paid $849. ORDER # ***-2474509-7657042.Instead of the laptop, I received a box of pink face masks.I contacted Amazon and initiated a return. I sent the box of masks back to Amazon as requested (via ***** and it arrived (according to one Amazon consultant) on 17 January 2023. 7 Weeks later, Amazon refuses to refund me as they say they have not received the box of face masks. I have a tracking number for the return: **** **** **** **** **** **** 93.I have photos and evidence of the masks as I received them, showing clearly that a label indicating that a Zenbook was meant to be in the packaging.
Customer Answer
Date: 03/08/2023
Today, 2 days after filing this complaint with BBB, Amazon sent a message that I will be refunded as requested.
This can only be as a result of the BBB's actions, because the last thing Amazon told me was that they are not able to, or willing to process the refund, and the Amazon consultant terminated the call.

Thank you
Yinon
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/2/21, I paid $500 to Amazon for a series of e-gift cards. Order #***-2186478-5820255. I recently discovered that at least 1 of the e-cards, for Bone-fish, at $50, was never used. My daughter received the email but never activated the card, (which she cannot do now). I have spent some 5 hours to date. Amazon told me that they cannot verify that the Bone-fish card was used or not. Therefore they will not assist me and they will not refund my $50.00. I have bought tons of items from Amazon for many years. I do not like being cheated or lied to and in this case, 2 employees did tell me that they do not KNOW if a non-Amazon e-gift card is used or not. If that is true, then Amazon is effectively lying to me as I do know with certainty that this card was NEVER used. I want my money back from them. Amazon is cheating me and my daughter in this situation.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-3218954-3546669.

Upon checking we see the order was placed on Thursday, December 2, 2021. Considering the time passed from the date of placing the order, we are unable to take any action on it.

It is best, we request you to contact bonefishgrill.com/gift-cards for further options.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Complaint: 19547975

I am rejecting this response because:Amazon accepted my $500 to send e-gift cards to many people. I recently discovered that 1 of those people was not able to redeem their $50. Amazon accepted my money & now refuses to either refund my $50 or activate the Bonefish card that I paid for previously. Keeping my $50 is effectively STEALING it from me as there was no product received for that real $50 payment. This kind of essential theft is not acceptable by anyone or any Company.

Sincerely,

*****************************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Amazon prime last year but had to cancel it in September of 2022 due to not working. However it was debited out of my account on Saturday March 4th 2023 in the amount of *****. I called them and they said that they would give me ****** for it because my identity was stolen. *** told me to go to ********* or ******* and call him before I got there and he would tell me what I needed to do. I arrived at ********* called him and he told me that I needed to purchase a ****** Xbox card then when I done that to give him the receipt number. I told him that I was going to bank and he said go to bank and not to ever call back. They took money from my family and I would like something to be done about it please.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to charge for $16.04.

While I tried researching the issue, I was not able to locate any information on the charge. We request you to write us back with the charge ID, so that we can investigate on this further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After complaining for weeks, and getting the runaround by amazon and optima batteries, amazon sent me an e-mail on Feb. 2nd 2023, stating they would give me a full refund for the battery, which was junk and gave me a bunch of trouble, while under warranty.. I was told by my mechanic, that the battery was junk and would Not hold a charge.Amazon sent ( so they say ) my refund to an EXPIRED debit card and a closed bank account..Amazon claimed , the bank ( citizens bank ) would still send the money to me..I waited for weeks and NO refund.. I called citizens bank twice about this, and they said they had NO history of amazon sending a refund and if they did, the refund would be sent right back to amazon.. being this was an expired debit card and I had no account anymore at citizens..Someone is lying..Since this, I have had at least 5 executive customer relations people write me, with different stories and the same old stuff.amazon needs to send me a refund to the correct account, (which they have on file) and NOT a closed account and expired debit card..Who in the h*** would send money to a closed account and expired debit card, and they knew all of this, because they mentioned it in their letter they sent me ( enclosed)..I am 66 yrs old, disabled, walk with a ****** and in a wheel chair 24 /7..I live in a very rural area, cold and snowy and I wanted a good battery with a good warranty, for safety reasons and dependability.. This battery was junk and let me down many times..I didn't mind paying a premium price for safety... But it is not a premium battery..So after their letter, saying I would get a refund, it's been over a month now, with all sorts of false promises and claims, and NO refund..I live on a small fixed income and had to go buy another battery because of all this..amazon needs to pay me my refund and to a proper account and debit card.I've been waiting long enough and I'm tired of the false stories..amazon needs to pay up...
Business Response
Date: 03/08/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us with reference the refund on the Order ID: ******************* for the Optima Batteries 8020-164 35 RedTop Starting Battery and have looked into the transactions in detail.

The response that was provided by our Executive Customer Relations team was correct, as the refund has already been issued.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent.

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/09/2023

Complaint: 19547867

I am rejecting this response because,

*************, you need to get the facts correct and amazon does also..

These are the facts *************, I *************************** do not have a refund of any sort!!
Its been well over a month and this whole mess due to a junk battery and a false advertiment of a warranty by amazon is very old and frustrating..

I WANT MY REFUND SENT TO MY ACTIVE ***** CARD WITH MY ACTIVE AMAZON ACCOUNT...

*************, I called the bank twice, they checked their history of any payments from amazon, and found nothing at all!!
The real facts *************, IS.... CITIZENS BANK WILL NOT ACCEPT ANY PAYMENTS GOING TO A CLOSED ACCOUNT AND EXPIRED ***** CARD... DID YOU UNDERSTAND THAT???
I DO NOT HAVE AN ACCOUNT WITH CITIZENS BANK AND THE ***** CARD, AMAZON SENT THE MONEY TO IS A KNOWN, EXPIRED ***** CARD.. ITS EVEN SHOWN, EXPIRED ON AMAZGON'S STATEMENT.. EXPIRED 05/ 2022!!
who in the h*** is stupid enough to send money to a CLOSED ACCOUNT??
But amazon executive customer reps including you *************, insist on believing I have an account with citizens bank, FACT ARE... I DO NOT HAVE ANY TYPE KOF AN ACCOUNT!!
MY ACCIOUNT IS CLOSED, AND MY ***** CARD IS EXPIRED!!
I DO NOT DO BUSINESS WITH THAT BANK..
ANY MONIES THEY RECIEVE TOWARDS A CLOSED ACCOUNT WILL NOT BE ACCEPTED, AND SENT BACK TO THE SENDER, WHICH IS AMAZON..
THIS IS NOT MY POLICY **************** ALTHOUGH IT MAKES PERFECT SENSE ) THIS IS CITIZENS BANK POLICY!!
The facts are very clear, I don't have MY refund..
I am tired of amazon's games, lies, the ( so called ) executive customer relations reps.
and getting nowhere, just passed on to a different rep each day.. **************************
are just a few..
I am tired of the countless hrs of on the phone, e mails etc.
I have told each and everyone of you people, what the bank said about NO MONEY WILL EVER GO INTO A CLOSED ACCOUNT but each notice I get from you people, says to check your account etc..I DO NOT HAVE

Sincerely,

*************************
Customer Answer
Date: 03/10/2023
My last message to my original complaint was cut short and sent before I was finished..
As I was saying to amazon, and *************, I am sick and tired of spending so many hrs. responding to amazon and all the excutive reps who don't read, understand and listen to my problem, the message and policy of citizens bank and more!!
Once again..... The FACTS.... I have NO REFUND after a month and a half of much time and struggles with amazon and their ( so called executive reps ***************** citizens bank, told me they had NO history of any deposit or refund sent to citizens bank..
FACT... citizens bank will not accept any monies, being deposited into a closed account or an expired account ( expired credit card ).. and any money sent, will be kicked back ( sent back ) to the sender..
FACT... amazon knew and still knows, that they were sending a refund to an expired debit card!!
expired on 05/ 2022
FACT... I do not bank with citizens bank, nor do I have any accounts, nor do I have anything to do with citizens bank.
FACT... amazon advertizes a warranty for this optima battery as a selling point!!
FACT... amazon will NOT show proof, they sent money ( to the wrong account ) nor will they show the whole transaction.
FACT... I have NO refund, to a loyal customer
FACT... This problem, and mess will be going to my local court shortly, *************, ******************* will all be named, and their lies, and responses will be given..

FACT... a very simple way to end this problem, Is to send me MY refund, to my active, legal, current debit card and amazon account .. and, It would save a good loyal amazon customer, as well as bad relations with their customers and more bad reviews oon top of all the ones, amazon already has. give me MY refund
Business Response
Date: 03/17/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern and have reviewed the response we have shared earlier in detail. I have received a confirmation from our payments processor that the refund went through successfully to the original payment method, it was not rejected by the bank.

You may want to share the below information with your bank to review and assist. The card issuer should be able to trace the refund with the details below. It is pertinent to note that we don't receive a reference number until the card issuer has accepted the refund:
Amount Refunded: $228.38
Date of Refund: February 2, 2023
Reference Number: 648020

I realize you're upset we've been unable to address your concerns to your satisfaction. However, this is the best information that we can offer after a detailed review of your information.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/20/2023

Complaint: 19547867

I am rejecting this response because:

This is a complete lie on your part *************!!!
I called the bank AGAIN, last week, only to get the same response..
Any money, they would recieve to a closed account, or expired debit card, would
not be accepted..

NOW, *************, IF YOU HAD DONE YOUR JOB CORRECTLY, AND THOURGHLY, YOU AND ALL THE OTHER REPS WOULD HAVE SEEN, THAT THE MONEY WAS REJECTED BY THE **** AND A REFUND WAS GIVEN IN THE FORM OF AN AMAZON GIFT CARD ON FEB 28TH!!!!!!! I did not know this and was never infotmed of it, till last week, when I talked to yet another amazon rep..
You people lied to me, jerked me around, did NOT DO YOUR JOBS, AND KEPT GIVING ME THE SAME STORY, OVER AND OVER..
If all of you so called executive customer reps would have done your jobs correctly, you could have told me there was a refund given in the form of a gift card, on feb 28..
but, instead, you all give me a canned responce, each time, and it was all a lie and a total waste of my time!!
It used up hrs of my time, hrs of my phone minutes, harrasment and a great hardship..
although I finally got my refund, I am still seeking, restitution for all kf what you *************, put me through, the cost of my time, my phone minutes, the lies, the calls to the citizens bank, calls to amazon, emails, having to file a complaint with the BBB etc..
many, many hrs, hardship, harrasment, LIES, minutes wasted on my phone and more..
ONLY, IF YOU PEOPLE DID YOU JOB CORRECTLY, AND WERE CONCERNED ABOUT YOUR CUSTOMER, INSTEAD OF RELYING ON YOUR CANNED, LYING MESSAGES..!!!
I want restitution for what amazon put me through, for months..

Sincerely,

*************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order which their system said qualified for free shipping. It seems to be broken into 3 parts: Order # ***-8864832-1357805, Order # ***-8804038-1370626, Order # ***-4252757-3896264 But the order form charged me $11.98 for shipping and did not give me a place to change it by the time the order form had all the info it needed to place the order. I called their customer service and spoke to a person called Gem who agreed that I should get free shipping and offered to refund it if I placed the order. I did place it but she said she would contact me again after I received the first item and give me a refund then. That did not happen. The important parts of her confirming email are attached. I can't tell from the reply to address if she would get a reply but I did reply with a reminder but have had no response and my bank does not have the refund. At the time I phoned her, she was anxious for me to place the order. When I tried, the system sent me 2 additional offers that I had to decline without reading due to time constraints. One might have offered free shipping as part of some package but in the past there was a offer only available to students that if declined would force me to agree to full shipping charges. At that time customer service agreed to refund shipping immediately after I placed the order but now I and to wait and hope for a refund.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your amazon orders shipping charges. I can certainly understand your request and I've escalated the matter to the concerned department so that they can work on this internally.

Also, To make this right for you, I have issued the refund of $ 12 to the original payment method of Order ID: *******************.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/08/2023

Complaint: 19547773

I accept the refund as settlement of the order but it is too soon to know if the underlying problem is solved or will be solved. I will see what happens in a future order. Hopefully this complaint can be put on hold.

Sincerely,

*********************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for refunds for 2 months now. I submitted tracking numbers, receipts, and over 20 incidents reports yet I am still waiting on my refunds. I returned all items from all orders and have been charged a total of $1301.70 from order number date jan.27, 2023 up until today. I am still missing over $330.02 in refunds to my card. I keep submitting incident reports and get no resolution. On my order page, multiple items still show pending refund. Here are the refunds I am still waiting for:1.ORDER # ***-7596807-3689061-Handmade Bling Diamond Baby Shoes with Headband **** ********************** Pearl ****** *****Slippery Shoes. (****M, White, Lace)2.ORDER # ***-7198692-0452261-Belt and all other items 3.ORDER # ***-9480329-8364267-ARTABLE Rectangle Lace Fabric Summer ********** with Macrame Border Clear Embroidered Kitchen **********s for Elegant Holiday Long Dinner *****s ******* ********** 60" x 104"),ARTABLE Rectangular Lace Fabric ********** with Macrame Border Clear Embroidered Kitchen **********s for Elegant Holiday Long Dinner *****s ******* ********** 60" x 120"),ARTABLE Rectangle Fabric Lace ***** Runner ***** Runners with Exquisite Macrame Embroidery for Bridal Shower Wedding Party Decorations Long Dinner *****s ******* ***** Runner 16" x 120")4.ORDER # ***-9927298-2538615-cake topper 5.ORDER # ***-5731572-1312225-mold 6.ORDER # ***-2304427-1792252-Details Coozy Baby Girl Christening Baptism...Size: 6 Months Color: Ivory ,Bow Dream Christening Gown Baby Girl.,Baby Long Ivory Christening Gown Lace...,oozy Baby Girl Christening Baptism...Size: 6 Months BASICALLY -EVERY SINGLE ITEM IN THIS ORDER NUMBER HAS BEEN RETURNED. ORDER # ***-6029376-5884243-DR ****** I AM STILL WAITING FOR OVER $330 IN REFUNDS FOR OVER 2 MONTHS!
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for the orders#***-7596807-3689061, ***-7198692-0452261, ***-9480329-8364267, ***-9927298-2538615, ***-5731572-1312225, ***-2304427-1792252 and ***-6029376-5884243.

I've checked and I can see that there is a refund processed for the orders listed above. A refund was issued to your original payment method, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
**********************************************************************************
**********************************************************************************
**********************************************************************************
**********************************************************************************
**********************************************************************************
**********************************************************************************

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Complaint: 19547746

I am rejecting this response because: I just received an email stating the refund was temporary. I already returned the items

Sincerely,

***********************************
Business Response
Date: 03/14/2023
Hello,

I'm ********* from Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment, we are unable to disable the retrocharge or take any action on it.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/15/2023

Complaint: 19547746

I am rejecting this response because:I no longer have the dress I already returned it so there is nothing I can do. I will be getting charged for something I already returned and is no longer in my possession. This is disgusting customer service and I will have to make a dispute. I have a tracking number that shows delivered. Your shipment
1Z9E80489040410440

Delivered On
Friday, February 03 at 11:00 P.M.This is proof.

Sincerely,

***********************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for return to be picked up as well and that was taken care of, but having these items be added for a defective item being returned is too much.113-2681457-8809825 Item heated up and stopped working consistently ***** Electric Razor for Men, Series 9 Pro ****cc ****************** Foil ****** with ProLift ***** ******** ************************************* Noble Metal $353.04 Refunded $349.04 -$4.00 113-0384904-0269834 Description was not right, item was too small to hold pills and was not opened $7.48 r Refunded $3.49 -$3.99 111-3908669-6505858 Lid was broken off item $34.23 Refunded $26.24 -$7.99
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-2681457-8809825, ***-0384904-0269834 and ***-3908669-6505858.

Upon checking, we see the charge was applied for pickup, however as an exception I've issued a refund for return shipping on the order#***-3908669-6505858 for $7.99. It shall be credited to your original payment mode within 3-5 business days.

At this moment, we are unable to refund the return shipping on other orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction was January 9, 2023. I paid $3.79 for one box of Cheez-It DUOZ. The cashier charged me $60.64. The nature of this dispute is due to overcharging the box of Cheez-it DUOZ and refusing to refund the overcharged amount. I proceeded to dispute it with my bank as that was what they advised me to do. My bank informed me they cannot do anything because the merchant has refused to refund me for the transaction. I went to Amazon Fresh in ************ and talked to customer service representatives for an hour in the store. They have been telling me they cannot refund me because they cannot find this specific order within their system. And I still have the physical receipt. I've gone into the store since the day after this transaction was processed multiple times. I talked to customer service in the store and their customer service line for **********************. The names of the management team I talked to were ***, *****, *****, and ****. They continued to tell me they could not find the order within their system regardless that I have the physical receipt. I showed them my dispute letters dating from January 24, February 21, and February 27th.Additional information regarding this dispute is that the supervisor leader, ****, has tried to refund me for the Cheez-it DUOZ the day after the transaction. *****, the management leader, informed me of this and proceeded to tell me that she cannot process my refund regardless because it has been over a month since the transaction. This should not have been an issue. I have gone to the store multiple times to dispute this transaction in person before the one-month period. I would just like my money back, please.
Business Response
Date: 04/05/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have looked into your and am not able to find the order. If we are not able to locate the order we would not be able to process a refund. If its okay for you, I can add a gift card for the difference amount to your account so that you can use it for future orders sold on Amazon.com

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me $84.70 for a damaged item. The seller on Amazon issued a fraudulent refund amount the charged a restocking fee equal to the amazing of the refund. I have been in contact with Amazon for several weeks. The refuse to research the sellers policy and fraudulent practices.
Business Response
Date: 03/08/2023
Hello,

Thanks for reaching out to ***. We have reviewed the issue filed for the order and noticed that the Claim was denied and Buyer was not refunded any Claim amount.

Per our investigation , we noticed that the Buyer failed to return the item within return window although a prepaid return label was provided to them.
In summary, we are unable to issue any refund to the Buyer for this order as the return timelines were not met.
Customer Answer
Date: 03/08/2023

Complaint: 19546834

I am rejecting this response because:
I have to go out of my way after being scammed by the seller with the ridiculous restocking fee for a damaged item. That the seller knew of and sold anyway! I will be also reporting to the BBB the seller because they have a business name and address in *****************.

Sincerely,

*********************************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a partial refund in the amount of $420. The cost of shipping to return the item was $121.50. The seller sent the wrong item and I followed the Amazon return policy exactly.The seller, VirVentures, told me that I returned the item incorrectly. I was supposed to contact them directly for a return shipping label. This was not on the return instructions from Amazon. They did not provide Amazon their return policy. I followed the Amazon policy exactly and even paid more money to get the product back to the seller. I have no product and paid $511.19, plus $121.50 to return the item. I have called and emailed VirVentures several times and they keep telling me that they are unable to contact their warehouse to verify that the return has been received and that I did indeed receive the wrong product. The product number on the item does not match the product number I paid for, so I explained this to VirVentures. They just keep telling me that they have been unable to verify that what I am telling them is true. I have no other option than to pursue other means for a refund as I am owed $212.69 from this seller. I gave them a lot of money to not have anything, but aggravation to show for it.
Customer Answer
Date: 03/07/2023
Order #: 112-5310657-3317042
Business Response
Date: 05/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-5310657-3317042.We have contacted the seller regarding your refund.Kindly allow 2-3 days for us to revert back with an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 05/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have no complaint with Amazon. My complaint is with VirVentures. It has been 7 months since I originally purchased the item and only my credit card company could get me a partial refund. I am still out $212 dollars.

Sincerely,

*******************************

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