Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2022, I opened up a brand new Amazon Seller Account. I have never sold anything on Amazon previously. I had partnered with *********** and spent approximately $1,000 ******** to design unique phone cases. Therefore I added a 2nd user to my account (so the products could be uploaded) and then deleted the 2nd user after that task was completed. To my surprise, Amazon deactivated my account very quickly (mere days after the account was opened it seemed). I had gone through the process of having my identity verified (live via Zoom (or whatever platform was used at the time)) and followed every instruction from Amazon.To date, I have not only been charged a monthly fee for my 'deactivated account' (which is not fair) but I also cannot close my account!! What's worse is I've LOST the money I've spent with ******* as they will not do refunds.It is now March 2023 and I have yet to have any assistance from Amazon. Therefore I am filing this complaint. I have no choice. I call and no one seems to be able to help me, I email a request asking for an account deletion/refund through my Seller account and I get emails back saying that my 2nd identity confirmation will be scheduled/is to be scheduled (with no response) and I cannot close my account online as I'm redirected to a blank area.In short, I wish to simply have my Amazon Seller Account (under The Phone Sense Store / ************************** closed and deleted. In addition, any and all "monthly charges" should be refunded to me as I was not able to sell anything on Amazon and technically did not have an active account... EVER. I feel this request is quite simple and fair given the circumstances. *******, in turn, has agreed to apply the money I spent with them elsewhere.I'm sorry Amazon but 5 months is enough.... I look forward to your reply.
Business Response
Date: 03/13/2023
Sellers IPI is scheduled for 14th March and an invite has been sent for the same
Thanks!
Customer Answer
Date: 03/13/2023

Complaint: 19548723

I am rejecting this response because this is NOT the resolution that I had requested. Not even close. Did Amazon not even bother reading the complaint?
It is my hope that Amazon acknowledges what I wrote in my complaint and that we can arrive at a resolution.
They have to stop ignoring these situations and deal with them.

Sincerely,

*******************************
Business Response
Date: 04/04/2023
Seller needs to complete IPI and a link is sent to schedule the same.
Thanks!
Customer Answer
Date: 04/05/2023

Complaint: 19548723

I am rejecting this response because I fail to understand why I need to have my identity verified in order to close my account.
I continue to be charged for a deactivated account and, once again, am asking Amazon to close my seller account (as I never had a chance to sell anything thanks to Amazon deactivating my account almost as fast as I opened it and verified my identity at that point) and refund all monthly fees charged to my credit card.
Why is this such a challenging request? Amazon needs to do better. This is NOT an impossible request.
I look forward to my account being closed and all fees refunded.

*******************************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is losing a customer from **** or older. The items are broken, damaged, late shipments, items listed delivered but never arrive. Amazon is no longer a convenience. I will now have to complete these return and grapple with customer service about recalled items that they never funded. Or explain or try to prove I never receive the items. Amazon is more or a pain the service for speed and ease. I will now longer be doing business with them. Amazon can look into my account and complete an investigation regarding the increase of problems that I have to manage because Amazon is more definitely not living up to their business model or practice. I want refund on my membership.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids, so that we can look into it and help you further. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Complaint: 19548612

I am rejecting this response because: we have not resolved anything. I have provided her with what she requested via email on ?/23

Sincerely,

*****************************
Customer Answer
Date: 03/09/2023
Amazon is having problems with the completion of deliveries getting things on time or extremely late items are missing but said they delivered items are coming broken and not able to use. I have to do all the managing of this because if there are errors and run around in addition.
Business Response
Date: 03/14/2023
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the inconvenience you've experienced with regards to order#***-3473730-2697813, ***-3077146-7417803 and ***-6207671-0142659.

Upon checking we see refund has been processed for ***-3473730-2697813 and ***-6207671-0142659.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
**********************************************************************************

We see a replacement has been processed for ***-3077146-7417803 and the replacement order ID is *******************. Kindly, allow us March 18, 2023 for delivery.

We are working hard to improve the service and selection we provide to you. Ill take this as a feedback and will pass it on to the concerned department for further improvements. Unfortunately, we are unable to refund the prime membership at this moment.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item was order 2/26 it should have been delivered on 2/28. I needed this for a project. I can not complete a return because the item is listed as still in transit.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order ID: *******************.

Upon checking, I see that **** has failed to deliver the package as excepted and there is no update on tracking after Thursday, March 2. We are sorry for the delay by ****.

In this situation, To make this right for you. We can help with replacement (which will be delivered with the available delivery date by carrier) or we can issue the refund back to the original payment method.

Please let us know which option would you prefer. Looking forward for your response.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/08/2023

Complaint: 19548581

I am rejecting this response because:
I am rejecting this response because: we have not resolved anything. I have provided her with what she requested via email on ?/23

Sincerely,

*****************************
Business Response
Date: 03/14/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see that replacement has been created with Order ID: ******************* and the Estimated delivery date is March 18, 2023.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on February 7, 2021 Order# ***-3809172-3091443 Neutrogena Ultra Sheer Body Mist Sunscreen Spray Broad Spectrum SPF 100+, Lightweight, *********************************************Comedogenic Sunscreen Mist, 3 Packs of 5 oz Sold by: Amazon.com Services LLC Return window closed on Mar 11, 2021 $26.91 Condition: New I was notified on March 6, 2023 that this item was recalled. I called customer service because there was no other way to communicate, they hung up, I talked to ******* W supervisor customer service and she was not able to refund my money. I asked for a senior manager and she told me that there was no one else to talk to. Amazon customer service department is evasive. Would not provide employee id number or refund the recalled item.
Business Response
Date: 03/08/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the recall notice you saw and have looked into the matter in detail. The response you were provided was correct, we will not be able to offer any action in this matter and you would need to follow the instructions on the email in this matter.

We regret any misunderstanding on this issue, but the item is not returnable or refundable. We will not be able to issue any refunds.

The recall notice would provide you with detailed information including the contact information of the agency initiating the recall and the reasons for recall.

We recommend you reach out by following the instructions set out in the notice for more assistance and take other actions as may be necessary in this matter.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/09/2023

Complaint: 19548540

I am rejecting this response because this item was recalled. In goo faith the company should refund the money or ship me a replacement. I'm not going to renew my Amazon and I've been a extremely loyal and happy customer.

Sincerely,

*****************************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a Prime member and cancelled it because they screwed up their music. It played songs I didn't want. I have over 300 dollars in Amazon speakers that I can't use. So now they billed me for music $10.59. What for I haven't used their music program since I bought ****** speakers. I never signed up for music because it was free with Prime.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Amazon music.

To help you with it, I've cancelled the subscription and issued a refund of $10.69. This refund will apply to your subscription payment method, and should complete within 3-5 business days.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a men's J Ver ink blue long sleeved dress shirt. That was delivered to my townhouse front porch on March 6, 2023 for $23.99 plus taxes. The diver delivered the package without a amazon protection bag and my shirt was exposed to rain and snow environment. The shirt was delivered in a clear plastic zip loc bag where everyone could see what was in my package!! Lucky no one stole the package. The delivery service was horrible and inconsiderate. He or she did not take a picture of the delivered ite.m. Which is a mandatory practice. I've never received a package from Amazon without a covered package to protect the items from a hazard environment like this particular delivery. I took the picture to show how the delivery person delivered my item. I would like a amazon delivery manager to contact me immediately and refund my money to my checking account without delay. I do not wish to wait 7 to 10 business days for my refund. Also I wanted the shirt but hate to risk delay of a replacement for several days. I want to be made whole!
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order# ***-9157240-1405806.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on March 6, 2023 for $26.49. The issuing bank will post it to your account within **** business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

With regards to packaging I've forwarded the details to concerned team for review and improvements. We shall take necessary measures to improve the packaging process.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon notified me that an item I ordered was delivered on 12/30/22. It was not. I immediately notified Amazon of this using their automated item not delivered notification on 12/30/22 at **** EST. Amazon ignored this notification and failed to either provide a replacement item or credit. Noticing that I still have not received either I contacted customer support again on 3/6/23 and was told as far as they are concerned the item was delivered. However when I requested proof of delivery I was told that it is the notification from amazon. Apparently Amazon thinks it can charge people for items it has not delivered and ignore customer notifications and require customer to notify repeatedly.I wish to have my $23.31 returned.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery issue. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/09/2023

Complaint: 19548363

I am rejecting this response because: it is simply a request for more information.
Order
ORDER PLACED
December 22, 2022
TOTAL
$23.31
SHIP TO
*********************;
ORDER # ***-3863200-4679414
View order details View invoice
Delivered December 30
PandPal ******************* Set, Charcuterie Food Serving Tray - Included Stainless Steel Knives & Bowls, Extra Large [16x11x1] ******************** Platter for Wine, Cracker, Brie, Meat, Dip, Chip
PandPal ******************* Set, Charcuterie Food Serving Tray - Included Stainless Steel Knives & Bowls, Extra Large [16x11x1] ******************** Platter for Wine, Cracker, Brie, Meat, Dip, Chip
Return window closed on January 31, 2023

Sincerely,

*********************
Business Response
Date: 03/25/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.The item [PandPal ******************* Set, Charcuterie Food Serving Tray - Included Stainless Steel Knives & Bowls, Extra Large [16x11x1] ******************** Platter for Wine, Cracker, Brie, Meat, Dip, Chip ] does not correspond to the order 111-3863200-4679414.Kindly re-check and share the order id pertaining to your query.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Amazon around February 3rd 2023 I added two 300.$ Amazon gift cards to my account Placed an order, got a text to confirm order, about 20 minutes later received another text stating that account needs further review..Called Amazon to provide what was needed.. get text stating more information is needed Emailed a copy of receipt showing that I had purchased gift cards, again receive text stating that more information is needed. Amazon says they will send message to the accounts department.. Once again text says, more info needed. (Nothing stating "what is needed.." This has been going on back and forth for over a month now with no resolve, just the same texts.My account is still closed. I cannot access it to email them or to retrieve my funds.
Business Response
Date: 03/16/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 March, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 03/21/2023

Complaint: 19548238

I am rejecting this response because:

Sincerely,

*****************
I placed an order with Amazon after receiving a text that stated my account was reinstated
The next day I signed into to my account to check order status, got message stating more info needed. Sent info again and within minutes
got message stating account closed
See attached documents
Business Response
Date: 04/15/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/16/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a gaming chair from amazon on 05/11/2022, and last month a reached out amazon asking to return it and get refund prior to product defectiveness. Amazon accept the return and sent me by email return authorization slip along with return shipping label.I reached amazon customer service again to confirm if the return shipping label is prepaid or not and they advise me to return the product back and paid from my pocket then send the receipt back to them by the same email and I will be reimbursed for the shipping amount along with the refund amount. I did so and send them back the shipping receipt and it amazon seller received the item on 02/20/2023, again I reached out amon and they said within 2 weeks the refund will be processed and complete.Yesterday and today 03-06-2023 I tried to speak to some one to track my refund status but all agents are twisting and they are saying because it is not a prime item we can not control it!!!!AMZN has cheating me and let me return the item to seller and paid shipping back to seller which is costs me addition double the chair price and now they are saying it is not in our hand!!!So, if this the story, Big why:1) authorized the return and advise me to do so.2) Let me pay addition shipping cost.3) Guarantee me I will be reimbursed for the shipping cost with the refund 4) *********** AMZN agents hang up the line when they **** with no answer to my recent question.I need my full refund include the shipping cost, or I will rise it up to a legal case.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-3928778-9746652.

Upon checking the details, we see the order was placed on Wednesday, May 11, 2022. Ideally, we assist with return within 30 days or 90 days from the date of delivery for A-Z claim. Considering the time passed from the date of delivery the order does not qualify for return or A-Z claim for refund.

We apologize for the information communicated earlier. While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future. At this moment, we are unable to refund the order or return shipping charges.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Complaint: 19548175

I am rejecting this response because:
Unfortunately Amazon response as usual looks like prototype script and solving the problem.
The chair has defectiveness and still under warranty!!! So there is a reason to return the chair.
Amazon they accept and authorized the return. Why? because there is a reason.
I had to buy from amazon another chair after they did accept the return (this is another loss for me)
Amazon they officially informed me that they will reimburse me the shipping cost which costs me double the cost for the chair it self! Why would I do that if someone told me it n to refunded!
Amazon guarantee me the refund will be processed within 5-7 business day (starting from 2/21/2023).
Again all it is official communication through amazon official customer service member with a valid ******************** email ID (All attached) and you can add a new email copy already attached.
So there is no reason to waive their liability and legal responsibility as I believe.
The only solution is to pay me back all the loss I had because of their dishonesty.
Sincerely,

*************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, It seems that Amazon has permanently banned me from selling after false accusations of saying I provided manipulated documents. Not only that, Amazon has refused to consider reinstating my ability to sell using only FBA. Amazon hasnt even replied to my recent appeal. I hope that you can advocate on my behalf and encourage Amazon to reconsider their erroneous decision to suspend my seller account and reinstate my ability to sell using FBA. Could your team please help? My storefront is ZB Distributions.Thank you for your assistance. ********************* ZB Distributions, LLC
Business Response
Date: 03/09/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon

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