Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,473 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a chair set on Amazon on February 6th. Was given a fake tracking number. Contacted seller numerous times and was given the runaround. Refused to provide tracking number, sent me a screenshot that there were "no units to refund" , I guess meaning they never had the item in stock , and are basically saying that there is no was to issue a refund. As an Amazon seller myself, I know that a refund is a simple matter that takes less than 2 minutes. See attaced screen shots of my purchase receipt and their response.
Business Response
Date: 03/15/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that the seller never shipped the item to you.

I've filed an A-to-z guarantee claim and a full refund has been issued already. You will see the refund of $93.80 in 5 business days in your original payment method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: 1/20/2023 The amount of money you paid the business: $1152.98 What the business committed to provide you: get a full refund for return What the nature of the dispute is: amazon refused to refund for my return, and continued ignoring my email requesting for contacting them Whether or not the business has tried to resolve the problem : They DID NOT try to solve the problem at all. they only informed me they refused to refund me throuth an email with any explainations or proofs that i returned the wrong item. Every time I tried to respond to their email, they merely ignore my email. They took my return item and kept my money at the same time.Account:**************** order number:702-1585452-3845024 tracking number:canada post ****************
Business Response
Date: 03/19/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have been sent an email with the subject "Your Amazon.ca returns" on March 2, 2023. I would request you to please reply to this email regarding the appeal so that our concerned team will help you further.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/21/2023

Complaint: 19540009

I am rejecting this response because:I have already responded to that email you mentioned, but no one was answering me. They refused my request to refund or even return the ipad to me. They simply ignored my email. You could look up in your system. Attached is proof of my email response.

Sincerely,

*******************
Business Response
Date: 05/11/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 702-1585452-3845024. We have researched this matter and confirmed that the dispute in question has been resolved in your favor. Therefore, we will not be able to reimburse you.

Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, see our A-to-z Guarantee FAQ (www.amazon.**/gp/help/customer/display.html?nodeId=*********.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been calling regarding the refund on the order ending in **** for a dog crate cover, also the refund for the pickup fee charge of $4. I was advised to wait 14 days and call after if still no refund after the 28th of February. I have called. Tickets have been created. I have been asked to wait several more days. Still no refund. I keep getting the run around. Disconnected. Hung up on, agents refusing to send me to a supervisor or any **** that *** be helpful.
Business Response
Date: 03/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0624716-4265867.

Upon checking the details, we see the issue has been raised to concerned team to sort out the issue with the refund on March 6, 2023 and the team has requested to allow 3-5 business days, so that they can determine what went wrong and help you with further updates. At this moment, we are unable to refund the pickup fee, as the team is working on the original refund initiated on the order, once the issue is sorted out we can help you further.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/08/2023

Complaint: 19545522

I am rejecting this response because: I was promised a refund by the 28th. It is now the 8th of March and still no refund. In addition to the refund I was to get a refund for the pickup fee. Each time I have called a ticket has been created with zero resolution. I am just told to wait a few more days. I would like the refund and then the pick up fee to be reimbursed as promised in a promptly manner. I have been more than patient and keep getting the run around.

Sincerely,

*******************
Business Response
Date: 03/14/2023
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the inconvenience you've experienced with regards to order#***-0624716-4265867.

We've issued the refund on gift card for $23.20. You can view your balance and usage history in Your Account here:

*************************************************

At this moment, we are unable to refund the return pickup fee.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 03/15/2023
******
Complaint: 19545522

I am rejecting this response because:
I was promised the refund for the return fee by multiple customer service reps. ****** I expected that to come with the refund. ******When I receive the refund for the return fee I will consider this matter closed.******
Sincerely,

*******************
Initial Complaint
Date:03/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My account named PQ Family Store was deactivated due to being related to an account named PQ limited store. The name "PQ limited store" is the old name of my current account "PQ Family Store". The name was changed on September 27, 2022. So Amazon deactivated my account in error, thinking the old account name "PQ limited store" was another account. I have not violated the Multiple Accounts Policy as I have the only account "PQ Family Store" previously named "PQ limited store". I went through nine circles of h*** to prove this fact to Amazon Support. Amazon Support admitted this mistake on January 25, 2023, and reactivated my account. However, my account was deactivated again a week later for the same reason. I contacted Amazon Support again, going through hundreds of calls and appeals to prove I had no second account. I even passed video verification to prove my identity. I'm tired of proving the erroneous deactivation of my account. I can't violate the Multiple Accounts Policy in any way because I just don't have a second account. All metrics in my current account are healthy. No marketplace has been deactivated for any other reason than "being related to itself". To prove this, I attached screenshots of Account Health and notifications about the deactivation of marketplaces in my account.Please hear me. I attached ****************** Statement, Memorandum and Articles of Association, Certificate of Incorporation, Certificate about Company Shares as evidence that my company owns the account named PQ Family Store. Supporting documentation contains detailed information about the place of registration, current business address, and contact person. There never was a separate account named PQ limited store, as that is the old name of my current account PQ Family Store owned by my company PQ FAMILY **** Please put me out of my misery and reactivate my account. Many thanks for considering my request.
Business Response
Date: 03/07/2023
Hello *****,

You have been found to be related to an account beginning with PQ Family Store.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (**********************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (************************************************************).

You can view your account performance (**********************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.co.**
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-5491592-6321006 total $717.73 I ordered the Zinus 12 Inch Bliss Memory Foam Mattress on 2/12/23 This item states there is a 100 day trial through the company and 30 days through Amazon. I had the bed for two days and it was very uncomfortable, I called Amazon to come pick it up. I spoke with EIGHT different people before I was connected to their bulk items department. Finally after an hour on the line they scheduled a *** pick up. Two days later *** comes but they were unable to take it away because it was not in a box (I mean, its a mattress). So I called back to Amazon Customer Support, spoke with FIVE more people. They offered me half my money back to keep the mattress. Well this did not work for me because I needed to purchase another mattress that was comfortable so I needed my money back, all of it. So by the time I reached the fifth person, **** from the Leadership Team I was told to just keep the mattress and Id be given a full refund as they did not have a way to pick up the item (wow. But ok!). So I went ahead and ordered another mattress. **** sent me an email saying I needed to call back after 3/4 to have the refund released. So I call back on 3/6. Had to go through the entire spill again with three different people. The third **** ***** (no last name) and Investigations Specialist tells me I now need to wait and call back after 3/21 for my refund. I told her that this is the same thing I was told before. I asked to speak with her supervisor and she told me NO! I asked her again and warned her that I would be making a report with the BBB, she said thats fine, Ive already offered you a resolution you dont need to speak with a supervisor. WOW!!!!! Amazon is great with deliveries but when it comes to bulk item pick up I am surprised at how unorganized and just totally lost they are. All together Ive spoken with THIRTEEN representatives, I have a mattress sitting in my foyer that I cant use and I still dont have my $700 back.
Business Response
Date: 03/07/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint details and I'm sorry to know that you're unable to return the product.

Upon investigating with our internal team, carrier is unable to pick up the item as it used and in open condition. However, our team promised full refund on order without you returning the product to us.

Our team is unable to initiate refund on order, as the return label is still active in our system and reflecting as "return is being processed". Hope you understand our situation.

In this case, please do contact us back by March 21, as return label will expire by then.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19545276

I am rejecting this response because the companys response does not satisfy my complaint and Ive not been made whole. It was never told to me during ANY of the thirteen conversations I had with any member of the Amazon team that an active return label was causing the delay. They did not address the fact that I had to speak with so many people in an attempt to have this item returned, they did not address how rude and unprofessional the representative ***** was, refusing to allow me to speak with her supervisor was totally inappropriate. Also, they did not take ownership of the fact that their company is unorganized and ill prepared as it relates to bulk returns. Their response reads very scripted. Their company did not have an issue deducting $700 from my account immediately upon purchase and I should not have to wait over 30 days for my refund. I think they are giving me the run around. I would like this issue escalated to a superior source for further resolution.

Regards,

*********************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To start with, I purchased an item in January. It was lost, so they say. They reordered it, and after several phone calls and e-mails I finally got what I ordered. They gave me a $100.00 promotional gift card for my trouble. I used that to order a leather jacket. When it came in the size was not as marked. I ordered A 3x, when it came in it was more like a large, very small. So, the next day I returned it. Amazon received it on February 24th. On March 4th I called asking if I could use my gift card do to returning the item that didn't fit. I was told no, one time only. I tried to explain that I returned the jacket, so I didn't really use the gift card. All I want is to be able to use the gift card they gave me. On another note every time I call them with an issue I start receiving text on my phone about I'm being blocked, that I need to call them. I looked into this Amazon does not send out text like that.
Business Response
Date: 03/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honorable BBB.org!I appeal to you as the last resort and really hope that you will help to restore justice.I am **************************, an Amazon Seller from *****. My Seller (Business) Account on Amazon.com [Gitz collection storefront, e-mail address: ****************** merchant token ABHN2USIT6FR] has been deactivated because of the separate account Wasike collection.I had the access to Wasike collection account from November, 2022 until December 2022. But on 12/21/2022 we entered into share purchase agreements. I sold my share and no longer own the Wasike collection selling account. Please check the shared purchase agreement and notification of the intention to sell the share. When I owned part of a mentioned account I had access to the account but my participation was really formal I was interested in selling the product that was listed in the Wasike collection account. And as I mentioned now I do not have ANY kind of relationship with the Wasike collection account!I would like to note that I cannot influence the unblocking of the mentioned account in any way, since I do have NOT ANY RELATIONSHIP with it right now!I have collected a complete package of documents that allows identifying my personality as the actual owner of the account my driving license, and business insurance which I made to protect my business and I am ready to provide any other documents needed for verification.I urge you to pay attention to this appeal. Doing business on Amazon is a source of income for my family and the main professional activity of my employees. If access to my account is not restored, I will have to stop running my business and cut the number of employees.I am an honest seller and employer and I want to continue working for the benefit of the country by developing my business, saturating the market with necessary goods, and creating additional jobs. I hope that my complaint will be heard.
Business Response
Date: 03/08/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Mar 8, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:03/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9397450-8789061 ITEM: Computer Monitor AIR 2K Ultra-HD 1080P, OUZRS 75HZ VA Desktop Display,3 Sides Zero Frame 178 Wide View Angle PC Monitor with ******** Technology, Support VESA,VGA&HDMI Port for Home and Office-White ******* March 3 Original Delivery Date: March 5 Cost (including tax and fees): $109.59 DELAYED - ITEM NOT YET RECEIVED.The monitor was ordered to be used for work. Because of the delay, workdays are being missed until either a temporary solution is found or the monitor arrives.Amazon needs to overhaul their shipping department. This wasn't the only time my package was delayed this week. I need this monitor yesterday.
Business Response
Date: 03/07/2023
Hello Christian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in delivering your order.

I've checked the *** tracking and see that the estimated delivery date is March 10, 2023. I would request you to please give it time till that time so that they can deliver the package.

Once the package is handed over to the ***, we trust them to deliver the package on time. However, due to circumstances out of our control, delays might occur. We do work with the carriers on case to case basis on the delays and work with them to minimize these issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/15/2023

Complaint: 19544784

In regard to Complaint ID ******** against Amazon, I have spoken to Praveen and there is no solution thus far. The item in question, a computer monitor, has since been returned to Amazon, as it did not arrive during the time it was needed. A monitor was purchased elsewhere. I am waiting for a full refund on the item. I have also canceled my Amazon Prime subscription, which is due to expire on March 25, 2023.

I will notify you when the full refund has been processed and appears in my account.

Thank you.
*********

Customer Answer
Date: 03/19/2023
I have received the refund for the monitor that was returned. I also have already canceled my Amazon Prime subscription. You may close this ticket. I figure I won't be shopping with Amazon much again after this fiasco.

Thank you for your assistance.

Christian

Business Response
Date: 03/19/2023
Hello Christian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that on Friday, March 10, 2023 a full refund of $109.59 has been issued. You will see the refund in 5 business days from the refund date. I hope the issue is already resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon system for processing the payments for my subscribe and save orders for this month was completely screwed up and there was no knowledgable, English fluent agents to clear it up. No supervisor or way to get things cleared up ot explained. I spoke several times to different customer Service agents and ALL did not understand what I was talking about.Shipment did finally get payed BUT no with my preferred payment method. I lost allot of my reward points...and..shipment is late.
Business Response
Date: 03/07/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the subscribe and save order.

I understand that a backup payment method was charged instead of your preferred card for the subscribe and save order and as a reason got delayed. I also understand that reward points were charged.

Unfortunately we are not sure about the reason for decline of your preferred card. This can only be explained by the bank. However, you may want to avoid this in future by disabling the backup payment method. I can understand this incident was a surprise and disappointing.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/08/2023

Complaint: 19544747

I am rejecting this response because: Their Agent did not admit to the Amazon System Error. I told him I contacted all related banks and NONE have any Record of Denying a Payment for Amazon.

Agent did not respond back. I would like to get the Amazon Points I should have gotten if at all possible.

Sincerely,

***********************************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to dispute two transactions on my Paypal Mastercard ending in **** for which I have not received a refund. The following are the details of the orders. Amazon has willfully and purposefully ignored all my requests. All information is presented through attachments.
Business Response
Date: 03/18/2023
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refunds of the order.

I've checked and see that two refunds $122.85 and $119.59 were issued on Thursday, December 22, 2022. The refunds should have been deposited in your payment method within 5 business days. Further, I see that the disputes you have filed for the two refunds were resolved in Amazon's favor on Sunday, December 25, 2022.

I would request you to contact the bank so that they can help you further. In this case, as you mentioned PayPal, please discuss this issue with them for a solution.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.