Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a tent that was delivered in December. The order number ends in ****. I shipped the order to my aunt in ***********. I live in the **. She received it and send me pictures that the tent is wrong. I order a blue and received a white. Upon her setting it up the leg broke. I contact 4-5 different amazon associates that of course gave me the runaround. I was then told to send pictures of the incorrect and broken tent. I did for them to send me an email saying it's been 30 days. I understand it's been 30 days and I should have checked the box. However, a defective item is useless. Even though she disliked the color she was going to work with it. Now that it is broken 92 dollars can not be wasted.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

As the return window expired on January 31, 2023, Hence we won't be able to create return/replacement on this order.

I refer you to check the email sent on Tuesday, March 7, 2023 at 5:39 AM (PST).

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/08/2023

Complaint: 19550689

I am rejecting this response because I understand the return/replace window has pass. However for a wrong item to be sent is unacceptable. I am out 92 dollars because I trusted that Amazon would send the right item in good condition

Sincerely,

***********************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a large order it was cancelled and having trouble getting my money back
Business Response
Date: 03/08/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your order #***-2813048-3262602 was cancelled but haven't received your money back to your card. I'm sorry for the inconvenience caused with this.

I've reviewed the order details and confirm that the order was successfully cancelled and the authorization was cancelled for the amount on the order. However, if you have used a debit card on the order, the amount will be made available back to your account within 10 business days (as per your bank policies).

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships in case of the orders placed for the items fulfilled by Amazon. As the order placed is with a seller on our website, seller orders will be charged at the time of ordering for them to process the order further. As the order is now cancelled, you will be able to see the funds credited back to your account within 10 business days.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon isnt refunding me for a order that was returned to sender and never delivered to me. Order Number 113-1869263-6461003 and tracking show it was sent back to amazon for being damage. They have been giving me the run around and telling me its nothing more they can do. The tracking 1ZX2318W4223759213 showed returned to sender. As a loyal prime and store card member this is unacceptable. I am now out of $3500 and dealt with nothin but rude agents, some who have hung up in my face.
Business Response
Date: 03/23/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Original tracking shows delivered January 15th in correct city as per **** Hence refund can't be issued.

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have Amazon prime. I was charged Feb.2, 2023. I called and spoke with a ********* said she saw I did not use prime she apologized said she canceled it and gave me a credit of $15.05. You can see this on the photo I sent. I then noticed I was charged again Feb 21, 2023 and Mar.2, 2023. I called again was on the phone for over 30 mins . The rep said she made sure it was cancelled and kept putting me on hold to get approval. She came back and said good news you will get a credit of $31.10. In 3-5 days. As of Mar. 7 I have no credit. I called Amazon again I explained to the rep she put me on hold and hung up. I called back and the rep said I received a credit of $15.05. I said yes but I was charged Feb.21, 2023 and Mar. 2, 2023. And was told I would get the credit for $31.10. You can see on the statement I was charged. She refused to get me a supervisor. Amazon has NO authorization to take money from my account. As far as Im concerned this is STEALING. Three phone calls and ***** will help me. I want my money.
Business Response
Date: 03/09/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Prime Charges. To help you with tihs, I've canceled your Amazon Prime membership.

You'll receive a refund of $30.10 for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

You can reinstate your Prime membership at anytime by visiting:
****************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked my account and I need it to be unlocked
Business Response
Date: 03/16/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03/16/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 03/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product (meta quest pro) but when I received it it was damaged. So I called to see what I could do. The customer service tech told me I could get a refund or replacement. I asked for a refund. They said I would get my refund I 2 to 3 business days, I asked what should I do with the product. The told me I could either return, throw it away or donate it. So I threw it away. I waited a few days and still ha e not received my refund. So I called again to see what was going on. I told them what the other customer service rep told me and they told me I was given the wrong information that the item had to be returned to receive the refund. I told the several times that I no longer had the item and that It wasn't my fault that I was given the wrong information. They said they understand that I no longer have it bit unless I return the item I can not get a refund. I once again informed them I can't return something I no longer have. And all they did was repeat that I have to return the item in order to receive my refund. AMAZON is ripping people off and getting away with it and something needs to be done.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the damaged item. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel Amazons 1 click purchase settings are unethical. The site implies the feature can be disabled but can not be disabled for digital purchases. There are many complaints posted online including shoppers make undesired purchases. Amazon needs to be forced to end this practice. I really question if our *** administration has lost power over these large international companies?
Business Response
Date: 03/08/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and understand your concern regarding 1 click purchase. Im sorry for the trouble you had with this. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've forwarded the details to concerned team to determine what went wrong, so that we can take necessary measures for corrective action with this and work on this internally.

I hope you'll give us another chance. Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I am contacting the better business bureau to get this resolved on a bike that was purchased on feb 27th I have invoice paid it was shipped and I just tracked it and it says it is on a plane and it landed and it is getti Delivered. Now it is 4:49 am and I just received a email stating that the seller is no longer receiving emails and that the order is not gonna happen or something along those lines. I have been expecting this bike as a matter of fact I purchased another bike through Amazon wharehouse that is goo to be here Thursday. I half asleep contact Amazon after checking the tracking and it says that it is available on the way but as soon as the customer service gets my info they forwarded me to a man that said he was from a department of sales. I asked him what was going on with my order and told him that it was good and he just said youre not getting the order. I didnt reply and then after a long pause I tried to say a few words he jumped in and very aggressively said your not getting the bike the seller cant do it and it wont be available to you so okay. I said no thats not okay and then proceeded to tell him that the shipping was going on and he jumped in again so I let him bark at me the customer as if I was doing some Wrong and I was annoying him by asking what was going on so I stated when he paused to please let me know what is going on and why did they wake me up to yell at me about my purchase that is supposed to be here in two days he stated and I quote You listen to me what is it that you dont understand I am telling you you are not getting the bike you do not need to know what is going on because I just told you and thats it there is nothing else to say and I said you are not even trying to tell me what is wrong and he then said deal with it I said let me talk with a supervisor he said no you are not getting the bike you are not going to talk to a supervisor and he then said he was terminating the call and hung up as if I was to blame
Customer Answer
Date: 03/09/2023

Complaint: 19550336

I am rejecting this response because: See attached

Sincerely,

***********************
Business Response
Date: 03/09/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the delivery of Order ID: *******************. Upon checking the order details, I see that the package is scheduled to be delivered between Estimated Delivery Date: Thursday, March 9, 2023 - Tuesday, March 21, 2023.

Please be assured that the package will be delivered to you in time as scheduled.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
***********************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 2/27/2023 i ordered the wyze security cameras, one didn't work and replacements were sent on 2/20/2023, to which i NEVER received, as their blind 2nd hand drivers refused to compare actual address on the label to where they were leaving my stuff on 2/25/2023, after contacting them, ANOTHER replacement was sent, and AGAIN, i NEVER received those either, as AGAIN, they gave them to someone else, AGAIN.i have made NUMEROUS contact with this company to GET MY MONEYS refunded back into my bank account, due to the neglegence of their 2nd hand drivers, and EVERY SINGLE time i was told i would get a FULL refund....i checked my email yesterday and ALL they gave me was the shipping fees, due to it being late.....THEY WERE NEVER LATE, I JUST NEVER GOT THEM, PERIOD.Since they are refusing to give me ALL of my moneys in the FULL amount of ***** and even their own customer service reps can NOT input the information correctly, i was left NO other option, but to file a complaint against the Amazon company.ALL i am seeking is my full ***** be put back into my bank account and NOT a gift card, since i am NEVER shopping through them again, after this incident of 2 times in a week my stuff was given to someone else at my expense.
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/08/2023

Complaint: 19550286

I am rejecting this response because:
here is the information they are asking for.....the ORDER NUMBER IS::::# ***-3146040-4457843
again, the 1st ones i ordered were defective and returned
replacements were sent, YET not to my home, but someone else profited from them at my expense
AFTER making contact with them YET AGAIN, a 3rd set was sent AND YET AGAIN, their BLIND second hand driver GAVE THIS ORDER, AS WELL, TO SOMEONE ELSE, AT MY EXPENSE....
I WAS PROMISED BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOTH OF THESE TIMES, AFTER THIER 2ND HAND BLIND DRIVERS GAVE MY STUFF TO SOMEONE ELSE, THAT I WOULD BE RECEIVING A FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUULL REFUND BACK INTO MY BANK ACCOUNT AND NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO GIFT CARD(S).
THE ONLY THING THAY GAVE, VIA A GIFT CARD, THAT WAS NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOT PERMITTED WAS THE SHIPPING OF THEM....
I NEVER RECEIVED ANY OF THE CAMERAS AFTER RETURNING THE DEFECTIVE ONES AND AGAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAIN, IT WAS AT THE DELIBERATE NEGLEGENCE OF THEIR BLIND 2ND HAND DRIVERS WHO REFUSE TO ENSURE THAT THE ADDRESS ON THE PACKAGE MAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAATCHES THE ADDRESS THEY ARE LEAVING PEOPLE'S STUFF AT.
ALL I WANT IS MY MONEYS REFUNDED BACK INTP MY BANK ACOUNT ONNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNLY AND NOT A GIFT CARD, AS I FLAT OUT REFUSE TO SHOP THROUGH THEIR WEBSITE EVER AGAIN, AFTER THIS CONSTANT ONGOING LIES LIES LIES AND MORE LIES
Sincerely,

*****************************
Business Response
Date: 03/21/2023
Hello,

Were sorry to hear that you havent received your item(s) from order #***-3146040-4457843.

Based on the results of our investigation, we aren't able to provide a replacement or a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.
Customer Answer
Date: 03/22/2023

Complaint: 19550286

I am rejecting this response because:

Sincerely,

*****************************
i was PROMISED a FULL refund back into my bank account, NUMEROUS times through your live chat customer service people.
why is it you are continuing to STEAL from me, KNOWING your 2nd hand driver's are at fault for my not getting what i paid for, not once, but twice ?
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I ordered PURE MSM Crystals from Amazon which is under the following order number: 111-7229632-7097839 To which when I opened the package the actual contents were ripped open and a lot of the crystals were in the outer package. Now normally if the item wasnt edible I wouldnt care, but since it is, I dont feel its safe to consume , since the item is damaged.so I contacted Amazon MULTIPLE TIMES only for them to try and pass the blame off on the company the item comes from EVEN THOUGH the items they get from companies are staged in their warehouse.and THEY PACKAGE AND SHIP THE ***** THEMSELVES, they kept telling me to contact the company the product comes from.they are literally just trying not to take responsibility which is ridiculous for one of the biggest and most wealthiest companies to not try and give me back my money which is only $38+ . Just refund me my money to my original method of payment and stop wasting everyones time.
Business Response
Date: 03/08/2023
Hello,

I'm sorry to hear the part for your ************* Organic Sulfur Crystals 1lb - 99.9% Pure MSM Crystals - Largest Granular Flakes Available - 3rd Party Tested was defective. You can request a replacement part for eligible items through the Online Returns Center:

www.amazon.com/returns/

If the option to request a replacement part isnt available, the quickest way to have this issue resolved is to contact the manufacturer directly for troubleshooting. You can find the manufacturer's contact information here:

********************************************

The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part. You can view and print an invoice for your order from this link:

************************************************************************************

If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution.

We look forward to seeing you again soon.
Customer Answer
Date: 03/08/2023

Complaint: 19550252

I am rejecting this response because:

THIS COMPANY IS THE WORST EVER!!!!! They have sent me this generic message 3 TIMES NOW.Ive already contacted the manufacturer and they told me they wont be doing anything except arguing with Amazon as you can see in the provided screen shots of our conversation. I HAVE HAD IT WITH AMAZON!!!! I WILL NEVER ORDER FROM THEM AGAIN!!!! I DONT WANT A REPLACEMENT!!!!! I WANT A FULL REFUND CREDITED TO THE ORIGINAL CARD ON FILE IMMEDIATELY!!!! You can tell by the THOUSANDS OF REVIEWS THAT THIS COMPANY TRIES TO SNAKE PEOPLE OUT OF THEIR MONEY.!!! BUT I WONT BE ONE OF THEM.!!!!
REFUND MY MONEY IMMEDIATELY!!!!

Sincerely,

*************************
Business Response
Date: 03/12/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had.

To resolve this for you, I've issued a full refund of $38.46 which will be processed to your original payment card within 3-5 business days. Kindly dispose off the item as the return is not required.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.