Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir on 24/11/2022 I bought laptops from amazon for $1,738, and they delivered an empty package box missing the laptops.The tracking numbers and the orders are as follows:113-2043605-3993010 tracking: TBA304016076954 113-3807756-8230617 tracking: ********************** Anyhow amazon refused to help.You can see the screenshot from the online chat, I tried to email them but, I got the same result.I'm asking for a full refund or replacement.
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-2043605-3993010 and ***-3807756-8230617.

Since the order was sent to a freight forwarder, we are unable to replace or refund the item. I recommend contacting your freight forwarder for more details.

For more information about freight forwarders visit:

*****************************************************************************

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/09/2023

Complaint: 19550243

I am rejecting this response because:
As per your policy, you won't take responsibility if its damaged, not working, etc if sent to the freight forwarder but this is the empty box so it's within your responsibility,

The freight forwarder confirmed its empty box here is attached their email

So it's a matter of a big mistake or scam from the seller.

It's simple as this the order has a laptop the laptop weighs ****lb and the package received was only 2lb can you explain how?

For the first order which was shipped by ***** they put a dim weight because it was so light,
The second order was shipped by amazon prime service so I can't know how much it weighs but am sure it was the same.

Sincerely,

*********************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon. Before the item had shipped I got an update on the delivery time, which had changed to over a month. This did not work for me so before the item shipped I cancelled the order. I then received a notification that my order had shipped. By that time, I already purchased the item elsewhere.I requested a refund which was approved however the return shipping label was not prepaid, and a restocking fee of 20% was stated to apply. There was no mention of any restocking fee in the ad or seller details so that fee is inappropriate in any event as it must be part of the terms of sale in order to apply. However, as I cancelled the order before it was shipped as the delivery date substantially changed and it was shipped anyway I contacted Amazon by phone to confirm this was a seller issue, not my issue. He said that Amazon would provide a prepaid shipping label for the return and the restocking fee would not apply. I encourage Amazon to listen to this phone conversation where this promise was made. I was told Amazon would email me those details. I got an email from Amazon that didnt include any information and just said my return was approved. I contacted Amazon AGAIN this time by chat and the agent I spoke refused to provide the solution already promised to me and said he couldnt help and he also refused to connect me with a supervisor. Order number 701-6115813-2360236
Business Response
Date: 03/08/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with the order sold and fulfilled by third party seller.

Upon checking the order, I found that the seller has processed a full refund of CDN$ ***** on March 7, 2023. Refund shall be credited to your original source of payment within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I bought a product on Amazon, the listing ID is B0B4SN4TBK, the name is called LILYMOON Height Growth Maximizer. Shortly, I experienced severe diarrhea, fever and vomiting. I was diagnosed with acute gastroenteritis caused by food poisoning and I got IV therapy in the emergency room, almost ruined my life.I have always been in good health and eat a daily diet. All the symptoms were caused after taking this product and I want to file a complaint against this business. I want the government to intervene and investigate its safety I tried to contact the phone number on the bottle , it's a fake number !!!!!!The link is as below:*****************************************************************************************************************************************************************************************************
Business Response
Date: 03/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-1625689-0021830.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

To help you with it, I've right away issued a complete refund on the order to original payment mode for $45.12. In addition to that I've forwarded the details to concerned team for investigation and we shall take appropriate action on it.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb. 25th, my account under ******************** has been suspended for no clear reason, while I submitted all the documents that I could find to prove that I am the owner of the payment method I'm showing. I can't login or use amazon help, and I can't reach amazon's account specialist through any means of communication, and I only receive automated emails from a no-reply email that does not clearly state the reason why my account is on hold(so I can fix it). The customer service department only shirks responsibility around and provided useless information, while I am having real problems buying living essentials while having around $600 account balance on hold. To prove my identity, I submitted the gift card receipt, the gift card, the **** card payment method, my passport/ student ID, my rental agreement, my previous purchases and etc. I hope I could lift the ban on my account soon, or at least give me a real human response from amazon to solve this problem. The customer service is awfully bad.
Business Response
Date: 03/16/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16/3/2023 confirming account reinstatement.
Sincerely,
Amazon.com

Customer Answer
Date: 03/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Hanfei ****
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********** returned to seller over 39 days ago. Amazon or seller will not issue a refund. Seller and Amazon are not following policy
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 3rd I received a notification that my purchase of a Yesoul stationary bike was delivered. I did not find it. I contacted Amazon and was asked to wait 24 hours. After 24 hours, I was asked to wait an additional three days. Upon speaking to a live representative, I was notified that my inquiry had been escalated and I would hear back shortly. I was given the response, again to wait until 5:30pm on Monday March 6th.After still not receiving my package, I contacted Amazon again. I was told to file a police report to receive a refund. I filed the police report (W23003790) and went to reply to the email Amazon sent to notify them of my compliance. Upon reading the email, I found that the police needs to solve/close the case in order to be refunded due to the costs that Amazon incurs for missing packages. I never received the product. I complied between waiting, speaking to five different reps, and ultimately filing a report and Amazon is STILL refusing to issue a refund. All I wanted was to reorder my order. Now, I'd like a refund so I can close my account.
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/08/2023

Complaint: 19549740

Order number: 111-4314890-4669047. Yesoul S3 Smart Bike

Sincerely,

*************************
Business Response
Date: 03/12/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before 45 Days After delivery date and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/14/2023

Complaint: 19549740

I am rejecting this response because:

Yes, you are saying that I you cannot accept any reports that aren't complete - as in mystery solved, case closed. Are you aware how many crimes and bigger issues we have? I have filed the report and I have not heard back. No calls, no visits, no emails. The police department lobby is closed. So, what, because of this I'm just out of my money?

I purchased an item through Amazon. I entrusted you to deliver. Your response was that you have evidence that the package was delivered to the correct home. If that's true, why was I told to wait three days because sometimes the carrier shows delivered when it hasn't been? If you have that information, you should have known in that exact moment that the package arrived or didn't arrive. You want me to provide all this information. Where is the information that provides proof that the item was delivered to the correct home? Was something signed? A picture taken? These are standard practices not only with Amazon, but companies that ship high priced items in general. Can you provide this information? Or are you, Amazon, saying that you're assuming that the package was delivered and assumption of such is what's causing your customer to jump through hoops to get a refund or replacement?

Yesoul has contacted me directly and has even offered to reach out to you. The company of the purchased item is even understanding that things happen. Packages go missing all the time. Why is Amazon refusing to believe this? Is this standard practices for all packages that go missing?

I look forward to the evidence that you claim to have as proof of delivery to my home address. I also look forward to a direct response of next steps should the police not contact me back or the report is not solved.

I will not contact you outside of the BBB complaint. I'd like everything on public record of this occurrence. Please don't reach out to me outside of this investigation and don't suggest that I do so either. This complaint has been logged here for a reason. I have gone through your Amazon channels and I have not gotten anywhere. This is why we're here.

Sincerely,

*************************
Business Response
Date: 04/04/2023
Hi *******

We are very glad you contacted us today regarding your Order ID: ******************* for "YESOUL S3 Smart Exercise Bike Stationary Bike Spin Bike - Magnetic Resistance exercise bikes for Home Indoor Workout (White)"

We have successfully submitted a pick up request with PILOT, they will get in contact with you within the next 48 business hours to arrange date and time.

Once the item is picked up the refund process could take up to 14 days.

Have a great rest of the day!
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello:I hope all is well with you. Recently, I place ORDER # ***-9410103-4556266 and returned all the items except for:Mens Ripped Jeans Slim Fit Skinny Stretch **** for Men Tapered Leg Denim Pants ********************** Men's Skinny Jeans Stretch Ripped Tapered Leg ********************** These were the only two items that worked for me. The other items were returned due to sizing and/or style issues. However, not all of the returned items were reflected in my account. I chatted regarding this issue and the agent promised me a refund of $88.97. Moreover, they sent a confirmation via email. I have yet to receive my refund and I have been told it's not been processed.I am here to see what's going on and I would like my refund processed.Thanks for your time and consideration. Have a great week ahead.Respectfully:********************
Business Response
Date: 03/08/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the return refund of your order.

Upon checking your order, I found that a total refund of $615.16 was issued on March 1, 2023. I'd request you to please confirm the exact names of the items on which refunds were not issued.

We shall investigate and do the needful.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19549727

I am rejecting this response because:
Hello:
I hope this email finds you well. Unfortunately, I do not accept your response as a valid resolution as it does not answer my question. Actually, your response was offensive and insensitive in nature, and did not even apologize for me having to escalate my case. You responded to something totally different. Moreover, since having this issue, the online department has responded that the internal back office will be investigating and getting back to me within ***** hours. Not surprisingly, I have not received a response.

I have attached a write-up from your representatives of which I was promised a refund of $88.97. I standby my request for a refund of this amount back to the original form of payment. Moreover, for my experience with your company, I want to credit a goodwill promotional credit of $25.00.

Additionally, the items missing from my return/refund are the following:
*****************************************************************************************

*****************************************************************************************

I expect a prompt response and I appreciate your time and attention in this matter.

Respectfully

Sincerely,

******************
Business Response
Date: 03/14/2023
Hello *******,

I'm ***** from Amazon.com. I thank you for taking time in writing to us with your confirmation.

I've added a gift card of total $31.00 to your Amazon.com account.You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for the last 6 to 8 months as a prime member, I have been getting late or not showing up packages. one of my packages of pure fraud the inspector general said. I canceled my prime because of that. now my lastest order is late again. this is getting radiculose that even paying for prime all my stuff is late.
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/09/2023

Complaint: 19549715

I am rejecting this response because:

112-0132441-5014627
That is one of the orders I can start listing everyone only you guys were wrong and were late on if you would like. You guys have been doing nothing but causing massive problems

Sincerely,

*********************
Business Response
Date: 03/15/2023
Hello,

I'd request you to please list the order numbers so we can check if the issue is with a particular carrier or from our warehouse.

Looking forward to hearing from you soon.

Customer Answer
Date: 03/15/2023

Complaint: 19549715

I am rejecting this response because:
this is the one that mail fraud was filed on: ORDER # 112-1422105-7399442

these have all been late
ORDER # 112-5911551-7761860

ORDER # 113-2502308-8709014
ORDER # 112-0132441-5014627
all this was ordered off your website so you are responsible this is what the post master said

Sincerely,

*********************
Business Response
Date: 03/19/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative delivery experiences you've had.

I've checked all the orders that you mentioned on your BBB complaint. I've found those orders were shipped via **** carrier and the **** for some reason delayed the delivery date of those orders.

We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your order. Because you've had repeated issues with ****, I've made an exception and given priority to other available carriers for future deliveries to your shipping address. It'll take about 3 weeks for this change to go into effect.

Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:

- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to ****.

- This change is specific for a particular shipping address. If you send items to a different shipping address, the carrier might be chosen to deliver the package. Please note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being a "loyal" Amazon Prime customer for years on years, spending untold thousands of dollars with them, they cut off my ability to leave product and or film reviews. I wish to note that ****% of the reviews I left were generally positive and rarely had any issues with products. Even the ** or film reviews I left, were respectfully done and without any kind of gratuitous language. Over dozen times, I attempted to investigate or seek help through their customer service department, but no upper management or supervisor ever attempted to contact me to correct the obvious problem, and probably what was simply a mistake of Artificial Intelligence in some algorithm hiccup type instance. They simply stood rudely behind some sort of "Community Guidelines" violation without ever offering any evidence or pointing to any specific situation. The ultimate irony comes with their system still to this very day, inviting me to review their drivers and or delivery system. So its OK to review that, but not the products themselves? I've never heard of something so incredulous and stupid. Amazon needs to truly show that they value their customers on part with the investment the customers have made with them! End of day they simply don't care. I can predict their reply to this complaint as well because it will completely mirror all of the other responses they've given me. They'll advise me to contact Customer Support and that will result in nothing and eventually you'll either give up for sheer exhaustion or you'll just close your profile and they won't lose an ounce of sleep.
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Community Review. To help you with this, I request you to write back with ASIN or ISBN of the item reviewed so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from Amazon and wanted to return it due to incorrect specifications of the item that I received. The return shipping was $185 so I submitted an A-z claim to see if Amazon can provide a prepaid return label. I got an email from Amazon on 2-3-23 stating that they will refund me for the shipping as long as I submit the receipt, they also stated that I have until **** to send the item back. I sent the item back on 2-8 using *** ground shipping. The cost I incurred was 185$ to return the item. I uploaded the receipt to Amazon. They closed the claim and I had to call to reopen it. Then I received an email saying my claim was denied because I did not return the item within the 30 day return period. I would have sent it back sooner but Amazon took until 2-3 to respond to the A-z claim and they told me i had until **** to return the item. Amazon has given me the run around and then blamed me for not returning the item so that they do not take responsibility.
Business Response
Date: 03/08/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/08/2023

Complaint: 19549665

I am rejecting this response because:it does not resolve the issue. I would like to provide Amazon with my email on file so they can look up my account and order number. My email is *********************** The order number is 114-3311418-5849854.

Sincerely,

*********************
Business Response
Date: 03/12/2023
Hello,
We have decided to reverse our original decision and ***** the claim in customer's favor. On this order, they have now received a total refund of $263.34 (full order value) + $185.61 (return shipping charges) back to their original payment method.

Sincerely,
A to Z Guarantee Team

Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the future , I would appreciate that Amazon not give me the run around and refer to me a 3rd party company (Sedgwick) that does not even handle refunds. I was deeply disappointed with amazon and how they handled this situation. It was dragged out for too long and made me very frustrated.

Sincerely,

*********************

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