Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with Amazon, and i purchase always a large amount of products and i spend a large amount of money on Amazon. I have called and complain to Amazon customer service about this problem and yet now it's been two years and they haven't taken care of it. Their answer is that the Amazon community basically do this to all people account, this is not acceptable as far as i'm concern. When ever i try and make a review on the product that I order, there is a RED Block Message that comes up stating that all reviews have been removed and this account will no longer be able to contribute reviews and other content on Amazon. In other words However they can accept my money but i cannot make an honest review on the product in which i order. I feel this is now something that i need to reach out to BBB, and hopefully i get it resolved, or if not then i will have to report this issue to the Attorney General because it might be discrimination against a *** tax payment senior citizen. I want an apology and i want the Red Block removed in order that I can make honest reviews of the products in which I order.
Business Response
Date: 03/22/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Customer Answer
Date: 03/25/2023

Complaint: 19552142

I am rejecting this response because:what they stated is not true, I have never first of ask for the company to ever give me anything free in return for anything that I ordered. All the items I have ever order was for full price, maybe some was trying to get into my account to order items, but I would have known because I keep a very careful review of my account. I have never returned anything because I was always basically happy. I have receipts of all things ordered and if they claim the lie that they stated, I will t them to produce the proof of the items in which was ordered and a date and receipt of my comment in order that I can match it up with the product I ordered. They are telling a lie, and I am willing to go into a court room and *** the, for living on my character. Amazon do not like anyone that speaks out against their company because they think they are so large that everyone is suppose to be afraid of the, to speak out against them. If they do not remove the red box from my account, I will report it to the Attorney General and have the, open up an investigation against the lie that they are speaking I wrongly against me. I am a ********* and I will not sit still and let the, lie against me, based on the money in which I spend with Amazon. When ***** was in charge of the company it was different, when he sold the company to someone else is when this started happening. NO I reject their LIE and I will not accept their LIE

Sincerely,

Unique Sizzle
Initial Complaint
Date:03/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The complaint is about Amazon prime delivery people delivering packages to my house on Sunrise ********** and the package address is ********** which is the next street over and I keep telling them this and they will not listen to me.
Complaint is about Amazon their address is ********************************************** number 2 ******* Washington 98109
My complaint is that Amazon prime keeps delivering packages to my house and their packages that I cannot pick up and take around this block to the correct address my address is ************************************************************************************* the package is supposed to go to ****************************************************************************** they have been doing this to me for about a year this time I took the package cuz I seen it delivered and it was small and I got my ****** and went to the truck and told the delivery man you keep delivering packages to my house my house is on Sunrise ********** the package address is ********** and I am not **********, ********** is right there and I pointed to the sign and he didn't say anything and he took the package and I went back in my house so that evening I got a text saying that you were not home for us to deliver your package so you have to re-enter your account number to get the delivery, it was not my delivery to begin with and I do not have an account with Amazon prime and I told the driver that why can't he be professional and just bring the package to the correct street that was right in front of him. I am not a delivery service for Amazon prime, I am a senior in my seventies and I'm handicap and I don't order stuff from Amazon prime thank you for your time and I hope this clears it up because the driver paid no attention to me he was unprofessional instead of saying sorry will make a note of that and bring it to the correct house what's wrong with people thank you for your time.
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery service. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day,I would like to file a complaint with Amazon.On February 15th 2023 I purchased Kindle Fire Pro Kids and paid $199.99 (minus $40 trade in for sending my older Kindle Fire back). The order number was: 112-9652067-5833067.Before I completed the order, the price of the Kindle Fire Pro Kids jumped up from $149.99 to $199.99. I contacted Amazon using chat and was told not to be worried, order the device and then the price difference of $50 would be send back to my original payment method. On the top of that three agents: Teche, ****** and *************************, promised me 15% off out of warranty discount to be refunded back to my debit card as well.I have received none of the above refunds that were promised to me in writing (see chat history).Please, advice how to solve my problem and get $50 and 15% back of the Kindle I ordered (total of $72.50).Regards,************************
Business Response
Date: 03/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

Hence we won't be able to issue the price match or 15%.

I refer you to check the email sent on Friday, February 24, 2023 at 12:04 PM (PST).

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. My Amazon account is Atmosfera PRO (email: *************************.My account was mistakenly deactivated due to being related to the account name Isast0re. The real owner of the Isast0re account is *********************, not me. He provided me with marketing services during a specific period of time - January 17, 2023 - February 17, 2023. During the providing of marketing service, we could create the possible connection: I am a beginner, so I don't have enough money to lease the office. Sometimes we work at my home or in public places. We could create the connection with one WI-FI spot. I had a problem understanding the fundamental algorithms of my Amazon account. ********************* logged into his account and email to show me how he created listings or PDP. At that time, I revealed that his account had been deactivated. I was shocked because ***** didn't tell me before our Contract. I decided to terminate our contract due to the newly discovered circumstance - hiding critical information that could harm my business.To confirm all facts in my plan of action, I attached the following documents:***************** Contract Termination of ***************** Contract Invoice Termination Letter Based on Section 3 of the Amazon Services Business Solutions Agreement, my account does not fall under any of the three reasons for contract termination. As such, Amazon's deactivation of my account is illegal and violates the agreement. This has caused damage to my reputation as a seller and has negatively affected my rating on the platform. Need to reinstate my Amazon account - Atmosfera PRO (email: *************************
Business Response
Date: 03/10/2023
Hello *********************,

You have been found to be related to an account beginning with isast0re.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 03/13/2023

Complaint: 19551423

I am rejecting this response because:
Amazon mistakenly deactivated my account due to being related to another account - Isast0re.
I have nothing in common with this account because I terminated all legal relationships with his owner - **********************
He provided me with marketing services during a specific period of time - January 17, 2023 - February 17, 2023.
After February 17, 2023, we terminated all connections, and according to all attached documents, we ceased all legal connections.
To confirm that I terminated all connections with Isast0re Amazon account and I have nothing in common with his owner, I attached the following documents:
Sworn letter
***************** Contract
Termination of ***************** Contract
Termination Letter
I kindly ask you to reactivate my account Atmosfera PRO (email: ************************** because It was mistakenly deactivated.

Sincerely,

Ruslan Prokopyk
Business Response
Date: 03/16/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on March 16, 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two items from Amazon and both items have been returned and received by their ************** The return status has not updated at the website so I spoke with a representative and also reached out in a chat to confirm that items have been received. Amazon's return/refund policy states that the refund is processed within 1-5 business days after the carrier delivers the item to the ************** Order#***-0690878-8226640 in the amount of $401.25 and Order#***-4777204-8729020 in the amount of $151.82 has not be issued or processed. Both are outside of the timeframe of the return policy. Every representative that I've spoken with has given me different information. I was also told by a rep that because of the value of the items Amazon will hold the funds. As a customer and a ********************** member this is completely unfair and "ILLEGAL" for a company to keep funds for items returned and in their possession!! I will be cancelling my Prime membership and no longer ordering items from the company. Amazon owes me a refund total of $553.07 and is refusing to process the refund. They are stealing from customers when items are over $100 in value!!!
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the return refund.

Upon checking I see that for order ID: ******************* item has returned to the warehouse on March 3, 2023 and for order ID: ******************* on March 7, 2023.

Once the item is returned to the warehouse, It will take 30 days for the returned item to be checked and refunded. Request you to please wait for the refund to be issued.

For more details: ************************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchases a ******** Switch Oled model with neon red and blue joy con on February 20th 2023 From Amazon order # *** **************. I received this item on February 25th 2023 in a damage console box with visible signs that the item was previously opened and possibly used tracking ID **********************. I was also told that an adult had to be there to receive this item but instead it was left outside my door. After noticing this item was not new i immediately requesting a return and stated that the item had damages to the box and appeared previously opened. The item was pick up next business day with tracking number 1Z55AY222610469078 and delivered to amazon on March 1st 2023.I then received an email on March 5th stating that the item received had a different serial number from the item sent.I immediately responsed to amazon informing them that i did mention the item had appeared used and the box damaged as reason for return and that i returned the item i did receive. Amazon is keeping the item i returned with the claims of a different number and is requesting a another item be returned for me to get. Refund or replacement. I do not have another item to return to amazon. I asked amazon to do an investigation into tracking the serial numbers given to me by them to see if anyone had used these items for i have not. They have not and refuses to help me. I also contacted ******** switch *** for that details and they cannot release that info unless amazon provides information to them and that it was purchased by amazon.Please help me get a new item or a refund. Thank you.
Customer Answer
Date: 03/10/2023
Hello Team, i would just like to inform you that amazon.com has resolved my complaint and im happy with the results. I also want to say a big Thank you to ******* who worked above *** beyond to help me. Thank you. CaseID ******** Happy Weekend
Business Response
Date: 03/13/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for returned item Nintendo Switch - OLED Model w/ Neon Red & Neon Blue *********** style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 12.8px;">
I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided to you on Tuesday, March 7, 2023. Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed a transaction because it came across as a book purchase. I disputed it online and the same day contacted the credit card company. After talking with the discover representative she explained that sometimes transactions form amazon post as a book. I checked my purchase history and did find a legitimate purchase for that amount. I stated to the discover representative that it was a valid transaction and to cancel the dispute. Somehow they did not, even though the lady can see where a called and canceled the dispute. Discover States having reversed it 22nd of Feb. The issue is that I am unable to access my amazon account and this service was paid for, mailing the streaming, audio services, we continue to be charged and have paid for services that we cannot use. They state it can take over a month even though they have received the payment. This is bad business. Consumers need to have a right to dispute a unknown purchase without retaliation for the business. This is literally they first time I have ever disputed a transaction and reversed it the same day. Consumers are regularly taken advantage of by online predators and I have had false charges from fake Apple and Amazon companies before.
Business Response
Date: 03/23/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have reinstated this customers buyer account. We sent an email to the customers registered email address on March 23, 2023, confirming account reinstatement.

Sincerely,
---

*******

Amazon.com | ***********************

Customer Answer
Date: 03/23/2023

Complaint: 19550856

I am rejecting this response because:
I Have items I bought that I had wanted to return and could not. I do not think this should be legal. Customers should have a right to question charges because so many fraudulent charges do occur. I was unable to access my TV channels I paid for or free mailing. This is a poor response. Amazon should be held to a higher standard.

Sincerely,

*****************************
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased the Ring alarm system which consists of 2 alarm keypads, approx 20 contact sensors, and 3 motion detectors. In addition I purchased 7 cameras, 2 floodlight cameras, 2 doorbell cameras, the yearly Ring Protect plan, and numerous Ring spotlights and step lights. Some of the products are pretty subpar (steplights) but the cameras are decent. Once of the doorbell cameras constantly had connection issues, requiring me to reconnect it to wifi. None of the other devices had this constant issue. Finally, I was unable to reconnect it to my system. I went through all the steps, which took hours. I ultimately call customer service and inform them of my issue and all the steps I had taken. The representative required me to re do all the steps with them on the phone. After an hour she determines that there is an issue with the device connecting to the ring network and that it is defective. She informs me that it is out of warranty since I had installed it 2 years prior. She offers a 30% discount on a new one. The fact that Ring won't repair or replace a defective $200+ product after 2 years is unacceptable especially since I have spent thousands of dollars on Ring products and services. I have too many Ring products to completely abandon the company but I will not be purchasing any Ring products in the future and I plan on finding an alternative company that stands behind their products
Business Response
Date: 03/08/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Ring device. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the following email from Amazon with no explanation as to WHICH review was in question (I have over ****** views and 224 likes), WHAT was said in the review that was offensive, or precisely WHY community features have been suspended on my account. This effectively silences my voice, as a consumer, and disallows me from making comments about my purchases without explaining WHY or giving me any method of remediation.The only thing I've done recently is leave a negative review for a product, without offensive language or narratives. My suspicion is that the vendor has potentially influenced the silencing of my account, thus negating my review - a very questionable business practice by both that vendor and Amazon. Otherwise, I have NO idea why my community features were disabled and Amazon has provided no information on the matter. This appears, on the face of it, to be a violation of free speech... allowing positive reviews and negating negative ones... and an unfair business practice - allowing vendors friendly to Amazon to negate posts and keep their reviews positive - thus driving additional sales."Hello, You have repeatedly posted content that violates our Community Guidelines (available at ***********************************************) or Conditions of Use ( **************************************************************************).An initial warning has been sent to you. Because of your repeated violation of our Community Guidelines we've removed your ability to participate in Community features. If you would like to contact us about this decision, please email community-****************************** Thanks for your understanding in this matter."This type of bullying tactic enrages me as a consumer. I'm not sure if this is the intent of Amazon or if it's an unknown issue that needs to be brought to their attention. I am assuming that a BBB complaint is a gentler approach than a lawsuit - though both are legitimate options. I will start with the former.
Business Response
Date: 03/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the community features being disabled on your account.

I have reached out to the appropriate team and received an update from them stating they have re-evaluated your posting history and have reactivated your account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/21/2023

Complaint: 19550819

I am rejecting this response because: there still has been no explanation as to why I was initially banned. I'm not looking for a remedy for this one instance I'm looking for a review of the overall process - to understand WHY I was originally banned and to modify the process so that customers are notified WHY they are banned... so that there is a justification for it. Otherwise, other customers will struggle with the uncertainty of not knowing what they did wrong, why they were banned, and/or how to avoid that in the future. It's actually in Amazon's best interest to do this work. All that has happened here is that Amazon has simply reversed their decision without ANY indication as to why the original decision was made, why the reversal decision was made, and no changes to the process - so this will potentially happen again.
I still don't know what I did wrong to earn the original ban. I want to know that. Also, I want confirmation that there has been a change to the process so that customers are given SOME kind of reason / justification for the ban. Otherwise, people can be banned for any reason - and this power can easily be abused. If an employee doesn't like someone or wants to harass someone - they require no justification for doing so - they can just ban someone from making reviews. If a company doesn't like a post then they can complain to an internal employee and have the offender banned. If a person has a political or social agenda they can ban someone. There is a nearly limitless abuse potential with a hidden/secret banning policy. Many customers will not understand their options and will simply fume and go away (hurting Amazon's business).

I'm not willing to allow Amazon to take the "easy button" path and just restore my ability to post - I want them to change their policy and stop silently/secretly banning people on their platform.

I am requesting the following actions:
1. an explanation for the original ban and a link to the post that broke Amazon policy
2. a confirmation from an executive that the BANNING PROCESS has been revised... that a REASON for a ban is now required (and a customer is notified of the reason) and a REMEDY is specified so that a customer understands how to correct the ban (either by removing the SPECIFIED offensive post or correcting it to remove the offensive wording).
I DO want to resolve this matter, but CANNOT do so until a change is made so that other customers are not offended by secret bans against them.
Sincerely,

*************************
Business Response
Date: 03/29/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the community features being disabled on your account.

As per our Community Guidelines, If someone violates our guidelines, we may limit their ability to use community features (this includes ban actions).

Upon investigating our team found out that you had included terms or phrases within your reviews that were in violation of one or more of our guidelines. A warning for violations was sent to your account email address on Thursday March 16 2023. Thereafter, because violations continued, a ban was placed on the account.

We determined that these violations were moderate, and as such, lifted the ban from the Customers account. That being said, if violations continue, it may lead to the account being banned again where this exception will not be considered.

I've included below the link for Community Guidelines pages for *****************************************************************************************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 03/29/2023

Complaint: 19550819

I am rejecting this response because:
1. You have still not provided any justification for blocking my ability to give product reviews and arbitrarily deleting all of my past reviews
2. MY ACCOUNT IS STILL BLOCKED, so you are lying about unblocking it. That's crazy. Why would you like to me about that. Naturally I'm going to verify if it's blocked or not.

Sincerely,

*************************
Business Response
Date: 04/03/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand you're upset and I regret that we haven't been able to address your concerns to your satisfaction. However, our team has provided all the information resulting in the ban on your account:

Your review titled "Very Woke" on 2021-12-02 for ASIN "Flight of the Puffin" violated our Guidelines for containing spiteful comments. We then issued a Warning email on Thursday March 16 2023 indicating that if another violation were to occur, your account will be banned from the platform. Thereafter, your review titled "Grandiose and Appealing" on 2022-09-07 for ASIN "The Lord of the Rings: The Rings of Power" once again violated the Community guideline for Spite resulting in a ban being placed on your account.

On receiving the appeal request to un-ban the account, our Abuse team made an exception to un-ban your account. Your account was reinstated to write reviews once again on Mar 31, 2023.

Our team is currently in the process of reinstating your review history and your reviews will reappear on the Amazon website in due course.

We won't be able to provide further insight.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/06/2023

Complaint: 19550819

I am rejecting this response because: the symptom has been addressed, but not the underlying issue. I never received a notice from Amazon via email indicating that my account was going to be banned, nor a link where I could fix the problem. This means that the problem will occur again as soon as someone doesn't like something I wrote in a review. I want confirmation from Amazon management that this is being addressed... that a ban will result in an email and sufficient time to address the problem.

Sincerely,

*************************
Initial Complaint
Date:03/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have an issue we've been trying to resolve with customer service since December. It started when my husband had added his credit card to my account & removed it, but it didn't get removed from all accounts and I began inadvertently purchasing holiday gifts. He flagged those as a fraud case which blocked my account. When realized what had happened he cancelled the fraud ********* account was restored. During this transaction though money was sent to his bank for several of the purchases, which were listed on Amazon's records as "refunds". And when the case was closed those monies were returned to Amazon. In the process though we had 3 gift cards that were deactivated, and a defective ornament we haven't been allowed to return because they keep getting listed as "refunded". The system doesn't recognize that the moneys were returned back to Amazon and none of the supervisors have the authority to look at the accounting record to see this. I have bank records to provide showing the money going in and out, and the account wouldn't have been reactivated if not repaid. We have paid for $120 in gift cards and can't get refunded for a $29.59 ornament because of Amazon's system issues. We paid for these items but they don't work. We have dealt with horribly rude customer service reps and supervisors who have told us we just have to deal with it. This is theft. We paid for gift cards that don't have a balance. Transaction # **** ($100 Gift Card), #**** (two $20 gift cards), #**** ($29.59 Defective Ornament). This should be as simple as looking at the accounting record & seeing that Amazon has been paid back and this all stems from a fraud case & not an actual return. We have requested this several times from ******************** has taken this seriously. We have requested help from corporate, various leadership levels. It's been 4 months now. How can it take this long to resolve $150 of items that are at fault of Amazon. This needs to be resolved.
Business Response
Date: 05/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Please accept our sincere apologies for the delay in resolution and for any inconvenience caused.I kindly request you to provide the order id's pertaining to your query for better assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****

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