Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from amazon wich used their delivery service amazon logistics. They take pictures upon delivery and even tho i have 100 percent proof they delivered it to the wrong address they refused to refund the money or send a replacement item. The people i spoke to at amazon wer rude and hung up on me but the lady at amazon logistics was wonderful. I have received 2 of my 3 items in the same order with a correct picture of MY porch AND THE 3RD ITEM WAS DELIVERED TO A TOTALLY DIFFERENT PORCH WITH DIFFERENT PICTURE.

  Business Response

  Date: 03/09/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Amazon Prime member for well over 10 years and in the last 4-6 months most of my Prime deliveries do NOT arrive within the 2 days, Amazon promised, delivery window. More like 4-6 days after ordering items that are in stock and are fulfilled by Amazon. Some orders get lost and it takes multiple calls and chats to get a refund. Other times, I get my neighbor's deliveries and they get mine.I have dutifully paid a Prime membership yearly fee (which Amazon have been raising over the last few years) and when ordering items marked as Prime, I am expecting Amazon to uphold their end of the agreement.I, therefore, respectfully request a partial refund of the Prime membership fee, since Amazon is, apparently, unable to fulfill deliveries on time.

  Business Response

  Date: 03/09/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 25, 2023 I mistakenly ordered a new item for a Chevrolet and not my truck which is a Dodge. I sent the part back when Amazon sent me a bar code. I paid approximately $85.00. Amazon refunded my money as a store credit/Amazon gift card. I had no chance to ask for the refund be placed back on my debit card. I have called, sent emails trying to resolve this. Amazon's answering service does not allow this type complaint and all emails published no longer exist. **************** is an automated system via AI. I cannot reach Amazon even by snail mail. They do not respond. Please help.

  Business Response

  Date: 03/10/2023

  Hello,
  
  I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the Order ID: *******************. To help you with this, I have resubmitted the refund to your original payment method, as the gift card balance was not used. The refund was issued to your bank account, which will take **** business days to reflect on your statement. 
  
  For more information, you may click on the link mentioned below: 
  *****************************************************************************************;
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  I hope this information helps. We look forward to seeing you again soon. 
  
  Regards,
  
  ***********************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an Amazon gift card for $350. Amazon is telling me the gift card is no good yet I paid $350. as you can see from the receipt I purchased at the retailer. Please refund my $350. to my Amazon account here is the proof the receipts. Approved for $350. as stated. Amazon is saying the card is no good yet I paid $350. for the card It was approved as you can see. Thank God I saved the receipts. Please refund my account. Thank You This is the first time this has ever happened to me on the Amazon site quite frustrating ! The prof I am supplying was not on the first complaint, if I could of edited it I would of. Again Thank You Amazon has the physical numbers that came off the card they originally had issued the $350. in my account as of 3/7/2023. Now they tell me no good ?

  Business Response

  Date: 03/12/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the $350 store brought gift card.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.
  
  Please share the Gift card ID mentioned on the store brought gift card for research.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

  Regards,

  Pratap

  
  

  Customer Answer

  Date: 03/13/2023

  Voice Message ****************** Voice Mail Box, You have a new voice message: From: ************* - WIRELESS CALLER ************** Received: Monday, March 13, 2023 at 2:07 PM Length: 01:00 To: ************** * **** ************* Voice Mail Box Voicemail Preview: " Hello, my name is *********************** and H O W la N D I filed a claim against amazon and I just wanted to let you know that that claim has been resolved give me the claim number now the claim number is ******** that's ******** that's with some photos attached was in the claim with my receipts. So that has been resolved they might bring in again is *********************** and my phone number is ************ and the claim number is ******** and their claim was filed against amazon that claim is now been resolved. Okay. I just wanted to let you know that so you can scratch it out. Thank you very much." Listen to this voicemail over your phone or by opening the attached sound file. You can also sign in to your RingCentral account with your main number, extension number, and password to manage and listen to voicemails.   Thank you for using RingCentral!

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $4365.38 for a chargeback from a buyer. The order is 112-3293903-4706618.Order date: 08/07/2022 09:06 Order number: 112-3293903-4706618 Items Purchased: 1 of (Ravin R29X R041 Sniper Crossbow Elite Bundle (6 Items)) for ****** USD Shipping Address: ******************************* ************************************************************************** Please provide ** with the following information in connection with this transaction in the space below:-- Confirm the order was shipped. Yes - via *** 2nd day air Signature required.-- Date the order was shipped. Shipped Sun, Aug 7, 2022, 1:54 PM PST and Delivered 08/10/2022 6:08 P.M.-- The name of the carrier used. *** 2nd Day Air.-- Delivery confirmation or tracking number along with signed proof of delivery, if available. *** Tracking #1Z2AY9973501800031 and proof of delivery is attached. Delivered at Delivered 08/10/2022 6:08 P.M. CUSTOMER'S FRONT DOOR. ******************************* has utilized the *** My Choice, Authorize Shipment Release option for this package.-- Return and refund policy, as well as cancellation policy. Amazon's 30 day return policy from receipt. Once again, if ********************** has the item of which now he says he does to Amazon on 09/19/2022, he is outside the return policy. However, Once again as we have said, He can contact us directly if this is true for a return resolution that is outside our policy as we still have no product returned to us or any tracking information of our $4000.00 product.. ***************. -- The return shipping address your customer should use to return the merchandise for credit. ********************************************************* Additional Information:******************************* opened up an A-Z claim that was denied by Amazon on August 16th. (details below.)******************************* contacted Amazon **************** below on September 19th stating now that he received the items and wants to return it, however ******* is out of the 30 day return policy as the item was delivered August 10th with his authorized shipment release of which allows a return up to September 11th. . Also to note, another Amazon customer *************************** (********************** partner) purchased the exact same high value product from us within 24hrs on Amazon. You can see this on our account. Mr. *************************** has done the same fraudulent act on Amazon as ********************** is doing. He filed an A-Z claim and then opened up a chargeback-billing dispute. ************, just like ********************************* say that they didn't receive the items, however *** shows that they did and they are trying to abuse the system and create a fraudulent act through *** access points and signature release. Your Representations:August 15, 2022[Seller correspondence]: The order was shipped and delivered by *** below with required signature that was Authorized and released by the customer *********************************. According to *** records, 1 parcel was delivered on 08/10/22 at 6:08 P.M., and left at your CUSTOMER'S FRONT DOOR. ******************************* has utilized the *** My Choice, Authorize Shipment Release option for this package. Tracking ID ****************** Delivery Information Time Location Event Details Wed, Aug 10, 2022, 3:08 PM PDT Staten Island ** ** Package delivered. Wed, Aug 10, 2022, 3:55 AM PDT Staten Island ** ** Package is out for delivery. Wed, Aug 10, 2022, 2:19 AM PDT Staten Island ** ** Package arrived at a carrier facility. Wed, Aug 10, 2022, 1:44 AM PDT Maspeth ** ** Package left the carrier facility. Tue, Aug 9, 2022, 9:25 PM PDT Maspeth ** ** Package arrived at a carrier facility. Tue, Aug 9, 2022, 9:22 PM PDT Package arrived at a carrier facility. Tue, Aug 9, 2022, 8:27 PM PDT ****** ** ** Package left the carrier facility. Tue, Aug 9, 2022, 6:05 PM PDT ****** ** ** Package arrived at a carrier facility. Tue, Aug 9, 2022, 1:04 PM PDT *********** ** ** Package left the carrier facility. Tue, Aug 9, 2022, 12:51 AM PDT *********** ** ** Package arrived at a carrier facility. Tue, Aug 9, 2022, 12:18 AM PDT ********** ** ** Package left the carrier facility. Mon, Aug 8, 2022, 7:19 PM PDT ********** ** ** Package arrived at a carrier facility. Mon, Aug 8, 2022, 8:50 AM PDT ********** ** ** Carrier received the package. Sun, Aug 7, 2022, 2:54 PM PDT Carrier picked up the package. August 15, 2022 Shipper 2AY997 Page 1 of 1 ATTN : ********************* PHONE : ************* DELIVERY NOTIFICATION INQUIRY FROM: AMAZONMARKETPLACE OUTDOOR-ELEMENTS ******************************************************** SHIPMENT TO: ******************************* ********************************************** Shipper Number............................2AY997 Tracking Identification Number...1Z2AY9973501800031 According to our records, 1 parcel was delivered on 08/10/22 at 6:08 P.M., and left at your CUSTOMER'S FRONT DOOR. ******************************* has utilized the *** My Choice, Authorize Shipment Release option for this package.

  Business Response

  Date: 05/02/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email about order 112-3293903-4706618. We have researched this matter and confirmed that the dispute in question has been resolved in your favor as a result of the re-dispute. No refund is due.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 3/6/2023 I found Amazon has restricted my account for review activity. I gave some bad reviews for amazon products and they have deleted all my reviews and restricted my activity. I have never posted any review or rating for commission/profit. I apeal amazon should restore my rights to post a genuine review/rating about the products. Many times I got the bad/low quality products because of fake reviews. I want to report all those scammers and that's why I want my right to post reviews.

  Business Response

  Date: 03/22/2023

  Hello,
  
  Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
  
  Why is this happening?
  Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.
  
  This account can no longer contribute content for one or more of the following reasons:
  -- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
  -- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
  -- The account requested free or discounted products in exchange for reviews, ratings, or votes.
  -- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
  -- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
  
  To learn more about this policy, go to "Community Guidelines":
  *****************************************************************************
  
  Has your account been deactivated in error?
  If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
  -- Evidence or examples that demonstrate that your account complies with our policies.
  
  To contact us about this decision, please reply to this email.
  
  The Amazon Review Moderation team

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a marketplace seller on Amazon.com dba The ************************ Recently, Amazon refunded my customer for an order. ********************** refunded the customer before I received the returned order. The customer was refunded the entire amount including shipping costs of $11.70 original delivery and $6.32 return postage to the customer. The reason given by the customer for the return was "Bought by mistake". We should not have to pay for the customer's "mistake!" The order number is *******************. I want a refund of $18.02 and if I don't get it I will be closing our selling account!

  Business Response

  Date: 03/09/2023

  Greetings from Amazon.com,

  I understand the seller is asking for compensation associated with the refund granted on Order ID: *******************.

  Because Amazon automatically authorizes **** return requests that fall within Amazons return policy, a customer will get a refund with the expectation that the product is returned and a return request gets submitted. This can be confirmed in the Manage Returns page link provided below for all orders in question:

  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Currently, the refund was applied correctly and the unit in question was successfully returned to the seller's location. Tracking ID: ****************** shows from *** the returned unit was Delivered On Monday, March 06 at 11:10 A.M. at a garage location. This can be confirmed within the link provided below:

  ******************************************************************************************************************

  Because we have confirmation the returned unit was successfully delivered back to the seller, there will be no additional compensation made for the order.

  For more information on Seller-Fulfilled returns, I have provided our help page policy link below for reference:

  Manage seller-fulfilled returns - **********************************************************

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19552636
  
  I am rejecting this response because: You have got to be kidding! There is no amazon policy that requires a seller to pay for shipping costs when a buyer makes an order "by mistake"! We want the money back NOW or we will be suing Amazon to recover it!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just ****** <********************>Attachments 12:26?PM (22 minutes ago)Hello there I have been trying to solve an issue since January I have had no success. I am now being told that my issue cannot be handled because the capital representative that I spoke to filed a fraud claim instead of a dispute claim so now they are telling me that I cannot file a dispute claim.Amazon is telling me to contact *********** and *********** is telling me to contact Amazon. I need to get this information escalated because I am still being charged for an item that I do not have that was returned back to Amazon. A police report was filed. This is part of the Amazon empty box fraudulent activities that Amazon is doing theyre sending packages out to customers and they are charging customers and when the customer open the package is a completely empty box.Capital one refunded the charge and charged me back again and now I am being told to contact Amazon and when I contact Amazon, they are telling me to contact ***********.Can you please address my concerns the merchant has received the item back.Tracking shows it was delivered Jan 8, If you pull the order the return tracking # **** **** **** **** is associated to Order: 702-6533685-6741061 Return RMA # is DhvZG3JHRRMA

  Business Response

  Date: 03/30/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the return of Order ID: *******************. To help you with this, I have escalated the issue to our internal team and see that we have received an empty package to our fulfilment center. 
  
  Due to which, the system has denied processing any further concession on the order. 
  
  I hope this information helps. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19552634
  
  I am rejecting this response because:

   

  They sent me an empty package with nothing inside and charge me for my credit card. I have provided videos, pictures, they sent me a empty package with nothing inside and charged me for my credit card. I have provided videos, pictures, and proof showing that this was received empty.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item and because the mailman was too lazy to leave it at my door it was rejected and Amazon refuses to deliver my item or give me my money back.

  Business Response

  Date: 03/09/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive your order Dayco ***** Timing Belt, Black.
  
  I apologies for the inconvenience that you have experienced in this case.
  
  I have successfully replaced the item to you with fastest shipping available. It'll be delivered by Guaranteed delivery date Saturday, March 11, 2023
  
  I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 03/10/2023

  Theres is no $10 promo credit and I wanted a full refund also which is not showing!
  
  

   

  Complaint: 19552503
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************

  Business Response

  Date: 03/19/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the $10 promotional certificate and the refund of $16.62 for the order Dayco ***** Timing Belt, Black .
  
  As informed earlier $10.00 promotional certificate has already been credited to your Amazon.com account. Please share the screenshot of the error if the Promotional credit is not getting applied to the eligible order sold and shipped by Amazon.
  
  Upon checking I see that you have already used the refund amount of $16.62 for placing the order SUPOIX Compatible with Apple Watch Band 45mm + Case, Women Jewelry Bling Diamond Metal Strap & 2 Pack Bumper Frame Screen Protector for iWatch Series .
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for a prime account with amazon. I was verified as a student; hence I used my edu email. I used my AfterPay account to make purchases through amazon. My first couple of orders went through with no problem. For the orders I placed the 3rd week of February, we had issues with Amazon. You see, AfterPay provides a single-use digital card. With most companies, placing orders wouldn't be an issue. let's say I purchase six items totaling $1000. Amazon is going to charge me more than once for my order. They, at times, charge for orders as they ship them out. This is where the problem comes in with the Afterpay single-use card. I called customer service to explain the situation. Any subsequent charges would be denied. They never helped with this situation. All responses were very robotic. I requested a call back from a manager who could assist me. Who would look at the information provided to them to make a decision? It's very unfair to punish consumers for using a company promoting your organization. Amazon requested a card statement for the card I used to purchase. However, AFTERPAY doesn't work like that. You apply for a line of credit with them. With each transaction, you have to sign a new agreement with afterpay, and this results in being provided with a new card per transaction. I am tired of being hung up on and dealing with rude agents. Not everyone is a scammer or a fraud and i don't appreciate being treated as

  Business Response

  Date: 03/22/2023

  Hello,

  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-03-22 confirming account reinstatement.

  
  Sincerely,
  

  ********
  Amazon.com