Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occured on March 10, 2023. I paid Amazon $55.69 for books. They decided that they would do no investagation, would not replace my books, nor give me a refund; because the curriers "said" he droped off the package. There are cameras in the mailroom. Moreover, I left specific instruction to leave the package at the door, they did not. The nature of the dispute is Amazon is deciding to STEAL MY MONEY, not replace the product, and not investagate the validity of what happened to the package; and say I agreed to let them steal money from me when I signed up with amazon. I signed no such contract! They made a decision to try and get over with robbery; With the lame excuse I signed up for this. Please advise me what action other action I can pursue. I will not let this go! Tracking ID: ***************// ORDER # ***-0504091-5674633 I contacted them 5 times to resolved the issue. If they do not resolved plese advise me what other actions I can pursue. Without Prejudice UCC 1 - (308)

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:
  
  Were sorry to hear that you havent received your item(s) from order #***-0504091-5674633.
  
  Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  I refer you to check the email sent on Thursday, March 16, 2023 at 2:10 PM (PDT). Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charges a 20% restocking fee on items returned outside the 30-day window. However, if you request a return within the 30-day window, you are not notified of the fee possibility, and you can still return your item using the label provided after the 30-day window. Once you return your item outside the 30-day window, no email communications nor account details include the 20% fee Amazon took. Your Account summary hosts refunds to your account as Gift card claims that show total value only (no detail of the refund breakdown and restocking fee). It seems deliberate and deceitful that Amazing allows you to return past the 30-day window while discreetly collecting a significant fee on each late return.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID: *******************. I can certainly understand your request and I will take this as feedback and forward it to the concerned team so that we can work on this internally.
  
  As the refund for the order ID: ******************* has been already issued, System is not allowing us to issue the refund manually to the Amazon Gift card balance.
  
  To make this right for you, I can issue the refund of $ ***** as Promotional certificate, which you can use for your future orders in amazon.com for items which are Sold and fulfilled by Amazon.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed orders for 4 items. Two of which produced the same order number with Amazon. The order #s, ***************** amount $86.38, *****************, $***.76 and *****************, #***.76 I returned the items due to them being defective. I have been in constant contact with Amazon chat with no resolution. I am not able to get a straight answer as to where is the refund credit. I explained to each chat representative, all items has been returned and I have tracking numbers, in which you will find attached. I spoke to ********* via phone at Amazon today who told me I need to speak the the Special Billing Team, and I was transferred to Schrub. Not sure if the spelling is correct. At any rate, He told me the packages was being returned back to me. I do not know why. He could not provide a clear reason as to why they are being sent back. I did not purchase the items to be defective, nor do I want defective items. I am asking for a full investigation of this issue and monies applied to the original payment method. I am a faithful customer and spend over $1000 a month with Amazon. I expect a resolution soon.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the orders reviewed by our internal team and got an update on the request as below:
  
  For 114-9426602-5290603, Refund was processed on 3/18/23 for $86.38.
  For 114-1262728-2284254, The Two return labels for *** Pickup - 2/24/23 Return is cancelled and tracking shows *** did not pick up item, 3/1/23 Return is not cancelled but also shows *** did not pick up item.
  For 114-0179038-0616222, The Two Return labels for *** Pickup - 2/24/23 Return is cancelled and tracking shows *** did not pick up item, 3/1/23 RML with *** tracking 1Z55AY222610617747 is cancelled but shows item picked up 3/2 to be delivered to *********, ** was ultimately delivered back to Forest Parks, ** (customer's delivery location) on 3/3/23 with the notes Package is returning to seller, indicating the item is being sent back to the customer.
  
  Based on the tracking information we can determine we have not received either of the items and therefore cannot process any refunds. Please return the items for any refunds to be processed.
  
  Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com
  
  

  Customer Answer

  Date: 03/19/2023

   
  Complaint: 19615354
  
  I am rejecting this response because: those items were picked up by **** in fact, I had to contact Amazon because it took more than 3 days for the items to be picked up. I provided the *** receipts showing the items have been picked up. I am out of $269.52, and no items. So basically, I gave you money. This is not right. I am a senior citizen and cant afford to give money away. 
  
  Sincerely,
  
  *********************** *****

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Amazon for years and I decided to finish my wifes PC and my PC. After thousands of dollars I woke up with an alert that my account was flagged and everything was cancelled. I have called several times over the past two weeks almost and I have been hung up on more times than I can count, cussed at and even been refused to be transferred to a supervisor and to a fraud department. When I do get to talk to someone they tell me my orders have been suppressed and an account specialist has to release it. Six different reports (going by agents words) have told me they will contact me. I get an automated message from them saying all clear and everything on my account is good to go. Asked if there was anything that could be done about the inconvenience and the agent just said maybe shop elsewhere. Why would a customer service agent reply that way? I called corporate and the lady told me I can transfer you or just make a complaint okay thanks for the help!! So here I am. Second motherboard I have purchased from Amazon and both had issues. All I wanted was a replacement for one a refunds for everything else and the package that was lost in transit to either show up or be refunded. So far none of the things have been done. I have attached pictures of the orders, order numbers and products.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your amazon account. It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I will make sure proper internal actions are taken on the associates and proper coaching is provided to the associates about this.
  
  Upon checking I see that for Order ID: ******************* return is in process, Once the item is returned refund will be issued within 14 to 30 days.
  
  For order ID: *******************, I see that replacement order ID: ******************* has been cancelled, Once the original order is returned refund will be issued.
  
  For 113-4566021-4257060, I see that it is still suppressed. Please let us know do you wish to return the item.
  
  Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19615167
  
  I am rejecting this response because:

  Order ending in **** still has not refunded after being sent in around two weeks ago. Also, order ending **** I would like it to ********* to me. Im still waiting on the product. And also Im not sure I understand why you tell me exactly what I can see on the history of my account about the refunds. Not sure how it takes more than two weeks to refund the items. And we just going to skip over any kind of reimbursement for this headache of an ordeal? Prime member for years and have spent thousands upon thousands of dollars to be treated with such disrespect. I would also like every order on my account to be free and not locked anymore. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I attempted to login to my Amazon account. A message box stated that there was suspicious purchases and that I needed to contact Amazon. The phone numbers include: *****************-922-0880; and ************. I was asked for credit card used to purchase merchandise and the last 2 or 3 items I purchased. I was asked if there was another credit card I used. I was told I did not provide the proper information and therefore, my account would be on hold. I thought it to be suspicious so I opened a second account. Same message box stated I needed to provide information to get the hold removed. I provided my credit card with only last 4 digits seen; my University ID card; purchase receipt, and a box with a bar code purchase item. I was requested to provide the same items twice. Still my account was on hold and can not make purchases. Please look into this matter for potential fraudulent company and to activate my Amazon account from the real....Amazon.com company.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment with the Account being on hold. To help you with this, I request you to write back with Email ID of the account which is on hold so that we will be able to check this for you.
  
  I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 03/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  19Mar23

  I will submit requested emails I logged into Amazon.com

  I will wait for complete resolution which is to remove hold from my Amazon account.  I shall contact BBB for final resolution.

   

  Thank you,

  ***********************

  ******************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2021 I received a call from Amazon asking if I made a purchase of $1499. I told them I did not. While online with them they asked me to put the amount in dispute on their form. I put in $1499 but the amount on the form came out $14,999. The man panicked and said he was worried about loosing his job and would get back to me. When I went to use my computer it looked like it had a virus so I called them back. Supposedly someone named ******* in Amazon security ran a scan an showed me that a Russian male had gotten access to my computer and my bank accounts. They said they were from security and would connect to my bank accounts to assure they were safe. I had around $400,000 in all my accounts at that time. Ever since that time they have pulled all of my money to what they say is safe keeping but I have not been able to get access to any of the money since. They mentioned that the Better Business Bureau was questioning their actions so I am wondering if you have any information or can help me get my money returned.

  Business Response

  Date: 03/19/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the incident which happened with you. Although some departments at Amazon.com make outbound calls to customers, we'll never call you asking that you disclose or verify your Amazon.com password, credit card, or banking account number. Such information should only be submitted when completing an order on Amazon.com, registering to sell on Amazon, contacting Amazon.com directly, or when making updates to Your Account or Seller Account areas.
  
  If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:
  
  ******************************************************************************
  
  If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.
  
  To read more about ways to protect yourself from phishing, visit our Help pages:
  
  www.amazon.com/phish
  
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Amazon in which I put Specific delivery instructions! The instructions are Deliver all of my packages that I order to my Apartment door BR(Ive provided proof that some drivers actually follow the delivery instructions) Not the upstairs Lobby nor Mailbox Because my neighbors steal ! An order was delivered on March 11,2023 to the exact location I specifically stated not to leave the package ( I have photographic proof ) When I requested a refund Im told I have to file a police report !Why should I have to Provide a police report because Amazons Delivery People dont always follow the instructions for delivery Im disabled and have a home health aide and I believe this is a Bad business practice and would appreciate assistance in mediation .

  Business Response

  Date: 03/19/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a Lifeproof case from Amazon on October 27, 2022. Upon receiving it, I noticed a defect that made the unit unusable. I had followed the process for a return / replacement, and received a replacement case on October 29, 2022. The return was successfully received, and I received a confirmation email from Amazon of this (please see attachment). On February 25, 2023, I received an email from Amazon (also attached), telling me to send the case for return by March 11 if I wanted to avoid being charged for it. I chatted with someone from Amazon, who promised me that I would not be charged. Today (March 17, 2023), I noticed a charge of $76.02 from Amazon.ca on my credit card. The charge is still pending, but my available balance was reduced.The order number was 702-0311395-6467404. The return has been processed, and I would like this amount refunded. Please note that, if the amount posts to my account, I will open a dispute with my credit card company.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:
  
  The refund has been issued on Sunday, March 19, 2023 at 9:07 AM (PDT).
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com
  
  

  Customer Answer

  Date: 03/21/2023

  Hi,

  The refund has been received, thank you. 

  It would be a nice gesture from Amazon's part to provide some sort of credit for the hassle, as I've now spent at least a couple hours dealing with this, as a result of multiple errors on their end.

  Please forward this message. Thank you for your assistance.

  Best regards,

  *********************************

   

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 and 2021 my Amazon.com account was hacked, along with my bank accounts. I did not realize the extent of the problem at that time, but when asked by Amazon if I made the questionable transactions I did tell them no. Amazon closed my account and I have not been able to get it reopened since. My bank has refunded most, if not all, of the defrauded amounts. I had to close and get new accounts from my bank several times.In addition, I am unable to use the Kindle on my phone and tablet. My efforts to correct this entire situation has been ignored. I have never defrauded anyone in my life and now, being a senior citizen, being denied some of lifes pleasures through no fault of my own. I hope that you can help me,

  Business Response

  Date: 04/18/2023

  Hello,
  

  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 4/18.
  

  Sincerely,
  *********
  Amazon.com

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a defective printer, Order # ***-0552384-8421836. called amazon help line. amazon on screen shows they are calling me and my phone should be ringing, but it is not. give up and go directly to canon. four hours later give up and request to send printer back. amazon specifies the return shipper and the tracking number. printer shows as never received by ******* on amazons system. i call **** they tell me printer has been in system and amazon keeps re-routing the package so it has not been delivered. but i was not allowed to choose the shipper and amazon is responsible for this package. they are doing this purposely because when i call amazon four different horrible nasty overseas reps told me my refund is scheduled for april 4. it was a defective printer, i did exactly as amazon specified and i am now going to dispute the charge. instead of solving anything i get some creepy emails from some horrible overseas rep telling me there is nothing they can do. i notice that the overseas rep are particularly difficult and nasty when the buyer is older

  Business Response

  Date: 03/19/2023

  Hello ******,
  
  Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  **************************************************************************
  
  If you don't hear from our ************** by 4/14/2023, please write back so we can find out what happened.
  
  Thank you for your understanding.
  

  
  

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19614458
  
  I am rejecting this response because:  Not my first go round with Amazon.  Amazon cut ****** jobs and sent customer service overseas.  Granted the representatives can speak conversational English but when it comes to business they are lost.  And they are not nice about it, especially towards older females.  They hand up on me regularly telling me thats the way it is, go f- yourself.  Even when you can document it is not true.  They also seem to change policy at will but I don't see the same changes on the Amazon site.  They tell me this order will be processed as soon as it is scanned in.  Amazon website shows the package has not been received by *** yet and I need *** to pick it up (and this is why I do not get my refund).  I have been told 'not to worry' as their system shows it was delivered on 3/13/23 and I have been told 'not to worry' as their system shows it was delivered on 3/14/23 and most recently I have been told 'not to worry' as their system shows it was delivered on 3/17/23.  Basically *** delivered the package and but Amazon does not seem to be able to find it.  It was mis-scanned by *** when it was picked up, Amazon website did not automatically update because of this and the are taking it out on me.

  And if you do not believe me, I purchased another printer replace  the first one.  Because Amazon is giving me such a hard time, I returned it (3/12/23).  But this time i was careful and I took it to *** because I wanted it scanned in correctly.  Amazon website was updated before I got home and my refund was issued immediately  "Refunded Your return is in transit. Your refund has been issued." .  Same as the returns on 2/14/23, 1/29/23 and 1/20/23.  I never had a return before that but Amazon seems to be giving me a hard time about everything since cust serv was moved overseas. 

  Amazon needs to refund my money.  their systems may  not be working but *** systems are working and that return was delivered last week
  
  
  Sincerely,
  
  ***********************