Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

• 

  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

• 

  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already filed a BBB complaint against ******* (ID *********, and was told by BBB that the problem may lie with Amazon.ca, not *******. So I am filing this complaint against Amazon. In September 2021 my son and I purchased a 1 TB ******* 970 EVO Plus *** (solid state drive) for my new computer. The warranty is 5 years or ***** TB TBW (as per the packaging and online). The *** was purchased from the world's largest online retailer (Amazon.ca) in September 2021. Two were purchased at the time. Both worked fine until one of the two gave a blue screen after only 8 months. We troubleshooted and eventually reformatted the drive, but still could not read it. We contacted the ******* warranty folks. They sent an email noting all warranty returns are through the retailer, and attached a letter for us to give the retailer stating such, and requesting the retailer deal with the warranty issue. The email and letter were shared with the retailer's online chat. The retailer's agent spoke to their manager, who said they cannot honor the warranty, and said sorry but we have to go back to *******. We subsequently sent ******* an email informing them of all this in early Feb 2023, and again requested they honor their warranty and replace the ***. We heard nothing. We sent a follow up email. We heard nothing. We sent a third email. Nothing. We have purchased many products from ******* and Amazon, so this is especially disappointing. In response to the ******* BBB complaint, Amazon stated that they sent us (the consumer) three emails. We did not receive any emails from Amazon. All we are asking is that someone honor *******'s 5-year warranty, understanding the *** failed in the first 8 months, and provide us with a new ***. We have the original in its box and are ready to send it back. Since Amazon refused to honor the warranty as ******* said they should have, we are filing this complaint against Amazon, hoping they send us a new ***.

  Business Response

  Date: 04/06/2023

  Hello *********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thanks for your time and patience. 
  
  As per the update from the team, we'll be able to take an action on the item only within the return window. 
  
  As its out of return, you'll need to contact the manufacturer only for further assistance as the warranty and service will be handled only by the manufacturer. 
  
  If there was any alternative from our end, we would have surely helped. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Arun
  Amazon.com

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19616603
  
  I am rejecting this response because:

  I remain frustrated that neither ******* nor Amazon are taking responsibility for a simple warranty issue on this Solid State Drive (SSD).  As I expected, they are just throwing the figurative ball back and forth, and I as a customer remain caught in the middle.  This incident does nothing to improve my perception or the reputation of either company.  I thanked **** from Amazon in my email response to him as copied below, but did express my frustration:

   

  "Hi Arun
  
  Thanks for your response.  I am quite disappointed but not surprised.  This is the same response from Amazon that I received from your chat, and already relayed to the BBB and ******* in a previous complaint.  As I predicted, ******* threw the figurative ball back at Amazon, and now you are throwing it back.  I'm caught in the middle.
  
  It is sad that two large reputable companies cannot seem to coordinate this simple warranty issue, and make things right for their loyal customers.
  
  In any case, I will go back to ******* and the BBB, and will restart my third complaint process.  Pretty frustrating.
  
  Thank you."

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received a defective printer. four hours i gave up and asked to return ******************** came to pick it up and did not scan it in on pickup. it was not scanned at any point during its path from ** to PA (ten miles). i went to the *** website today and on *** website it shows the item was received by Amazon. amazon still shows that the printer has not been picked up. amazon will not issue me a refund until their system shows it has been picked up but at this point *** says it was delivered and amazon still says i need to start my return. all i get is some stupid ****** chick telling me don't worry, it will updated. it has been and entire week of don't worry, it will update. there is obviously a problem in the system. no-one will fix it, no-own will issue me my refund and ****** no-one in ***** cares about me and my printer.

  Business Response

  Date: 03/19/2023

  Hello ***********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the order returns and refund. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that the Order ID: ******************* return shows delivered at the returns center on Mar 17, 2023 and it will take time for the refund to be processed automatically by the system. 
  
  I would request you to wait for the refund. 
  
  Regarding the Order ID: *******************, I see that there is no return tracking for this order and we or the returns team will not be able to take any action on it unless the tracking shows delivered. 
  
  Also, all the return refunds will be processed automatically once the return packaged is scanned and we'll not be able to process refund manually. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 17,2023. I purchased Oster Shaving Tool (113-9543127-3834614) at the amount of $325.95. I ask for a return on the item and was being told that only *** Pick Up is available as the option for return. I had extremely bad experiences with *** Pick UP because they often pick up the wrong item. Because of that, I request to see if other options are available and I was being told none. I expressed my concern on wrong item being picked up to **** whom is one of the member of Amazon Leadership Team. She told me that upon receiving the item at Amazon's warehouse, the staff will scan the items in the package. If the scanned item does not match description ( aka wrong item was send) they will return the package to me. Because of the misguidance, I ask them to set me up for *** Pick Up. The next day, *** came and picked up the wrong package. The wrong package was being to Amazon and I was just waiting for the refund. As of today, March 17, 2023, I still did not received my refund so I reached out to **************** Team and they told me I cannot get my refund because wrong item was picked up and I had passed my return period. I did not received my return package nor did anyone from Amazon tried to notify me for the wrong item that was being picked up. As a result, I missed my refund and also lost another item due to the misleading information that was given by an Amazon Leadership Team Member. I sincerely request a refund in the amount of $325.95 for the misinformation and lost of items.

  Business Response

  Date: 03/19/2023

  Hello *************** ****,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and understand your concern regarding the incorrect package return pickup issues. 
  
  I apologize for the inconvenience and incorrect information provided earlier. 
  
  I would like to inform you that any incorrect items which are returned and scanned at the returns center will be disposed. There is no return option once the items are scanned.
  
  As per the order return details that we have, an incorrect item was returned and we'll not be able to take any action on it from our end. 
  
  If there was any alternative, we would have surely helped you further. 
  
  Also, I'll surely take this as a feedback from you regarding the incorrect package return information which was provided and forward it to the team for further review on it. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes on March 3rd 2023, and received the item on March 7th and immediately started a return on the same day due to an issue with the size of the shoe. I returned the item the same day at the *** store, and it was sent out the following day. It took EIGHT days to finally reach the seller again because they had delays in their shipping process that they couldnt explain. I was told they would give me a gift card that I couldnt even use to try to fix their delay mistake, but I have yet to receive said gift card. The item was returned to the seller on March 15th finally, however it has not been updated on my amazon account that they have received it and I have not received confirmation in any way that my refund has started processing. I have spoken with three agents on their live chat, and all of them have said that the refund has started processing. However, i still have not received my refund, even though it states on THEIR REFUND POLICY PAGE that it takes only two to three hours after the refund is processed to return my gift credit to my amazon credit balance. Its been two and a half days now since the item has been returned and I have still not received my balance back. I just wanted the **** refund so I could get a different size, but with how theyre treating this situation I dont see that happening.

  Business Response

  Date: 03/20/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you have returned the item from the order #***-9971798-0454607 but haven't received your refund yet. I'm sorry for any inconvenience caused with this.
  
  I've reviewed the return details and see that the return is received and successfully processed on March 19, 2023.
  
  Since the order was paid for by gift card, $30.16 have been returned to your gift card balance and was used on the order #***-2188344-2077038. You can view your gift card balance and activity here:
  
  ************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have always resided in ******, save for 15 months when I lived in ******** and in ****** (Sept 2017 to Dec 2018). On March 14, 2023, I learned that I have been charged on my credit card ********* for Amazon Prime *** since November 3, 2020, for the ******** dollar equivalent of $14.99 *** (initially $12.99 ***) per month.However, I never signed up for Amazon Prime *** or attempted to do so. I also never made any order using a U.S Prime account. I previously made a purchase of wall art on October 7, 2019, which came from the **** This purchase was made while I was physically in ****** and I had it delivered to a friend who lives in ******* in the **** No Prime account was used. I have had Amazon Prime ****** for the entire time that I have been incorrectly charged by Amazon **** (and have been charged by Amazon Prime ******).I recognize it is the consumers responsibility to verify the accuracy of charges on credit card statements and to action concerns as quickly as possible. In this case, it is possible that in the past I saw the name Amazon while reviewing the statements and did not question anything any further given that I am signed up with Amazon Prime in ******. However, my key issues are: (1) I never consented to having Amazon Prime ***; (ii) each time I have called Amazon Prime US, I have been given contradictory information about the U.S account (please see the summary of the calls in the attachments); (iii) I have never resided in the U.S; and (iv) the policy of Amazon Prime U.S indicates that Amazon Prime does not apply to international destinations, which means that I could never have benefited from its use.I have been refunded for 12 months ($14.99 US per month) and have been told no one in the company has access to the account to go further back than 12 months. I am seeking a refund for the remaining 17 months ($286.94 CAD). I am also seeking an explanation as to how this U.S subsidiary received my credit card information and charged me.

  Business Response

  Date: 03/19/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you were charged for our Amazon.com Prime subscription along with our Amazon.ca Prime that you use and was assisted with the cancellation and refund on the last 12 months by our support team and would like to have the rest of the charges refunded. I'm sorry for the trouble caused with this.
  
  I've reviewed the details of the subscription and refunded charges for 14 x $12.99 successfully back to your payment method. I'm sorry, the option to refund the three of the charges isn't available. 
  
  You will see the refunds processed to your card within the next 3-5 business days.
  
  Please know that the information saved on your Amazon.ca website can also be retrieved from Amazon.com as the account details remains the same across our partner websites. However, we won't be charging automatically unless a customer subscribes to our ********************** membership on the particular website.
  
  I hope you find this information helpful! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for a refund is satisfactory to me. Regarding the business' explanation as to why I was charged in the first place, I note the business implied that I would have signed up for their service. I do not find that part of their response satisfactory as I indicated from the beginning that I did not sign up for Amazon Prime U.S. I am also tech savvy enough to know and understand whether I am registering online for a new service. 
  
  Thank you for your assistance with this matter,
  
  *********************************

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item and the wrong size was shipped to me. I requested a replacement and option to return the incorrectly packaged item. Item was promptly returned and confirmed they received it. They had a system error that charged me again for the item. I contacted them requesting a refund. They confirmed it was an error and the item indeed was received. Stated credit would be issued. 2 weeks later no refund. Called again promised a refund. No refund. 2 more weeks called again. Stated they would go ahead and issue this. I requested the amount of the charge plus my fee of the interest I was charged since it was not taken care of right away. This was refused even though they admitted it was an error on their end.

  Business Response

  Date: 03/19/2023

  Hello ********,
  
  I am Srujan K from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I sorry for the inconvenience caused with the retro charge processed on the order #***-1574605-8320241.
  
  I've reviewed the details of the order and see that our service team has requested a refund of $42.79 to your card charged. This refund will go through within 3-5 business days and will appear as a credit on your next statement.
  
  Once processed, you'll also be able to see the refund request here: ***********************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $147.09 or $148 dollars was taken off my card on March 5, 2023 for an Amazon Fresh order that originally was approved with initially $158 available for use on card to make purchase. I received an email that order was ready for pick up. To later receive another email stating order was canceled and new purchase amount of $168 different from original amount due. Which cause my card to decline when they tried to process order again. Because they took the money off the card and it had not been refunded back to card yet to reorder grocery purchase. Its been pass 10 days still have yet to be refunded have spent 2 hours on the phone speaking with customer service to resolve issue 03/16-03/17/2023. Verified account repeatedly to be told by billing associate that if I dont verify account for the 7th time he will not be able to move forward with rectifying refund to me today. This is very very poor customer service for someone who has been wronged by a company (Amazon) who never gave them their refund in the correct amount of time allotted. Im tired of being treated like I have not verified my account and Im at work being inconvenienced by having to constantly check on my refund. I just want my refund thats due to me as soon as possible. Its way over due.

  Business Response

  Date: 03/19/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding  EBT card charge on the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that the appropriate team is working on this and the refund will be reverted to the card very soon. 
  
  I'll keep you posted, once I have an update on it.

  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/22/2023

  Touching base concerning my complaint #********. The company (Amazon.com) reached out to me by email in response to my complaint. On 03/19/23 stating that I will be receiving my refund of ****** as soon as possible. If I had anymore questions to contact them at bbb.amazon.com. No response from their email since 03/20/23. Wanted to check the status of my refund please. Thank you.

  Sent from *************************** (**********************)

  Customer Answer

  Date: 03/30/2023

  Checking on the status of refund that was never issued. for CID #********. The same individual I spoke with last Arun of the Amazon refund department was the same person who was ready to give refund almost two weeks ago by phone. Before I filed the complaint due to the inconvenience of being told to repeatedly verify account after I had already done so with Supervisor in their department. They took the funds off card on March 5, 2023. Why is it taking so long to return them?

  Sent from *************************** (**********************)

  Business Response

  Date: 04/21/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com.
  
  As per the update from the team, refund request has already been submitted and I'm sure that it should be done by now.
  
  I would request you to check the bank statement for the refund and confirm if you've received the refunded funds.

  Regards,
  
  Arun
  Amazon.com

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for thefree Amazon Business seller account and was prompted to provide my credit card information. For the first two months, they charged me $39.99. When I phoned them, they stated they would refund my money, but it never arrived.

  Business Response

  Date: 03/20/2023

  The fees have in fact been credited to the seller's account but the funds can't be returned until the seller ensures their Credit Card info is updated on their account. If they need assistance with updating this information, they can open a case with our front-line seller support team.

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19615545
  
  I am rejecting this response because: I  change the debit card and they attempt to charge me $1.07??? Can they deposit into my bank account?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/22/2023

  Greetings from Amazon.com,
  
  Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.
  
  Upon reviewing the account information, we can see that the Seller has not updated the credit card information or has not added a new credit card, so the funds cannot be transferred without it (even though it was credited from our side already).
  
  We have previously informed the seller to update the credit card information and/or create a frontline support case from the seller central account if they need assistance to get it updated, but the suggestion is not being followed.
  
  Please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.
  
  Regards,

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 tires including installation services on 3/12/2023. Order #***-4230072-2880206. Tires were to be delivered to installation tire center by 3/14/2023. One tires was delivered to the tire center. Today *** tracking still shows 'label created' as the latest status for the other 3 tires. Amazon representative did not have any additional information and recommended I have a refund issued. I did receive a refund today for everything EXCEPT the one tire which was delivered to the tire center. Amazon needs to refund my remaining ****** + tax and get work with the tire center themselves to get the tire back. I didn't receive anything from anyone personally related to this order. One tire doesn't do me any good when I expect to replace a whole set of 4 tires on my car at the same time.

  Business Response

  Date: 04/07/2023

  Hello Tatsanee,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the Tires.
  
  I've issued a full refund for the tire in the amount of $163.71. You will see the refund in 5 business days.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: January 15, 2023 Amount of money paid: $21.76 What the business committed to provide: A refund. Once the item was received I returned it within 48 hours. The nature of the dispute: A refund. Amazon allowed me to choose how I would like my refund. I chose a store credit vs a refund to the credit card. Amazon promised that the store credit would be credited quicker than the credit card refund.Order number: 113-0488370-4393849 Item: WbJetr Green ***** Beautiful Magic Long Sleeve Loose Pocket Oversize Tunic Dress Has the business tried to resolve the issue: No, I've called on multiple occasions. Amazon wanted me to fill out a questionnaire. When I received the questionnaire it was asking ALL of the same questions that they already had on file. On the website, Amazon states that the item was received and that a refund was issued to the credit card vs a store credit. Upon checking, Amazon states that the refund was rejected by the credit card company. I then again, asked for a store credit, Amazon assured me that they CANNOT issue me a store credit instead. I am still waiting on my refund, However, Amazon will not issue this refund to me. They are in possession of the item and my money. The questionnaire is redundant, I answered the same question over the phone with the specialist. I spoke with the credit card company, they explained that they never refused/declined a refund by Amazon. I relayed this message to Amazon and they said that the credit card company is lying and to call them back. Possible resolution: I would like an Amazon store credit for the amount of the return plus interest.

  Business Response

  Date: 03/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:
  
  For the item: WbJetr Green Woman Beautiful Magic Long Sleeve Loose Pocket Oversize Tunic Dress, Refund has been issued to the original payment method on Sunday, March 19, 2023 at 7:43 AM (PDT).
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Thanks for your patience and understanding in this regard.
  
  Regards,
  
  Naveen
  Amazon.com