Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon Teams: My Registered Email for Seller Central is: ******************* Amazon ******** Account Number: ************* We were doing ********************** *** 100% business model, and we were shocked to receive notification on November 22, 2022, that our account *** have been used for deceptive or fraudulent activity, especially considering that we had just completed the video verification process and submitted the required documents as asked in the notification of November 17, 2022.We can assure you that our business practices are completely legal and in full compliance with Amazon policies. We have always made sure to purchase our products from reliable suppliers and only use the *** service for fulfillment. All of our orders have been shipped and our account has a good standing history.We strongly believe that there must be some mistake or misunderstanding, and we ask that you thoroughly review our supporting documents and accounts to confirm this.We are confident that upon further examination, you will see that our business is operating in a legitimate and honest manner.We are attaching all our documents as follows:A. All Invoices from our reputable suppliers as in SERIES A as follows:A-1. Byrokko Invoice A-2. Doorstud Invoice A-3. Phytotronics Invoice A-4. Planit Invoice A-5. Watertech Invoice B. All Business Registration documents as in SERIES B: B-1. Certificate of Filing submitted to Amazon B-2. Certificate of LLC Formation submitted to Amazon B-3. EIN - Pratey LLC submitted to Amazon C. All *********** related documents as in SERIES C:C-1. *********** Contract Account Owner ********************* and *** Tech C-2. ******** Passport of Account Owner - ********************* C-3. Virtual Service Provider Partner ID Card.pdf We appreciate your attention to this matter and look forward to a resolution that restores the good standing of our account. If you need anything further from our side please let us know. Sincerely,PRATEY LLC "*****************************"
Business Response
Date: 03/20/2023
Seller failed IPI and has been notified about it. The account does not fit a reinstatement.
Thanks!
Customer Answer
Date: 03/25/2023

Complaint: 19617387

I am rejecting this response because:

I reject the response as it is completely unacceptable. Despite my account deactivation for months, my IPI remains good.

The problem was with ID verification, but I have already provided all the necessary information, documents, and supply chain documents and details.

To support my claim, I have attached a screenshot of my IPI.

I respectfully ask BBB to review the situation and reopen my case with Amazon.

Thank you.

Sincerely,

Seed ***********************
Customer Answer
Date: 03/27/2023
Dear BBB Team:

Thank you so much for looking into the matter.

I have attached the *** Screen shot.

Please note because our account is deactivated from months that's why our sell through and standard fba inventory is marked red. But Still over all *** is in good standing as per Amazon policies.

Once again Thank you so much for your attention and looking into this matter. I hope BBB Team will resolve it.

Thanks
Business Response
Date: 04/12/2023
Seller has failed IPI and has been notified about it. The account does not fit a reinstatement.
Thanks!
Customer Answer
Date: 04/12/2023

Complaint: 19617387

I am rejecting this response because: IPI is is always good, and even after deactivation of account it is still in good and according to Amazon Policies.

I request to BBB Team kindly look into the batter and re-open the case.

it is totally unfair when we are doing legitimate business and providing all relevant documents but still our account is not fit for reinstatement or provide us a valid reason for deactivation.

Sincerely,

Seed ***********************
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two VERY important items that were meant to be a birthday present for someone special. (The order was under the account ************************** Amazon CLAIMED the orders were delivered "to a safe place", but did not elaborate. We searched for the packages around our house, as well as both neighbors' houses. They were no where to be found. Upon speaking to my neighbor, it turns out SHE had the exact same problem that day: she ordered something, Amazon claimed it was delivered to "a safe place", and it was nowhere to be found. We both called Amazon to find out what happened. To nobody's surprise, they couldn't help us, and only said "to wait a few days". Those items were a very special present, and now, that present is RUINED. The ONLY way Amazon can make this right, is to refund the full amount of both items, along with 100% interest for every day the item is not in our possession, or every day a refund is not issued. That means, $160.00 for every day this matter is not resolved. This is not a random or rare occurrence, as reading reviews on the BBB website shows that MANY customers are having this exact same issue. If Amazon refuses to make this right, I will have no other choice but to contact an attorney, as well as file a complaint with the ******* State ************************** I hope this can be resolved before I am forced to take such actions.
Business Response
Date: 03/19/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience.

Upon checking the order details, I see that both the orders were delivered at the provided address.

I would like to inform you that we completely relay on the order tracking for the order status. As it shows delivered, we'll not be able to take any action on the refund from our end.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Complaint: 19617351

I am rejecting this response because: The products were NOT delivered to our house or anywhere near it. They are nowhere to be found. The tracking says "delivered to a safe space". My neighbor's package said the same thing that day. It's a straight-up LIE. I challenge Amazon to provide some kind of proof that the packages were delivered. My original demand stands. 100% interest for every day the products are not delivered, or refunded in full. My next step is legal action.

Sincerely,

*************************
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered AMAZON automatically subscribed me to HBO and STARZ on my AMAZON Prime account. I did not authorize the subscription. I contacted AMAZON asking how long they have been charging me for these subscriptions. I already have an HBO account, which I pay for yearly, there would be no need for me to also pay monthly. I have never subscribed to STARZ I discovered the subscriptions after I saw a reel on instagram warning customers to check their prime account. I do not know when I was automatically signed up for this by AMAZON. This is horrible business practice by AMAZON to trick customers into these charges. I would like a refund if my card was charged for these subscriptions because of AMAZON.
Business Response
Date: 03/20/2023
Hello Synatra,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've cancelled the Prime Video Channels subscription to make sure you won't be charged on the scheduled renewal date. I've issued a refund to your MasterCard in the amount of $101.78.

his refund should be processed in the next 3 -5 business days.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:
************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

I hope this information helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Synatra *******
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to seek your assistance with a pressing issue that I have been experiencing. I purchased an Apple iPhone SE 2nd Generation from a seller on Amazon.com; December 25th, but unfortunately, the product did not meet my expectations, and I decided to return it.I followed the return process and shipped the item back to the seller via *** as directed on January 2nd. The pickup was successful, and I provided them with all necessary labels and documentation to process my refund of $159.00. However, I have not received any confirmation or updates from the seller regarding my refund status.I am reaching out to you in the hope that you can provide me with guidance or support on how to resolve this issue. I would greatly appreciate any assistance you can offer in this regard.Thank you for your attention to this matter.ID: ORDER # *******************
Business Response
Date: 05/19/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 112-4233264-3089852. Upon further review, we have decided to uphold our original decision.

We have closed the claim because we have no evidence that the seller received buyer's return for the order. Buyer can respond with the return tracking information used for return. Without this information we are unable to take further action.

Sincerely,
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned merchandise back to Amazon on 11/29/2022 via *** drop off. Amazon then issued two refunds in the amount of $21.58 each. On 01/28/2023 Amazon charged me $21.58 twice. I contacted them via phone on the same day and was advised to call back because they could not process the refund on the same day. I gave them a call back on 2/18/2023 and requested a refund stating that I was previously advised on 01/28/2023 that I should be able to call back for my refund. I was advised that I was given misinformation and I need to submit an incident report, I requested a supervisor because I was never told that I would have to submit anything for the refund to be processed, just to call back. I never had the chance to speak to a supervisor on that day and advised that I would call back. They asked for my email and said that they would email the incident report. I declined to submit a report until I spoke with someone that could explain why I had to now go through additional steps for my refund. Time passed, I finally had the chance to call back on 02/27/2023 to check on the refund, I still received misinformation, refusal of the refund, and slow with supervisors that failed to address the concern. Called back on 03/11/2023 and and finally gave up trying to speak with someone that could address my concerns properly and just agreed to submit the report. I was PROMISED that once I submit the report, it would take up to 72 hours for the refund. The report had a due date of 03/26/2023. I submitted the report on 03/12/2023. I called Amazon on 03/17/2023 inquiring about the refund since it had been well over 72 hours. I was advised that they are refusing to refund because I submitted the report too late. EVERYTIME I CALLED AMAZON, I TRANSFERRED AROUND MULTIPLE TIMESEVERY SINGLE CALL! No one ever advised me that it was too late to submit the report. They always asked me to complete the report saying that I will get the refund after! They have the report and still refusing!!
Business Response
Date: 03/19/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were retro charged on the items returned to us from the order #***-2773459-4722603. I'm sorry for the inconvenience caused with this and for the assistance provided by our support team.

A careful review of your account reflects that the correct information has already been provided. As the Incident Report isn't provided within the 15 days after we requested it, we aren't able to provide a refund for this order at this time.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/19/2023

Complaint: 19617203

I am rejecting this response because:

Complaint: 19617203

I am rejecting this response because:

The last time I contact Amazon before filing a complaint with BBB was on 03/11/2023. This was after I had made contact other times in regards to receiving my refund. They asked me to complete an incident report but I refused because I was not initially advised that I would need to complete an incident report to receive the refund. I was initially advised that all I had to do was call back in. After multiple attempts, I finally agreed to complete the incident report. So if I have 15 days to complete this report, it should be from the time I CONSENT AND REQUEST FOR THE REPORT. They had previously sent me the report without me consenting to complete it and now saying I had 15 days. All the times I contacted them, why no one said anything? Why on 03/11/2023, I was promised that I would receive a refund once I submit the report? They said that it was needed for a paper trail and for them to be able to dispute with *** and all the reasons why the incident report is needed, but nobody mentioned that I could no longer submit a report, instead everyone I spoke with kept asking for me to submit the report because nothing could be done until I do so. I submitted report on 03/12/2023 but am now being told that theres nothing that could be done because its after 15 days. The timeframe on the report I submitted says 03/26/2023 (attached for reference)
Sincerely,

***********************

Sincerely,

***********************
Business Response
Date: 03/23/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-2773459-4722603.

I've reviewed the details again and can confirm that the correct information has already been provided. As the Incident Report isn't provided within the 15 days after we requested it, we aren't able to provide a refund for this order at this time.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called several times over my account being locked out I cant access the phone number or email on record with amazon I called several times to get it corrected and all i got was poor english speaking and arrogant customer service yahoos.they are trying to avoid paying americans wages by hiring foreign reps. that dont speak english properly with the intent to minimize labor costs and maximize customer frustration to the level of resignation.I want my account fixed I dont use that phone number and I dont have access to email they say they have.THIS HAS GOT TO STOP AMAZON HAS THE WORST CUSTOMER SERVICE THAT IS SHIELDED FROM ACCOUNTABILITY WITH THEIR ARROGANT NON ENGLISH SPEAKING STAFF
Business Response
Date: 03/19/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have login issues as you are unable to verify the details sent to your phone number or email to which you no longer have access to them. I'm sorry for the trouble caused with this.

As the usual password reset option doesn't work to reset your account password, I've sent an "Verify Email" link from your account registered with this email address.

You may click on the Verify email link to get the email verified. Once the email is verified, you may use the forgot password option on our website to reset your account password and log in.

If you still face any issue, you may contact our account specialist team for further assistance on this.

They will be able to authenticate your account and update the current email / phone details. Once the details are updated, you may reset your account password and login to your account.

To contact us, visit ******************************************************************* follow the prompts.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a VEVOR snowflake ice maker on 2/5/23. Amazon delivered the incorrect product (a commercial size ice maker). I initiated a return and asked for the correct item to be sent, which was delivered on 2/10/23. Amazon opened a *** label for the return and told me I could call for next day pickup when I was ready. I called Amazon on 2/9/23 to ask for *** to pickup the item and they told me that *** cannot do next day pickup for ****** large items and told me that it would be 1-3 day pickup. I let the customer service representative know that wouldnt be possible as the incorrect item was very large and heavy and would be impossible to take outside and back inside if *** didnt come that day, so the customer service representative opened a new label through Pilot. Pilot picked up the incorrectly delivered item on 2/15/23 and delivered to the Amazon warehouse in ************** on 2/20/23. This has been confirmed via tracking # and through email correspondence with their operations manager, ***************************. I also have Ring footage of the item being picked up by Pilot on 2/15/23. Amazon sent an email saying that the product has not been delivered and that they will charge me another $700. The product has been delivered to Amazon and they have had it in their possession for 25 days, so they will be committing theft if they charge me another $700 tomorrow. I have repeatedly called Amazon to try and get them to fix their mistake, but have been told over and over there is nothing they can do to fix the problem and that they can hold my money for 60 days. However, they have already had the item for almost 1 month and there is nothing to guarantee that they will check in the item at all. This whole situation was created by their mistake and I am being penalized for being honest and not keeping the significantly more expensive item that they sent me originally.
Business Response
Date: 03/20/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have already returned the item from the order #***-9431691-2183455 but you still return reminder stating that you will be retro charged on the item. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the return and checked with our returns center and can confirm that there isn't any return received for the item for the return. Further there isn't any return created with the Pilot Carrier on the order.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 17 April 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding. I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/22/2023

Complaint: 19617087

I am rejecting this response because: I already provided documentation from the company that picked up the item (Pilot) stating that they delivered the ***** ice maker to the Amazon warehouse on February 20, 2023. I also provided photo evidence that Pilot picked up the item on February 15th as they stated they would in the email to me. The original mistake was Amazons fault and I paid for the item that I purchased, so a possible additional charge of $700 following their mistake, especially since the item has now been sitting in their warehouse for a month without being checked in, is completely unacceptable.

Sincerely,

***************************
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dining table from Amazon and decided to return it within Amazon's return policy. It was picked up by *** and delivered according to tracking information. I called shortly after to inquire about my refund and Amazon told me that returns can take up to 60 days to process and to call back after February 26, 2023. I called back on February 27 only to hear that my return could not be found in the warehouse (even though it was delivered) and that it was past the 60 days for returns - so Amazon said nothing could be done. They told me to file a claim with ***. However, I was unable to file a claim with *** because claims have to be filed within 60 days of a delivery date, and we are now past that. Amazon further claims that they cannot process the refund because upon further investigation of the tracking info, the weight of the package according to the *** tracking does not match the weight of the product - however, the weight of the actual item (the table) is 49lbs as stated on Amazon's site, but the gross weight of the package with the item inside it (including all of the packaging materials) does in fact match the weight declared by *** (I have a picture of the box that shows this). After all of this, it is not acceptable that Amazon cannot help me further. I'm requesting a full refund of $417.40 to the original payment form. I've followed the process outlined by Amazon to return the package, and *** picked it up and delivered it. There is proof of all of this. The fact that it was not scanned upon receipt or that Amazon lost it (not ***) is not my fault. Furthermore, Amazon has delayed resolving this situation by making me wait 60 days, which has resulted in me missing the deadline to submit a claim (which I shouldn't even have to do in the first place). All indicators show that this situation was mishandled by Amazon, that the item is in Amazon's possession, and therefore, Amazon should honor this return and refund the full amount of what I paid.
Business Response
Date: 03/15/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order returns and refund.

I've reviewed your complaint and I'm unable to find an Order with the **Mail address filed on this complaint.
If you are referring to an Order under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/17/2023
I'm resubmitting this w/ the email tied to my Amazon. Amazon responded to my 1st complaint (I sent from a different email) requesting I respond to them from my Amazon email. I did, but haven't gotten any response. I purchased a dining table from Amazon & returned it w/in Amazon's return policy. *** picked it up & delivered it according to tracking info. I called shortly after for my ******************************* said that returns can take up to 60 days to process & to call back after 2/26/23. I called on 2/27/23 only to hear that my return could not be found in the warehouse (even though it was delivered) & that it was past the 60 days for returns - Amazon said nothing could be done & told me to file a claim w/ ***. However, I am unable to file a claim w/ *** because they have to be filed w/in 60 days of ********* **** are now past that. Amazon further claims that they cannot process the refund because upon further investigation of the tracking info, the weight of the package on the *** tracking doesn't match the weight of the product - however, the weight of the actual item (table) is 49lbs as stated on Amazon's site, but the gross weight of the package w/ the item inside it (including all the packaging) does in fact match the weight declared by *** (I have a picture of the box showing this). After all this, it isn't acceptable that Amazon can't help me. I'm requesting a full refund of $417.40 to the original payment. I've followed the process outlined by Amazon to return the ******** & *** picked it up & delivered it. I have proof of this. The fact that it wasn't scanned on receipt or that Amazon lost it (not ***) is not my fault. Amazon has delayed resolving this situation by making me wait 60 days, which resulted in me missing the deadline to submit a claim (which I shouldn't even have to do). All indicators show that this situation was mishandled by Amazon, that the item is in their possession, & therefore, Amazon should honor this *************** the full amount paid.
Business Response
Date: 03/20/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received refund for your return. I'm sorry for the inconvenience caused with this.

Upon investigating, It appears we received incorrect item, in your return of order #***-6803725-3743452. We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store or return the mistakenly sent items, and no compensation can be provided for incorrect items sent to Amazon.

Based on the results of our investigation, we aren't able to provide a refund for this order.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Complaint: 19616745

I am rejecting this response because Amazon continues to mishandle this situation, and this response isn't acceptable. First of all, the story of what happened from Amazon's end keeps changing.

First, I've been told by Amazon multiple times on different days over chat, phone, and email (including but not limited to Feb 27, Mar 7, Mar 10, Mar 13, Mar 15) that my package had never been received by Amazon. I've also been told that the package was never scanned in, that it was lost and over and over that it was never received. Now, after I contact BBB, Amazon decides to say that I sent the wrong item. How is it possible that there is no record or tracking of this at all, none of the many people I spoke to and the many departments that I was transferred to had any knowledge of this? Also, why didn't I ever get contacted about this? Seems extremely odd and suspicious that this is the claim Amazon is making after all this time, seemingly trying to close this case.

Second, the weight of the package picked up by *** is the same as the total weight of the Amazon table with the packaging. Is Amazon saying that I sent back something that just so coincidentally weighs the same as the correct item? That is so bizarre and highly unlikely.

Third, every time I corresponded with someone at Amazon, they told me to submit a claim to ***. If you are saying that Amazon did receive the item, then you are also saying that Amazon was telling me to submit a fraudulent claim to *** for a "lost package" that indeed wasn't lost.

Fourth, what is Amazon claiming was the incorrect item sent? Where is the tracking and proof of this?

I sent the correct item back to Amazon and am requesting a full refund to the original payment form.

-*****************
Business Response
Date: 03/23/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details again and can confirm that the information provided is correct. Based on the outcome of our investigation, we won't be able to refund the item from the order.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Thank you for your understanding.
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 03/28/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have returned the item from the order #***-6803725-3743452 and haven't received the refund. I'm sorry for the trouble caused with this.

I've rechecked the details of the return with our returns center and can confirm that the item received in the return doesn't match with the item shipped. Further, any incorrect items received will be disposed off.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 03/28/2023

Complaint: 19616745

It's not that my concerns weren't addressed to my satisfaction - they were completely ignored. It's hard to believe that I'd go through all this trouble for an "incorrect" item that I supposedly sent back. I understand Amazon's response and method of ending this case, but do not agree with or accept it.

-*****
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan. 21 I ordered 2 ramps. I need to return them and Amazon will not give me the information to do so.Earlier, I had tried to get two gift cards, but Amazon thought it was a fraud and closed my account. I finally got my account back but do not have any proof of purchase for items I want to return. It was me, not fraud. I used a new card, ordered 2 cards and wanted to download instead of ship. I understand, but it had nothing to do with the ramps I purchased. I have talked to countless people, none of whom have authority to help me and none who can talk to someone with authority or allow me to do so. HELP!
Business Response
Date: 03/29/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 3/30/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 03/31/2023

Complaint: 19616731

I am rejecting this response because: they finally allowed me to return the products that cost ****** andI did. They then gave me a $33 refund! They owe me $140. This is not resolved until I get my money. They are t ryingto say I returned a book. My grandson took down two packages weighing over 14 pounds each as stated on the receipt. What book weighs 30 pounds, I want my money. They owe me another 140.

Sincerely,

***********************
Business Response
Date: 04/05/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to return the items from the order #***-0258786-3510604 but you were unable to create a return as the account been closed. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the account and the order and can confirm that your account is now active and see that our support team has already assisted you with the pre-paid return mailing label on the order.

Please visit the link below to find instructions and a mailing label for returning your items from the order.

**********************************************************

After the carrier has received your return package, it can take up to two weeks for us to receive and process your return.

You can find information about returns and refunds by visiting: *******************************************

We look forward to seeing you again soon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************** *************************************************************** ***** March 17, 2023 Amazon BBB Department Re ORDER # ***-1666666-8034616 Dear Sir or Madam,I tried to return the above order numbera MacBook Air. Unfortunately, I returned a different but identical MacBook Air by accident. In response Amazon deactivated my account and destroyed the MacBook Air that I had sent by accident. What Amazon should have done was to return the wrong computer to me and charged me shipping for that. Shortly before I sent back the wrong computer I had a stroke and had to have three brain surgeries. I can document the stroke and brain surgeries if you wish. I think that the brain surgeries confused me, and that is why I sent the wrong computer.I would like for Amazon to reactivate my account, let me buy paperbacks of the book I wrote (SEA CUTTER), and give me a store credit for the cost of the computer: $1248.18. I would like to point out that a couple of years ago I bought a $450 down jacket from Amazon. When it did not arrive they refunded me the money for it and sent me a new one. When that one did not arrive they refunded the money for that one too. I discovered that my neighbor had put both of those jackets in his garage. Rather than keeping or selling them, I sent both of them back to Amazon.Sincerely,***************** PS. In an email you said that I had committed multiple violations of our return policies. However, I have searched my emails from you for the last three years and found no emails about this. Shouldnt you warn me before cancellation?
Business Response
Date: 03/20/2023
Hello ***,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return order #***-1666666-8034616.

I've reviewed the details and see that an email has been send to you by our specialist team that your account is restricted to digital purchases only. All non-digital orders will be cancelled automatically. We cannot reverse this decision or provide you with more details on this matter.

With regards to the order #***-1666666-8034616 refund status, I request you to kindly refer the email dated September 14, 2022 that states:

We contacted you on 13th october 2021 and 27th january 2022,about your refund requests for items that you did not return. Our returns center has confirmed that we didnt receive the return of 2020 Apple MacBook Air Laptop: Apple M1 Chip, 13 Retina Display, 8GB RAM, 512GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID. Works wi As a result, we canceled the pending refund on ***-1666666-8034616.

Additionally, we have closed this account because you have requested refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.

If you would like to appeal the decision, I request you to reply to the email received or write to ****************************. **************** team can only confirm that we sent you this message and help you with any other issues. We cannot reverse the decision or provide you with more details on this matter.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************

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