Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 23, 2023, I placed an order at Amazon and paid $989.97 for three Apple watches, but the package has not been received. However, checking the Amazon website shows that the package has arrived on March 11. However, Amazon insists on using my address as the shipping address as an excuse for not fulfilling the terms of service. "I think whether it's a transshipment address or not, if the goods are not received, the transaction will not be completed.". I request Amazon to refund me the original payment method.account order tracking number:9361289716318948775732
Business Response
Date: 03/30/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see the concern you have shared with reference the delivery on your Order ID: *******************, we will not be able to issue a refund at this time.

The response you received was correct, as we believe the order was delivered to the correct location. In particular we have considered specific information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities and the shipping carrier to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed within 45 days of the delivery date and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This happened a couple of weeks ago. I purchased a cherry purse it broke and fell on the train tracks and I could not get it. Today I was told I would receive a refund to my giftcard. No Amazon reps are disconnecting communication and telling me lies.
Business Response
Date: 03/19/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for incorrect information you've received from our customer service associate regarding the refund.

I've forward this incident to their leadership team, they'll look into this and will surely take necessary action on agent who provided wrong information.

In this case, we wont be able to provide refund/replacement for the item without the return. Even if we want to create a refund request for the item, system will not allow us to initiate a request. Hope you will understand our limitations.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Complaint: 19617793

I am rejecting this response because: It is in writing so it is supposed to be honored at tond that is part of the consumer laws. What happened to the customer is supposed to be right. You can give me a giftcard

Sincerely,

***************************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/22 ORDER # ***-5099943-6526655 was placed for Beats Earbuds. This was a Christmas gift, it showed up in a box that was crushed by another box (from Amazon) on top of it and was left off the front porch in the rain. The packaging box and the box including the beats were severely crushed and water damaged but luckily the headphones/charger/buds have enough packaging inside the box to keep it safe (unsure if working, didn't test). So because of all this I wrote in and explained I was irritated because it ruined a Christmas gift and I'd like to ship it back. Was given a *** barcode, left it on my steps and it went away. A few weeks went by and nothing happened so I asked what happened with my return and was told it wasn't received and I said I put it on the front doorstep with barcode on it and it was taken and I was told to just "wait" as it may take time. Another week or so go by and the box shows back up at my front door. This time I let them know what happened and that they literally just sent it back and asked to drop it off inside a *** store and was told "no you can only do **********" so I waited the next day (took off work) and personally handed the box to the worker. Now the return goes through but I'm charged a "restocking" fee because it was late, but literally was only late because they took it back repacked it and sent it back to me. So I complain and am told they'll take care of the fee as a one time courteousy and than I get a new email saying that the earbuds are apparently not the correct serial? So I fill out a form for them because I sent back (twice) the same item I received and now they are trying to charge me for an item they can't even prove the serial on because they "throw it away". Basically someone messed up when shipping it or when they saw a pair of earbuds without a case and no serial they probably just entered no serial and tossed them. Either way they made a mistake and are trying to play games.
Business Response
Date: 03/19/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return on your Order ID: *******************; I have reviewed the previous contacts you had with us in detail. We have issued a full refund for the retrocharged amount.

The refund was issued on Saturday, March 18, 2023 to your Amazon.com Store Card, you should see the refund in the next 3-5 business days.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order #***-3195698-1333831 was suppose to be delivered or says delivered March 16th and I did not receive it I needed those items for a certain day, which is quit upsetting Im not being offered a redelivery or refund which is ridiculous because I dont see how this is my fault theres no proof of delivery I didnt get a picture or nothing ! **************** is horrible and such an inconvenience customer service at ******************** is no help.
Business Response
Date: 03/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from Order ID: *******************.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the packages were delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities and the shipping carrier to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed within 45 days of the delivery date and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, I received an email on December 6, 2022, and Amazon informed me that my Amazon seller account has been suspended because Amazon cannot verify the file of a credit card. Please apologize and restore my account for this, thank you. Due to Amazon's mistakes, I could not log in to my Amazon backstage for several months, which caused my business to be seriously damaged! Please restore my account immediately to stop the violation of my rights.1. My credit card number is ****************, and the validity period is July 7, ******. My credit card has been stolen before. I have applied to the bank for another credit card, but I forgot to cancel this credit card on the Amazon website. This may cause Amazon to question my credit card.3. Since opening, I have never started a refund or approved order refund, so I cannot abuse the credit card payment function.4. My Amazon account was registered on August 20, 2022, and my credit card was also added at the time. My Amazon account should have been suspended, not in December 2022. So all this is a misunderstanding.5. My Amazon account was verified by the video on August 26. My business license, ID card and credit card have been verified during the verification process. All this is normal, my account can only pass.6. Amazon was successfully deducted from this payment on September 1, 2022, indicating that the credit card was normal, and after verification, it can be successfully deducted.7. I promise that I will never use the credit card of **************** in the future. I will use a new credit card, which will unlocked my misunderstanding with Amazon to the greatest extent.I provided some evidence in the attachment, please check, thank you.My Amazon account is ****************** look forward to your letter!
Business Response
Date: 05/19/2023
Hello,

We have reviewed this account and the information provided. We have determined that this seller *** not sell on Amazon as their account *** have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon marked that a package was delivered directly - handed to resident on March 16, 2023 at ***************************************************************. I was out of the state on this date (in *********, ** - see anttached receipt) and could not have taken control of this package. I can provide more documentation as needed. There are no other residents at this address and package cant be found in the building). I called Amazon and they told me they could not issue refund or send new item as it was marked delivered. SMH as delivery to myself was impossible and Amazon committed fraud in stating they delivered package directly to me when I was not in the same state at the time of delivery. Amazon said I needed to file a police report and nothing would be done to compensate me for the package as it was delivered. Please address mailing fraud with Amazon. I am requesting a refund for missing item. Amazon refused to escalate claims of fraud and my concern with delivery person to Amazon.Need refund for levoit air purifier model 300s -> paid $95.81 plus tax
Business Response
Date: 03/19/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery service. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been contact amazon because the drivers from amazon prime doesn't follow instruccion, which say please delivery at my door, packages getting stolen from the mail room which is also the entrance of the building which is next to the street, one time a driver from amazon prime push me because I told him to delivery the packages at people doors he said not I do not want to do it and push me to get out the building I report this and there still delivery al the Mail room (lobby) I DO NOT LIVE IN THE MAIL ROOM, I live in unit 102, how ever there said my package was successful delivery, how can be successful deliver??? I DO ASK FOR COMPENSATION OR MONEY OR ANYTHING I ONLY ASK refund my money for a heater I bought, the first one was making noise so amazon replace the heater for the one got stolen, my father 80 years old with alzheimer need to be warm so I got another from ******** another solucion is to get my package deliver to a different location, I wonder amazon wants me to buy another place??? Also ****** from Amazon leader team told me sorry to inform you that yes you lost your money $72.75 1- it is not my fault the packages got stolen because I told them not to leave my packages at the mail room 2- I dont leave in the mail room so My package was not successful deliver at unit 102 3- the term and condition said when I buy thing at amazon under my risk of lost how ever it was never deliver to my house so how I can be responsable for something was not deliver to my place 4- I just want my money back $72.75 5- the one is broken I do not going to returned until it is for sure I getting my money back, mean I bought a broken heater for $72.75.6- I made a police report because is not the first time things getting stolen from the Mail room, police report # SLAT - 182
Business Response
Date: 03/19/2023
Hello ********,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you are being experienced with your order deliveries.

Upon checking, I do not see any delivery issues being reported from the account with this email address.

In this case, I would request you to write back to us with the complete order details (Order No, Item name) from the account associated with Amazon, to investigate further.

Awaiting for your response. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/23/2023

Complaint: 19617604

I am rejecting this response because:

Item name:
26" Space Heater for Indoor Use
Orden number: 113-6210117-7622632

1- you wrote "I do not see any delivery issue" excuse me but I dont live in a lobby or mail room, sorry one if your supervisor told me It was successful delivery, my question is this: is this look like a unit number 102 like is show in my account?, can you please explain? was this is a successful deliver?. I call so many time to Amazon regarding your drivers that always leave the packages on the mailroom even the president for HOA here already contact amazon. The police already now about this, and when I tried to tell one of your drivers to please delivery to each house like he suppose he did not want to do it instead he push me so he can leave the mailroom which is in the lobby which is also the main door where people goes in and out from the street to the complex

2- I did not returned the original heater because the replacement is missing because was delivery to a mailroom not to my house and some ine took it, so how you want me to keep something I dont have and returned the one that make a noise

4- I want to make sure you gonna refund of my money because another of your supervisor team leader told me "sorry, Yes you lost your money".

5- the police (police report SLAT - 182) already know that you drivers dont delivery to people unit lately our town have more report of stolen packages; I called amazon so many times, i even talked to someone from amazon delivery department and his answer was " sorry I know the problem is going in your complex regarding stolen packages but we dont have drivers to replace them with drivers that actually delivery to customer houses (doors).like this (just a few drivers do it). THIS IS SUCCESSFULLY DELIVER at my door

6- We have a note at the main door/lobby door/mail room door from our Hacienda HOA (*************************************************) I attach proof of the mailroom, you

Sincerely,

*********************************
Business Response
Date: 03/28/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to that you havent received your item from order #***-6210117-7622632.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

We advise you to contact your local authorities in order to pursue this matter further:

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

*  - The delivery address regarding this incident.
*  - The items were delivered according to the carrier tracking.
*  - The report was created for stolen items/theft/larceny/ or other similar crime.
*  - The status of the report is completed or closed.
*  - The date the report was created.

Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before April 30, 2023 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to request your assistance in unlocking my Amazon account. Unfortunately, I have been unable to access my account for a month now, and I believe that it may have been locked due to an error or misunderstanding. I have been notified that my account has been locked due to a violation of your "Terms and Conditions" related to the Amazon gift card or Amazon gift card balance that I was using. But as you requested, I have submitted all information documents you need including: Personal ID and passport, Credit card and bank statement, Gift Card receipts and physical images. I am not aware of any violation on my part, and I would like to resolve this matter as soon as possible. I use Amazon for personal purposes, and the inability to access my account is causing significant inconvenience.As a longtime customer of **********************, I take the terms and conditions of the platform very seriously and have never intended to violate them in any way. I believe that this may be a misunderstanding, and I would appreciate your help in resolving the issue and unlocking my account.I kindly request that you provide me with more information about the nature of the violation and how I can rectify the situation. I am willing to take any necessary steps to ensure that my account is in compliance with your terms and conditions.I understand that Amazon takes the protection of its platform and customers seriously, and I respect the measures in place to ensure the integrity of the system. However, I would like to resolve this issue and regain access to my account as soon as possible.Thank you for your time and attention to this matter. I look forward to hearing from you soon.Account email: ********************* Account name: *********************** Billing address: FLAT ****************************************************************************************************************************** Account phone number:************ Sincerely,***********************
Business Response
Date: 04/03/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 3 April, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 04/03/2023

Complaint: 19617566

I am rejecting this response because: They send email and told me please sign in to your Amazon account and follow the on-screen instructions to upload the gift card purchase receipts., but when I sign in my accout, there is no opion to upload. Just "more information required".

Sincerely,

***********************
Business Response
Date: 04/10/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,

Amazon.com
Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a few items from Amazon on March 13th. It was scheduled to be delivered on the following day. For the past few years when Amazon uses their own shipper to deliver my items, I've had to make a complaints about my stuff being stolen when it is not handed to someone in my apartment. I live in *** where there is no such thing of a secure location in my building. If something is left at your door it gets stolen. So on the 14th of March all three of my packages were stolen. I don't know what the delivery person did. All I know that I had people at home and it was never given to anyone in my apartment. When I made my complaint to Amazon about my stolen packages they said that the shipper marked it as delivered. And the geotag says that was delivered to my location. I am not suggesting that they are lying about it being delivered to my building but, to who did they give it to and what apartment/area of my apartment building did they put it?My building is open and not secure. I have neighbors with signs that says "please do not leave packages unattended". When I place an order there is an option to put special instructions. I wrote not to leave my stuff unattended and please redeliver if no one is home. That message falls on deaf ears.I am being punished because I can't keep a secure location in a public space. What was suggested to me when I made the complaint is to use another address to get my things delivered. Why do I have to go to an Amazon locker that I have to travel to on public transportation to receive my stuff when all they have to do is not leave my things anywhere or to anyone other than my home? So yes, my packages are being brought to my apartment building (which is 15 floors and has 8 apartments on each floor) and the geotag is correct. But delivery persons have given my stuff to "reception" (which there is none) or to some random person in my building or just being left unattended in front of my apartment door or in the lobby.
Business Response
Date: 03/19/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that as the order tracking shows delivered at the provided address, we'll not be able to take any action on it from our end.

Also, I suggest you to use the Amazon locker in order avoid any such order delivery issues going further as there is no mail room or a secure place to deliver the packages.

We'll make sure that the order delivery instructions are followed upon order delivery.

As we're unable to take any action on the refund from our end, you can contact the bank and check for the possible options to get the amount reverted.

If there was any other alternative from our end, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:03/18/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a custom t shirt off Amazon, found out it wouldnt come as originally listed on the order, upon contacting Amazon chat, I learned this is coming from ***** and its a third party vendor. I did not agree to any products being shipped from *****. This is classic bait and switch tactics used by Amazon to pass on cheap ******* merchandise on customers.
Business Response
Date: 03/20/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have placed an order #***-7678899-6345805 with 'CRAZZONE CLOTHES', a seller on our website but want to have the order cancelled and refunded as the items were shipping from *****. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order and see that the items were already shipped out by the seller. In this case, once the order is delivered, you may create a return on the order to return the item back to the seller for a refund.

To return the item, go to our *********************: **************************************

The ********************* will guide you through the process and give you options for getting the item returned back to the seller.

You may refer our help pages to get help in create a return with the seller: ************************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/20/2023

Complaint: 19617447

I am rejecting this response because: THE ***** NEVER WERE RECEIVED THAT WAS WHAT triggered the origins of this complaint. That went unanswered.

Sincerely,

***********************
Business Response
Date: 03/23/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the trouble caused with the order #***-7678899-6345805.

I've reviewed the details and see that our support team has already refunded the item on March 22, 2023 to your account as gift card balance.

I see that you have used the gift card balance on the order #***-3248828-0597837.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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