Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,457 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card was taken over by a fraudster and they have my whole card number ending in **** and I call into Amazon customer service and they wouldnt assist me or blacklist the credit card and the lady was rude and I explain to her if they dont assist me or the thief take over my credit card there are tons of charges on it then I will take legal actions against Amazon and well Fargo Please blacklist my Mastercard ending in **** I will display the whole card number later I will disclose a screenshot of the fraudulent transaction
Business Response
Date: 03/20/2023
Hello Jermmie,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the card.

I can understand your card details are compromised. In this case, you can directly reach out to the bank so that they can block your card, cancel and issue you a new one so that the old one will no longer be used. Its the bank which can take the action. Once the card is blocked, they cannot order on Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a small item on Amazon and was told that it would *********** weeks to deliver AFTER I had already purchased. I immediately attempted to cancel the order with Amazon. They said they could not cancel because the item was already in shipping mode. Four (4) days later, I checked on the item and it still was in order phase, NOT in shipping phase yet. So, I contacted Amazon again in attempt to cancel order and again, they told me they couldn't because it was already in the shipping phase. I told them it was NOT in the shipping phase yet because I had just checked. A 6 week delivery time is not acceptable. I explained that to them. Nevertheless, they still refused to cancel the order. Additionally, they continue to lie about the item. This is ridiculous and not acceptable. *************************** P.S. Why the heck do you feel that you need the right to view my academic records in order to file a complaint?! And why don't I have the right to REFUSE ****** to my academic and personal information just to file a complaint? What deal do you have worked out with big tech to ****** my data and illegally disperse and use against me in some way? How much money are you making selling this data? For the record, I DO NOT grant ****** to ANY personal or academic or ANY data of any type about myself to the BBB or any entity of the BBB. By checking the boxes below, I am only doing so because I am forced to relinquish my rights in order to submit the complaint. That alone should be ILLEGAL! Obviously, your're just as corrupt as corporate America. Pathetic.
Business Response
Date: 03/20/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the estimated delivery date provided was Monday, April 3, 2023 - Wednesday, April 12, 2023. I see that the the item is in shipping process. Once the item is shipped, you will receive an email confirmation. Our customer service did try to cancel the order. However was unable to do so.

I would request you to please wait till the estimated delivery date before we can take further action on this order.

We're sorry once again for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been lied to multiple times after 3 weeks of go around with them. My son ordered a desk using there feature of where it will go like a photoshop deal. I took a tape measure later that day and noticed it wouldn't fit. I hit return immediately and the third party seller shipped it anyways. It showed up with a damaged box and so I called Amazon and they said take it to *** who wanted ****** dollars to ship it back I told Amazon I can't afford to ship it back. They told me no worries we will have someone pick it up Tuesday so I left it on my porch so I came home and it was still there so I called again they tried to claim they never said that and they will have a prepaid tag sent to the house from the seller (which to this day I still never heard from there seller) which never showed up. So then I call back and the tell me there going to make a to z claim for it the next day I get a email saying once again I have to pay for the shipping upfront. ( what part of I don't have a extra 168 dollars to ship this thing back don't they understand!) So I call back again and they tell me there was a prepaid label waiting for me in orders box so I open it up and tell the lady no it says postage due on that label she says no you bring it to **** and it's paid so that's what I did today once again another lie. I called them and the told me to going to put in another Atoz claim and I should wait another week. By the way this thing weigh 60lbs and I have bad back and now I have drag this thing again
Business Response
Date: 04/01/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

As mentioned by the customer service, as more than 60 days passed, you will need to contact the carrier and file a claim. Further, I also see that you've disputed the charges with the bank and was resolved in Amazon's favor. For more information, I would request you to please contact the bank so that they can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/03/2023

Complaint: 19618548

I am rejecting this response because:
It has not been 69 day since purchased so you absolutely no clue what your talking about. By the way my name is ******* as you wrote. I was force's to pay the shipping back. I'm appalled at your reply.

Sincerely,

*******************************
Initial Complaint
Date:03/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear KINDLE DIRECT PUBLISHING,On the 29th of June 2022 the kdp content review team terminated my account by error.The content review team stated that I have manipulated the kdp services in order to have more pages read through kindle unlimited.But I'm not enrolled in any kindle unlimited plan, you can simply check my amazon account.Furthermore I have never bought any of my books published in the kdp platform.It's very sad to see that my account got terminated by error.I hope you can reactivate my account as soon as possible.Feel free to contact me if you have any questions.Regards,Vandim ***** ********* ******************************
Business Response
Date: 03/23/2023
On 3/16, a member of the *** Executive Customer Relations team reached out to the publisher advising that the termination of the account had been re-reviewed, and that the decision is being upheld. Since this is our final decision, we won't be offering the publisher further insight or action on the matter.
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2023, I paid $59 for a new watch case press. I received a used on. When I contacted Amazon, they said if I agree to keep the used item, they would give me two Promotion Credits, totaling $25 and they sent me an email confirming the offer. When I checked on the credit, it was for $5. When I contacted them, they said the most they can give is $5. I returned the item. I want the $25 I was promised, in writing.
Business Response
Date: 03/20/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a $25.00 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are "nonrefundable". For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 03/21/2023

I would like to thank-you for your help in resolving my dispute with Amazon.

As I mentioned, I was told, by Amazon, I would receive $25 in promotion credits for keeping a used item they shipped and I paid for a new item. They would not honor their email and I asked you to help.

I am glad to announce they did honor their promise and I received the credit.
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of chairs. One of the chairs arrived defective. Amazon won't replace the chair or come pick it up.
Business Response
Date: 05/04/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that an A-to-z claim was granted and a full refund of $252.59 was issued on Thursday, March 23, 2023. The refund should have been seen within 5 business days from the date of refund.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/26/1022 I ordered two Hankook Tires from Amazon that were to be delivered to their authorized installer, Tire Choice #****, ***************. The total cost of the tires plus installation, tax and disposal fee was $1,285.40. The tires were delivered to Tire Choice on 10/28/2022 but were returned to Amazon by the installer because they claimed that they did not have the proper equipment to install the tires. *** tracking information shows that the tires were then shipped back to the Amazon facility in *******, ** and delivered there at 3:59PM, 11/2/2022. Numerous requests for a refund have been unsuccessful. Numerous chats and phone calls to Amazon customer service have resulted in rude responses and either an unwillingness or inability to fix the problem. A claim for reimbursement through my bank was also denied by Amazon. Attached are order details and shipment tracking information. Any help you can provide to resolve this matter will be greatly appreciated.
Business Response
Date: 03/19/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us regarding the return of the tires after the installer refused the order. We have reviewed the matter on your appeal in detail and regret the inconvenience.

A refund has been requested after a detailed review and should show up in the next 3-5 business days on your original payment method. You should see two refunds of $642.70 on the order details page.

Once the refund is issued, you can view details of the completed refund on your Amazon.com account:
****************************************************************************************;

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $5.99 shipping and handling plus **** sales tax for an order that was nore than $25. The order is 112-3033122-276027. I was promised the refund difference of $6.35 but I haven't yet received it. I would like to receive the $6.35 shipping and handling and sales tax difference.
Business Response
Date: 03/19/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the shipping charges on Order ID: *******************. The charge was correct and we will not be able to issue any refunds in this matter.

The order was placed with Standard Shipping which is chargeable and the corresponding tax would also apply.

To take advantage of free shipping:
1. Place at least $25 of eligible products in your Shopping Cart. Any item fulfilled by Amazon that indicates free shipping on the product detail page count towards the threshold.
2. Proceed to checkout
3. Ship your items to a single U.S. delivery address in the 50 states (territories not eligible)
4. Select "Group my items into as few shipments as possible" as your shipping preference
5. Select "FREE Shipping" as your shipping speed on the shipping options page
6. Place your order, and enjoy free shipping. Your order will be delivered 5-8 days after all of your items are available to ship.

Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items. More details about this shipping option are available on our Help pages:
************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/21/2023

Complaint: 19617966

I am rejecting this response because: This order was originally combined with other orders and I spent more than $25. I would like the promised refund of $6.35.

Sincerely,

***********************
Initial Complaint
Date:03/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a frequent purchaser on Amazon and was very disappointed this week with their handling of my returns and refunds. On Monday March 13, I had purchased a Cusinart Grill for ******. I pay Amazon Prime and was expecting my package the next day. On March 14 it showed delivered so I went to concierge and they told me my package was not there. I contacted Amazon and ****** (the person I spoke to) gave a partial refund on my order of ***** due to lateness of arrival. She did this incorrectly, as it was not supposed to be a partial refund but rather a credit from Amazon for tardiness and their mistake of leaving it on the truck. The next day, I recieved my package and the box was damaged and product seemed used. I contacted Amazon and the person I spoke to told me he would give me a full refund. I recieved a refund of ******, however I was supposed to recieve a refund of ******. Due to ******* partial refund instead of a credit, they short cut me my money. I reached out regarding this and spoke to about 9 different people, as not ONE of the representatives was able to refund me my money correctly. They told me they would put it as a promotional credit on my Amazon account, however, I asked for it to be on my original payment card as it was due to their error. During my chats and phonecalls, I also inquired about my Pocket Chart refund of ***** that they hadnt refunded yet. One of the representatives refunded ***** of that purchase on my Amazon account, not sure what happened with the rest of my money. I contacted again and they added **** to my Amazon account. When the ***** should have been refunded on my card. Now I have ***** on my Amazon account and am still MISSING my ***** refund for my Cuisinart Grill. I am so disgusted with their service. Not one of 10 people were able to refund me my money correctly and having to contact them so many times is frustrating. I want my full refund (*****) back and on my personal debit card. I should be compensated for wasted time.
Business Response
Date: 03/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared due to the misunderstanding on your refunds and have researched the matter in detail. I can confirm the correct refunds were issued.

We will not be able to issue any further refunds or compensation on the orders 702-5011598-5354660 and 702-0484505-0881801.

Regarding the Cuisinart refund on Order ID: *******************, two separate refunds of CDN$16.95 and CDN$139.44 were issued on Tuesday, March 14, 2023 and Thursday, March 16, 2023 respectively. The total refund was CDN$156.39. About the Pocket Chart refund, the refund of CDN$22.59 was issued on Saturday, March 18, 2023 to the original payment method.

You should see these refunds in 3-5 days of issue on the payment method used for these orders.

Regarding the returns, please make sure these items are returned using the free prepaid return labels issued to you. If they do not reach us, you may be charged back for the refund.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This person did not give me the correct details regarding my refund, I reached out and RESTATED the issue. Somebody got back to me regarding the refund total and it was fine.

Sincerely,

*****************************
Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has gone to 2FA authorization. I am locked out of my account and NO ONE seems to be able to help. I just spent 23 minutes on the phone on hold for a supervisor and no one is there when they answer. I have made several phone calls. I got this email (partial):We have already secured your account and sent you an email confirmation. We previously performed the following actions to protect your information:-- Disabled the password to your account.-- Reversed any modifications made by this party.-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.-- Disabled the Two Step Verification in your account. Please reactivate if appropriate.NONE OF THIS HAD BEEN DONE.
Business Response
Date: 03/19/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you had regarding accessing your account and have reviewed the previous conversations in detail. I am glad you were able to regain access to your account. While we regret the inconvenience caused, we will not be able to issue any credits.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. I share a few recommendations to help keep your account more secure:
1. Make sure that you have both an up-to-date email address and phone number attached to your account. This helps us get in touch with you when we need to confirm a new action or log into the account. You can do this by clicking on "Your Account" and then "Login & Security."
2. Make sure that your addresses and payment methods are up to date. This information is sometimes used for security confirmation processes. You can do this by clicking on "Your Account" and then "Your Payments" and "Your Addresses."
3. Download the Amazon shopping app and enable push notifications. This is another way that you maintain control over your account access. You can do this by tapping on the menu in the bottom right-hand corner of the application. Then tap on "Settings" then "Notifications" and turn on the switch for "Important Messages Alerts."

For more information and tips regarding your account security, please visit amazon.com/security.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/21/2023

Complaint: 19617903

I am rejecting this response because:
This line in their response, to me, says "We are not really sorry for your inconvenience. We feel like your time which we wasted is of no value".
"While we regret the inconvenience caused, we will not be able to issue any credits"
I consider this an insult. Not only that, it just bad business. I was hoping for a $100 credit.
Since they refused that, I went in and cancelled all 6 of the prime add ons I was subscribed to at around $10/month each.
That's a $720 annual loss to their sales income.
This complaint cannot be resolved; there is no resolution for that degree of rude and stupid.

Sincerely,

*************************

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