Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item was purchased via Amazon but was the wrong item. The items was received 3/14/23. I closed out my Amazon account due to blatant theft and disregard of customer service, shortly thereafter. So when I contact them for a return label or how to return the item (Amazon supervisor ****) refused because I no longer have an account with the company, btw this isn't in the company return policy. Then instructions me to call back to info Amazon reps ********* ************** to inform Amazon has NO complaints department. BTW I called 4xs for them to refuse to answer a complaint contact info request as well as refunding my money.
Business Response
Date: 03/28/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the return of the item. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 03/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Ive emailed merchant the order ID as well as including it here
Sincerely
Your Amazon.com order #***-3202751-1206629
*****************************.
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I had redeemed a Amazon gift card of $45 on my Amazon account, and then I had placed an order with that gift card. But, after placing of the order, unfortunately Amazon put my Amazon account as well as my $45 gift card on hold. And they asked me to submit the proof of the gift card. So, I submitted the proof of the gift card. But, even that they have not removed the hold from my account. So, I request Amazon to remove hold from my account as soon as possible so that I can use my gift card of $45.My registered email id- ******************** My registered phone number: **************
Business Response
Date: 04/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
Amazon.com
Customer Answer
Date: 04/08/2023

Complaint: 19614235

I am rejecting this response because: I had provided all the proof related to the gift card due to which my account is on hold. I request Amazon to recheck my details and ask me for any other details. I am here to give you any details

Sincerely,

***************
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/14/23 I place a order on amazon for 5 **** gift cards three $200 cards and one for $100 another for $50. I received my order on 3/15/23. after opening up all the cards I discovered the three $200 **** gift cards did not work so i call amazon customer service to report this issue. after explaining to the agent what was going on with the cards she said she could refund me the money back or either replace the cards. so i ask her how long would it take for me to receive the replacement cards? she said she would have to let me speak with another department tell me about how long it would take for me to receive the replacement cards. well after she transferred me to the other department they said my order wasnt eligible for a return or replacement. and they recommend that i call the number on the back of the gift cards and report the problem to them. so i did call the number on the back of the card which was gift card mall phone number i explain to the agent that i bought the cards off amazon.com and im not able to use any of the $200 **** cards that i purchase. he ask for the last 4 digits off of the front of the cards as well as the serial number from the back of each card. after checking each of them individually he stated that none of the cards were activated. the agent told me to take the cards back to amazon to have the cards activated. well i told him what amazon told me that i couldnt return the cards. and he said that it was nothing he could do because all 3 of the $200 **** cards were not activated. so i did call amazon back and told them what the agent from gift card mall said and amazon again told me that it is nothing they can do. after receiving no help from either party I discovered that my order invoice serial numbers of the 3 $200 gift cards was different from the ones i received. so that mean amazon sent me the wrong cards. so I immediately notified amazon of this error. but they told me its nothing they can do. so im out of over $600.
Customer Answer
Date: 03/19/2023
From: ************************* <**************************>
Sent: Sunday, March 19, 2023 8:05 AM
To: Resolutions <*****************************************>
Subject: Re: You have a new message from the BBB

Amazon is asking me to email them with my order number so they can verify that it is me. so do I email them with the bbb case number that you have assign to me as well?
Business Response
Date: 03/19/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** they have not offer a resolution. They are requesting that I submit my order number via my email address that is connected to my amazon account for verification. I have already done this also I included a copy of a email that i sent to them which came from my email address that is connected to my amazon account which also has the order number on it. that was included as one of the documents I attached when I file my complaint if they would look through the documents that I file with this complaint they would see it. but anyway my email address to my amazon account is ************************** and the order number that im filing this complaint about is
111-7696243-7575435

Sincerely,

*************************
Customer Answer
Date: 03/21/2023
I ************************* would like to respectfully request to have complaint number ******** to be reopen due to this complaint was never

resolve nor has Amazon offered any kind of ************* was a error on my behalf submitting the wrong button.
Business Response
Date: 03/23/2023
Hello,

Greetings from Amazon Customer Service,

Hope you are doing well.

The 3 Gift cards you had purchased from Amazon state they are : Target Gift Card (Consumables Physical Gift Cards).

Since all the 3 Gift cards for :
$200 **** Gift Card (plus $6.95 Purchase Fee) are having the wrong code and you are unable to use them online, please do contact Target to get further assistance.

Thanks for your patience and understanding.
Customer Answer
Date: 03/23/2023

Complaint: 19614174

I am rejecting this response because: I purchase these 3 gift cards off of your website amazon.com not target I paid amazon $206.95 for each of these cards. It should be your responsibility to make sure I receive the correct merchandise that I paid you for. I have given you proof showing that the 3 $200 **** gift cards that you sent me the serial numbers do not match with my order invoice. I dont understand why you want accept accountability for delivering me the incorrect cards. I didnt purchase these cards off of target I dont understand why you keep mentioning them. if target supplied your warehouse with invalid **** gift cards I would think as a major business you would reach out to them and explain that someone purchase their product that you are selling on your website that is invalid or wasnt process correctly either way as a customer I think its very very unfair that I purchase these 3 $200 **** gift cards off of your website and didnt receive what I paid for but you still kept my money and refuse to refund my money or either replace the cards. we are talking about over $600 as of now im out of I cant afford for you to take money from me like this I have bills to pay.
Sincerely,

*************************
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've made purchases through amazon.com and my purchases are never delivered on the guarenteed delivery date even when paying extra for the faster shipping. My purchase of a queen *** frame is supposed to be out for delivery today and be delivered by 10pm tonight. I have the guarntee delivery date screenshot. Me and my wife tore our ***room apart expecting to have our new *** tonight, but will have to sleep on a concrete floor because of Amazon's failure to deliver
Business Response
Date: 03/30/2023
Hello,

I'm *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, I see that the package was delivered to you on Guaranteed Delivery Date Friday, March 17, 2023.

As per the tracking information, I see that the package was delivered to you on Friday, March 17 at 5:25 PM; Package delivered near the front door or porch.

I hope this information helps.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase from Amazon, a promised set of two "perfect" 4XS Waist Trainers, several times since 2021. I'd like the two promised perfect trainers sent out in the mail today.
Business Response
Date: 04/23/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. To help you with this, I have escalated the issue to our internal team.

Upon checking the order details, I see that the internal team has denied any further concession on the order, as the return window for this item was Expired on April 7, 2021.

In this case, for more help, we kindly request you to contact the manufacturer of the item.

We apologize for the inconvenience, and appreciate your patience.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19613572

I am rejecting this response because:
This representative does not comprehend the fact that it is not a "return".

PERIOD.

This is a promise from EcoWalson, AFTER I purchased, they created XXXXS (4XS) 18-Inch Waist Trainer. Then, after they promised to be perfect, stated they would send two more trainers.

Does Amazon not read and understand the messages between EcoWalson and I on Amazon Message Center?

Sincerely,

*************************
Customer Answer
Date: 05/19/2023
From: ********************** <**********************>
Sent: Friday, *** 19, 2023 4:48 AM
To: Accredited Business Resolutions Team <****************************************>
Subject: Fwd: A Message From Amazon Payment Method Support

************************;

Lady Savage Red

________________________________________
From: cs-****************************** <cs-******************************>
Sent: Monday, *** 15, 2023, 6:08 AM
To: ********************** <**********************>
Subject: A Message From Amazon Payment Method Support

Your Account
********************

Message From Customer Service

Hello,

I've created a replacement for you at no additional charge. Here are the details:

The guarantee deliver date will be *** 18,2023

We look forward to seeing you again soon.

Best regards,
**********
Amazon.com

Business Response
Date: 06/08/2023
Hello Ms ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand my colleague ******** has already looked into this and informed we cannot take any action as the order #***-7574278-8753830 is placed in March 7, 2021.

We've forwarded your feedback about the seller to our business team for further review. We investigate each report received and take appropriate action. However, we won't be able to release the outcome of the investigation.

As we're unable to take any action on this order, as a One time exception, I can add $30.00 to your Amazon gift card balance. Reply to this email and let ** know, if you'd like ** to proceed with it.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The $30 Amazon Credit is better than nothing, as what was promised was originally two trainers, which adds up to about $71.49. **** did promise $50.
I will accept your $30.

Sincerely,

*************************
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account: ************************ Order number: #***-3563067-5242604 Applied $50 off promotional credit to an order, order did not ship for 4 months, order was cancelled by Amazon after promotion already expired.I requested Amazon to reimburse me the $50 promotional credit or exchange for alternative items/credits of equivalent value. They rejected every offer. Contacted Amazon multiple times regarding this issue over the course of 4 months even before order was cancelled by them to see what could be done since I was skeptical this order would ship at that point. They assured me item would be shipped and will not be cancelled. This did not happen. And even after they cancelled the order they refused to do anything about it as you can see in the screenshots I submitted.According to this page:***************************************************************************************** "If you use a promotional certificate for a purchase on Amazon.ca and the order is cancelled (by us or by you), the promotional certificate returns to you to be applied to your next order." I should be able to get my credit back.
Business Response
Date: 03/21/2023
Hello,

I'm *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* cancellation. To help you with this, I've issued a $50.00 promotional credit to your Amazon.ca account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.ca and does not require a claim code. Note that promotional credits are one-time use credits and, once applied to an order, are non-refundable.

Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.
For more information about promotional credits, including the terms and conditions of use, go to:
******************************************

I hope this information helps.

Regards,

Mahesh. *****
Amazon.com
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I am writing regarding my advertisement that Amazon unlawfully stopped. I have contacted Seller Support about this, but they do not seem to care. I hope you will listen and make the right decision.All the responses I received while talking to Seller Support recommended me to improve my account health metrics. However, my account health is in good standing. I do not understand the reason for the suspension. Therefore, I strongly believe that this ad suspension is baseless. If there is a reason, Seller Support would already tell it to me. Since they are hiding it for no apparent reason, I am sure that theres no reason at all.So I ask Executive Team to review my case and see for yourself that my account is in good standing and that this ad suspension is baseless and unfair. Best regards.
Business Response
Date: 03/19/2023
I have sent a request to the responsible team that would address the seller's concern. Please allow ***** hours for a response from the responsible team. Thanks.
Initial Complaint
Date:03/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is for order#***-0696630-8040257. It was a 2 game controllers for a nes mini classic that I ordered on March 1, 2023 & was supposed to arrive on March 6, 2023. When March 6, 2023 came, the item was not delivered nor did it have tracking, I contacted Amazon and was told to wait & I was given this statement each day after I reached out until March 10, 2023. On this date, I was told the same thing but I had enough, through a conversation via live chat, the rep refunded me my money & told/promised me I would be receiving $50 in promo credit for the inconvenience ($10 each day from March 6, 2023 to March 10, 2023). The problem is were got disconnected during the process & when I got back on live chat each rep that reviewed the notes saw & understood the credits were promised & was being worked on, but they refused to process/finish what the other rep promised & started. This was an issue that has yet to be resolved & all I am asking is the actions promised by amazon be taken care of. I love the company & will continue to use them for my personal & business uses. These controllers were for my game streaming & records that I get views & gain funding for, so they also caused an issue for me with that as it caused a lost of ****************** potentially earned.
Business Response
Date: 03/21/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-0696630-8040257.

Based on the results of our investigation, we aren't able to provide any further concessions (replacement or refund) for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Regards,

Mahesh. *****
Amazon.com
Customer Answer
Date: 03/21/2023

Complaint: 19613490

I am rejecting this response because: The gift credits & the the promo credit that I am talking about was in the process of being issued by the customer service representative before we were disconnected. The response to my complaint is irrelevant & unrelated. I am complaining about an action that was in the middle of being performed & they did not finish due to the fact that we were disconnected in the process of it. And when I tried to get other representatives to complete the task they did not & when I asked to be reconnected back to the representative that assured that they would issue that promo credits, the gift card credit refunds. This is an issue that needs to be corrected & resolved. I have 2 complaints reported to BBB for 2 different issues due to issues that were not resolved by promises made by representatives or being disconnected while they were trying to complete their promised solution for my issues.

Sincerely,

*************************
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a light box in February 2023, when it arrived the box was damaged, the box had moisture ************* appears to have signs of ************** The item itself had the same signs & the item was damaged & missing a part. I explained this to amazon & was told to trash or do whatever I wanted with the item because I expressed that returning it & not trashing it would be hazardous to return to their company because of the health issues mold could cause workers who might have to handle this. I was informed I would be refunded as a return less refund. A few days have passed & the return less refund was not processed. I was told to return the item that I was told to do whatever with or trash it because it was a safety risk to return & put into circulation. Eventually, I went through my trash to grab the *********** it because against my wishes because I felt that it wasn't right to take the safety of their employees for granted & put them at risk for handling materials that were unsafe and hazardous. I bagged it in 2 bags, labeled it safety issue and hazardous on it & was refunded my money finally. I think the issue I had is that I was told it was a return less refund and was told I would get a **************** of ******** I added onto the issue because I had to fix the item out the trans before trash pick up & then return it to a warehouse where we are still dealing with regular health issues, covid & new ******************** of something randomly. This was unacceptable, unprofessional &unethical. I love amazon, I use it for my personal & business use, but this request & demand was odd, reckless & showed little concern for the customer or the workers who would have to handle this item. I am requesting promo credit in the amount of the item, a refund amount in gift card credit for the item & a free replacement of the item due to the issues with the item, the packaging, the safety/hazard risk to myself & having to go in the trash for it. Order# ***-4846428-3073042
Business Response
Date: 03/22/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, I see that a full refund was issued for the item value. In this case, we are afraid that system does not allow us any further concession on the order.

However, as an one time exception for you, I have added $20.00 promotional credit on your account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

I hope this helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 04/03/2023
I believe more can be done
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a book on wednesday 15/03/23 with my Amazon account, that i had *********************************************************** *****. It costs roughly 26 usd (approximately), the order number was #***-9419674-0165026.A couple hours afther that, Amazon blocked my account. I tried verifying by ID and Credit card, with an email of the Gift card that I used, everything that amazon gives you to verify basically.And then, they blocked permanently my account "Hello,We have removed access to this Amazon.com account and canceled all open orders.We took these actions because our records show that this account is related to another account that was closed by Amazon. You will not be able to access your account, or place any orders. We also advise you not to open more Amazon accounts, because they will be closed automatically.Due to the proprietary nature of our business, we are unable to discuss other accounts with you."There are no ways to contact Amazon, like an e-mail, phone, or whatever in the website, and I can't reach to them. I'm very dissapointed If needed I'll upload the documents that verifys that this account belongs to me! thanks.
Business Response
Date: 04/10/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10 April, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you!!!! this was a lot easier than waiting for amazon.

Sincerely,

*************************

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