Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** made on 12/19/22 $305.64 total Contacted seller who refused return of the item with current condition and wanted original box which had already been discarded. Since this is a third party on Amazon a claim was submitted and was advised I should receive refund. I have yet to receive. I contacted Amazon once again. No success with solution.
Business Response
Date: 03/23/2023

Hello,
We have reviewed the issue filed for the Order ID and noticed that the Buyer wished to return the item for a refund.
A full refund has been issued to the Buyer in the amount of USD ****** on 3/23/2023. This refund has been processed to the Buyer in the original payment method.
In summary, Buyer has been refunded for the order.
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a voice message from Amazon stating there were charges for $1400 for a cellphone. I called several times and would get hung up on once I gave them my name. Eventually I was able to speak with someone and was told the phone was to be sent to an address in ********. I informed them I did not make the purchase and I had not ordered anything in over a year. I believe someone has hacked my accounts and my phones and computer. I have also just recently saw purchases for purchases on my bank statements for fast food purchases I did not make, that the bank is now looking into. I would like a complete review of my Amazon account.
Business Response
Date: 03/21/2023
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and understand your concerned regarding unknown charges. Im sorry for the trouble you had with this. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've forwarded the details to concerned team to determine what went wrong, so that we can take necessary measures for corrective action with regards to account security.

I suggest you to reset your amazon account password and contact your bank and dispute the charges for any unknown charges.

Thanks for your patience and understanding in this regard. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:03/20/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ************************. I am the owner of the BIELOTSERKOVETS **** KDP account **********************On February 8th, 2023, My KDP account was deactivated without explanation or the opportunity to appeal.I just started selling on Amazon KDP and only listed three products before the deactivation.I hired a lawyer, and she prepared the legal analysis (Quality Report). This report will prove and inspect possible violations of the Terms and Conditions of Amazon Policy. My lawyer concluded that none of the positions on my list might violate the above-mentioned policy. According to the attached legal analysis (Quality Report), such a punishment to terminate my account shall only be done with the previous recommendations and warnings. As of the listing day till termination, there are no official unaddressed warnings presented by Amazon to me. Considering the absence of a direct warning about the possible violation in my account, it should be reinstated. Please, help me reinstate my KDP account, BIELOTSERKOVETS **** KDP account **********************
Business Response
Date: 04/03/2023
On 2/9 and 4/2, Amazon Content review team reached out to Mr. *************** via email to inform that the *** account was terminated due to violation of our content guidelines. Hence, we are upholding the termination and will not reinstate the account.
Customer Answer
Date: 12/18/2024
Greetings!

My name is Bielotserkovets ****, and my email address is ******************** I am writing to you regarding my complaint #********, and I kindly request the opportunity to provide additional details. I also ask that you reopen the complaint and the case, and forward my response to the business for their review.
I sincerely apologize for not submitting my response within the allotted time frame. Unfortunately, due to a force majeure event, I lost access to my email and was physically unable to supplement my complaint or respond to the businesss reply. I am deeply grateful for any assistance you can provide in this matter.
Case Background:
On March 21, 2023, I filed a case through the BBB platform against Amazon KDP. On March 23, 2023, I received confirmation from the Amazon platform that my case would be reviewed and that I would receive a response. However, I have not received an official reply from Amazons support team regarding the resolution of my complaint.
I kindly request that Amazon KDP thoroughly review my complaint and allow me to provide new details and additional information to ensure a comprehensive understanding of my situation. This information may help facilitate a more informed decision on my case.
Additional Information and Case Overview:
My Amazon KDP account was mistakenly suspended on February 8, 2023. The suspension was reportedly due to metadata issues in my publications, specifically the duplication of the term "Book." However, technical limitations prevented me from modifying or removing the flagged terms. Despite multiple inquiries, Amazon KDP failed to address this issue, leading to an unjust suspension.
Timeline of Events:
? January 2023: Published two books:
? Valentines Day Word Search for Adults (ID: ****************
? Valentines Day Word Search for Kids (ID: ****************
? January 13 and 17, 2023: Amazon KDP flagged these publications, citing metadata issues that could mislead customers.
? January 14 and 15, 2023: I contacted KDP support, explaining that I could not address the flagged issues due to the books In Review status. This limitation is clearly outlined in Amazons Update Your Book Details Policy. My concerns were disregarded.
? January 25 and 26, 2023: Both books were approved by Amazon KDP, confirming compliance with their policies.
? February 8, 2023: My account was suspended, citing the same metadata issues that had already been resolved during the approval process.
Reasons for My Appeal:
? Despite multiple requests for assistance, Amazon KDP did not address the flagged metadata issues.
? Both books were reviewed and approved by Amazon, confirming compliance with their policies. (According to Amazons Book Status Policy). The subsequent suspension contradicts this approval process.
? The moderation process is intended to ensure compliance with *** policies. The approval gave me a reasonable expectation that my books adhered to Amazons standards. (According to Amazons Book Status Policy).
? There was no bad faith or intent to violate policies on my part. No user complaints were filed, and I was denied the opportunity to address any potential concerns.
? The suspension constitutes a breach of Amazons Kindle Direct Publishing Terms and Conditions, undermining principles of fairness and transparency.
I ask that you review my additions, as I have outlined my case in greater detail and expanded on the initial submission in this comprehensive appeal. I also request that you give me the chance to present this new information to the business for their review. Furthermore, I require the business to provide me with a substantive response to my complaint, as I have not yet received a final decision.
Thank you for your attention to this matter.
Sincerely,
Bielotserkovets ****
Email: ****************************
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order an item with same day delivery! The item then gets pushed back, then pushed back again. Checked the order today 3/20/23 and now the item undeliverable. Item never even shipped but yet Amazon took my money! Now Im forced to set and wait for up to two weeks for almost $600 to be refunded back to me. The payment was taken when the item and shipment was supposed to be happening! They have not tried to make it right at all. Only keep blowing me off. No explanation as to why I ask for the information of the third party to file a complaint no reply. So Im forced to file my complaint against Amazon.com since they are the ones that took money off my card and falsely sent shipping information for an item that never shipped! Ask for the money to be place back on my gift card so I can order another machine. Being told no they cant do that the item shipped. But yet I never received anything. No information on the item was available until it said undeliverable. Since the company messed they should have being doing what they could to make it right. Instead they treat me like Im a fly on the wall and my concerns me nothing. Their policies are to take the payment upon shipping but since said item never left the carrier I should t have to be waiting for up to two weeks, 3-5 days none of that for me to receive my money back. Cause they didnt wait to take payment till the item made it to my house. Should work both ways.
Business Response
Date: 03/21/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a backup Amazon ******* remote and the original remote broke. I cant get it to work and cant contact customer service. I cant figure out how. This is ridiculous and I cant believe a FAANG company would make it so hard just to get some service to fix it. I want a replacement item or I am taking this to small claims.
Business Response
Date: 03/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Please follow the steps below:

1. Factory reset the remote by pressing the Back, Menu, and Left buttons together on the remote for 12 seconds.
2. Power cycle your ******* by unplugging it and waiting 1 minute before plugging it back in.
3. Wait 60 seconds or until your device has finished booting up.
4. Press the Home button once on the remote. The remote should now pair.

**If the remote still isn't working, attempt a new power cycle and repeat steps 1 to 3.

We also want to provide a Help Page for future reference: ************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/22/2023

Complaint: 19622784

I am rejecting this response because:
I have tried all these steps and they do not work. I think the remote is defective.

Sincerely,

*************************
Business Response
Date: 04/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm responding on behalf of ********* as he is currently out of office. Based on the investigation done by the concern team.

The team tried to resolve the issue by making troubleshooting, however as the issue not resolved. The team created free replacement for the item with the order# ***-7063927-4735440.

As per the order details, the item marked as delivered on Tuesday, March 28, 2023.

You can use the new device and if you face any issue related to the item you can contact our customer service team.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new remote appears to be working. Thank you.

Sincerely,

*************************
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of SofiClock (email: ****************** Amazon seller account. Amazon unlawfully restrained $10,000 in my account. On February 3rd, I received the letter that my funds were put on hold due to a dispute with XYZ Corporation. This dispute was already addressed back in August 2021. $10,000 had already been withheld from my account to the Right Owner on the 7th of October 2021 (I provided a screenshot to this letter), which makes the dispute fully settled. I provided all evidence that the dispute was already addressed in 2021. But my funds were repeatedly put on hold and the system for the second time restrained $10,000 in my account. Please, help me make Amazon release my $10,000 from the Reserve.
Business Response
Date: 03/22/2023
Hello *********,
Thank you for contacting us.
We are researching your inquiry relating to the reserved funds on your account.
We will contact you when we have an update.You can view your account performance by visiting "Account Health":*************************************************************************** You can also select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App:***********************************************************************
-- Download Android App:********************************************************************************************************
Thank you,
Payments Specialist
Amazon. com
Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a long-term customer with ********************** in good standing for fifteen years. I received a gift card for $400.00 for my birthday. I placed a order using this as a payment method. I received one item I ordered, but the ********** item came from a different seller. The delivery date loomed, and the order was not shipped. I contacted Amazon and informed them that the seller had been logged as non-completing orders or sending the wrong items. They said that if I did not get the graphics card, they would return the gift card balance and match the price from another seller. I did not get the card the order was cancelled. I called Amazon and said I was going to order the *** from them as the seller. They said they could not change the price but they generated an internal gift card for the difference in price. I made a replacement order and that is where the trouble begins. The next day after my replacement order was made, Amazon cancelled it, claiming I used Gift Cards against T&C. I responded to the Amazon Account Specialist, via e-mail documenting the mistake on their part. They said they got the documentation, and would get back with me in ***** business hours. They did not do so, I have talked numerous times to Amazon Customer Support over the last, two weeks. Told me to try and reorder my card; only getting cancelled again. I cannot make any orders or create new accounts. I need this resolved ASAP, as a disabled individual, I depend on online storefronts for supplies. Also being low-income I cannot afford to buy the card out of pocket. I am in a circle of broken promises to follow-up with me. I am hoping that the supporting info, plus your channels for resolution can help me get this cleared up quickly.
Business Response
Date: 04/01/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have restored your access to this account. You can now sign in and place orders.

For your security, we canceled the following order when we could not confirm your information:
-- Order Number: 114-2535772-0846661
-- Items in Order: MSI Gaming GeForce RTX **** 12GB 15 Gbps GDRR6 192-Bit HDMI/DP PCIe 4 Torx Twin Fan Ampere OC Graphics Card (Ventus 2X 12G OC)

We are sorry for any inconvenience this has caused. If you still want the items you will need to place a new order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 04/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a rather strange situation with my Amazon US account. I got blocked thinking that I have other blocked accounts. However, this blocked account turned out to be my own account, but on another Amazon market (*********). So it's the same account where you can switch between markets. But the problem is that I didn't sell and never planned to sell on *********, but this marketplace opened up for some reason. Now Amazon ** support requires me to activate the ********* market. The ********* market requires me to utility bil to activate the market. I have provided them with several documents (for water, light and internet). None of them have been accepted. I don't know what to do anymore. The data in the documents is exactly the same as the data in my account. I am just desperate. I am required to activate a marketplace where I will NEVER sell. Why do I need it in my active status. Let them just close it or delete it. It's not like it's another account. I can get to that market just by switching the market in the main account.I am asking you to contact Amazon on my behalf and help resolve this situation. I just want to restore my main ** marketplace. Either have them finally accept my paperwork on the Australian market and then the ** market should automatically open. Really looking forward to your help!
Business Response
Date: 03/21/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on March 4 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold me a used computer that was marketed as new. When the computer didnt work I sent it back. After they received the computer it sat there for over a week. After it sat there (keep in mind after delivery). I contact Amazon about my refund. They state it can take 90 days to locate the item after being received. Not even one day later the seller contacts me stating ** passed me 30 day return which is untrue. Amazon is scamming people by the day its only a matter of time a class action is filed if one is not already
Business Response
Date: 03/21/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-0111847-9258673. Upon checking, I see that a full refund of $1050.73 has been issued to your original payment method on Monday, March 20, 2023 at 9:58 AM (PDT).

Refund confirmation email was sent to your email address on Monday, March 20, 2023 at 1:19 PM (PDT).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon froze my account half a month ago for trying to steal my gift card balance. And half a month after I uploaded all the receipts and gift card pictures, I still haven't received any reply. Even yesterday Amazon closed my account without any reply. I have done nothing wrong, if Amazon still insists on embezzling citizens' assets, then I will file a lawsuit or submit to arbitration to protect my rights!
Business Response
Date: 04/05/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 4/5/2023.
Sincerely,
*********
Amazon.com

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