Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon app alerted me that my package had been delivered. I got home; there was no package. I called Amazon and was told to wait 24 hours. Called back on the 14th because there was still no package; however, on my end, I could see two things 1) A message that said the package had been handed to the resident 2) A screenshot asking me to update my delivery instructions because it was a waste to deliver to the Amazon hub. At that point, I was told to file a police report for theft. I informed the representative that filing that type of report would mean that I was not looking at the app and seeing it was given to someone. Of course, she said she didn't see that on her end. I decided to email Amazon providing screenshots of the message from the driver and the app. And the response from Amazon was a standard template except for one email from the executive team, which stated Amazon's delivery policy. The catch is the package was supposed to be signed for, which was also a policy (and had yet to be followed). I asked several times for this evidence, and nothing. They could, however, provide the number of packages that had been delivered and the weight of the package and use that as proof the package had been delivered to the correct location. Even though I had complained several times about my packages being delivered in odd places in my complex, AND this package was supposed to be placed in the hub (they said I should consider this a more secure location). With this, each Amazon response was a generic of the last. They didn't attempt to investigate or hold anyone other than myself accountable, even with proof in front of them. On March 10th, my neighbor left the package at my door in which. I was able to return everything, but one thing they won't refund, so I now have to go through the company that has returned any of my emails. With this, my recent package was delivered and left outside, proving the drivers do what they want because Amazon blames the customer.
Business Response
Date: 03/29/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've discussed this issue with our logistics team and they will take appropriate action. I would request you to please share the directions and special instructions so that I can help you get it updated.

Further, I see that the items are being returned and you received a full refund for the two items.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been practicing a policy to make returns more difficult to customers. Hoping that they just get discourage and leave it. Well I really don't think that is a fair practices to us poor people. I have been trying to get a refund for items I sent back a month ago. Every time I inquire as to my refund for item order # ***-4279086-2124249 and ***-88685160312248, I am getting the run around. I receive emails from them telling me to one thing then I receive another one telling me to do something else. They tell in to reply to that email and when I do it tells me that the email is none /rely. I know the difference between no/reply and CS/amazon. It shows CS/Amazon. The browser address is different. I am not a dummy I know a little bit about URL's and web-pages with no/reply. After I provide everything they ask for they come up with it's been over 45 days since I ordered the items. Both items were the wrong one and I sent it back. *** PICKUP with a tracking number of 1Z67561Y2607838813. on 02/06/2023 Then when I go to file this complaint I see that there has been a lot of contact with them about my complaint. I never spoke with anyone about a complaint. That goes to show you how slick they think they are. My items are only for $18.33, but it's the point. If ***************** can go to space on my dime, then I want a ride, not something up my but.
Business Response
Date: 03/22/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued refund for both the orders to your gift card balance. The refunds should be seen within 24 hours.

112-4279086-2124249 : $7.11
112-8868516-0312248 : $9.33

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 14 2022, I purchased a 7'6" x 9'6" nuLOOM ********************** Jute area rug. I received the wrong rug. On Dec. 22, 2022, I scheduled a return for the wrong rug and instead ordered a different size of the original rug, because the size I ordered was no longer available. My money for the original rug was refunded and of course, I paid for the new rug I ordered. On March 19, 2023, I was charged $248.02 for the rug I originally ordered (again), because Amazon's fulfillment center stated that they did not receive the original rug, marking it a "bad return". They received a different rug. This is because I NEVER received the original rug ordered. I sent a different rug back, that's what was delivered to me. Because it was marked a "bad return", Amazon refused to help me, refused to escalate and disconnected my call everytime I attempted to discuss the matter. They told me that my recourse was through **** *** states that I cannot file a claim because of the contract they have with Amazon, in which only Amazon can initiate a claim. So, I have been charged for a rug that I NEVER received - twice! There's no opportunity for a refund, communication, etc. Amazon's policy on this is rigid and inflexible. This was documented every step of the way and even with extensive notes and communication stating that I never received the correct rug, they refuse to understand that this is the reason they did not receive the original rug that was purchased. They do not listen and they do not care that they are wrong. I am filing this report, because it's the right thing to do. Amazon should be accountable for their actions and the money should be refunded back to me. I want my money AND an apology!!!!I am attaching pictures of the rug I ordered and pictures of the rug I received. I'm also attaching Confirmation that the rug was delivered back to Amazon.
Business Response
Date: 03/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that you've requested for return label for only one item which was 1 x nuLOOM ********************** Jute Area Rug, 7' 6" x 9' 6", Natural ( $229.65 ). However, I see that what we received was 1 x nuLOOM ******* Lattice Jute Area Rug, 3' x 5', Natural ( $58.68 ) which is another item in the same order. We never receiving the item which you originally wanted to return.

As an advance refund was created for the order, you have been charged for not returning the item. If you have already sent it and suspect it never made it to us, please go ahead and file a missing claim as you are the sender of the package in this case.

Unfortunately we are unable to issue refund in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/22/2023

Complaint: 19625344

I am rejecting this response because:

I do not lie. I'm an honest person. Your fulfillment center lies! As you can clearly see in the pictures. We returned a rug that was EXACTLY the same size as the rug we originally ordered. It was simply the WRONG rug. It's incredible that they say they received a 3x5 rug, which we still have! All you have to do is review the notes from the return. The reason a refund was issued immediately is because the WRONG rug was sent. The rug we purchased was not the rug we received. We are being penalized for an error on your side. Your rug was incorrectly labeled from the beginning! You can see its the wrong rug in the picture. You can also see that it's not a 3x5. We will continue this BBB complaint.

*********************

Sincerely,

*********************
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon offered a special deal for Apple Airpod earbuds and Bluetooth Headphones for $199, including a 20% discount off the $248 regular price. Since this seemed a great deal, I checked the description multiple times to ensure I was getting both earbuds and headphones. Besides listing both devices, the description clearly stated "earbuds AND in-ear headphones" at the bottom of the display. When I received the earbuds and accessories, I chatted with an Amazon agent who offered a $21 refund or a replacement order that included both devices. The replacement order arrived and was the same as the original order. I called Amazon and spoke with an agent. She and her Supervisor said no changes would be made and transferred me to ***************** where both the agent and her Supervisor agreed the description implied both devices were included. Still, my only option was to return the replacement order for a refund. They would not honor the offer and adamantly refused to give a refund or any consideration. After my call, they change the request to read "for Apple" instead of earbuds and in-ear headphones. I assume there were so many people requesting this deal that Amazon preferred to insult customers instead of fulfilling their commitment or offering any consideration. This is unacceptable, I am attaching the producr description and the offer displayed. Unfortunately I did not copy the offer before it was changed.
Business Response
Date: 03/22/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you were expecting a Bluetooth Headphones with Apple Airpod earbuds.

I'm sorry for any misunderstanding. Upon checking I see that the Bluetooth Headphones are not included with Apple AirPods Pro (2nd Generation) Wireless Earbuds

We are unable to send Bluetooth Headphones with Apple AirPods Pro. If you want you can return the item for full refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 03/28/2023

Complaint: 19625101

I am rejecting this response because: You made an offer that is clearly stated in the description and confirmed by adding "earbuds and in-ear Bluetooth headphones for iPhone" as a summary. I accepted the offer and paid you the $199. That is a contract. When I chatted with the agent, he offered me a $ 21 refund or a replacement order. I accepted the replacement because I wanted the headphones. I contacted you again when the replacement order arrived without the bt headphones. Your agent and supervisors admitted I was correct but insultingly denied me a compromise because your potential losses were probably now known. Then you fraudulently removed the "earbuds and in-ear Bluetooth headphones for iPhone" summary from the description after I contacted you. Please honor our contract
Sincerely,

*********************
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the week of 3/1/23 I ordered a four separate packages that was supposed to be delivered on 3/10/23 0rder#***-8132693-8336212 0rder total ***** package was labeled delivered as well as the second order which was under the same order number for a total of ***** they changed the arrival a few times that day from the morning to 10pm. at one point the package said it wouldn't be delivered at all that day. I received a delivered email around 8pm the instructions on the delivery are to knock on the door to let someone home know it has arrived instead of leaving it unattended at my front door, however there was never a knock nor was there a package. when both packages never arrived I Called amazon to resolve the issue customer service told me to call back the following weekday which was a Tuesday because sometimes the packages will say delivered but haven't arrived yet. I did as instructed and called back. before then I reorded my package that needed to be there that week for my business appointment. assuming I would be refunded for the first package, if my package never arrived, which It DID NOT. I called back and the representative I got on the phone was very nasty to me and told me I wouldn't be able to be refunded because the package shows as delivered and hung up on the phone on me. a very similar experience from a supervisor happened when I called back.
Business Response
Date: 03/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-8132693-8336212.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time."

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This seller is a third-party seller on Amazon.com. We tried to order a ******* Galaxy Watch 4 that they had posted on the site. We received the ordered item but it was a Galaxy Active 2. We returned the item with the promise of receiving the correct item in return from this company. We received the replacement in the mail today and it was the exact same watch that we had received previously. I want to file a claim of false advertisement against this company and failure to fulfill an sales agreement. Also, I have researched their trademark for their LLC status and it is abandonded as of 1/10/22. According to their LLC license agreement, they shouldnt even be selling Galaxy Watches to begin with. I want them to send me the item that they posted and return the money I have spent buying an incorrect item.
Business Response
Date: 04/01/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention. I've reviewed the issue and checked with the concerned department in this matter.

They will investigate further in this matter and will take action if required. Due to the proprietary nature of the business we will not be able to disclose any outcome of the investigation.

Thank you for choosing amazon. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9239924-1837039;November 25, 2022,TOTAL$94.99,Item : Kindle Paperwhite (8 GB) Now with a 6.8" display and adjustable warm light Black.I am supposed to receive $30 refund on this order as promised by Amazon Digital *********** supposed to be issued as soon as the item gets delivered but that never happened. If I initiate live chat for honoring the promised refund they forward the concern to 'Imaginary Specialist Team' who are supposed to assist but let alone issuing the refund that team never responds & i highly doubt the existence of that team- At this point, It seems customer service just forwards the concern so that they can keep avoid this hoping that i will eventually stop contacting regarding the issue. Also a few agents seem to be willing to resolve it but they mention they don't have that option. Not honoring a promise is acting up in bad faith considering that i wouldn't have placed the order if i hadn't been assured about the refund upon delivery. I have attached the confirmation emails provided by agents who already reviewed the previous conversations and confirmed that i have been promised the mentioned $30 refund. So I will be expecting the refund as promised.
Business Response
Date: 03/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. I understand that you were promised to get refund.

However as we can see you already contacted previously and based on the investigation, I'm afraid to say that we cannot issue refund for the amount you mentioned.

I request you to contact our front end customer service team if there is any issue related to the item to get further assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, March 20, I placed 2 of the same items in my cart and immediately went to place the order. The advertised price of each item is $16.02, but as you can see from the attached screenshot, the items increased in price to $49.72, representing over 300% price increase. I attempted to chat with an agent who was absolutely no help at all. I feel this is false advertising. Again, please review the screenshot which clearly shows the item's price of $16.02 and the 2 items in cart for $99.44.
Business Response
Date: 03/22/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the price change you have seen while placing the order for chips.

Usually, when you place the item in the cart, the price isn't locked and will always reflect the latest price on the website. The prices keep changing for numerous reasons and the change you saw is just a coincidence. We certainly didn't wish to let you down.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/23/2023

Complaint: 19624350

I am rejecting this response because:
I provided a screenshot of the price of the item and, in the same screenshot, the price as it appears in my cart. The price changed in the cart, but not on the page. This is clearly false advertising.
Sincerely,

***********************
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 20, 2023 Attn:Amazon Seller Performance Team.From: R3 Solution LLC Re:Request for Release of Funds.Dear Sir or Madam:My name is ***************************** and I am the owner of R3 Solution LLC. As you know, my Amazon seller account was deactivated and deleted from the marketplace on December 4, 2021, in accordance with Section 3 of Amazons Business Solutions Agreement. Since receiving that initial notification, I have submitted three (3) appeals requesting that my account be reactivated. Each of these appeals has been swiftly rejected, with Amazon stating only that my appeals did not contain sufficient information to justify lifting the suspension and reopening my account.At this time, I am simply requesting that Amazon release the funds in my seller account, currently totaling $4.000. I understand that these funds are generally supposed to be released after **** days, even in the case of deactivated accounts. Amazon has now held these funds for well over 90 days; at this point, I am certain that Amazon has completed its review of my account (as well as the appeals mentioned above) and there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds.Accordingly, I am respectfully asking that the $4.000 in my account be immediately released and disbursed to me. Accessing and managing these funds as soon as possible is crucial for me and my business. Please note that while I would prefer to handle this matter amicably, I am prepared to pursue formal arbitration pursuant to the Business Solutions Agreement if these funds are not promptly released to me.Thank you for your attention to this critical matter. If you require any additional information or documentation regarding my store, please do not hesitate to contact me. I look forward to your response.Sincerely,***************************** R3 Solution LLC ***********************
Business Response
Date: 03/23/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-03-23.
Customer Answer
Date: 03/24/2023

Complaint: 19624298

I am rejecting this response because:

As I mentioned before, my store RD Justice Solutions LLC, has not received a concrete answer for several months with the deactivation, I have always received the same messages, on several occasions I have presented the information that I have been asked to give them and without success my store is still in the same situation.
I accept that Amazon has many good alternatives and options for customers, they prioritize them a lot but as an Amazon seller they don't give me any concrete answer, I invested my money and I haven't received anything.
I would like to attach some orders that despite any situation were shipped and notified to the customers with the corresponding tracking numbers:
ORDER ID TRACKING NUMBER
113-9220293-0266626 ************ FEDEX
112-8536103-4075423 ************ FEDEX
114-0388169-4729062 ************ FEDEX
111-7025244-5987459 ************ FEDEX
114-5551934-9294653 ************ FEDEX
114-2871249-2525848 ************ FEDEX
111-8657165-0686641 ************ FEDEX
111-4375439-8508226 D10012634818893 OnTrack
113-0140534-8869038 C12130500466501 OnTrack
I ********************************, as the sole and absolute seller and administrator of my store, come to you and ask for your great help to get my store back with me or the funds from the money I invested with Amazon, I need an answer, i will be attentive to any action taken.

Sincerely,
********************************
****************************

Business Response
Date: 03/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28 March 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon seller marketplace is the most horrific, difficult marketplace that has ever existed or exists currently. Amazon's seller marketplace has no customer service line for ******************** sellers to call when they have a problem with their account. They only provide tickets, to which they do not respond or address the issues. I have waited almost a month for a simple ticket to be addressed, and when it was finally addressed, they deleted the wrong account and I had no way to contact them. The account they deleted was in the middle of verification (under username: ************************* thus they have stunted my progress once again.For the last month, I have been trying to register, verify my account to be able to sell on Amazon's marketplace and I have encountered the most extreme unprofessional, unknowledgeable amazon seller representatives who have only served as obstacles in getting my seller account ready for selling. Approximately last month, I registered an Amazon seller account(with username: ********************** and met with an Amazon seller representative who failed to inform me that information in my Amazon seller account would prevent me from being accepted to sell in the amazon marketplace. This is one of the purposes of meeting with an Amazon seller representative so that they can assist and facilitate this process, but no one I have encountered with Amazon Seller has been helpful, only has been an obstacle. Later, I received a rejection notice due to inaccurate information in my account, however, I was not given an opportunity to correct the information, for it was a mistake and something that could have been easily corrected, but no, I was not provided that opportunity. Instead, my account was rejected and I was forced to create a new account (with username: ************************ with the corrected information. This account was successful and accepted by Amazon and I was in the verification stage, but this morning I was unable to log into this account because it had been deleted. I have waited weeks to get this account verified and was waiting for a verification code in the mail that was set to arrive tomorrow. So I was very annoyed to discover that this account had been deleted by Amazon. I had submitted a ticket to delete the account (with username: ********************** NOT THE ACCOUNT WITH USERNAME: ************************ I stated and submitted several tickets to this effect and not only did Amazon delete the wrong account, the account that was set to be verified in a couple of days, THEY ALSO DID NOT DELETE THE ACCOUNT THAT SHOULD HAVE BEEN DELETED. Amazon's staff is highly incompetent, unknowledgeable and do not know what they are doing.I have wasted weeks talking to incompetent and unknowledgeable representatives who are not only unhelpful, but extremely incompetent.The fact that Amazon Seller does not have a ********************* is Gross! Every business that serves customers SHOULD HAVE a customer service department that the ******************** sellers can call for assistance with their accounts.I request that my account be reinstated which was in the middle of verification (username: ************************ and delete the account username: ********************* IMMEDIATELY.****************************************** ********************************************************************* ************
Business Response
Date: 03/22/2023
Greetings,
We have reviewed the seller query and below are our findings:
Upon investigation, we ere unable to locate any selling account associated with the email address ************************** However, there was an account found with email address: ********************* which was not approved in seller identity verification due to incomplete documentation. The same has been communicated via case id: ***********.
Therefore, the seller has to create a new selling account with a new email address and upload correct documents.
Thanks.
Customer Answer
Date: 03/22/2023

Complaint: 19624108

I am rejecting this response because Amazon Seller Marketplace fails to understand the actual problem at issue. They have contributed to more confusion regarding this issue, than warranted, because they have refused to talk to me about the issue. This could have been clearly resolved once they understood what the actual is. However, they continue to ignore my requests.
Amazon Seller Marketplace is unable to find the account associated with *********************** because they have deleted this account. This account was awaiting verification and had been approved by Amazon Seller Marketplace. However, while I was awaiting the verification code, which I received yesterday, they had already prematurely and without my permission deleted my valid and approved account. This action was unwarranted and what was further unwarranted was their insistence in not addressing this issue with a simple phone call.

I have submitted numerous tickets regarding this issue. The account they were supposed to delete and I requested them to delete was the account associated with *********************. However, they allowed this account to remain open while closing my active account. They deleted the wrong account. And this occurred because of failure to pay attention to detail, which would have required them to take note of the actual account that I requested to be deleted. They did not do this.
The reason the account with ********************* was rejected was a simple typo that could have been easily resolved, however, the Amazon seller representative made me think that the content in my profile was acceptable by Amazon Marketplace. This was misleading because I found out the next day, this account had been rejected.
However, as I have stated in numerous tickets and emails, I want the account associated with ********************* to be deleted immediately. These requests have gone ignored. Please delete this account immediately and reinstate the account associated with ***********************. If they are unable to reinstate this account, then at least please delete the account associated with *********************, so that I can create a new seller account. And please extend my request to Amazon Seller to NOT delete this new account and to provide advance notification or permission if they plan to close my seller account.

Sincerely,

******************************************
Business Response
Date: 03/24/2023
Hello from Amazon,

I understand that you would like to close the Amazon Seller Central account associated with the email address ********************** Upon checking this account, I found that you have not completed the sign-up process yet. This means that the account is not yet open, and it is not possible to close/delete it. That said, there is no need to close it, as it will not interfere with the creation of a new account as long as the new account uses a different email address.

If you still wish to close the account associated with ********************** you must first complete the registration process. To complete registration of your account, visit:

*************************************************************************************

Once you complete registration, you can visit the following help page to know how to close your account:

**********************************************************

I also understand that you would like the account associated with *********************** reinstated. I regret to inform you that we are unable to reinstate an account that has already been closed. You may create a new Seller Central account at any time as long as the email address has not been used for Seller Central previously.
Customer Answer
Date: 03/27/2023

Complaint: 19624108

I am rejecting this response because: I created a new account and that was suspended it was under *********************** can you tell me why this was suspended? I was in the middle of address verification then my account got deleted under ***********************.

Sincerely,

******************************************

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