Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon offers a discounted product from ******** reciepebts but their team are unable to verify every approved for ******** send. I supplied a form indicating that I was approved and needed to choose health plan. This is a legally document from department of human services outlibesstate approval. If anazon are going to offer products they need understand ******** gives several form outline approval. And they unlawfully excluding the ones they dont understand. I have filled a complaint with local department of ******** health services. Discriminationtory.

  Business Response

  Date: 03/22/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. To determine your eligibility, visit the following link:
  
      Go to amazon.com/qualify.
      Select Get Started.
      Follow the on-screen instructions to verify your *** card or other qualifying document.
  
  To be eligible for a discount on Prime membership, please verify your eligibility by providing one of the following:
  
      SSI: Image of complete eligibility letter for Supplemental Security Income (this is different from Social Security and SSDI.)
      SNAP: Enter your *** number and upload an image of the *** card.
      ********* Upload image of your ******** eligibility letter.
      DE: Image of Direct Express Debit Card.
      TANF: Image of eligibility letter for Temporary Assistance for Needy Families.
      NSLP: Image of letter indicating current participation in the *************** Lunch Program, with your child's name, the school name.
      LIHEAP: Image of letter confirming your eligibility for Low ****************** Assistance Program.
      WIC: Image of eligibility letter for the Women, Infants, and Children program.
      TTANF: Image of Tribal assistance eligibility letter.
  
  NOTE: The image should be legible, must show the date of issue (which should be within the last 12 months) or the expiry date (must be valid), and the name of the beneficiary.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 20-Ordered a Zero Water Filter Jan 22-Item arrived broken.Jan 23- I requested a return online and new item was shipped to me. I contacted CS via chat to make sure that the item needed to be returned since it is a box of broken glass, and it does not seem safe to ship. I was told no need to return the box of glass and I would not be charged for the item.March 6-I was charged for the item from my checking account. I again reached out to customer service via chat. I was told that I would be refunded in 3-5 business days.March 15-I still have not received my refund and now I have incurred 2 NSF fees with my bank totaling an additional $60. Now I am down a total of $135.59. I again reached out to customer service via chat because now I am desperate and this has caused my bank account to overdraw. I was told to return the item now and was sent the ** code to take the box of broken glass to be shipped back, which is fine.At this point I want my $ back and have my Prime membership. I was also told that the refund was canceled because of something in the system. So, my refund was never going to come, and I have been waiting and hoping when Amazon knew that it wasn't going to happen, but they couldn't bother to let me know that I will not be getting my refund. I do not mind sending the broken item back, which I am doing today. I am just very upset that I was told 1. Don't worry about sending it back. you won't be charged then 2. Now that you have been charged, you will get a refund in 3-5 business days and then when that didn't happen 3. Nope, actually send it back to us and we will refund you within 7 days of processing the return. At this point I am almost certain that when I do return it I will be told that I will not be refunded because the item is damaged. So, this has cost me at least another $60 in NSF fees, and I am still probably 2 weeks away from getting my original refund that should have never been charged in the first place.

  Business Response

  Date: 03/21/2023

  Hello *******************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding retro charge and late fee issues on the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and was able to refund the retro charged amount on the order. 
  
  However, unfortunately we'll not be able to take any action on the late fee. 
  
  If there was any option, we would have surely helped you further. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ******************* <********************>
  Sent: Monday, March 20, 2023 7:15 AM
  To: Resolutions <*****************************************>
  Subject: 19622402

   

  here is a screen shot of my issue, which is the same, no matter the platform

   

   

  Customer Answer

  Date: 03/20/2023

  Unable to fully access a prime video (Bosch Season 1) (I can only access episodes 1/4/7/10 out of (10) episodes) that I paid for. Issue has been going on for over (7) months. Ive gone through approximately (30) customer service agents and theyve apparently put in (2) service tickets. I paid for the full season, I should be able to access the full season; otherwise this can be construed as fraud or theft of services. I want the problem fixed, plain and simple, I want what I PAID for..There is NO reason why it should take this long or need to go through this many people to fix a simple problem.

  Business Response

  Date: 03/29/2023

  Hello,
  
  Thank you for your patience while I looked into this for you.
  
  We'd like to have you try going to the ***** *** and finding the Roku device. Click on manage, and link the Echo device to your Roku.
  
  Once youve completed those steps, can you please let us know if you are still experiencing ***** being unable to open Netflix?
  
  If youre still experiencing problems, please also reply to this email and let me know. Id be happy to further work on a solution.
  
  Thanks for choosing Amazon.

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of slippers for a Christmas present. They were defective and the seller told me to return them and get a new pair. I returned them through one of the drop-offs Amazon offers. Amazon confirmed they received the return on 2/8/23. I received a confirmation email saying the item was received in the warehouse and was issued a refund on 2/16/23. Today (3/19/23) I was charged for the item with an email claiming they never received it. I've spent over an hour and a half on chat with customer service trying to get the $54.35 refunded as they charged my card today for no reason. **************** confirmed they can see the new charge and that the return was received- this is confirmation that the charge should not have happened. They told me they can offer a partial refund and store credit. Store credit does not pay the charge on my credit card bill that should not be there. I expect a refund for the money incorrectly taken. They are refusing to issue a refund despite confirming twice they received the returned defective item. They incorrectly used my credit card information by initiating a baseless charge.

  Business Response

  Date: 03/21/2023

  Hello ********,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the retro charge for the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that the retro charge amount was already refunded with an additional charge refund of $27.18. 
  
  I would request you to check the order return status and you'll find the refund details. 
  
  Also, you can check the bank statement for more information. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19622151
  
  I am rejecting this response because:

  The charge was for $***** and only $27.18 was refunded. The $***** refund in February was due to me returning the item. I was charged for the item AGAIN on 3/19. The email said it was due to the item not being received by the warehouse in February. The emails I attached to my complaint had the confirmation that the item was returned. So, this 3/19 charge of ***** is what this complaint is about. Only $27.18 has been refunded. There is a deficit of $27.17 that still needs to be refunded to my credit card. This item wasn't ordered again. There was no basis for the March 19 charge. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/26/2023

  Hello Sharadyn,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize for the inconvenience. 
  
  I see that $27.17 is the difference amount. 
  
  I've checked and see that there is no direct refund for this amount to the card used. 
  
  However, I can go ahead and issue $27.17 GC balance to your account as this is the only option I've got in this case. 
  
  Please confirm. 

  Regards,
  
  Arun
  Amazon.com

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently (DEC 2022) processed a replacement for a fire stick device under warranty. During this process I was told by an employee (*******) that I wouldn't need to return the broken device. Shortly after receiving the replacement, I received a notification stating that If I did not return the broken device I would be charged for it. I again contacted an employee (******), who corrected the issue so I wouldn't be charged and assured me everything was taken care of. *** its March, I have thrown away the broken device, and I am AGAIN NOTIFIED I would be charged for the device that was assured TWICE that I wouldn't have to return. I again contacted amazon support and talked to an employee named ***** via chat to get the issue corrected. I was told the issue was being escalated and then never heard back. TODAY I NOW WAS CHARGED $32.01 to my credit card after being told on multiple occasions I wouldn't be. The miscommunication by employees or incompetence to handle the problem at hand is unacceptable given the amount of money I pay to have a prime account. Unhappy with both the handling of this issue & Amazon.

  Business Response

  Date: 03/21/2023

  Hello ****,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the retro charge for the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that there is no direct refund option for this order. 
  
  However, I can make an exception and refund the amount through the gift card balance. 
  
  Please confirm and I'll add $32.01 to your Amazon account. 
  
  Feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are misleading with their ship dates and arrival dates they do not want to refund money when you do not get something the last few things I have been ordering the one now was supposed to be here this Monday and it has not even shipped yet my other item was supposed to be here Monday as well still has not shipped so I messaged Amazon about it and the customer service person was very rude and come up with all kinds of excuses when I tried to ask what are we paying for now since prime went from 2-day shipping to a week or you never get it and all he would say was I will forward your message so we can try to make sure this never happens again and I have been told that multiple times on stuff when I do not get it or it's nowhere near delivered when it's supposed to be I was trying to ask questions about my other order he kept being hateful and close the chat out completely when I go back in to try to chat again one of them pops up and when I say that I was just hung up on by one of the customer service reps that I have a problem with the way I have been being treated and just want to know what has been going on because I pay for prime and we are not getting the service we are supposed to he hangs up on me so I really think someone needs to look into how Amazon is being run now because when we pay for 2-day shipping and it says that it will be to you within those two days or gives an exact day that it will be to you by that day and it's a week or two later or never even comes then they need to redo how the writing their listings and so on because it is misleading and causing a lot of problems a lot of groups I'm in it is all over social media people complaining about the exact same thing that I am.

  Business Response

  Date: 03/21/2023

  Hello *************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your concern regarding the order delivery issues. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  We'll make sure that the prime shipping is done on time and orders are delivered as per the scheduled delivery date. 
  
  I see that the prime refund has already been done on this Account. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an incredibly frustrating experience after Amazon incorrectly delivered a package and is now refusing to honor a police report. I was sent an email stating that an item was out for delivery, and that a signature would be required upon delivery (Attachment 1)). The item was then delivered without a signature and left on publicly accessible front porch (Attachment 2). Since the item was not signed for, I was not expecting it to have been delivered and in the time it took me to notice, the package was stolen. After a lot of back and forth with customer service representatives about why it was delivered in the first place without a signature, to which I was told "I honestly do not know, we don't even require signatures," they required a police report for the stolen item. I filed a police report and promptly sent the report to Amazon. Amazon quickly responded saying the police report is invalid. After speaking with another representative, I was told that nothing further can be done about the package as they cannot determine the validity of the report, and then was hung up on.I find it incredibly annoying since, from the beginning, the blame should be on Amazon for delivering an item even though I was told a signature was required. My next step will likely be a credit card chargeback in order to get a refund on the item.

  Business Response

  Date: 03/21/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issue and refund. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  I've checked and see that the police report has been approved as per the previous conversations that you've had with the customer support team. 
  
  However, I've initiated the refund for the item to the original payment method and the amount will be credited within the next 3 to 5 business days. 
  
  Hope this helped and resolved the issue. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called several time to inquire about items mentioned in the file attachment I detailed all the issues with screenshots Please respond with resolution and or products and refur

  Business Response

  Date: 03/21/2023

  Hello Hello ******,,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and understand your concern regarding the recalled Order ID: *******************. 
  
  I would like to inform you that we'll not be able to take any action on the refund for this recalled item from our end. 
  
  You'll need to contact the manufacturer for further assistance in this case. 
  
  If there was any alternative, we would have surely helped you further. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19621905
  
  I am rejecting this response because:
  
  Sincerely,
  
  The sea **** and other products have not been refunded the vendor has 48 hours it has been two weeks and no refund issued i will send it back no ptt try ibrr werem but it is glass I *** think the postal service will take it for product recall

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to restore my Amazon marketplace account, **************** LLC, back to good standing. I submitted my plan of action and Amazon responded on 03/13/23 stating the can't reactivate my account at this time. I have addressed all issues that the specialist told me about and need my account reviewed as my plan of action outlined how I will fix the existing issues. Also I plan to only use FBA moving forward to remain compliant.

  Business Response

  Date: 03/21/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on September 7, 2022.
  
  
  Sincerely,
  
  Amazon

• Initial Complaint

  Date:03/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never was delivered. Even though I looked through my junk emails there was never a delivered notice or supporting photo.

  Business Response

  Date: 03/21/2023

  Hello *****************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding Order ID: ******************* delivery issues.
  
  I apologize for the inconvenience that you've experienced in this case.
  
  I've checked and see that the order shows delivered at the provided address as per the order tracking.
  
  However, as you've mentioned that the order was not delivered, I've made an exception and refunded the amount to the original payment method which was used.
  
  Hope this helped and resolved the issue.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  Arun