Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has almost been a year now my account has been suspend on Twitch for twitch.tv/wackywiller. I think it is annoying that you can only appeal your case once every 60 days. It is wrong that Big Twitch.TV can walk over the platform and only get suspended for a couple of hours or days.

  Business Response

  Date: 07/10/2023

  Hello Will,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We have conferred with ******************* **** (Twitch) to collect information and provide you with the following response. 
  
  Twitchs records indicate that your account on their service was validly suspended due to repeated violations of Twitchs Terms of Service. You will be eligible to appeal your Twitch account suspension again on December 12, 2023, 6 months after the date on which your last appeal was submitted, by visiting the appeals portal located at *******************************;
  
  Please note that appeals that are frivolous, that contain insufficient detail as to why the appeal should be granted, or that lack good faith effort to explain the appeal will not be granted and will also count as an attempted appeal, meaning another appeal will not be possible for 6 months. Abusing or spamming the appeals process *** lead to additional penalties, or revoking of appeal privileges.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon 'suspended' my Prime account in August 2022. I've attempted numerous times to understand what the problem is, and have never received an explanation. Amazon 'customer service' representatives continually transfer my calls around the world, promise to send forms, etc., which they never do. I know this because when I request an OTP to reset the *** I get an automatic email from Amazon containing the code, Yet somehow, their representatives' emails don't arrive. In other words Amazon 'customer service' staff lie when they say they've sent me information. This has been going on for months.... lots of transfers, no action, no resolution of the problem. The only other way to contact Amazon is by logging on to the account -which of course I can not do! This lack of customer service is well documented- Business Insider just last week reported thousands of instances recently. Its not the first time.I want nothing further to do with Amazon. I want the Auto-shipment orders -that I can't cancel since I can't log on- cancelled. I want my account cancelled. Amazon userid is: ************************************ Yes, this is a valid address and I used it for years with Amazon.

  Business Response

  Date: 04/14/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the account.
  
  Your account is now reinstated. To cancel your subscription:
  
      1.  Go to Your Subscribe & Save (******************************************************************************).
      2.  Select the Subscriptions tab.
      3.  If you've logged in through a browser, click on the product image. If you're on a mobile device, click Edit.
      4.  Click "Cancel Subscription" and follow the on-screen instructions.
  
  Account Closure : 
  
  We understand you wish to close your account and delete your data.
  
  Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
  
  1. Go to Close Your Amazon Account: ****************************************************
  
  2. Sign into the account you want to close.
  
  3. Review the products and services associated with your account.
  
  4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."
  
  Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.
  
  A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.
  
  If you are experiencing issues with logging into the account you wish to close, visit the Help page below:
  
  ************************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on April 8th 2023 Amazon.com illegally stole our property and refunded a buyer after the **** tracking # (**************************) showed delivered to mailbox along with us calling and confirming with a **** supervisor that the package was delivered to the buyer. Amazon.com declined our Safety Claim, blatantly breaching their written policy and also engaged in a felony crime of stealing mail (our package). We provided Amazon.com with all the evidence needed to show the buyer received their order (package) however Amazon.com responded by saying we didn't provide an accurate tracking #, If we are not reimbursed the refund they issued to the fraudulent buyer we will file a ************ report against the buyer and amazon, along with taking several legal routes to resolve this crime.

  Business Response

  Date: 04/20/2023

  Greetings from Amazon.com
  
  Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.
  
  Please inform the Selling Partner that our specialists have reached them out through the Case ID: ***********. An answer to their concern will be provided in that case, for any follow-up question  or other concern related to the Safe-T reported they can refer to the same case.
  
  To view the case:
  **************************************************************************************************************************** (Seller Central sign in required)
  
  Thanks for your time and cooperation.
  
  Regards,

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an incorrect item on 2/26/23 for $16.40 and returned it within a day to Amazon for a refund. My Amazon account states that I should've received a refund to the credit card I used initially on 3/6, but as of today 4/8, I didn't receive the refund. There is no way for me to contact someone at Amazon to sort this out, hence this complaint. The account is under my wife's name, *********************************Thank you.******

  Business Response

  Date: 04/09/2023

  Hello *******************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund status. 
  
  I've checked and couldn't find the order details that you're referring to. 
  
  I would request you to help us with the order number so that we can check for the refund information. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/11/2023

  The requested order number is :   114-2012225-4345055

   

  Thank you.

   

  ******

  Business Response

  Date: 04/13/2023

  Hello ***********;******,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund status.
  
  I've checked and see that the refund for the Order ID: ******************* has already been refunded on Monday, March 6, 2023 at 10:27 AM (PST) to the gift card balance which is used to place 2 orders on the account.
  
  You can view your balance and usage history in Your Account here:
  
  *************************************************

  Regards,
  
  Arun
  Amazon.com

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19912614
  
  I am rejecting this response because the gift card is no longer active or in my possession.  Please credit to my debit card ending with 8594.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,On February 16 we ordered Meta Oculus Quest 2 along with protection accessories. Due to family circumstances, we had to return both the ** set and its accessories. Since we had accessories from day ome, everyone was returned in top notch condition. You wouldn't even know anybody tried the product. We also returned the product by the indicated deadline - March 20. Attached *** tracking shows that the item was delivered. We also spoke with Amazon associates who confirmed the receipt of the ** set. However, it's been over 3 weeks and we still haven't received our refund. I don't understand what's taking so long? Did you guys forget to issue it? In any case, please see the status of the refund and let us know when should we expect it. Email associated with Amazon account: ******************** Order number in question: 114-6885545-0211413 Refund amount: $541.86 Thanks *********************** and ***************************

  Business Response

  Date: 04/10/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I'd like to inform you that the item isn't processed yet. I would request you to give it time till April 20, 2023 before we can take further action on the return. The additional time will help us find the package and process the return.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************************;
  

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19912590
  
  Hello *******, 

  As i am now aware thst you guys lost the package and that's why its takijg so long to issue a refund, im willing to wait until April 20th as you requested. However, om April 21st ili expect the full refund to be issued. 

  Thanks 

  Gayana

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon takes no responsibility when a package is delivered but the item is missing. I was told it was my own risk and the dimensions of the package was verified. How is it verified when the package is empty. This is not the first time Ive had this problem with Amazon. The Amazon driver took pictures of the delivered packages and its obvious that the envelope is empty. So whats the point in talking a picture. The first time this happened it was for a very expensive item this time it was just body wash but its my loss I guess. Its ridiculous that I have to pay for Amazon mistake. Ill be canceling my Amazon prime because Im not paying for something I did not receive and like I said this is not the first time this happened. Ive had prime for years and order almost daily but Ill be canceling. Order number 114-7360786-2962613

  Business Response

  Date: 04/10/2023

  Hello ****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued a full refund of ***** USD to your payment card. You will see the refund in 5 business days. You will receive an email once the refund is complete.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered ***** Home Security Camera System... ********************************************************************* Which clearly states there is two way audio. After installation found out there is no audio. Because of the feature we ordered and spend $700 to install. Talked to Amazon customer service return is not possible. Two options to resolve 1. Amazon to issue partial refund for incorrect information on the website. False advertising. 2.Issue full refund of $700 for installation charges plus $700 of reinstall the correct system.

  Business Response

  Date: 04/10/2023

  Hello Himal,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any misunderstanding this has caused.
  
  I've checked the website and couldn't find anything about Audio. There is no mention about the Audio in the link provided in the complaint.
  
  I would request you to please recheck and contact us using your account email address and order number so that we can help you.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************************;
  

  Customer Answer

  Date: 04/13/2023

  Order number 112-0431474-4983448

  ******************* is the email address on the amazon account.

  thanks 
  

  *******************

  Business Response

  Date: 04/25/2023

  Hello Himal,
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for providing the order number.
  
  I would like to confirm that as per the standard returns policies, if you receive any item which doesn't meet the expectations or with any issue, you have to return the item for a full refund. We cannot grade the item and issue appropriate refund in this case. This has already been informed by our customer service department.
  
  Unfortunately the only option in this case is to return the item. We are unable to issue any partial refund in this case.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19912454
  
  I am rejecting this response because:the entire system has been installed I spent $1000 for installation and now contractor wants additional $400 to take down the cameras. Will Amazon cover the cost of $1400 plus reinstalling charge of $400. 
  

  the better option for false advertising is refund me $350. 
  

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a laptop from Amazon. Selected warranty offered. Broken computer. Tried to use warranty and Amazon won't cover and Asurion won't cover. Blaming each other. Says I didn't purchase a warranty for correct amount. I selected what was offered on the site. I was hung up on by ******* before telling me again they can't help. They offered me my money for the warranty only after I told them that they took my money for the warranty and didn't even offer to give it back since it wasn't correct. Asurion and Amazon should both be responsible for making sure customer purchase the correct warranty and there should be a system to check and call the customer if it's not.

  Business Response

  Date: 04/09/2023

  Hello Tyra,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the Order ID: ******************* for the *** 2021 Newest 14in HD Laptop Light-******* *** Athlon 3050U(Up to 3.2GHz), 16GB RAM, 512GB SSD + 64GB eMMC...." laptop and have reviewed the options. 
  
  We are not able to determine if the response you were provided was correct, as the warranty order number was not shared. The screenshot only shows the name, but not the details of the warranty. 
  
  We would need you to share the specific issue with the laptop as well as the warranty order number to research further. 
  
  I look forward to hearing from you soon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19912415
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for African garments in January 19, 2023 for a dance performance. My order was supposed to arrive within two weeks. The total cost including shipping fees were ******. I never received my order, nor a refund. I have written the company over 5 times and have not received a response, nor my refund.

  Business Response

  Date: 04/09/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference your Order ID: *******************. While we regret the inconvenience, the refund was already issued on Sunday, February 12, 2023 to your original payment method as the tracking did not show a delivery. 
  
  I would recommend you review your statement for the **** for 3-5 days post that date to locate the refund. You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.
  
  If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:
  - the order number if available
  - the last 2 digits of the payment method
  - the amount of the refund
  - the date of the transaction
  - any other information you find pertinent
  
  If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently purchased an items for a total of $******. I did not receieve any of my packages and I tried filing a dispute with Amazon. Amazon's response was to get my packages delivered to a safer neighborhood. I tried to dispute it with my bank and their response was that Amazon has provided the correct documentation of received. All Amazon provided was a tracking number. This tracking number is not proof of delivery. Not only am I out of all the things I ordered and did not receive but I am also out of ******. Please help me. I have also provided proof to Amazon that who ever delivers to this address has left multiple packages on the outside - which photo evidence. I am not sure how either parties believe that its okay that I am not only out of my packages but also ******. I make 24/hr and I live alone and provide for myself. Please I am asking someone to help me. My discover card has told me to reach out to The ************************* and The Better Business Bureau. Please note that the delivery address for the packages is for my job. ************************************************************************

  Business Response

  Date: 04/21/2023

  Hello ********,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with reference your deliveries and have looked into the matter in detail. The order was delivered in different shipments at different points in time where the tracking details confirmed the delivery, considering this we will not be able to issue a refund. Regarding the chargeback, we will not be able to offer comment but assure you that the packages show delivered to the correct location. 
  
  Shipments that aren't received are inconvenient for you and costly for Amazon. Based on the outcome of our investigations, we believe the packages were delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - The name of the police department.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Thank you for your understanding.
  
  Regards,
  Raman R.
  Amazon.com ****************