Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,671 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm disabled/elderly person who ordered my handicapped adult son a **************/base and legs for Christmas on 11/15/22. The MATTRESS ONLY arrived 11/19/22 although the Filipino call center agent when ordered said it was a set. I called Amazon THIRTEEN times from 11/22 to 3/23 each time lied to by the Filipino agents who said it was being sent. On 4/4/22, Amazon said it was too late to refund or return the item since some February 28 timeline had expired. I didn't want a refund or return, I wanted the item I paid for, I explained it was not my fault they lied to me or I would have requested the refund long before. Amazon then said I would have to deal directly with the Lucid manufacturer. I considered that a real pass the buck move by Amazon who caused the problem to start with. IF I hadn't been told the frame and legs were apart of the deal (like the picture attached shows and the Filipino said it was) I would never have ordered it. I only wanted the parts that Amazon did not send. One Amazon Filipino agent even called me "a god **** ****** f***** I demanded her supervisor who thought it was hilarious and laughed. I asked if she thought that was fine to call me and she said "Of course. Nothing wrong." No wonder that center lies to customers about their products with that kind of supervisor. So now, my son has to lay on the floor with his mattress instead of the set that is pictured that had been confirmed by the Filipinos. They had stated that the headboard was not included, and of course, I did not expect it. I only want to be made "whole" and sent what I have paid for OR some reasonable alternative. Perhaps Amazon has a bed frame with legs that this mattress can be used on and would send it in the interest of good will even though the matching one would be preferred, I am a regular Amazon customer with over $2000 in my online ********************** Gift Card Wallet which I have earned. They should consider that as well as my age, disability, and limited income.
Business Response
Date: 04/09/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update on the order, there are no parts missing from it and also this is an old order for which the return has been experienced.

unfortunately, we'll not be able to take any action in this case from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19913298

I am rejecting this response because this company continues to lie to my mentally handicapped son and me as a elderly physically handicapped person. We placed an order being told by the Filipino call center that the picture item was for the mattress, the frame and the legs (but not the headboardI. When the order arrived only the mattress was in the packaging. The Filipino call center was again called and they said the rest of the order was coming. They then proceeded to lie TWELVE more times between November 2022 and March 2023 saying it was coming after all my calls, one even included them calling me a "god **** ****** fucker" and the supervisor laughed about it. In April they then said I missed a so-called February 29 deadling to return or refund. IF I HAD KNOW IT, I WOULD HAVE CANCELLED THE FIRST TIME WE WERE LIED TO. This has been an example of how Amazon discriminates against white, ********* male, *********, straight, elderly, and disabled persons. They could have offered a different bed frame as a "good will" action for their lying Filipinos, but did not OR even splitting the bill or anything else. They are just being discriminatory and "woke" against us. I am attaching previous correspondence. Someone names ******* O said he understood our concern and then accused me sending nasty emails. He/She is a liar as I had not even written anything until I contacted the BBB. Probably the lying Filipino ************* told him/her that. Amazon won't post those so-called emails because they never existed. Again, ***** lies.

Sincerely,

*************************

Dear ****:

Amazon is scamming and discriminating against me and my son because we are white, male, ********** ********* straight, and both disabled and I am elderly. Amazon did not send everything we paid for. The Filipino agent verified what was included in the set before the order was placed. I reported it immediately and told the missing items would be sent I was then lied to and scammed 13 times by the same Filipino liars. Never once did anyone tell the truth. Amazon has committed fraud by deception. I had called many times before February 28 and IF your Filipino agents had not lied saying the parts would be sent, I certainly would have cancelled. In addition, one of your Filipino agents called me a "god **** ****** fucker" which to Christians is profanity, but your Filipino supervisor thought it was hilarious. You are covering up a crime. You are as guilty of fraud as the original person and the 13 others. You obviously have no personal morality, honesty or integrity. Are you a Filipino trying to cover for the theft by your fellow Filipinos. If so, God will hold you responsible. You could have offered some alternative. You haven't. The Bible quotes God as he said "Vengeance is mine. I will repay." I trust you are personally prepared for what God may bring to you. Obviously I can do nothing but live the rest of my life remembering that you are forcing a mentally and physically handicapped person sleep in the floor. It is obvious you have a satanic conscience. By the way, why does Amazon have their own BBB? It is obvious you don't want people you to know about your terroristic actions against disabled persons. God sees and knows all and deals with your kind of person. Please don't try to clear your vile conscience by calling this by your word "inconvenience " It is theft, terrorism, scam, con, immoral, dishonest, illegal, unethical, satanic. With your lack of an inner core of right and wrong you would probably kill your parents and call it Inconvenient".

On Sun, Apr 9, 2023 at 10:50 AM, Amazon.com<***********************************************> wrote: Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update on the order, there are no parts missing from it and also this is an old order for which the return has been experienced.

unfortunately, we'll not be able to take any action in this case from our end.
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do keep buying items from Amazon and I do use Amazon physical gift cards also which I buy from the stores.On April 2nd at 5:45AM PDT I got an email which said my account is on temporary hold and to restore access to my account, login to account and follow on-screen instructions. As instructed, I did upload receipts of my Amazon gift card purchases.I got similar email on April 2nd at 9:**** PDT. This time, instruction was to upload credit statement showing my address. I did upload my credit card statement for my card.I got another email on April 3rd 3:59AM PDT. This time it asked me to send credit card statement for card ending with ****. I explained in a email this is my husband's card and it was used for his purchase from my account and I have his permission to use his card. Also I am authorized user on his credit card account. I requested Amazon what documents should I submit in such situation.I got an another email on April 4th 2:38AM PDT. This time I was asked to send the gift card receipts. As mentioned in the instructions, I did upload gift card receipts.I got another email on April 5th 7:24AM PDT. It said my account is under review by the department in charge and they will reach me within ***** business hours.On April 8th at 6:53AM PDT I got an email which said my account has been closed and pending orders have been canceled and they may not reply to further emails about this issue.They did not give me any reason for this closure. I was providing whatever documents they needed and still my account is closed. I have huge gift card balance on my account and it seems I may not get it back.I would like to understand the reason for closure of my Amazon Prime account. If they need any specific documents I am ready to provide those and I expect them to re-open my account. In case they cannot re-open my account, they should refund all my gift card balance on the account at the minimum.I am attaching documents which were shared with Amazon.Thank you,*************************
Business Response
Date: 04/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-12 confirming account reinstatement.

Sincerely,

********
Amazon.com
========
Customer Answer
Date: 04/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ear buds as a gift for christmas last year. They stopped working after 3 months. I have been trying to get in touch with amazon ever since. I cannot sign into my account because upon doing so it brings up someone elses name. Upon calling, my call repeatedly get dropped rendering me abslutely no way of getting in touch to addesss my account. So my information can be getting hacked and theres nothing i can do about at this point. I want to close ALL/ANY accounts linked to my phone number as well as my email. The emailed receipts do not show what was purcahsed. Just a link that leads me to a login im unable to get into
Business Response
Date: 04/09/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issues with ear buds and Account access.

I apologize for the inconvenience that you've experienced in this case.

I've checked and couldn't find the account or the order that you referring to.

However, I would request you to contact the customer support team and the we have a dedicated team who handle access related issues. They'll be able to assist you restore the Account and then you'll be able to close them and we'll be able to take an action on the order accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 04/14/2023

Complaint: 19913205

I am rejecting this response because: Mr **** cannot find the *** wireless earbuds purchase because the account has been locked out. He also may not even be looking at the right account. The account name is ******. The email receipt/proof of purchase cannot be looked at directly in the email. It has a box that you tap/click on & it redirects you to Amazon sign in which I cannot do. I cannot sign in. In an attempt to have this lock out taken off, I was asked a series of questions for verification purposes. For example: they asked for the last 4 number of my debit card. Ok I have lose them all the time. They are extremely easy to lose as they are a plastic matter that will eventually get lost, stolen, or outdated. So how can they verify a card thats obsolete?
How can they not see a purchase when its clearly in the purchase history as well as my email in a thank you for your purchase fashion?
I dont want my purchase found by AMAZON because im locked out of my account, ******, and ********************** is the only entity that has control over that. Otherwise, close both my accounts that are linked to my mailing address which is also a n my locked account.

Sincerely,

***************************
Business Response
Date: 04/19/2023
Hello ************;******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

Like informed earlier, I'm unable to track the order or the Account with the provided details.

I would request you to help me with the order or Account information in order to assist you with the issues.
Regards,
****
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package from Amazon that had clear instructions to place all packages in a package box next to my front door. There is also a sign on my front door point to the package box. The delivery driver instead left the package on the sidewalk and I never received it. Despite clear pictures that the delivery instructions were not followed, Amazon refuses to do anything about the situation.
Business Response
Date: 04/20/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your deliveries and have looked into the matter. I have researched the delivery on Order ID: ******************* you have referred to in detail including the images you shared.

We will not be able to issue any refunds as the images clearly demonstrate the delivery location corresponds to the instructions on your address.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

To add, edit, or delete an address, go to Your Account ***********************/your-account) and click "Addresses" at the top of the page. Also, select your preferred option for weekend delivery for the address. For security reasons, we do ask that customers make changes to their address book themselves.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got charged a restocking fee which was not mentioned in the return from Amazon charged me a ****** to restocking the return cost me around ****** to return the grill I ordered and found one the had 4 ****** which was ****** cheaper than the one i . ordered. If any thing I want the restocking fee refunded .
Business Response
Date: 04/09/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared about the refund you received on your Order ID: ******************* and have reviewed it in detail. While we regret the misunderstanding, we are not able to issue any additional refunds towards return shipping or restocking fees at this time.

The amount of refund on returning an item depends on the reason for return and condition of the returned item, among others. I refer you to the relevant help pages for assistance on this matter.
************************************************************************************
************************************************************************************************************
*************************************************************************************

In this case, you could reach out to the seller for assistance with the restocking fees. For help with your order, click the link below:
***********************************************************************************

You should see a link to "Contact Seller", and can follow the prompts from there. If you do contact the seller, give them 48 hours to get back to you. If the seller isn't able to help, click the link to learn more:
***************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on march 17 the order number is 114-5428261-0549801 ive return 4 items on march 18 march 20 and the march 21 all four items have been delivered back to amazon and im still waiting for my refund ive been told 5 different dates to give it to and enough im out 180 dollars i want my money back im waiting for 4 refunds 1 for ***** and ***** and ***** lastly ***** its been weeks of being told different dates to give it to you have the items and my money i want my money back ***** l my email is ******************* and after this i will be cancelling my prime membership this is ridiculous to expect customers to wait weeks for there money back
Business Response
Date: 04/24/2023
Hello Deway,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

***************************************************************************************

If you don't hear from our ************** by 20 May 2023, please write back so we can find out what happened.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19913195

I am rejecting this response because: because this is what they keep saying we have 14 days sometimes 30 to process your refund once the carrier blah blah blah well its been 30days this items were recieved back to amazon on march 23 april 1 april 3 the cutting board has been refunded on april 9 but the paint that was sent back at the same time and delivered back the same time still hasnt been refunded so there excuse we need 14 sometimes 30 is just that an excuse and now there asking for another 30 days how long am i expected to wait another 6 months a year like how long at this point they are stealing my money they not only have these items back but are keeping my money so at this point there stealing my money just like the response i got to this complaint saying once the carrier recieves your items like i told them check your tracking details everything been sent back and delivered back to amazon ive already fighting this with my back and provided the proof of the tracking showing everything been delivered back but i was also told on april 1 that my expected reefund should be issue between april 8 thru the 11 well only 1 of the 4 items sent back was refunded in that time frame and your asking for another 30 days NO youve had your 30 days im not waiting for another 30 days this is ridiculous at this point there is no excuse for keeping my money refund my money that im still waiting for

Sincerely,

************
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom this may concern,I placed an order on Amazon that never made it to my address, and as a result I have endured several difficult customer experiences while trying to find an appropriate resolution. My issue began when an Amazon Delivery Driver disregarded the delivery instructions on my acount that would have helped them to find the correct address. The driver also failed to provide a phone call or text if they experienced any issues locating unit which resulted in the items being delivered to an incorrect address and later stolen. The missing items were ******************* Mullein Leaf Herb Capsules, Amazing Herbs Premium ************** Capsules, Cell Fuel 102 Seamoss Capsules, and Nature's Bounty Elderberry Gummies(Order#***-0334378-6805075) which in total costed $91.69. After speaking with a **************** Specialist I was instructed to fill out an incident report, email the report to ****************, and then wait at least 2hrs before calling **************** for an update. I called the next day to speak with a supervisor and explained that I purchase these herbal supplements every 3months for my health condition, and that I could not afford to have over $90 worth of merchandise go unaccounted for all because of an Amazon Delivery error. I was then told by this supervisor that nothing could be done to replace my missing items or process a refund. I even agreed to pick up all future orders including the one in question from and Amazon locker to avoid future delivery issues but I was still denied and treated as if my claim was some how invalid.I have attached screenshots of the items and the 2 most recent post-delivery photos taken by my local Amazon carriers 10/18/2022 shows an item delivered at the correct address, in which the package was received by me. 10/20/2022 shows items delivered at incorrect address, in which the package was NOT received due to items being stolen. If additional information is needed please let me know.
Business Response
Date: 04/09/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand his concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience that you've experienced in this case.

Upon checking the order details, I see that this is an old order placed on October 19, 2022 and the order tracking shows delivered at the provided address.

As the order tracking shows delivered, we'll not be able to take any action on it.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19913150

I am rejecting this response because: My order was not delivered to the unit or mailbox on my Amazon Prime account, and as a result my items were stolen and never replaced. I live in a building with multiple units and and this building is also located on a street with multiple businesses which is why my address and the delivery instructions on my account are so specific. A photo I sent shows the order in question at an incorrect unit which is why I do not have the items that I purchased. I am willing to accept a full refund, or have the items that I ordered sent out again, but to an Amazon locker in my area for me to pick up in order to prevent further delivery issues.

Sincerely,

*******************
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a long time Prime Member, over 20 years. I have monthly subscriptions that I count on being sent in a timely manner. This month, April, I had 10 items to be sent and delivered on April 10th. I Today, April 8th only 2 had actually been sent. The other 8 had not been processed by Amazon, and I was able to cancel them all. If they were to arrive on Monday April 10 they should have been packed up and shipped as I live in ******. I am very disappointed as now I have to reorder them all and have them shipped with no discount. I might as well cancel all my subscribe and save items, over 60 as Amazon forgot me and probably will forget me again. I want to know why this happened and if this poor level of service is now the norm. I was never notified of any delay.
Business Response
Date: 04/10/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the subscribe and save orders.

I would request you to please write from the account email address for security reasons along with a sample order number so that I can help you further.

I can understand subscribe and save orders are usually daily essentials and not getting them on time is definitely going to bring troubles. We will definitely look into this issue and let you know why this happened.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/11/2023
My email address on Amazon is ***************************************
Items skipped for auto shipment ( that I cancelled because they had not been shipped )

Order #***-8721459-9939443
Order ***-9907610-7954652
Order #***-6759538-4684266
Order#***-4941829-3917802
Order #***-1596723-0674658
Order #***-8395393-3157066
Order #***-840***7-6350621
Order #***-5267951-5633863

None of these had been processed. I had to reorder three of them because I needed them right away ahd had to pay full price. Not happy.
Business Response
Date: 04/14/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for providing the order numbers.

As we have no other actions to be taken on the order, I've reached out to the concerned team and forwarded the feedback so that they can work on future improvements.

Usually you need not worry about when the order would ship because there is a chance that it might be sent via faster shipping methods to meed the expectations. While I understand you had to pay extra by ordering it without discount, I've added a $20 Gift card to your account for your future purchases.

Gift Card Balance: $20.00

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4-6-23 @ 12:30 pm. Placed an order on Amazon for a suitcase. At 12:31 I saw the item would arrive too late, and I immediately canceled the order. The cost for the item was was deducted from my account immediately when the order was placed. 4-8-23 I spoke with Amazon's customer service to ask why I haven't been reimbursed yet for the canceled order, and I was informed it could take 10 business days to receive it.This is absolutely unacceptable. I want my money refunded now!
Business Response
Date: 04/10/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that there are no authorizations visible from our end. In this case, please contact the bank so that they can help you with the charges.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon email: ***************** Order #: 113-2478553-9249815 I purchase two chairs on amazon under the order number provided above. The seller sent an email stating that the chairs were going to take longer than expected to ship. For that reason, I called Amazon and canceled the order. I told them NOT to ship, yet they still did. I initiated a return, to find out that the seller required ME to ship these chairs back at my expense. I talked to Amazon, and they told me to go ahead and ship the items back, and send them a copy of the receipt for my shipping expenses so they can reimburse me. After sending copies of receipt, they tell me that they made a mistake, and that they do not reimburse anyone for shipping charges even though, they sent me this via email and I have it on writing. I've been trying to resolve this issue with Amazon management over the phone. They understand they made a mistake, but aren't willing to help me in any way. I spent a total of $260.00 in shipping, following Amazon's instructions... and now they are refusing to help me with the reimbursement they told me I would be getting. ( ALL OF THIS I HAVE ON EMAIL COMMUNICATION. )
Business Response
Date: 04/10/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $1118.14 was issued for the order to the original payment method on April 2, 2023. You should see the refund in 5 business days in your account.

Further regarding the return shipping fee, it was already mentioned on the return label that you will be responsible for returning the item. Unfortunately we are unable to issue refund for the return shipping fee.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Customer Answer
Date: 04/11/2023

Complaint: 19912995

I am rejecting this response because:
You're response is not addressing the concern of this BBB complaint. I never filed a complaint in regards to not receiving a refund for the chairs purchased. The formal complaint is in place because your company and employee directed me to go to my local ******** location, pay for shipping, and email a copy of my receipt so that I can get reimbursed. I followed all steps in your email, and now you are refusing to do what you said you would do.
Keywords in Amazon's email: " WE WILL HELP YOU REFUNDING THE RETURN SHIPPING AMOUNT YOU PAID. "
Please read your email prior to responding.

Please see attachment.

Sincerely,

*****************************
Business Response
Date: 04/23/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a refund of $260.00. Please give it 5-7 business days before you check with your bank. Just to confirm, your order was already refunded in full earlier.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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